Oracle Contact Center Anywhere and UC560
Hello all,
I have been having a tough time getting this these two to work together. It is a web-based application, basically you give them your list of DID's and allow certain ports to be open, forward your main number to them, and it is supposed to work. I used the lowest setting on the UC560 firewall that is built in and the Oracle CCA reseller can send SIP requests to my WAN which the UC is connected to but the UC does not reply. If there is anyone out there that has successfully setup this up, I would be eternally greatful for your help. I have attached their Network Setup guide, which I tried to use but no progress.
We use COD, and I have to say I'm quite pleased with it from the administrative side. Is is the most flexible, robust solution in the world? No. But, it was extremely quick to implement, we can add numbers quickly, and we can change our call routing in the blink of an eye without having to resort to requesting help from specialists and waiting days or weeks for our phone services area to handle it.
I do want to add one caveat on the CRMOD bundling -- chat does NOT work out of the box with the bundled client. The other caveat I would add is on the reporting side. It's limited on the COD side -- you can control what users, workgroups, projects, and sometimes intervals on the reports, but the selection of reports is limited and some of the terminology and documentation isn't as clear as it can be. And format options are limited. Even when you can choose .txt or .xls it still looks like the printed format with page numbers, repeated headers, etc. Tedious, but not insurmountable.
I presume using CCA would allow direct database access (and in turn more reporting flexibility.)
That being said, I think the COD supervisor client is a good tool for real-time information. It's easy to understand the current state of affairs.
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Oracle Web Center Suite and Oracle Portal
1)What is Oracle Portal and why it is used?
2)What is Oracle Web Center Suite and why it is used?
3)What is the difference between Oracle Portal and Oracle Web Center Suite?1) Oracle Portal is the Portal product that was deployed together with the application server before weblogic server. It is still used a lot for corporate intra and extranets. It is mosly used for intranets and extranets. When you bought the licence for the application server you automaticly had the licence for Oracle Portal. That's why it is so popular.
Oracle portal is not realy standard based. You mostly will create portlets with PL/SQL or PDK and not realy use the JSR168 standard.
No with Oracle Portal 11g you can consume JSR168 portlets using WSRP.
2) Oracle WebCenter suite is the next strategical choose of oracle in portal software. Webcenter is an enterprise 2.0 portal environment while oracle portal is more web 1.5 and has limited web 2.0 stuff. Oracle Portal comes with a complete UI for the user to use to create websites and groups but webcenter is more a framework to incoorporate enterprise 2.0 features into your own fusion web application. Webcenter suite comes with Webcenter spaces. THis is a complete UI to create collaborative websites.
Webcenter framework is a powerfull framework to create complete enterprise 2.0 sites.
3) The difference... Oracle Portal is an old product and will not be developt anymore. I've heard portal 11g will be the last version meaning support will stop at 2014. Webcenter is a new product to create state of the art enterprise 2.0 websites.
Oracle portals is not build on standard and is not realy standardbased meaning is you develop portlets for portal you will not be able to use them in other portals.
Webcenter on the other hand is completly standard based. It is JSR168 compliant and in the near future it will also support JSR286.
Oracle portal is PL/SQL based while webcenter is completly java based, based upon the ADF framework from oracle.
Because WebCenter is based upon the ADF framework you can use the complete ADF framework for your application. For example consuming webservices are very easy in webcenter. If you are using a service oriented architecture you will have lots and lots of work to integrate it with portal. With webcenter this is peace of cake.
Hope this helps you :)
If you have other questions, just let us know. -
Direct CTI Integration with Oracle Contact Center Form
Hi,
We are on 11.5.10.2 and we are trying to implement the "Direct CTI Integration" solution that Oracle suggested to enable Screen Pop in contact center form based on data coming from a third party CTI. In our case we are using Genesys TServers for CTI.
In this document (The equivalent R12 document is on metalink titled DIRECT CTI Integration - Oracle EBS Contact Center & Third Party CTI [ID 734902.1]), Oracle solution involves little to no coding from the Oracle Apps side other than a few profile setups. We are not able to get started on this because we did not find some of the profile options. And the forms did not have the changes that Oracle said it should have. Obviously, we need to apply some patches but not sure which one.
I am wondering if there are any users and customer who have implemented a similar solution that can help us get started.
Thanks.
Regards,
VenkatIt has been a while since we did a test of the Direct CTI integration at my company. We are on a 12 release so the patches are included, unfortunately I can't help there.
Word from the Wise: Be Prepared....
The only development on the Oracle side that was necessary was the configuration of the profile settings. You select a port in the settings which will then instantiate an http listener on the user's thin client.
The development on the CTI side is intensive....you must code an http listener on your client CTI to enable two way communication between the Oracle thin client and your 3rd party CTI client (most likely residing on the desktop of the user PC, in my case, Cisco CTIOS).
