Officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new  printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

I'm having the same issue.  We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error).  The first one was still under warranty, so we had to send it back to HP and get a replacement.  In the meantime, the office was without a printer.  Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose.   It's even with the same cartridge:  magenta.
I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation.   I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.
Alas, it is still showing the error.
I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components.  It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

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    Hello, 
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    I worked on behalf of HP.

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP officejet pro 8600 plus - Error B86F3A7C

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    View Solution.

    Hello, 
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    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HP officejet pro 8600 plus need to reset, but no screen access due to head error

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    I work on behalf of HP
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    I work on behalf of HP
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  • Officejet Pro 8600 Plus output tray miss-insta​lled

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    Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

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  • Missing HP Utility (Officejet Pro 8600 Plus); need to reinstall - cannot uninstall printer software

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    View Solution.

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  • HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

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    Hello Qw8, welcome to the forums!
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    R a i n b o w 7000I work on behalf of HP
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  • Officejet Pro 8600 Plus scanner failure

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
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    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
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  • WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

    The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
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    ==================================================​===================================
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    Good Luck!
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    2013 Year of the Snake!
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