Old balance not added to account

When i added £20 from a Itunes card it did not add the old balance of approx £9 onto it does this take a few hours to do, the balance now just shows my £20

Whenever I've redeemed another card onto my account it's been added to my existing balance immediately (or within a few seconds). You've tried logging out and back into your account on the computer/device that you are using, and you've checked the purchase history on your account (e.g. you didn't have any pre-order or subscriptions that might have taken the existing balance) ?
Viewing purchase history : See your purchase history in the iTunes Store.
If logging out and back in doesn't update it and you can't see where it went then you could try contacting iTunes Support and see if they can help with where it went : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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