Oracle 8.1.7 on HP UX 11.0.0 Please help..

hi oracle gurus,
I am using Oracle 8.1.7 on HP UX 11.0.0 and my application is on Solaris 2.6.
I am getting exceptions as shown below. Atually the problem does NOT happen often , but we do get this issue
once in a while. Could anyone give some explanation for the possible cause of this Exception. We are sure that nothing had gone wrong from our part.
Please help..
Many thanks,
george
java.sql.SQLException: Io exception:Invalid Packet Lenght
at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java,
Compiled Code)
at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java,
Compiled Code)
at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java,
Compiled Code)
at
oracle.jdbc.driver.OracleStatement.executeNonQuery(OracleStatement.jav
a, Compiled Code)
at
oracle.jdbc.driver.OracleStatement.doExecuteOther(OracleStatement.java ,
Compiled Code)
at
oracle.jdbc.driver.OracleStatement.doExecuteWithBatch(OracleStatement.
java , Compiled Code)
at
oracle.jdbc.driver.OracleStatement.doExecute(OracleStatement.java,
Compiled Code)
at
oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java,
Compiled Code)
at
oracle.jdbc.driver.OraclePreparedStatement.executeUpdate(OraclePreparedStatement.java,
Compiled Code)
at com.tdiinc.EventDBAdapter.a(EventDBAdapter.java, Compiled Code)
at com.tdiinc.EventDBAdapter.storeEvent(EventDBAdapter.java,
Compiled Code)

Sorry - OTN has never had the HP version of 8i available for download from OTN. We just started posting HP versions with 9i: http://otn.oracle.com/tech/hp/content.html
Regards,
OTN
All, trying to download a copy of Oracle 8.1.7 for HP-UX 11.0. This download seems no longer to be available (just 9i) and judging by the other posts on this topic, Oracle dont seem to care either - this is not exactly good customer service!
***ORACLE - where have the 8.1.7 downloads gone, and when can we expect them back? *****
Seb Gevers
Director, IT Services
SVi (Galway)

