Presence not appearing in Outlook 2013

I have a user who is running Lync 2013 and Outlook 2013 (lync 2010 server/exchange 2010). The presence for other individuals shows correctly in Lync, however they all appear as white boxes in Outlook. We have tried everything from Repair, new profile, editing
some registry lines and made sure that the "Display online status next to name" option is selected. Nothing seems to work. We can attempt a complete reinstall of Office, but I'd like to look for other options before we take that route.
As a side note, we've had this happen in the past, and running Outlook with the /cleanfreebusy switch resolved it. For some reason, MSoft has decided to retire that switch in Outlook 2013.

Hi,
Please first make sure the user's Lync 2013 has installed latest update.
Which registry key did you check? The registry key related to presence is：
[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Lync"
and
[HKEY_CURRENT_USER\Software\IM Providers\Lync]
"ProcessId"=dword:00002458
"UpAndRunning"=dword:00000002
For more information, please refer:
http://blogs.msdn.com/b/rathomas/archive/2012/12/04/outlook-2013-users-are-unable-to-see-the-presence-info-in-outlook.aspx
In addition, if the domain name in the Email and IM address fields were
different than the SIP address for this contact in the Lync address book, this issue may occur. You can refer to the following blog and look at the 'Out-of-Date Outlook Contacts' section:
http://blog.insidelync.com/2013/09/lync-2013-presence-issues/
If the problem is as described in the blog, please try to correct the email and IM address in the Outlook contact and sign out and back in to the Lync 2013 client to resolve the problem.
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Similar Messages

"From" presence not displaying in Outlook 2013

When running the Lync 2013 client, the presence indicator of the "From" or sender does not display in Outlook 2013. The cc, bcc & to fields all display presence properly.
When I close the Lync 2013 client and the launch the Lync 2010 client, the sender's or "From" presence displays properly.
We are currently running Lync 2010 servers in our environment.
Just wondering if anyone else has noticed this issue?

I have certainly come across this behaviour with outlook 2013 against Exchange 2007.
How to repro the Issue?
Open an email in Outlook 2013 connected to Exchange
2007 in cached Mode. Sender of the email has empty personcard.
With Outlook 2013, users are not able to see GAL data for the
sender of emails,
Work around seem to be Using online mode instead of cached mode.
There is a outlook fix planned for this issue however unsure on the Release schedule
Hi Prasanth. It's now the end of May. Outlook 2013 went RTM about six months ago and GA about four months ago and this issue is still not fixed. Are Microsoft still working on a fix or have they given up on it and turned their back on their
users ?
I just installed Office 2013 + all MS updates and am very disappointed as Outlook 2013 is functionally inferior to 2010 because of this for us. I work for a large organisation and this would hold back Office 2013 rollout.
-- huddie "If you're not seeking help or offering it, you shouldn't be here."

Online Archives for Outlook 2013 do not appear in Outlook 2013 running on Terminal Server

Hello,
We are currently attempting to get our users away from using PST files and instead use the Personal Online Archive feature but have come across a problem
Environment
Windows 2008 R2 Remote Desktop Services (Terminal Server)
Office 2013
Citrix 6.5 XenApp
So on the Exchange side I went through the steps of setting up my PST use as a guinea pig for testing. I was able to setup the Archive database, enable archiving on my mailbox, and import my PST into the Archive database.
I then opened Outlook 2013 on my stand-alone PC and there was my Online Archive. Great!
I then double checked and also saw it on the OWA site on the Exchange server. Super!
I finally logged into our RDS (Terminal) server and opened Outlook 2013 there. But the Online archive was not there. Hmmm..
I did some researching and this article about Outlook 2010 suggested it was a permission issue:
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I also don't think it's a licensing issue because the license I have on my stand-alone PC is the same volume license keys (MAK) as on my Terminal Server.
Soo... I'm a bit stuck and was hoping for some help. I can't proceed with migrating other PST files to the online archive until I get this resolved.
Thanks

Hi,
In theory,
Outlook reads the
msExchDelegateLink attribute of the user in AD to display the additional mailbox (Online Archive folder).
Since the standalone client can display the archive mailbox properly, it seems this attribute is available in AD. I suspect the issue locates on the way that the terminal
clients access the server. I suggest we check whether the client has properly permission to connect to AD when accessing remotely.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

