OfficeJet Pro 8600 Plus connected to network but cant print

My OJ Pro 8600 was previously configured and working properly, but has stopped. I was able to print off of 3 computers and a phone. All have the same IP directed toward the printer and the printer has the IP as well. I have reset the network, reset the printers network settings and the set them back up, ensured the computers have the correct ip address for the printer as well. I have tried to print the from the computers with no luck. The printer does pull a proper IP .120 in a .0 network with default gateway matching all the computers which is pingable. Printer doesn't show in the arp table either.
The computers can't find the printer, neither can the phone and the same from printer to computer when attempting to scan to the computer. I have checked the WIA on all computers, restarted the service also.
Also tried manually setting the IP on the printer and still no luck. My wireless range hasn't changed as I'm still within signal distance from the router with a strong signal.
Tried Print and scan Doctor - no luck
I'm at a total loss minus hooking a computer directly up to the printer at this point.
I keep thinking 'PC load letter' and laugh as this must be something small i'm overlooking..
HELP?
Problem solved - full reset on router and network settings on printer.

@n1cholas
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Missing HP Utility (Officejet Pro 8600 Plus); need to reinstall - cannot uninstall printer software

I had to wipe my iMac and resinstall IOS Mavericks (10.9.5). Printer (Officejet Pro 8600 Plus, 9N11g) is working, but will no longer scan (double-clicking icon results in "original item cannot be found") and the HP utility icon on dock is missing, replaced with a "?." I located directions to uninstall printer software so I can reinstall... but there is no longer any HP folder or "HP Uninstaller" on my Mac HD. Neither is there an HP folder within Library/Printers folders. Spotlight search shows no HP or Hewlett-Packard folders on my hard drive.
I have downloaded an "HPPPrinterDrivers3.0.dmg" and "HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg," one of which I'm hoping will contain updated software/drivers to reinstall the printer and hopefully the HP Utility so I can regain scanning function, but I cannot figure out how to remove the current printer software, and I do not know if those are the currect files to use. I understand just deleting the printer will not suffice.
Can anyone provide step-by-step instructions on how to remove the software as well as installation (since I am unclear if I have the correct dmg files)? Thank you.
This question was solved.
View Solution.

Hi,
First I would suggest repairing the disk permissions, then try reinstalling the HP Software.
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Once you are done, run the HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg file and follow the steps on screen, be sure to select the HP Scan option while installing to get full functionality of the software.
Please try the steps above and let me know the results,
Shlomi
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Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
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HP officejet pro 8600 plus need to reset, but no screen access due to head error

hi,
I had some HP's 8600 but one of them it is dead as printer and it was replaced.
I need to use it only as scanner (no printing since its problem are the printing heads). The problem I cannot access to the menu through the screen since it is stock with the message mentioning the fail on printing head. The next option it is to watch a demo about heads.
Im trying to access in order to fix a new static ip for the scan.
Is there a way to reset so the printing gets an dhcp ip add? So far the scanner works fine through USB connection.
Thanks in advance

Hello @Rodrigo_cl,
Welcome to the HP Support Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer has encountered a hardware Printhead failure and is not allowing you to scan using a static IP because of this. I would like to assist you today with resolving this issue.
Now, due to the error on the front panel of the printer, you will not be able to perform any resets on your machine. But, if your printer is currently on the network with an automatic IP we can utilize the embedded web server to configure a static IP.
Is your printer currently on your wireless or wired network?
Once I know if your printer is currently on the network, I can guide you towards configuring the static IP through the computer. I look forward to hearing from you!
X-23
I work on behalf of HP
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OfficeJet Pro 8600 Plus Connection Issues

My boss stricly uses his iPad and has the Officejet Pro 8600 Plus for wireless printing. However, he's been having major problems printing. The iPad appears to see the printer on AirPrint, but nothing is getting printed. We've tried connecting the printer directly to our network, and it still won't print. We even got a new wireless router (Linksys E900 Wirless-N300 Router) but that has not seemed to help with the issue. I previously had the officejet 8500 and had multiple problems with it connecting wireless, to the point we just got rid of it. Are there any workarounds other than getting a new printer?

Hi,
Airprint uses Apple's Bonjour which relies on Multicasting.
From my experience, Linksys routers do not have Multicast enabled by their default configuration.
Try modifying the router configuration by entering the router homepage (Its address should be the same as the Default Gateway listed on the printer once clicking the network icon.
From the router config click Security.
Check the checkbox next to Filter Multicast and Save the settings.
Reboot the router and check for any change.
If the issue persists I would also recommend checing for any firmware update to your router, those can improve Multicast traffic handaling in many cases..
Hope that helps,
Shlomi
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HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s. There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale. The print options box is the default box that was originally develped in the 1990s - no kidding. I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned. I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk. I can not believe HP is even selling this thing with these types of drivers. I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit. Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
What gives? Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing. I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7. That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
Has anyone else experienced this type of garbage?