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30-APR-2012 13:18:19 * service_update * xe * 0
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=nikita-lap)(PORT=8080))(Presentation=HTTP)(Session=RAW))
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30-APR-2012 13:18:22 * service_update * xe * 0
30-APR-2012 13:18:25 * service_update * xe * 0
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=nikita-lap)(PORT=8080))(Presentation=HTTP)(Session=RAW))
30-APR-2012 13:18:27 * service_died * xe * 12537
30-APR-2012 13:18:30 * service_register * xe * 0
30-APR-2012 13:18:30 * service_update * xe * 0
30-APR-2012 13:18:36 * service_update * xe * 0
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=8080))(Presentation=HTTP)(Session=RAW))
30-APR-2012 13:18:39 * service_update * xe * 0
30-APR-2012 13:18:42 * service_update * xe * 0
30-APR-2012 13:18:48 * service_update * xe * 0
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30-APR-2012 13:26:20 * service_update * xe * 0
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=8080))(Presentation=HTTP)(Session=RAW))
30-APR-2012 13:26:23 * service_update * xe * 0
30-APR-2012 13:26:26 * service_update * xe * 0
30-APR-2012 13:26:29 * service_update * xe * 0
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No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC_FOR_XEipc)))
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=nikita-lap)(PORT=1521)))
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=8080))(Presentation=HTTP)(Session=RAW))
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30-APR-2012 13:31:01 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=)(USER=nikita))(COMMAND=stop)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * stop * 0
TNSLSNR for 32-bit Windows: Version 10.2.0.1.0 - Production on 30-APR-2012 13:31:06
Copyright (c) 1991, 2005, Oracle. All rights reserved.
System parameter file is C:\oraclexe\app\oracle\product\10.2.0\server\network\admin\listener.ora
Log messages written to C:\oraclexe\app\oracle\product\10.2.0\server\network\log\listener.log
Trace information written to C:\oraclexe\app\oracle\product\10.2.0\server\network\trace\listener.trc
Trace level is currently 0
Started with pid=5236
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=nikita-lap)(PORT=1521)))
Listener completed notification to CRS on start
TIMESTAMP * CONNECT DATA [* PROTOCOL INFO] * EVENT [* SID] * RETURN CODE
30-APR-2012 13:31:07 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=)(USER=nikita))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=8080))(Presentation=HTTP)(Session=RAW))
30-APR-2012 13:32:03 * service_register * xe * 0
30-APR-2012 13:32:32 * http * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=2040)) * handoff * http * 12518
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30-APR-2012 13:35:00 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=)(USER=nikita))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
30-APR-2012 13:42:03 * service_update * xe * 0
and here is the contects of listenor.ora
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = C:\oraclexe\app\oracle\product\10.2.0\server)
(PROGRAM = extproc)
(SID_DESC =
(SID_NAME = CLRExtProc)
(ORACLE_HOME = C:\oraclexe\app\oracle\product\10.2.0\server)
(PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(ADDRESS = (PROTOCOL = TCP)(HOST = nikita-lap)(PORT = 1521))
DEFAULT_SERVICE_LISTENER = (XE)
-------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Clcarter,
Apologies, Did not get notifications for this. Just logged in to check on the status and saw your updates. Looks like an issue with the host.Here is the output of the commands
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200
AGN
Physical Address. . . . . . . . . : 00-27-10-D2-D3-4C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 191.167.1.7
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 191.167.1.1
DHCP Server . . . . . . . . . . . : 191.167.1.1
DNS Servers . . . . . . . . . . . : 191.167.1.1
Lease Obtained. . . . . . . . . . : Sunday, May 06, 2012 1:14:20 PM
Lease Expires . . . . . . . . . . : Sunday, May 06, 2012 2:14:20 PM
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) 82577LM Gigabit Network Con
nection
Physical Address. . . . . . . . . : 5C-26-0A-16-0E-BE
C:\Documents and Settings\nikita>netstat -an |findstr LISTEN
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1521 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1860 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1861 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1863 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2030 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2301 0.0.0.0:0 LISTENING
TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING
TCP 0.0.0.0:8180 0.0.0.0:0 LISTENING
TCP 127.0.0.1:1798 0.0.0.0:0 LISTENING
TCP 127.0.0.1:5152 0.0.0.0:0 LISTENING
TCP 127.0.0.1:5354 0.0.0.0:0 LISTENING
TCP 127.0.0.1:8080 0.0.0.0:0 LISTENING
TCP 127.0.0.1:27015 0.0.0.0:0 LISTENING
TCP 127.0.0.1:62514 0.0.0.0:0 LISTENING
TCP 127.0.0.1:62522 0.0.0.0:0 LISTENING
TCP 191.167.1.2:80 0.0.0.0:0 LISTENING
TCP 191.167.1.7:139 0.0.0.0:0 LISTENING
C:\Documents and Settings\nikita>nslookup 191.167.1.7
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 191.167.1.1: Timed out
*** Default servers are not available
Server: UnKnown
Address: 191.167.1.1
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC_FOR_XE)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for 32-bit Windows: Version 10.2.0.1.0 - Produ
ction
Start Date 30-APR-2012 15:52:42
Uptime 5 days 21 hr. 47 min. 39 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Default Service XE
Listener Parameter File C:\oraclexe\app\oracle\product\10.2.0\server\network\a
dmin\listener.ora
Listener Log File C:\oraclexe\app\oracle\product\10.2.0\server\network\l
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Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC_FOR_XEipc)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=nikita-lap)(PORT=1521)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=8080))(Presentation=
HTTP)(Session=RAW))
Services Summary...
Service "CLRExtProc" has 1 instance(s).
Instance "CLRExtProc", status UNKNOWN, has 3 handler(s) for this service...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
Service "XE_XPT" has 1 instance(s).
Instance "xe", status READY, has 4 handler(s) for this service...
Service "xe" has 1 instance(s).
Instance "xe", status READY, has 4 handler(s) for this service...
The command completed successfully
The nslookup throws a DNS error. could that be the problem?
Thanks,
Nikita