"From" presence not displaying in Outlook 2010

I've been working on a software product aiming presence and im integration with Microsoft Outlook using IMessenger API.
Integration works as expected with Outlook 2013. However, the presence indicator of the
"from" or sender does not display in Outlook 2010. The to, cc and bcc fields all display presence properly. In Outlook 2013 however, all of the from, to, cc and bcc fields display presence.
There is a similar discussion for Outlook 2013 on:
http://social.technet.microsoft.com/Forums/office/en-US/a2500fec-fc3f-4295-bbe3-7620876a2d24/from-presence-not-displaying-in-outlook-2013
My problem is similar to this one except that I've the same problem with Outlook 2010 and I don't have this problem with Outlook 2013. It may be resolved in Outlook 2013 with a hotfix I don't know. Does anybody have the same issue and have a fix or workaround
for this situation? I have latest updates for Office 2010 already.
A strange thing is that when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 1, presence indicators are disappear from contact names as expected, however when I hover over the sender it
displays sender's presence correctly on tooltip. So integration seems ok when I look at this.
when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 2, presence indicators are disappear from both contact names and tool tips as expected.
when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 0, presence indicators are appear for contacts in to, cc, and bcc fields except "from" field, which is quite strange. After
I move around between messages, some of the sender's presence indicators starts displaying.
Does anybody know why the presence indicator is not displaying consistently for the "sender" contact in Outlook 2010 when TurnOffPresenceIcon has value 0? Does anybody have the same issue and have a fix or workaround for this situation?

Hi,
There is another registry value named TurnOffPresenceIntegration
which also have an effect on the presence indicator, please find the
Key in: HKEY_CURRENT_USER\software\microsoft\Office\14.0\Common\IM
or Policy Key: HKEY_CURRENT_USER\software\Policies\microsoft\Office\14.0\Common\IM
and then check if the key value is set to 0.
For more information, please refer:
http://support.microsoft.com/kb/2726007
Regards,
Steve Fan
TechNet Community Support

Sync calendar entries not appearing in outlook 2010

Hi there,
I'd be grateful for any help on this one as I'm just bout pulling my hair out.
Basically, when I sync calendars on my iPad 3 using iTunes, the entries do not appear anywhere in Outlook 2010 which is my default mail/calendar client.
My setup is as follows:
I have iCloud enabled on my iPad, but for some reason I have some of my calendar entries on the iCloud calendar and some on the calendar on the iPad itself. I thought the easiest way to sort everything out would be to get the entries stored on the iPad onto my PC, then I could easily copy them into iCloud using Outlook.
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I'm running Windows 7 64-Bit, iTunes 11 and iOS 6.12. I have changed the backup option in iTunes to use my computer instead of iCloud. This made no difference.
Any help would be much appreciated.
Hussein.

Hi there,
As a follow up to the previous post I disabled iCloud and opted to keep all items on my iPad thinking that I'd rather have too much data than too litt.e I then did an iTunes sync which replicated a lot of data in Outlook, but the renamed calendar still isn't being synced over or the entries that have been added to it. I put in a test entry on the iPad and it's going into the renamed calendar1 but not showing up in Outlook.
Any further tips. I've tried installing OpenSSL as advised on another Apple support KB article but this has no effect.
Thanks for any advice on this.
All the best for now and take care.
Hussein.

AD RMS 2012 Templates/Permissions [Option] is not visible at Outlook 2013 in Nokia Windows 8 Mobile Device

I have AD RMS 2012 Server, its working fine by applying restricted Templates/Permissions on OWA, Outlook & other MS Office Tools (Word Excel, PowerPoint). But the AD RMS Templates/Permissions [Option] is not visible at Outlook 2013 in Nokia Windows
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I have the same problem. Exchange and Outlook are both up to date. After creating a new profile Outlook prompts for username/password. A lot of users also get this prompt while
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Acrobat XI PDF Add-ins do not appear in Office 2013

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In other apps (e.g. Word), the pdf maker is shown as enabled but it does not appear on the toolbar. Again, on these apps, I've tried unchecking and checking (restarting in between) with no luck. And have also deleted the add in and then manually put it back in. No success.
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Attachment don't open en previewer is not working in Outlook 2013

