Oracle Customer Service Incident Location Information.

Hi,
I have a question regarding the base table CS_INCIDENTS_ALL_B, the column INCIDENT_LOCATION_ID can hold two kinds of values HZ_LOCATION_ID or HZ_PARTY_SITE_ID. The column INCIDENT_LOCATION_TYPE contains the info whether the stored values is HZ_LOCATION_ID or the HZ_PARTY_SITE_ID.
I would like to know how the INCIDENT_LOCATION_TYPE column is populated or how the decision is made to store either the HZ_PARTY_SITE_ID or the HZ_LOCATION_ID into the column INCIDENT_LOCATION_ID in the table CS_INCIDENTS_ALL_B.
The Oracle EBS version is R12.1.1
I've tried to search in Metalink and have gone through the Oracle Technical Reference Manual as well, but so far couldn't find any related information. Any help with the information will be much appreciated.

The decision to store the party site id or the hz location id depends on what type of incident address is selected in the SR. If the Incident address is a customer address (party site) then the incident location id field will store the party site id. If the Incident address is a freestanding location (address not tied to any customer) then the hz location id will be stored.

Similar Messages

Oracle Custom service relocating to different node.

Oracle customer service is relocating to node2
What does this error message mean ?
MON APR 30 13:05:13 2007
CLSR-6502: Failed to connect to database
MON APR 30 15:30:06 2007
clsrcepusrco: scls_process_spawn error
SUN MAY 13 04:13:09 2007
CLSR-0002: Oracle error encountered while executing CONNECT --
ORA-01034: ORACLE not available
ORA-27101: shared memory realm does not exist
SVR4 Error: 2: No such file or directory
SUN MAY 13 04:13:09 2007
CLSR-6502: Failed to connect to database
SUN MAY 13 04:13:09 2007
clsrcexecut: env_buf LD_LIBRARY_PATH=/u01/app/oracle/10.1.0/db/lib:/u01/crs/oracle/10.1.0/crs/lib32:/opt/ORCLcluster/lib:/usr/lib:/usr/ucblib:
SUN MAY 13 04:13:09 2007
clsrcexecut: cmd = /u01/app/oracle/10.1.0/db/bin/racgeut -e ORACLE_SID=PROD1 /u01/app/oracle/10.1.0/db/bin/racgchsn chk PROD_BASIC
SUN MAY 13 04:13:09 2007
clsrcexecut: rc = 6, time = 0.325s
SUN MAY 13 04:13:09 2007
CLSR-0002: Oracle error encountered while executing CONNECT --
ORA-01034: ORACLE not available
ORA-27101: shared memory realm does not exist
SVR4 Error: 2: No such file or directory
Thanks
-Prasad

It looks like your instance is not up.. or your database is not accessible from the node.
Are you able to connect using SQLPLUS? if you are can you query V$ACTIVE_INSTANCES?

Oracle Forms Demo Not working -- Attn. Oracle Customer Service

Hi,
I try to see Multiselect T-List Demo in the following page.It's not working.
http://www.oracle.com/technology/sample_code/products/forms/index9i.html
-Murali

Hello,
have you read the <ORACLE_HOME>\forms90\demos\multiselect\doc\multiselect90.html doc file ?
this is a part of the content:
"Enabling and Using the Multi-Select capabilities of the PJCBy default the enhanced TList continues to operate just like a normal TList, in order to enable the multi-select capability you must set a custom property on the item ENABLE_LIST_MULTISELECT to the string value 'true' e.g.
SET_CUSTOM_PROPERTY('PJC.MULTISELECT_LIST',1,'ENABLE_LIST_MULTISELECT','true');"
Francois