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Look for the tip in this message:
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- whic means under windows>system32>driver> etc>host I added the 10.10.10.10 and cmputer name.
2. Under MMC I added cmputer local policy for local computer
3. Also Under "Local security setting" under "Local Policies" Under "User right Assignment" Under "Log on as a Batch job" I added the User name which was created when weload the Vista for the first time which is the Computer Admin, ALSO REALOADED THE COMPUTER WITH TH FACTORY SETTING AND AFTER THE FIST BOOT, UNLOCKED THE "ADMINISTRATOR" USER OF THE OS AND TESTED WITH THE ADMIN USER AS WELL WHICH WAS ADDED TO THIS lOG ON AS A BATCH JOB.
4. Restarted the Computer on all the step that I had to
5. Downloaded the DB and installed the DB, it installled without any Error
******************My Questions are as belooooowww ******************
When Oracle installd he prduct, usually under the
Start menu> All programs we should have 4 folders (Application Development, Configuration and Migration, Integrated management tools, Oralce installlation products) and DATABASE CONTROL - ORCL
a - when installation finishesh it JSUT DOESN't CREATE ------> DATABASE CONTROL - ORCL Whyyyyy ? (It is driving me crazy, I have another xp machine and it has also I had EVEN Vista Home premium and I was able to install on it before to test)
b - I can loging to the database after i type the adress I remembered manually in the browser, it logs in without any errror, but
When I want to shutdown the database It passes the host crendential once and I wait and it does nothing and a little windown pops up and says
*"Enterprise manager stopped working"*
C - To test and stop Listener also it just doesn't stop it and doest the samething,
I just wannna CRYYY, it is getting me Crazy,
PLEASE HELP ME with all THREE QUESTONS A,B,C PLEASE HELLLLLLPPPPP
Rgrds,

Hello Folks and Expert,
I am Certified Ora DBA and am stuck, thats a shame
I am going to install and Test Oracle 10g on Vista as my future client will use Just Vista and no othr OS, so there is no OTHER OS options,
I ready all the documentaiotn and release notes and also read that Oracle 10g(10.2.0.3) is certified on Vita Ultimate.
I downloaded the DB which is frm the below link:
Oracle Database 10g Release 2 (10.2.0.3/10.2.0.4) for Microsoft Windows Vista and Windows 2008
*** It installs but it justdoesn't work properly, PLEASE HEEEEEEELP I am running out of time.
steps I have done:
1. Installed loppback and tested and it works when I ping, both ping computer and ping computer.domain with no error.
- whic means under windows>system32>driver> etc>host I added the 10.10.10.10 and cmputer name.
2. Under MMC I added cmputer local policy for local computer
3. Also Under "Local security setting" under "Local Policies" Under "User right Assignment" Under "Log on as a Batch job" I added the User name which was created when weload the Vista for the first time which is the Computer Admin, ALSO REALOADED THE COMPUTER WITH TH FACTORY SETTING AND AFTER THE FIST BOOT, UNLOCKED THE "ADMINISTRATOR" USER OF THE OS AND TESTED WITH THE ADMIN USER AS WELL WHICH WAS ADDED TO THIS lOG ON AS A BATCH JOB.
4. Restarted the Computer on all the step that I had to
5. Downloaded the DB and installed the DB, it installled without any Error
******************My Questions are as belooooowww ******************
When Oracle installd he prduct, usually under the
Start menu> All programs we should have 4 folders (Application Development, Configuration and Migration, Integrated management tools, Oralce installlation products) and DATABASE CONTROL - ORCL
a - when installation finishesh it JSUT DOESN't CREATE ------> DATABASE CONTROL - ORCL Whyyyyy ? (It is driving me crazy, I have another xp machine and it has also I had EVEN Vista Home premium and I was able to install on it before to test)
b - I can loging to the database after i type the adress I remembered manually in the browser, it logs in without any errror, but
When I want to shutdown the database It passes the host crendential once and I wait and it does nothing and a little windown pops up and says
*"Enterprise manager stopped working"*
C - To test and stop Listener also it just doesn't stop it and doest the samething,
I just wannna CRYYY, it is getting me Crazy,
PLEASE HELP ME with all THREE QUESTONS A,B,C PLEASE HELLLLLLPPPPP
Rgrds,

