On hold for 38 minutes on apple care with no help!!

I bought my iphone 5 S from India on Nov 17 2012. For last 4 weeks it is shutting down unexpectedly . Now the battery is swelling up and breaking the case.
I now live in Johannesburg and took this to apple store in Centurion Mall, Sandton City and The Palace. No one was ready to support as phone was not bought in South Africa. (In fact staff in Sandton City was extremely rude, if i face any similar staff , I would rather throw apple in dustbin once and for ever. ) I even went to Vodacom care shop . No one was able to help me.
Finally I called +1-800-694-7466 in US , I was on call for 38 minutes with 2 different ladies and talk time was only 4-5 min  (I think they dont get it that it is an international call) .  They kept on inssting that this can be fixed in India . What I need help is :
1) How to contact apple in email so that they understand my issue.
2) What will it take to have APPLE honor its warranty.
3) What are the options,
BTW, I called again and after 5 minutes was able to connect and again drop. Furrustating !!!!

Apologies but this is the lamest resolution!
You are asking me to go back to India for getting service for a device
1. In warranty and not performing - likely manufacturing defect
2. Sells same product in several countries including where I am .
Are we talking about product of a local grocery store or a global company ?
Worst of all , there are no directions , I have visited stores , spent time on website , called contact centre and now am posting this. If there is a mailing address than I can mail this in.
Company has to provide an alternate, if this means paying some money to South Africa store to either fix or send it to India store, even that will be OK .
I am hoping that someone from Apple will look at this post and will help me. I will continue to post this to all social media posts and pages related to Apple ( and executives) till some one gets embarrassed enough to resolve a genuine issue and not give me an advise ..... Go back to India ( which by the way sounds racist comment also)

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