Complaint - Poor Customer Service in Store and Inconsistent Communication

I am writing on this discussion board in hopes that my complaint will be reviewed and communicated to those in a position to make a change so that other Verizon customers will not have to experience what I did yesterday. On June 24, 2013, I had an exceptionally bad experience with Verizon. My iPhone 4S completely shut itself off while I was reading an email on my way into work. It had a full charge and I wasn't doing anything differently with it, simply scrolling through emails before it shut down. When I got into work, I attempted to connect it to my charger to see if it would recognize it, which it did not.
On my lunch break, I went to the closest Verizon store to my office, located at 209 S LaSalle St., Chicago, IL 60604 (312.658.3900) to speak with them about my options. They looked at the device and informed me that thye couldn't read anything from it. They also noted that there was no water damage and the device was intact - no cracks or anything of that nature. Knowing that my upgrade date was a mere 22 days away, I asked if there was any way they could please bump it up so that I could upgrade to the iPhone 5 and have a working phone. John-Paul, the individual who I spoke with, informed me that I could go to the Apple store and see if they could help revive the phone, and if not, I could call Customer Service (800.922.0204) and ask if they could bump up my upgrade date because, "Customer Service are the only ones who can do that."
In order to be proactive, and knowing that I might not have a working phone to call Customer Service with later last night, I went back to my office and called Customer Service to see what my options were. I spoke with an individual named Gabby at around 12:30 PM - 1 PM CT who was very helpful. She was baffled that the store hadn't helped me since there was a Corporate offer (Eligible Device Offer Upgrade) taking place throughout all of Verizon which offered customers the opportunity to upgrade for the discounted price of the phone, so long as they were upgrading from a 3G to 4G device, which I had been trying to do when I went in the store (since my phone is a 3G and the iPhone 5 is 4G by default). She asked for the store's contact information that I had just been in and put me on hold while she called them and told them that I was eligible for an upgrade and could receive the iPhone 5 at the upgrade price. She informed me that she had spoken to John and that he had located the promotion code, and suggested I go back to the store before he left for the day since he was the individual she had spoken with about my particular situation.
I immediately walked back to the store and found the John she spoke with << Full name removed >> and he was very helpful. I confirmed that I could upgrade to the iPhone 5 at the upgrade price, knowing there was an additional standard $30 upgrade fee, in addition to taxes and insurance. When he went to get me the phone, however, he informed me he had just sold the last black one of the GB size I needed. He informed me that another store in Chicago had 9 iPhone 5 devices in black in the GB size I was looking for.
I left work at 5:45 pm CT and walked to the Verizon store located at 36 S State St., Chicago, IL 60603(312.726-8277) to purchase my upgrade. However, upon entering the store, I was immediately told they couldn't promise me anything and that they might not be able to upgrade me for the price I was quoted, but instead, only shave off $50 from the phone. I asked to call and speak with a Customer Service rep while in the store since I had been told earlier in the day, by a Verizon Customer Service rep, that there was an Eligible Device Offer Upgrade promotion currently taking place that I could take advantage of that would allow me to purchase the iPhone 5 at the upgrade price. I was troubled to hear that the Customer Service rep on the phone was now telling me something differently - in fact, there was no promotion, and the only promotion I could take advantage of was the one in which $50 would be shaved off the phone's full price. I asked the individual who was assisting me at the store to call the LaSalle Street store to see if they still had the iPhone in the size I needed in white (at this point, I didn't care about the color, so long as I had a working phone) while I continued to speak with Customer Service. I was told by the CSR on the phone that it is each store's manager's individual choice to decide if they can override the upgrade date, which I told her I had been told the EXACT opposite in the LaSalle St. store earlier in the day by John-Paul. She explained that individuals in Customer Service have much more extensive training than those in the store, implying John-Paul might have misunderstood the policy. However, I asked her if they received such excellent training (and I would have to assume the same training), then why was I being told something completely different than what I had been told by a Customer Service Rep earlier in the day. I was obviously frustrated at this point as I'd been given the ring-around all day and still had no working phone, which again, was NOT my fault - the device simply died.
I hung up with Customer Service and was informed that the LaSalle St. store had now told the State St. store they didn't remember telling me they would be able to upgrade me at the promotional price, and had only said they would give me $50 off the phone. I was more than upset at this point as I had clarified three different times the total cost of the phone while I was at the LaSalle St. store earlier in the day, and they had confirmed it would be the promotional price. A manager at the State Street store informed me I had three choices: buy the iPhone 5 at the full price and they would only shave off $50; go to the Apple store and see if they could fix the phone; or buy the iPhone 5 with a music bundle. Know that the price of option one was out of the question, I asked how much my third option was, and after looking over my outfit, the handbag on my wrist, and the jewelry I was wearing, he asked me, "How much did you bring to spend?" I was appalled that he had the gall to even ask this and told him that I had brought in enough to cover the price of the phone at the promotional price that was quoted to me by a CSR, as well as an individual in the LaSalle St. store. He told me he couldn't help me and suggested I go to the Apple store to see what they could. When I brought to his attention that the phone had simply died and not due to anything I had done, and my upgrade date was only 22 days away, and the most recent CSR rep I had spoken to said that it was up to the individual manager's discretion to override the upgrade date, the manager tried to tell me the exception to that rule was the iPhone. I was utterly flabbergasted since every conversation I'd had was either in person (where an individual could see me with my current iPhone 4) or on the phone where I stressed I had the iPhone 4S and wanted to upgrade to the iPhone 5.
I left the store feeling frustrated and disrespected. At the end of the day, I had been strung along by Verizon, being told different things by different people, and quite frankly, was lied to and manipulated by their representatives. I would suggest that respect, communication and customer service be re-evaluated and stressed to those that work for Verizon, no matter the level.
Message was edited by: Verizon Moderator

