Online Archives for Outlook 2013 do not appear in Outlook 2013 running on Terminal Server

Hello,
We are currently attempting to get our users away from using PST files and instead use the Personal Online Archive feature but have come across a problem
Environment
Windows 2008 R2 Remote Desktop Services (Terminal Server)
Office 2013
Citrix 6.5 XenApp
So on the Exchange side I went through the steps of setting up my PST use as a guinea pig for testing. I was able to setup the Archive database, enable archiving on my mailbox, and import my PST into the Archive database.
I then opened Outlook 2013 on my stand-alone PC and there was my Online Archive. Great!
I then double checked and also saw it on the OWA site on the Exchange server. Super!
I finally logged into our RDS (Terminal) server and opened Outlook 2013 there. But the Online archive was not there. Hmmm..
I did some researching and this article about Outlook 2010 suggested it was a permission issue:
http://social.technet.microsoft.com/Forums/office/en-US/1e8d5d4b-e26b-4be6-b646-eb6e796c6295/exchange-2010-mail-archive-missing-in-outlook-2010-shows-in-owa?forum=outlook
So I ran through those steps in Powershell but no change.
I also don't think it's a licensing issue because the license I have on my stand-alone PC is the same volume license keys (MAK) as on my Terminal Server.
Soo... I'm a bit stuck and was hoping for some help. I can't proceed with migrating other PST files to the online archive until I get this resolved.
Thanks

Hi,
In theory,
Outlook reads the
msExchDelegateLink attribute of the user in AD to display the additional mailbox (Online Archive folder).
Since the standalone client can display the archive mailbox properly, it seems this attribute is available in AD. I suspect the issue locates on the way that the terminal
clients access the server. I suggest we check whether the client has properly permission to connect to AD when accessing remotely.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

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