Customer service errors not resolved

I spent 3 hours in your Oxford Street office on Wednesday June 18  trying to sharing my data with my other phone.  First your customer service said yes it could be done. Changed my phone to 0 sharing.  Which of course means I have no data to share.  I returned to the Oxford store on June 19 and spent 2 hours to have them check what is going on.  When they checked with customer service they were informed that it cannot be done since I have sim only plans.  Oxford changed my plan to 500/500/2G data.  That same night they changed the plan back to 0 sharing.  Once again I went back to your Oxford street office Friday June 30 (another 2 hours) and once again was changed back to the plan I requested 500/500/2G data.  A telephone call was made to customer service - Sheila.  She was told to not change the plan again and to add a note to the file.  She said she would do this.  Well tonight Tuesday June 23 at 1930 I get another text saying they changed me back to 0 sharing again so once again 0 data. So far I have spent 7 hours for a simple change and probably will spend another 2 hours with your office on Oxford Street.  I will have to go back to Oxford street again tomorrow and have them change my phone back to 500/500/2G date.  I would not recommend anyone to your service with this kind of service and unauthorized changes.  This has been very time consuming on my part and I really do not appreciate your service.  I should be compensated all the time I have wasted..... with O2
 

Hi This is a customer to customer forum so please remove your phone numbers. No one from O2 will read your message on this forumYou need to contact CS direct http://www.o2.co.uk/contactus.... or as you  you will be doing...go back in store.If your issue does not get resolved you could make a complainthttp://www.o2.co.uk/how-to-complain

Similar Messages

  • VerizonWireless  Customer Service is NOT Customer Oriented and NOT Service at all.

    We went to our local Verizon Wireless store on September 5th 2011 to add a line to our family plan to get our daughter her first phone.  Since all her friends do is text, we discussed the various texting plans with the sales person.  SInce her friends mostly have Verizon it was decided we would get her a plan that had 500 txts out of network and unlimited in network.  Since she would be texting, my wife and I took the minimum texting plan for ourselves to handle our daughter's txts to us, 250 txts a month each. As any of you who leave a Verizon store know, you get a receipt for what you paid for (her new phone) and a long receipt to file for your inevitable rebate, and you leave with your new phone working.  We have been Verizon customers for 18 years together, and long before that individually, we have our home phone, internet and wireless with them. 
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    I just spoke with customer service and they said all they could do was take 25% off the new bill (an extra $184 that we did not yet know about! but that was all he could do) and could do nothing else because the store employee did not write any notes about txting plans.  I aksed if he wrote a note saying we did not ask for a txting plan, refused a txting plan, or that we asked for a separate line rather than an added family line.  He said no.  I explained that Verizon does not give me anything that shows what an incompetent employee may have typed into their computer.  We know what we ordered, we confirmed it all verbally with the guy before he entered everything into the computer, but whether he was too incompetent to get it right, there was a problem with Verizon computers, or Verizon does this on purpose, I do not know and  they do not give you anything showing your plan when you leave, to check or prove otherwise.  In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help.  Interestingly, the guy I spoke to at customer service would not even transfer me to a supervisor.  I have never had that happen in many years of dealing with corporations. So Verizon would like about $300. extra dollars and to make the changes to our plan only as of yesterday that we ordered in their own company store back on September 5th.
    This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ.  I am contacting the state attorney general and the FCC to see what recourse they can offer.  Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that.  In the meantime we won't let any bills lapse and hurt our credit rating but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

    eleh wrote:
    I do not know and  they do not give you anything showing your plan when you leave, to check or prove otherwise.  On the receipt I receive everytime I purchase a phone, it lists my plan and all features associated with that line. You left the store without a receipt? You can go into My Verizon and print out your receipt for the line in question up to 1yr after the transaction was made.
    In short, they can make any mistake---and they did---and then Verizon's point of view seems to be "well, you can't prove you ordered what you ordered, or wanted what you wanted, because we don't give you anything and then we will say our employee did not make any notes about it so we can't help.  In my case, at least, I can just bring my receipt in and show them.
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    This is not only the worst customer service I have ever seen (and we own a lot of stuff) but I will do my best to see no one else suffers from it, at least here in NJ.  I am contacting the state attorney general and the FCC to see what recourse they can offer.  Despite the aggravation and inconvenience, I am arranging other service for all the products we, momentarily, still have with Verizon, and when we leave if Verizon brings up early termination fees on my daughter's phone they can speak to my friend who is an attorney who will hopefully be able to help with that.  In the meantime we won't let any bills lapse and hurt our credit rating If you fail to pay the ETF when you leave Verizon, then you could be doing just that, in which case your new provider MAY insist you put down a deposit when you receive new service.
    but I will see Verizon in small claims court for anything I have to pay that is over the charges I would have paid with the plans I actually ordered.