Apple does not allow?? If you or I walked into an Apple Store and plunked down full price they will assist you to no end. I pay full price for my devices, however when I visit the Apple Store near me the purchase price is something like 16 GB for $199, 32 GB for $299 and 64 GB for $399. Strange since I don't purchase on contract and pay the $700 out right. Me thinks Verizon is trying to get my Unlimited Data and lock me into a contract. However that is not going to happen. So sorry Verizon I have been looking at T-Mobile as of late. Was thinking of putting my emergency phone on their network just to try it out.

What does customer service mean at Adobe?

I am a frustrated long time Adobe customer. I have survived the ordeal that was Adobe Premier version 4.0 and the continuing slop being marketed as Adobe Encore. The final straw for me was over an order last Friday the 31st. I ordered CS4 WebStandard on-line and inadvertently left the download version selected. After submitting the order, I realized I had made the mistake and contacted the 'tech' through the chat. The tech said I could cancel the order, but I would first have to submit the corrected order. So I followed the directions and submitted a second order for the boxed DVD version. The chat person then informed me that he couldn't personally cancel the first order, I would need to contact customer service. So after the 1/2 hour wait on the phone, I talked to customer service and 'Napoleon' told me I couldn't cancel the first order since it was immediately filled and billed. I also couldn't cancel the second order because it was still pending. I would either have to stop payment at my bank before the billing was submitted (not possible with my bank), or call on Monday to cancel the order after it was processed but before it was sent. On Monday, 'Michelle' at customer service (ha-ha) informed me that they could not cancel the order once it was placed, even though the order was not shipped and showed pending on the order history, but I could return it after it arrived and then they would refund my money. Once they authorized a return, it would take a week for the refund to process. I asked to speak to a supervisor, but Michelle said it wouldn’t do any good. I asked to speak to one anyways and she told me I would need to call back in an hour or two.
So it takes less than 10 seconds for Adobe to debit my bank account for an online, downloadable order, but they need a week to refund it. They also have a policy that once they start an order, they will never stop the order, even though the request is made prior to anything being boxed or actually shipping. Perhaps a better name for customer service would be 'You customers are suckers so don't even bother calling us unless you want to give us more money".

Adobe customer service must be evaluated by the number of calls they respond to, not whether the calls are resolved. That leads to the call center people adopting an attitude where they can say anything as long as they can get you off the phone. Some middle management clown can then report how effective the whole thing is to his boss. Everyone but the customer is happy and as long as you can't talk to a supervisor, the chances of you being able to rain on the parade are extremely slim.
I'll try writing a letter directly to the CEO. Maybe he gives a crap. At the least, maybe I'll get a meaningless form letter and can confirm that Adobe is certified SNAFU.

Customer service errors not resolved

I spent 3 hours in your Oxford Street office on Wednesday June 18 trying to sharing my data with my other phone. First your customer service said yes it could be done. Changed my phone to 0 sharing. Which of course means I have no data to share. I returned to the Oxford store on June 19 and spent 2 hours to have them check what is going on. When they checked with customer service they were informed that it cannot be done since I have sim only plans. Oxford changed my plan to 500/500/2G data. That same night they changed the plan back to 0 sharing. Once again I went back to your Oxford street office Friday June 30 (another 2 hours) and once again was changed back to the plan I requested 500/500/2G data. A telephone call was made to customer service - Sheila. She was told to not change the plan again and to add a note to the file. She said she would do this. Well tonight Tuesday June 23 at 1930 I get another text saying they changed me back to 0 sharing again so once again 0 data. So far I have spent 7 hours for a simple change and probably will spend another 2 hours with your office on Oxford Street. I will have to go back to Oxford street again tomorrow and have them change my phone back to 500/500/2G date. I would not recommend anyone to your service with this kind of service and unauthorized changes. This has been very time consuming on my part and I really do not appreciate your service. I should be compensated all the time I have wasted..... with O2