For Oracle XML Team:please help

hi,
I have been trying to run my java code using XSQLRequest from inside the stored procedure for past couple of days and i have had a couple of queries which were answered successfully.Thanks for that.
But so far i have not been able to execute the code from inside the stored procedure which works fine if executed from commandline or thro a normal java application.
It is always some problem or other and since there is no one except for this forum I end up submitting my queries in here.
IS there any way i can get in touch with someone from ur side and may be figure out if i can do the way i 'm doing right now or i'm just wasting my time for nothing.I'm already done with the project schedule so i have to answer my PL.
I have loaded the oraclexsql.jar file and the corresponding parserv2.jar and oraclexmlsql.jar file in my database.
and i did load the XSQLConfig.xml file in the database file as well n which i'm using oracle:jdbc:thin:@10.0.0.70:1521:xdp as my <dburl>.
now when i try to call the stored procedure i get the following error:
Oracle XSQL Programmatic Page Processor 0.9.8.6 (Technology Preview)
XSQL-007: Cannot acquire a database connection to process page.
No suitable driver.
I did find that inorder to make the database connection from inside the stored procedure we have to use jdbc.oracle.kprb driver
and that thin and oci are not supported.
Does this mean i have to specify the same in my <dburl> for the config file.
I infact did try to use this but it wont work and i got the same error.
Can u please help me with this.
This is extremely important for me that i come to a conclusion.
Thanks a lot
Aman
(if it is possible that i can talk to someone frm ur side it 'll be reallly great.)
null

Try using Oracle XML SQL Utility from
inside the DB. XSQL is just calling that
utility.

Oracle 10G R2 AS: Not starting up; please help

i got a server with oracle 10g app server installed on it. i opened the console at http://localhost:1811/emd/console and created a new OC4J instance but did not deploy the EAR file. When i tried to open the console the next day the page did not open. actually the server did not start at the startup. i tried to start the server from the Services but it did not start. please help me to rectify the problem.

If your application server is in windows,then open command promt. and then type cd $ORACLE_HOME\bin
and then emctl.bat start iasconsole
If your application server is in unix/linux,then open console. and then type cd $ORACLE_HOME/bin
and then emctl start iasconsole
It will start your OEM. then through ur OEM u can monitor ur server configuration.

Please help ! "Oracle Reports Server CGI - Reports Server name is not specified."

Hello Gurus,
I have an html form that allows putting in a parameter. Upon
submit the form, it'll pass a string URL with the parameter to a
new browser.
My url: http://localhost/servlet/oracle.reports.rwcgi.RWServlet?
diary&14252
I also used keymap looks like this
diary: report=Diary.rdf server=servername desformat=pdf
destype=cache userid=id/psswd@db myoid=%1 %*
But I get an Error: The requested URL was not found, or cannot
be served at this time. Oracle Reports Server CGI - Reports
Server name is not specified.
However, if I move the cursor to the end of the same url (or put
a space at the end) and hit Enter, then the report is
displayed. I guess there must be something wrong with my
configuration. Please help. I appreciated any inputs from you.
Thanks in advance.
Ashley

I found the solution to my problem. It was nothing to do with
the cgicmd.dat keymap file, but the html form itself. It's
confused between the url arguments and form arguments from the
submit button. So, what I did was open a new window with all
arguments instead of using the submit function.
Regards,
Ashley

Oracle 9ias wireless libraries Please help me!!!1

i have downloaded jwe prerelease version.After i did required steps but i still can't use oracle.wireless.me.sql,soda,push,lbs,yplite libraries what must i do?Please help me

Ok...
I'm on my main (hard wired) PC and with the AE in the Living Room connected by ethernet and with wireless extension on, here's what I see when I select a track on my iPhone:
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/8be606a0.jpg[/IMG]
Here's what I get from my main PC when I run the Airport Utility:
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/AEScan1.png[/IMG]
The only way I can get to the device is by opening a config file that I saved when I mapped to it previously by I.P address.
When I do that, here's what I see:
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/AE2.png[/IMG]
And as you can see, it's picking up a wifi address (.96).
My router shows 2 entries for the AE-192.168.1.94 (ethernet/inactive-called "base-station-004f57") and 192.168.1.96 (wifi/active-called "airportexpress").
Here are some more pics of the AE's pages:
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/AEScan3.png[/IMG]
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/AEScan4.png[/IMG]
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/AEScan5.png[/IMG]
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/AEScan6.png[/IMG]
[IMG]http://i3.photobucket.com/albums/y68/n1zz3r/AEScan7.png[/IMG]
Does any of that help?