I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hi I have just replaced my black XL cartridge and was asked to share info with HP on my
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
part of that info gave details to HP of the actual amount of prints so I'm really interested to know what the number of pages I printed off is
does anyone know a way I can find this info out please?
thanks
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Touch the front panel and use the back arrow if needed to get to the home screen. Next touch the four ink droplets at the top right of the screen, then touch "Print Report". Items 12-14 will be the total pages, color pages and borderless pages printed.
Bob Headrick, HP Expert
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Officejet Pro 8600 Plus connection issue - HELP!

I have a strange issue: after some hours, the communication link is dropped between the computer and printer. When this happens, IE becomes unusable and will not connect to anything. This is replicated on three XP home machines. The fourth, a vista ultimate machine, does not seem to be affected (yet). I get the "scan to computer is disabled" error. It cannot be re-enabled. At this point I cannot print either. I can reach the embedded web server on the printer via firefox and can still surf using firefox. I can ping the printer, but again once the connection is dropped, no printing or scanning to the computer. The only thing I've found that resolves the issue (temporarily) is to reboot the computer, which just starts the cycle again.
last night I installed the software on an XP machine and the laptop to test when the connection dropped. They lasted from 7pm Monday until I got home at 5pm Tues. The machines were not used. Once I started using them (firefox only), then they dropped the connection within a half hour of each other around 7pm. The other XP machine lasted from 7pm Mon until 7am tues, when my wife started using it and then noticed it dropped sometime that tues between 7 and 9AM. An 11am tues reboot ran OK until 10 pm tues when connection was lost again (and IE is now dead). The Vista machine has been running since 7pm monday until now (930pm tues) and still seems to be holding.
printer hardwired, to router, static IP, 100-full link speed (also tried 10-half)
router dlink di-655
two XP machines are hardwired, vista is hardwired, and last xp machine is a laptop on wireless.
I've swapped cables rebooted and reinstalled multiple times. I must have a file a mile long on the support phone line. They were unable to fix it. I asked this to be escalated, but who knows when I'll get a response.
I've toggled firewalls - XP built in
I've uninstalled anti virus software
I've even put up with crazy suggestions from tech support like changing the router channel (uhh, it is wired!)
one xp machine had an AIO 4215 hooked via USB and the others printed to it via network, but the printer has been deleted from the networked machines.
I can ping 127.0.0.1 which is supposed to indicate the tcp service is OK.
I have not reset winsock .. I can see one machine being bad, but three????
malware / virus scan shows no issues. Again one maybe, but three??
The only thing I can think of is that there is something in the XP networking stack that conflicts with the new 8600 software as hours pass. Perhaps there is some polling operation that goes on then dies after some time, then it kills IE as it dies.
When the printer works it is great, but rebooting is not a permanent solution to this.
any suggestions would be greatly appreciated!!!!!! I am stumped and so is tech support. They are sending it to engineering, but who knows when they will respond.
thanks in advance.
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well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

Paper jams when being faxed on my HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

When I go to send a fax, the paper goes in until about half way then the right side begins to wrinkle the paper and jams up. I have tried several things to fix it but no luck.

Welcome to the forums HerkDia ,
I have some suggestions for you to try for the problem you're having with your Officejet 8600 Plus jamming the paper when you fax.
Check out these guides:
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer Series
The Automatic Document Feeder (ADF) Does Not Pick Up Paper
Update the firmware: Getting the Latest Firmware and Product Updates
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
If the steps do not help any, I would lastly recommend calling HP to inquire about a replacement or trade in.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Best wishes
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8600 Plus Paper Tray Jammed crooked in printer

Paper tray is jammed crookedly in printer. It will not come all they way out of printer and will not completely close (remains 1 1/2" Exposed. How do I remedy?

Hello @LadyLou1, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing jam issues. I'd like to help!
I would recommend starting by removing the ink cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following the steps laid out in this document:
A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer Series
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8600 Plus connection to Router

I have an 8600 Pro which has the famous loss of connection problem with the computers in our house (Scan to Computer is currently unavailable, etc.). My understanding is that this happens because the printer loses it's wireless connection with the network briefly or something along those lines.
Since the printer sits next to the wireless router, I hoped I could solve the problem by simply connecting the printer to the router with an ethernet cable. That way it would seem that the printer would never lose connection with the network/router, right?
My question is, can I setup the printer in this way and if so, do I need to turn off the wireless connection on the printer? How will the computers in my house see the printer when it is connected to the router in this way? Any guidance/advice on this kind of setup is appreciated.
Thanks.