Hi This is a customer to customer forum so please remove your phone numbers. No one from O2 will read your message on this forumYou need to contact CS direct http://www.o2.co.uk/contactus.... or as you you will be doing...go back in store.If your issue does not get resolved you could make a complainthttp://www.o2.co.uk/how-to-complain

Lousy Customer Service DSL experiences

I'm curious if any one else is experiencing lousy customer service when encountering problems with Verizon DSL? My wireless router appears to have quick working, I called Verizon tech support . They insist it must be the lines. Have waited over 3 days for an appointment with a person to come to the house. So, what I don't understand is when I had trouble with my Comcast Cable, they tested over the phone, and okay me to come to the local Comcast office to exchange the box. I specifically asked to exchange router, and was told to wait.
Is this customer service incident the same as yours?
Sorry if I repeated a similar post, didn't have time to search.

Well to be honest. it sounds like they are doing the right thing by having someone come out. While it could be your modem. It could be the line just as easily. You can ping your router/modem. but cannot ping the internet. So the problem is either the modem connection to the dsl (possible bad modem) or a problem on the line. If they think its the line, then you have a good chance of that being the issue. Most of the time its hard to get them to come out, so if they offer to come out to check the line. that is a bonus.
====================================================================================
Error exists between keyboard and chair.

WORST Customer Service at Statesboro Location

Today I went with my boyfriend to one of the Verizon Wireless locations in Statesboro - he was trying to get a phone activated that he ordered online. I have never experienced such horrible customer service in my life. As my boyfriend proceeded to try and tell the young man the password for his account, the sales rep never looked up from his computer, barely acknowledged us, and all he did the whole time we were with him was talk to his coworker about his plans for the upcoming weekend. The boy seemed to be no older than 25 and I didn't get his name, but it was absolutely ridiculous. I said something to the rep but he didn't seem to care and just laughed at my frustration with him. I've always been a Verizon customer but this company really needs to make sure they are hiring CAPABLE and MATURE individuals to sell their product and be the face of the company. I've never felt so disrespected in a professional setting like that before and it makes me have a negative image of Verizon for hiring such people.

Oh my goodness! It surely sounds like you have gone through a lot recently trying to get an issue resolved. We never want this to happen. We want every customer to feel valued and happy to do business with us. I appreciate all of the information that you have provided us. Please know that I have lifted this up to our leadership for further feedback. We greatly apologize for this inconvenience.
RobinD_VZW
Follow us on twitter @VZWSupport

Customer service does not follow through and gives wrong information

First of all, i would like to say that i USED to be a very happy Verizon customer.
Things started changing when i had to move.
I first tried to use the online move/transfer my service function. But the system did not recognise my new address.
then i proceeded to make 3 seperate calls to the customer service which in the end, still gave me the information that they did not service my new address.
I had no choice but to rely on that information given on the last call to terminate my services with verizon.
So, after giving my notice to terminate the services, i had no choice but to engage comcast. the day after comcast came to install services for me, i noticed that my next door neighbour had managed to get verizon installed in their home!
And my neighbour is staying in the next unit of our duplex.
I really like Verizon's products but your customer service is much to be desired. After 3 calls, 2 of which had said service tickets were created to help me check if my new address could install verizon services, and would call me back within 3 working days, but never called back. And the last call ending with a 3 way conversation with a technical personnel, customer service and myself, stating that verizon was not available at my location. I am so disappointed that this is what you do to keep customers. especially when Verizon definately provides services on my street.

Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

Anyone know who I can file a complaint with about customer service agents giving wrong information

