Old wiring in a block of flats, who's responsible?

Question

Can't seem to get any clear guidance on this. Now if it's in my flat, fair do's I guess, but outside my flat?
So far I've been told that it's anywhere from the green box in the street that's my responsibility, or from the  junction box in the box of flats to my flat by BT staff. What does a junction box look like. As far as I can make out in our flats, the wire runs along one wall in the corridor, going through lots of small boxes on the way and the individual flats connect off of the boxes, but when the wire comes up my side of the corridor there are no small boxes visible/
The phone line is dead, internet is fine, have checked the phone itself elsewhere, it's fine, have plugged it into the old style box on the wall, same problem, no dial tone.
Really any feedback on this appreciated, I'm on a very low income so £140 would be tough,  and from conversations I've had with BT it could be a lot more than £140 if there are bigger problems, and seeing the state of everything outside my flat that wouldn't surprize me if that was the source of the problems.
I've thought about getting a new line, with new wiring, master socket etc for £130 which I assume is a fixed price, but I'm assuming that would just link into the building line in in my corridor of my floor, not be fresh wiring from outside.

Answer 1

hamzen wrote:
Yeah, the bottom one.
If that's the case why did I get told by two people that was either from the junction box in the building where my line splits off to me, or that the junction box was the green box outside the flats, now I'm really confused. From what I've been able to read up that was definitely the case for the new  sockets re BT being responsible up to that connecting box, but for the old ones there was no clear demarcation line for responsibility when it came to a block of flats?
Well I am not sure about older installations. I would have thought that when Openreach took over the external network, it would have included any of the existing wiring. There is nobody else who can work on this section any more.
I would be inclined to report the fault and let the Openreach field technician visit, they are usually very good at sorting this type of problem out, it is probably a wire come disconnected.
When you report it via this page Fault report
It will do an automatic line test which should give an approximate location of the fault.
As the master socket is in your flat, then you should not be charged.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.