Opting out of BT Wifi being made impossible by fru...

Question

For the last week I have been trying to opt out of BT Wifi FON, however when I click the link on the BT site and go to 
www.bt.com/btfon‎ my BT internet address I set up for for mail is not recognised and says "invalid username/password" (incidentally the email I set up BT ID was a non-BT email so there is no option to input this).
After twenty five frustrating minutes on the phone to customer services trying to explain that my problem was NOT that I couldn't connect to BT wifi FON (I am readily able to do that with my BT internet address) but that it was that I couldnt log into www.bt.com/btfon‎ to opt out, I finally got put through to someone who said I needed a 'registered' BT email address. She set one up for me and said I would be emailed with a password within 24hrs to my non-BT email (ie the BT ID email address I had set up). Incidentally I was advised that they could not opt me out of BT wifi at their end and that I would need to do this myself through the www.bt.com/btfon site.
Predictably this email never arrived and so I called again and after another half hour of trying to explain the same thing to a different adviser who had no idea about the email I had set up by the previous advisor, this advisor uttered the dreaded words "so you can't connect to BT wifi?". Aaaaaargh! I CAN CONNECT TO BT WIFI, I JUST NEED TO BE ABLE TO LOG INTO www.bt.com/btfon!!!!!!!!!!!!!!!! 
Ended up putting phone done in sheer frustration (how many more times can I explain that I CAN CONNECT TO WIFI, THATS NOT THE PROBLEM!!!) and submitting a complaint. I just hope it's dealt with by someone who actually finally knows what they are doing!
As a new customer I am totally fed up with BT already. I am trying to solve what should be a simple problem and have been left frustrated and inconvenienced by the appalling customer service. The telephone advisors seemed to have no knowledge of the trail of events in my case (don't they have an electronic log of these somewhere they can look at to see what earlier advisors have done?) and just seemed to select their response from a selection of pre-defined phrases rather than actually understanding and responding to the problem.
Came to BT from TalkTalk expecting an improvement in service, not more of the same.
And finally, why on earth aren't customers able to disable Wifi with FON through the homehub admin settings? Absolutely frustrating.
Rant over (for now). 
Solved!
Go to Solution.

Answer 1

Many thanks to the moderator who has offered to resolve this, much appreciated but the matter is now resolved.
However to update- after another frstrating call from customer services that offered no solution (just the same repetitive misunderstanding of my problem which I won't go over again as I've ranted about this in previous posts!) I stumbled upon a seperate button in the My BT pages that said to press to opt out of wifi.
I expected it to just take me to the link that I have been unable to log into (for the reasons given in my previous posts) but it didn't, and gave me an immediate message saying that I would be opted out of Bt Wifi within 24hrs. Must admit I didnt expect it to work but it did. I subsequently ignored my callback messages from BT customer services as I just couldnt deal with the hassle, having already wasted about 3 hours on the phone trying to sort this out. Not one single advisor had mentioned that I could use this button instead of the BT wifi opt out opt page I had been trying to access.
In conclusion, if you are trying to opt out of BT Wifi and cant log into the page that the BT site links you to (due to not having a registered BT email address), dont waste your time trying to explain it to BT customer services unless you want to be repeatedly told that your problem is logging into a BT hotspot when it isn't and that you will be given a registered email (that will never work- despite having one set up and being given a password by an adviser over the phone this was still rejected by the bt wifi opt out page). Instead, have a dig around on your My BT and look for the opt out button. 
Once again, thankyou to the moderator DavidM that offered to help but I am going to leave it here as the outcome I wanted has been achieved ie I have finally been able to opt out. No thanks to BT for the utterly useless and inconsistent advice provided by their offshore call centres.