Unless Oracle has since changed their model, you cannot just send a blind screen pop to the Oracle client due to the required 2 way communication. There are a lot of request/response's involved (registers, readys, etc). While it is absolutely necessary for an HTTP listener to exist on the Oracle side, I believe that it is unnecessary to have the level of communication required from the 3rd party CTI. The CTI needs the call control, I just don't believe that Oracle needs to know about it.
If I have incorrectly interpreted or understood the model/options, I hope someone can correct me.
Thanks,
Derek -
Contact Center anywhere When running the TCPIPBUS in debug mode
hi all,
i am not able to make the outbound call,through cca interface is there any way how i can debug to make the outbound call.
wen i keep th etcpipbus in debug mode "it's not showing any erors "
http://www.onsip.com/onsip-articles/what-is-my-sip-address
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - ioctlsocket(FIONBIO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - setsockopt(SOL_SOCKET, SO_SNDTIMEO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Complete
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Accepting new connection
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Starting
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - ioctlsocket(FIONBIO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - setsockopt(SOL_SOCKET, SO_SNDTIMEO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Complete
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Accepting new connection
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Starting
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - ioctlsocket(FIONBIO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - setsockopt(SOL_SOCKET, SO_SNDTIMEO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Complete
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Accepting new connection
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Starting
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - ioctlsocket(FIONBIO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - setsockopt(SOL_SOCKET, SO_SNDTIMEO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Complete
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Accepting new connection
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Starting
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - ioctlsocket(FIONBIO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient - setsockopt(SOL_SOCKET, SO_SNDTIMEO) success
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::InsertClient() Complete
14/04/2011 10:56:04.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:04.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:05.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.317 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:08.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.333 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.349 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.349 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.349 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.349 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.349 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:09.349 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.255 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.270 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:10.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
http://www.onsip.com/onsip-articles/what-is-my-sip-address14/04/2011 10:56:13.270 : 0 : 4036 : CTcpIpBus::Run() Activity
detected
14/04/2011 10:56:15.271 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:15.271 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:17.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:17.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:17.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:17.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:17.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:17.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:18.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:23.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:23.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:25.318 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:26.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:31.005 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:31.005 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:31.005 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:31.005 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:31.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:31.286 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:33.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:34.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:34.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:34.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:39.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:39.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:41.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:41.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:41.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:41.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:41.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:42.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
http://www.onsip.com/onsip-articles/what-is-my-sip-address14/04/2011 10:56:47.287 : 0 : 4036 : CTcpIpBus::Run() Activity
detected
14/04/2011 10:56:47.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
http://www.onsip.com/onsip-articles/what-is-my-sip-address14/04/2011 10:56:49.287 : 0 : 4036 : CTcpIpBus::Run() Activity
detected
14/04/2011 10:56:49.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:49.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:49.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:49.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:49.302 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:49.318 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:49.318 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:49.318 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:50.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:55.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
14/04/2011 10:56:55.287 : 0 : 4036 : CTcpIpBus::Run() Activity detected
=========== [s: to stop application] ===========
14/04/2011 10:56:55.740 : 0 : 4300 : SignalHandler(): Received signal = 2 ... Stopping the TCPIPBus Service
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 14, id = 32, group = 102,
socket = 932]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 21, id = 7, group = 1, so
cket = 948]--
14/04/2011 10:56:55.787 : 0 : 264 : ExitThread: FileName[S:\development\version8.1.3.0\projects\TCPIPBUS\source\MainProg
.cpp] LineNumber[394]
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 5, id = 10, group = 1, so
cket = 964]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 16, id = 14, group = 1, s
ocket = 980]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 16, id = 38, group = 102,
socket = 996]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 2, id = 27, group = 17454
5677, socket = 1012]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 19, id = 35, group = 102,
socket = 1028]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 26, id = 39, group = 102,
socket = 1048]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 23, id = 37, group = 102,
socket = 1064]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 10, id = 1, group = 17454
5677, socket = 1080]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 23, id = 13, group = 1, s
ocket = 1096]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 97, id = 5, group = 17454
5677, socket = 1112]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 26, id = 15, group = 1, s
ocket = 1128]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 20, id = 12, group = 1, s
ocket = 1144]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 11, id = 33, group = 102,
socket = 1160]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 5, id = 34, group = 102,
socket = 1176]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 21, id = 41, group = 102,
socket = 1192]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 6, id = 3, group = 174545
677, socket = 1224]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 14, id = 8, group = 1, so
cket = 1240]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 20, id = 36, group = 102,
socket = 1256]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 11, id = 9, group = 1, so
cket = 1272]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 19, id = 11, group = 1, s
ocket = 1288]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 101, id = 29, group = 174
545677, socket = 1304]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 98, id = 1302698446, grou
p = 174545677, socket = 1472]--
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.787 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 98, id = 1302698440, grou
p = -174545677, socket = 1488]--
14/04/2011 10:56:55.803 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.803 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Remove client on [type = 12, id = 4232, group = 17
4545677, socket = 1504]--
14/04/2011 10:56:55.803 : 0 : 4036 : CTcpIpBus::RemoveClientFromList: Client removed
14/04/2011 10:56:55.803 : 0 : 4036 : CTcpIpBus::Run() Leaving...
