HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

Hi
We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable.
When I disable wireless and plug in a (tested and working) ethernet cable it does nothing. I have done a factory reset (via the screen menu) to remove any previous settings. Turned off, turned on, still nothing.
I have restored Network defaults also using the menu command within settings - network; no difference.
In Network - wired summary the screen says:
IP: Not applicable
MAC: xxxxxxxxxxx (not for sharing here)
Hostname: xxxxxxxxx (not for sharing here)
Wireless Direct: Off
I have tried it with IP settings turned to Automatic (DHCP) - no joy.
I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
The same when entering the default gateway and subnet masks.
I have restored to defaults several times, tried manual and DHCP several times, no joy.
Please let me have some serious suggestions at the earliest opportunity. Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working. My questions include:
1. Anyone know how to make this printer actually store the manually entered IP addresses etc?
2. What am I missing about the wired setup?
3. Is this a known issue? Is it an issue with the hardware ethernet socket or something?
4. Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found. [Does HP actually have two different levels of Factory Default and if so, God knows why! Does anyone know a working link to this information please?

Hello Qw8, welcome to the forums!
I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
Please let me know your OS and we will go from there!
Have a wonderful weekend
R a i n b o w 7000I work on behalf of HP
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Hi maebun,
Welcome to the hp support forums.
Thanks for your query.
Please find the link for fixing paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
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Have you tried updating the firmware on the printer?
If not, here is a link to the most recent firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-4&cc=us&dlc=en&lc=en...
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Officejet Pro 8600 N911g new firmware will not install.

My printer: Officejet Pro 8600 N911g
Current Firmware: CLP1CN1416AR
My problem: Downloaded the latest firmware update (Version CLP1CN1322CR). When I go to install it, my printer shows as listed, but in the STATUS cloumn, it is listed as "Not applicable".
I turned my printer on/off.
I tried updating via network, and when it checks for an update, it states there are no updates avaiable.
I tried updating via USB.
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My Officejet Pro 8600 Plus paper tray will not return to the proper position. This has happened TWICE now, and always about 3 weeks into using it...
I returned the first printer and replaced it with the same because we love the features and ease of use. But now, AGAIN??
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Zadora wrote:
Unofrtunately useless information. By trial and error I have found the only way to replace the tray is to lift the entire printer from the front at about a 20 degree angle and then the tray slides in. Very defective design. Never buy another HP.
It is possible you have a defective unit, I would suggest you Contact HP for service.
It may not be any consolation for you, but the tray works fine on my Officejet 8600 Pro Plus.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
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Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
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This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
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I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
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Printer won't print - HP Officejet Pro 8600 Plus All in 1

Hi,
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Hi,
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Although I am an HP employee, I am speaking for myself and not for HP.
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This question was solved.
View Solution.

Hello,
Please check your private message inbox for the reset I'm going to send you.

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Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
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I worked for HP.

My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
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Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

Dear support team,
I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
Any recommends?
Thank you in Advance.
Best regards
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Hi Conny,
Welcome to the HP Support forums. I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
After the PDF didn’t print, did you log into your HP Connected account? I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document. It has several causes and solutions as to why the PDF didn’t print.
Regards,
Happytohelp01
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I work on behalf of HP

HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

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Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

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