I am a fairly new customer with Verizion and I have been having THEEE WORST time with simply cashing in on a offer that was offered to me! I want to file a complaint on the representatives that have sent me into the store on blank missions and also about the store representatives that did not help or show any empthathy what so ever. I am to the point of cancellation at the price of $700.00 for two lines of service but I will pay. This is how disapointed I am with my service. I came over from SPRINT under the impression I would at the very least have better CUSTOMER SERVICE if not BETTER PHONE SERVICE. This has not been the case and no one at VERIZION TAKES OWNERSHIP. I am in Human Resources/ CUSTOMER SATISFACTION at (removed) and I am also on the Board of Directors for (removed) and if any of these things would have gone down with my reps they would be reprimanded. I am completely disguested with the miscommunication I have experianced as well as how the leadership staff has handled this situation. I am problably going back to SPRINT and paying the cancellation fee with VW due to dissatisfactio if things do not start to look up.
Private info removed to protect privacy.
Message was edited by: Admin Moderator

mzkwht13 - You'll need to send a Follow request (located in the upper right-hand corner on their page) to AntonioC_VZW that they'll have to accept. They, in turn, will need to send you a Follow request that you'll have to accept. Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

Customer Service - Extractors & Information

Hello all,
Can anybody please give me some information about Customer service in BW.
Information about the extractors...the tables involved.. The extraction procedure..The reports that you might have worked on...
Thanks for the help..
Will assign points..

Hi Rishi,
I was just wondering to see if you were able to find enogh information on extracting Customer Service information to BI. I also have a requirement in my project where I need to pull lot of CS information (like for example, Service Order, Depot Repair, Delivery related information) to BI. Since the standard structures does not have all the information required in one place, we are thinking of going for enhancements. I just thought I will check with you if you have been successfull in implementing any of these, I would really appreciate if you can share that information.
Thank You
SSV.

Your information has been sent to our customer service department. We will review your case (est. time 72 hours) and take action as necessary.

''locking this thread as it is not a Firefox support issue''
Your information has been sent to our customer service department. We will review your case (est. time 72 hours) and take action as necessary.
== URL of affected sites ==
http://

Try getting help from Facebook. Those aren't Firefox support issues.

Is there no way to hold the customer service department accountable when give wrong information and charged for it?

We have been loyal Verizon customers for almost a decade and have had nothing but great things to say about our service...until about 2 months ago. Two months ago my daughter moved out of state and decided to remove herself from our family plan, Before doing so, she call Verizon's customer service department to see when her contract was up. She wanted to keep her Verizon service until the end of her contract to avoid the termination fee. The service department assured her that her contract was already up and no termination fee would be charged. You can imagine my surprise when we were charged a $138 termination fee for her line on our next bill. I called customer service again and spoke with another representative (whose name I will not disclose) and was assured that the termination fee was a mistake and that I should simply not pay that portion of the bill and the charge would disappear on the next billing cycle. I did as she said and was shocked a few weeks later when I received a less than civil call from Verizon threatening to terminate my service the next day if I did not immediately pay the $138. My wife received a similar nasty message on her phone. I explained the situation to the rep on the phone, was told that the information my daughter and I received from 2 previous representatives was incorrect, and was told to pay immediately. My daughter and I went through all the proper channels to ensure no charges from termination fees, and both of us were given misinformation on 2 separate occasions. Is there any way to hold this company accountable for its mistake? I have been in sales all my life, and if an incorrect price is quoted, I have to honor the incorrect price,even if it costs me money. This is the worst customer experience I have ever had with any company, and I'm afraid that it will eventually cost Verizon not one but five long-time customers.

I shouldn't have to "chalk it up". This company, like other companies, should be held accountable for wrong information. We went through all the proper channels to ensure this wouldn't happen. I know this fee gets waived on a regular basis for a multitude of reasons. Moving nonwithstanding, I was told by two different people who had no knowledge that my daughter was moving that she owed nothing. If two different company employees tell me there will be no ETF, I will take them at their word. This should be good enough. What's the point of getting it reactivated if she can't use it where she lives now?

When loading my photoshop cs4 extended in informs me The installer database is corrupt please contact adobe customer services. Is that possible?

When loading my photoshop cs4 extended in informs me The installer database is corrupt please contact adobe customer services. Is that possible?

Run the cleaner tool and reinstall from scratch, making sure you have proper file permissions and user privileges and turning off potential disturbances liek virus scanners etc..
Mylenium

Information need on Module Customer Service

Hello all,
My assigned work is related To CS(Customer service) module. As i am new to this CS module, i am trying get Information on this module in SDN. But i could not Get the right way.can any body help me in this.
I dont have any option other than posting in this forum.
Regards,
Krishna.

Hi
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/MYSAP/SR_CS.pdf
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm
regards
Pavan
Edited by: Pavan Bhamidipati on Jul 25, 2008 11:04 AM

Oracle Customer Service Incident Location Information.

Similar Messages

Maybe you are looking for