14/04/2011 10:56:55.803 : 0 : 4036 : Exit CommunicatorThread: FileName[S:\development\version8.1.3.0\projects\TCPIPBUS\s
ource\MainProg.cpp] LineNumber[168]
14/04/2011 10:56:55.803 : 0 : 5168 : BUS Exit
http://www.onsip.com/onsip-articles/what-is-my-sip-addresshttp://www.onsip.com/onsip-articles/what-is-my-sip-address^Aht
tp://www.onsip.com/onsip-articles/what-is-my-sip-addressVoice stream debugging is done at the call center level.
Set the calls centers to trace level 5.
This will then output all messaging for the voice portion of CCA. -
R16 Help guide in the chapter 13 - Communications mentions the".... see Oracle Contact On Demand Administration
Manager Guide and Oracle Contact Center Anywhere Administration Manager Guide...."
Pls. where can I find these guides... Tried metalink but a search for Contact center didn't return any guide...
Txs. for any help.
AntonioHi,
http://www.oracle.com/technology/documentation/ccod.html
for Oracle Contact On Demand Documentation
http://www.oracle.com/technology/documentation/siebelcca.html
for Oracle Contact Center Anywhere Documentation
- Prakash -
CONTACT CENTER + SOCIALMINER HW
Hello,
I'm proposing to a customer a Call Center system with Cisco Unified Communications Manager, Cisco Unified Contact Center Express and Cisco SocialMiner (for about 50 agents).
I have read that:
Cisco will support SocialMiner deployment on any hardware provided SocialMiner is installed within the Cisco provided VMWare OVF.
So I was thinking of offering 2 x UCS-C200M2-VCD2 with CUCM, Contact Center and SocialMiner corresident in both machines. Is this a valid configuration? If not, what could it be the cheapest option?
Thank you very much.All products support these servers (@ given versions), but you must determine which OVAs will be used and map them against capacity of these servers. For example, the SocialMiner OVA is 4 vCPU taking 1/2 the CPU capacity of a C200M2 alone (2 x 4 core CPUs = 8 vCPU capacity).
You can find all necessary guidance here: http://www.cisco.com/go/uc-virtualized -
Call Counting Contact Center Express versus Enterprise Webview
I am working with one of my internal cutomers to count calls for several departments Main Numbers.
In Contact Center Enterprise and using Webview to look at Call Types I can count the call then all calls show as Flow Out.
In Express if I run the Application Summery Analysis report I get Call Count, Calls Abandoned and Average Abandoned time.
I thought that getting Calls Abandoned and Average Abandoned time was interesting.
Can anyone offer any insite as to why or how Express can determine Average Abandoned time if I am just sending the call to another phone number after running it through an application. I would think Enterprise would give me this as well. Enterprise can only do this if I run the call through a queue.
Thanks in advance for any insite.Hi
Page 2-57 onwards of the HRC admin guide details how the report is calculated. http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf
"For each application, calculate the sum of the values in CCD.connectTime
where the CCD.contactDispostion is 1 (abandoned), 4 (aborted), or 5 or greater
(rejected) to obtain the total abandon time to obtain the total abandon time."
According to the database schema (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85dbschema.pdf) connectime is:
"Amount of time, in seconds, between the start time of the
call or the leg and the end time of the call or the leg."
The CCD table contains a single record for each call typically, whereas queue times and info would be in ContactQueueDetail (perhaps with multiple records if queued to more than one queue). Basically each contact has a contact disposition assigned, which might be handled if you have set this in your script, or might be another code - it would be worth checking what this is, it might default to abandoned if you don't set it otherwise. If that's the case then you might see a misleading average abandon (i.e. calls showing as abandoned that were succesfully transferred).
Aaron -
CISCO UNIFIED CONTACT CENTER EXPRESS - ORACLE WEB SERVICES
We need to access to an Oracle database information through Web Services, in a system witch Cisco Unified Contact Center Express 8.5.
Is there any way to do this? Thank you!Hi Alicia,
Incase you are planning to obtain real time stats from the CRA_DB which is the UCCX db, this can be done via the use of a wallboard.