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Hi,
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How to troubleshoot issues that Spell Check is not working in Outlook 2013

When composing a new message in Outlook 2013, we may notice that Spell Checker does not recognize misspelled words. When we enter a completely garbage word in Outlook, it won’t be marked as misspelled with a red wave underline. When encountering such issue,
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1. Make sure you are not typing in the signature area.
Outlook doesn't perform a spell check in the signature area, so if this is the case, spell check won’t work. To confirm if you are typing in the signature area, right click in the area you are typing, if you see a menu listed all you signatures instead of
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If you want spell check work in signature area, use Quick Parts instead of Signature. For more information, see
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In Outlook, click New Email to open a new message, click
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Please first make sure English (United States) is shown above the double line. If not,
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Language dialog box, and then click Set As Default.
3. Enable Check spelling as you type.
To enable the option in Outlook, go to File > Options > Mail, click Spelling and Autocorrect button. In the Editor Options dialog, select the check box labelled “Check spelling as you type”.
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Add-ins may cause various issues in Outlook, so if you have tried all the suggestions and still no luck, try starting Outlook in safe mode to see if a problematic add-in is the culprit. To do this, exit Outlook, press Windows key + R to open the Run
command, then type outlook /safe and press Enter. If the problem disappeared in safe mode, then go to File > Options > Add-ins and disable the suspicious add-in to resolve the problem.
If you have any comments, welcome to post in the forum. Thank you.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Not all locales come with a dictionary installed for licensing reasons. 
If you do not have the en-US locale then check that you have a dictionary installed (Tools > Add-ons > Extensions) and selected. 
 
You can see which dictionary is selected if you right-click in a text area and open the Languages submenu. 
Also make sure that [X]"Check Spelling" in the right-click context menu has a tick. 
You can also try to toggle the "Check Spelling" item off and on again. 
 
See http://kb.mozillazine.org/Spell_checking and [[Using the spell checker]] 
See also http://kb.mozillazine.org/Dictionaries

Meetings created on Q10 do not sync to Outlook 2013 calendar

Am using a Shaw email account on Outlook 2013. Just got the Q10 and cannot seem to sync. It syncs from Outlook to the phone but not from the phone to Outlook.
BB Link ver 1.2.0.28
Office Professional 2013
BB Link does not throw and error messages and shows up as successful sync.
Is it possible that the phone is not able to write to the Outlook pst file. But I would have imagined that it would throw an error message is what is confusing me.
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There is an update for the phone but I did not apply it. I didn't want to mess it up further.
The user was using a BB torch before and we moved him to the q10. He was having somewhat of a similar issue just that he would get meeting reminders but Outlook would not display them in the calendar. Now the q10 will not even send any of the calendar appointments to Outlook.
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LarryMcJ -
I read your first post and checked all the items you pointed out. I was already set up in the way you described but alas my problem remained. I appreciated the suggestions and checked them carefully but it had no effect on my problem.
I found it interesting that I could change an item on the BB (no matter where it was created) and the change would propagate over to iCal but a new item created on the BB would not come over. I also tried using the click box to overwrite the BB from iCal but items created on my BB were completely unaffected by the sync.
I had no calendars tied to the BB email addy. I did find that my calendars were somehow linked to various (random?) email addresses (I use 5). Things have started working better since I changed all the calendars to tie to one email addy. I was able to get Google sync to work without a hitch after about an hour of playing with it and there have been no problems since. Maybe RIM should try to hire some Google developers away ;-)
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Appointment Details are not shown in Outlook 2013 Calendar Schedule View

In Outlook 2013 Calendar one has got five standard views to view appointments and meetings:
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Is there any configuration setting to turn this feature on in Schedule view?
Remarks:
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Hi,
I tested on my Outlook 2013 and got the same result. When hovering over an appointment, the details are shown in Day, Work Week, Week, Month, but it's not shown in Schedule View.
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Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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ITunes 12.1.0.7 64-bit not syncing with Outlook 2013 Calendar

After updating to iTunes 12.1.0.7, Outlook 2013 (on Windows 7) is no longer syncing (via USB). It was working fine before. I'm using an iPhone 6 on iOS 8.1.3. iTunes doesn't indicate any errors, it just plain doesn't work. Thoughts?

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Presence not appearing in Outlook 2013

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