Only roller bal works!

I am trying to resolve a issue with my BB Tour 9630 for last 2-3 months. It swicthes on fine -goes to main screen and oly roller ball or track ball works but no keys works. Then it goes in power saving mode and unless either I insert the power cord , put it in its carry pouch or attach it computer it wont become active - becoz i can't press any keys.
I found similar posts here today - It seems there are still some problems with this model...I hope someone at RIM looks at it..
If this is a common problem - Service providers, resellers, insurance companies, OEM - no one seems bothered - looks like the manufacturing cost of this device is so low that they don't care if a replacement is being sent...I traveled - tried asking RIM authorized service centeres in Asia and relaized it was the worst after sales service provided. People denied touching the phone stating that it was purchased in USA. and they can not repair it (Not even paid service)...So basically they (RIM) seems to have no coordination/control over their channel systems..
I WILL NEVER EVER BUY A BLACKBERRY  - If someone is in trouble and wants to use the phone - the phone is on but it doesnt work - because - it was a BB... it can be any other phone , but then you dont lose so mush..
HP SINGH

Hiya!
HPSingh wrote:
I found similar posts here today - It seems there are still some problems with this model...I hope someone at RIM looks at it..
This is a user to user forum, so chances are... noone from RIM will look at it.
But try this, with the device turned ON, pull the battery for 30 seconds or so then reinsert. see if that helps.
if not, I would recommend trying a Clean Reload of your OS using the DM and see if that gets it.
let me know!
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