-This displays the data such as
available agents in CSQs, call volumes, talk times, wait times, and number of handled calls. You can enable the Unified CCX system to write Unified CCX real-time information to a database that can then be displayed on a wallboard.
-Not sure if this is what you are looking for, let me know, thanks
Prashanth -
With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati -
Installing contact center enterprise 6.0 in new server and upgrading to 7.0
Hi,
I am trying to install contact center enterprise 6.0 into a new server ( earlier both call manage 4.3 and enterprise 6.0 were in the same BOX). So now i am upgrading cucm4.3 to 7.0 and installing enterprise 6.0 onto a new server taking backup from the old server and restoring in the new server. and after that i am planning to upgrade the Enterprise version to 7.0. Is this the right way or there is any other way.Take a look at the 7.0 Upgrade Guide for your options. You'll be looking for Tech Refresh.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/installation/guide/Upgrade_Guide.pdf
Is there any reason why you are not upgrading to UCCE 7.5 which is compatible with UCM 7.0? -
With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati -
Difference between Oracle Testing Center and Prometric?
what is the Difference between Oracle Testing Center and Prometric?
Notes for an Oracle Testing Center are here:
[http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=51&p_org_id=1001&lang=US#4]
The cancellation policies are possibly harder than a Standard Testing Center Vendor.
I would suggest that Oracle Testing Centers possilbly offer exams more on an event or batch basis; (Oracle Openworld is an example; though thats not what one would think of as an Oracle Test Center).
In general I suspect most people will find it just as easy to take the exam through a prometric(or new testing vendor) center. and there will often typically be more slots available. And the testing center will be typically be examing for other testing suppliers, perhaps mosting microsoft and cisco, but there's a mryiad of others out there as well. So the'll probably be well set up for it.
Here in the UK (south) we have a fairly (very) dense population. I've used 4 centers myself:
One 5 miles from me, a college, thats dual Pearson VUE/Prometric; though there only offering Pearson VUE at present until they moved to a bigger suite, with 4 stations. Nice and friendly. 5 days week.
One 25 miles from me, a training center, that offer dual Pearson VUE/Prometric; 4/8 stations; very friendly, cup of coffe offered; I usually go by Puff Puff to this one.
One 10 miles from me, maybe a 12 workstation suite, they offer usually prometric (but not oracle) on one a week. Felt Conveyor like compared to other two above; but very friendly and efficient.
One 35 miles from me, Prometric only including oracle only, maybe a 12 workstation suite, CRT's, and not necessarily of the best quality. This one really felt conveyor like to me, though staff were friendly. This is effectively a drive for me. Also whereas the others I've usd sit one down to sign the forms in a room this one was done at building reception.
The city center ones can sometimes be a little noisy and earplugs are recommended, though the one city center one I've used has provided them others don't have to.
In general from once I used a particular center I feel more comfortable; I'll know exactly where it is; where I have have a quick cup of coffee (with sugar) beforehand going over notes. This all helps me to be a little less anxious before the exam. When I get that prepartion wrong, and I certainly did once, if probably cost me maybe 2/3/4 %.
Getting to know your local test center and routine is one reason why I encourage people to take 1z0-007 and 1z0-051 proctored so they know the procedure and get to know a local Promteric etc Test Center before taking a more advanced and expensive exam.
Rgds -bigdelboy.
PS: I expect comments from some people who live 100 (+) miles from a test center and have no alternative choice. And those in some places will probably say they feel they are treated like cattle by the test center. -
Contact Center Manager Express Rls 7 Seeking Admin and Reporting Reference
We have CCMXpress but need documentation on the reporting capabilities. Seeking the documentation if anyone can make a recommendation.
thanksI am guessing you are referring to Contact Center Express. Please go here: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-installation-and-configuration-guides-list.html
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Contact Center and TeleService for Internal Emplooyees
Any one has information on enabling contact center and teleservice for Internal Employees?
We are planning to use for HR call center for internal employeesWhat version are you looking at? In R12, the contact center allows pulling up an employee record and then you can log a service request.
In 11.5.10, you can use service request form or HTML Service pages to create service request for HR Help desk requests.
You can use Zoom functionality to navigate to appropriate HR forms from SR form. -
Contact Center Enterprise (UCCE) and Vmware
Hi everybody,
according to the document "Virtualization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted (February 2010)"
only PGs and client AWs are availble on ESX.
To take advantage of UCS and virtualization we need to virtualize all the UCCE components (router, logger, and aws first ! ).
Do you know when UCCE components will be compatible with vmware for production?
thanks
RomainAs of August Cisco has updated the list of supported virtualized UCCE components for 8.0(2).
Here is a link:
http://docwiki.cisco.com/wiki/Unified_Contact_Center_Enterprise
Best regards,
Troy
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