Oracle 9i Release 2 - Installation hangs please help

OS: SUSE 10
I have to Install oracle 9i Release 2(9.2.0.4.0)
I have java-1_4_2-sun installed, and the installation directory/path is /usr/lib/jvm.
now my question is should I change the path of JRE_LOCATION, in the oraparam.ini from
JRE_LOCATION=../../stage/Components/oracle.swd.jre/1.3.1.0.0/1/DataFiles/Expanded/jre/linux
to
JRE_LOCATION=/usr/lib/jvm
Second
when as user oracle, i execute the installer, it goes smooth till the "Database Configuration" page, i select the
General Purpose > Next > now here installation progress bar stuck/hangs at 87%
following is the output of /opt/oracle/oraInventory/logs/oraInstall2007-04-26_04-37-20AM.err
java.lang.ExceptionInInitializerError: java.util.MissingResourceException: Can't find bundle for base name resources/libRes.properties, locale en
at java.util.ResourceBundle.throwMissingResourceExcep tion(ResourceBundle.java:712)
at java.util.ResourceBundle.getBundleImpl(ResourceBun dle.java:683)
at java.util.ResourceBundle.getBundle(ResourceBundle. java:546)
at OiGeneralPortQueryRes.<clinit>(OiGeneralPortQueryRes.java:7)
at getFreePort.performQuery(getFreePort.java:477)
at oracle.sysman.oii.oiis.OiisCompContext.doQuery(Oii sCompContext.java:2330)
at Components.oracle.sysman.webserver.v9_2_0_1_0.Comp Context.getCalculatedValueObject_PORT(CompContext. java:304)
at Components.oracle.sysman.webserver.v9_2_0_1_0.Comp Context.getCalculatedValueObject(CompContext.java: 224)
at oracle.sysman.oii.oiis.OiisCompContext.getCalculat edValue(OiisCompContext.java:612)
at oracle.sysman.oii.oiis.OiisVariable.getCalculatedV alue(OiisVariable.java:733)
at oracle.sysman.oii.oiis.OiisVariable.setVariable(Oi isVariable.java:1407)
at oracle.sysman.oii.oiis.OiisCompContext.doOperation (OiisCompContext.java:991)
at oracle.sysman.oii.oiif.oiifb.OiifbLinearIterator.i terate(OiifbLinearIterator.java:116)
at oracle.sysman.oii.oiic.OiicCompsWizEngine.doOperat ion(OiicCompsWizEngine.java:182)
at oracle.sysman.oii.oiif.oiifb.OiifbLinearIterator.i terate(OiifbLinearIterator.java:116)
at oracle.sysman.oii.oiic.OiicInstallSession$OiicSelC ompsInstall.doOperation(OiicInstallSession.java:87 8)
at oracle.sysman.oii.oiif.oiifb.OiifbCondIterator.ite rate(OiifbCondIterator.java:140)
at oracle.sysman.oii.oiic.OiicPullSession.doOperation (OiicPullSession.java:614)
at oracle.sysman.oii.oiic.OiicSessionWrapper.doOperat ion(OiicSessionWrapper.java:177)
at oracle.sysman.oii.oiif.oiifb.OiifbLinearIterator.i terate(OiifbLinearIterator.java:116)
at oracle.sysman.oii.oiic.OiicInstaller.run(OiicInsta ller.java:358)
at oracle.sysman.oii.oiic.OiicInstaller.main(OiicInst aller.java:637)
Plz help me
Regards

Workaround consits of two steps:
1. Use jre 1.3.1_n (where n>10) (1.4.n use only if your platform is x86_64)
2. execute following commands before you execute runInstaller or dbca:
unset LANG
unset LC_TYPE

Oracle 8.1.7 on HP UX 11.0.0 Please help..

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