@mitchellkp,
This will largely depend on your wireless router more than the printer itself. The printer can only have one network connection at any time (wired or wireless). However, most routers bridge wired and wireless devices so that they can communicate with each other regardless of how they are connected to the network. Some routers do have wireless isolation enabled (may be worded differently from router to router). If wireless isolation is enabled, then each wireless device is isolated from other devices and this would prevent wired and wireless devices from communication. Having wireless isolation enabled by default is not very common. Most routers will allow wired and wireless devices to communicate with each other freely out of the box.
My router was originally closer to my printer and I used an Ethernet connection on the printer. My wired and wireless devices communicated with the printer just fine. I then got a new ISP and had to relocate my router away from the printer which I used wifi at that point. My wired and wireless devices worked just fine with the printer.
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Officejet Pro 8600 Plus, N911g sends faxes, but won't receive

Hello,
My printer will send faxes, but not receive them.
Windows 7 Pro 64 bit, SP1. The printer is connected to the computer via wireless. The phone is Comcast Digital Voice. The printer is the only device connected to the phone line. Per techs at Comcast, the phone line is functional.
I ran a Fax Test via the printer, and all items read "PASS".
I completed all the steps in the following link, "Cannot Send or Receive Faxes" found on the support forums, EXCEPT resetting the printer by unplugging the power cord while the printer is on.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
As per the instructions, I sent a fax to the HP Fax Test Service. The outgoing fax appeared to connect properly and send, as I heard the dial tone and connection sounds, and I received a fax confirmation, result "OK", from the printer. However, the return fax never arrived.
I also confirmed that the number set in the fax header in the Basic Fax Setup, is indeed my phone line number.
Any assistance would be greatly appreciated!
Thank you,
Jason

Hey Jason,
I have ran into this situation quite a few times in my experiences with fax issues, it very well could be the digital line itself. My last suggestions for you would be to try a power reset on the printer, and also try a filter on the fax line to see if that could help the line. If you are still having issues with sending faxes, give us a call to our technical support to see if there are any more options for you.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Here is an example of a filter:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 Plus....poor photo printing

Hello,
The printer above seems to print grainy photos on Kodak photo paper. My old Canon MP830 printer (whose scanner broke but can still print) seems to print superior photos with no noticeble graininess. I am using best quality settings in both cases. I would have expected a much newer printer to print much better than an old broken Canon one. Is this a known issue with the printer?
Thanks

There are a few things to check. What paper settings are you using? I would suggest you try setting "Other Photo Papers" or "HP Premium Plus Photo Papers" rather than leaving the setting on Automatic.
Be aware that the Officejet 8600 uses pigmented inks which may not be compatible with some photo papers. You might try HP Advanced Photo Paper.
Bob Headrick, HP Expert
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Officejet Pro 8600 Plus prints with some programs, but not others.

I have a new Officejet Pro 8600 Plus connected with an Apple Airport Extreme. My iPad and Dell will print without problems. My MacBookPro using OS 10.6.8 will print iPhoto and Excell when using Parallels. It will not print using Appleworks or Office for the Mac. The Mac recognizes the printer and will print the test page. When told to print in Appleworks, the computer says it is printing, but nothing is happening.

Hello homeonthefarm,
Welcome to the HP Support Forums!
I understand you are able to print from an iPad and Dell PC with the Officejet 8600, but unable to from your Mac 10.6.8. Since it will print from the other sources it would appear to me that the printer software is not installed correctly on the Mac.
Try uninstalling the printer software, when you are running the HP Uninstaller, just prior to clicking uninstall I would like you to hold down the Control, Option & Command button then click uninstall.
When ready to install the printer, HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
I hope this suggestion helps.
JERENDS
I work on behalf of HP
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Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
Windows Server machine (there's a reason for this, so please understand that ;) ).
We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft. Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
came with Windows 2012 seem to work very well.
PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services. After doing all of that, the HP printer will not print anything. It's like all print
requests directly from the Windows Server go to Nil.
Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles. I even tried installing the
HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints. Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
Client PC's can print to it directly.
Does anyone have any suggestions we could try? Thanks in advance.

While it is quite a while since this was posted - I can concur a similar issue exists.
We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil. The print server is hosted on a shared DC. Comparing to the initial posters details, for some reason
it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix. Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
all of those failed then tried a stand alone server os machine as a last resort which worked fine. Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

OfficeJet Pro 8600 Plus connected to network but cant print

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