  • WSDL for Provided Web Service does not resolve in IE

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    Hi Nicolas,
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    Message-ID: &lt;5852381.1229014948625.JavaMail.CipherXP@cipher-b194ccb8&gt;
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    Content-ID: PeopleSoft-Integration-Broker-Internal-Mime-Message
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    ------=_Part_40_130942.1229014948609--
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    Message-ID: &lt;12927846.1229014948625.JavaMail.CipherXP@cipher-b194ccb8&gt;
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  • Award Winning Customer Service, Nope NOT ONE BIT

    >>Duplicate post removed; see Award Winnig Customer Service?  Nope not one bit...  <<
    Message was edited by: Verizon Moderator

    Well the package dammaged in transit is not your fault. write a certified return receipt letter to verizon from the address on your invoice. tell them you are not legally responsible for a package picked up and delivered by FedEx using their return to vendor service. Also file a complaint here http://www.bbb.org outlining what has transpired.
    Also go to your local small claims court and sue verizon for the bogus charges plus your filing fee. they will credit your account. get the settlement in writing believe nothing verizon says just in writing only.
    You must also send another usps certified return receipt requested letter telling verizon of the fraud. Tell them your service better not be disrupted under any curcumstances or add the monthly charges they would have charged you for service in your small claims court case.
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  • Customer Service Ticketing not always sending enquiry to CSR mailbox?

    Hi,
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  • Thinkpad Edge E420 does not boot up and customer service does not help

    I have a Lenovo Thinkpad Edge E420 laptop that stopped powering on all of a sudden. It was working fine till one day fine and all of a sudden, does not boot up the next morning. I have googled around and looked in Lenovo Forums and it looks like this is a common issue with motherboard on these types of laptops and that lenovo fixed some of these. Unfortunately, my laptop is out of warranty but I do see that Lenovo fixed similar problems for some laptops that are out of warranty. Please see the two threads below
    https://forums.lenovo.com/t5/ThinkPad-Edge-S-series/thinkpad-e420-wont-start/td-p/755813
    https://forums.lenovo.com/t5/ThinkPad-Edge-S-series/E420-motherboard-problems/td-p/667009/page/10
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    If any Lenovo support staff is monitoring it, can you help here?

    Its not the motherboard even though they say it is. All they will do is replace the motherboard and it will just fail on you again. I had the exact same issue and the motherboard was replaced. Next day I used it it failed again. You need to remove the CMOS battery which is located underneath the laptop. Its in the compartment with the one screw. Remove that. Remove the battery and all power supply. Then  plug the CMOS back in and  plug in powercord. Once you have done that start up as normal. Press f1 to enter BIOS. Go to the Config tab and under "power options" disable "rapid intel start." That worked for me as a temporary solution. 
    It clearly isnt a motherboard fault as all Tech support from Lenovo claim it to be. I mean c'mon I had the exact same fault the day after my motherboard was replaced, but after removing CMOS and battery the motherboard magically starts to work?? Must be related to the W5 problem they have been having with BIOS. 
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  • I have a question for the Adobe customer service dept., not for the "community" as a whole!

    I have a question for the Adobe Customer Serice Dept., not the "community" as a whole. And I expect an answer! I want to know why I am expected to sign up for another service package when I just paid $25+ yesterday to be able to convert files back and forth from a PDF to a Word file and then back to a PDF. What kind of rip-off is this?

    Hi,
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    If you would like to export your PDF files to MS Word files then ExportPDF tool will do the job.
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  • Issues with: Customer Service, Promotions, Not receiving emails.

    I am not sure what thread to post this in. I have called verizon to try and get some resolution but that did not work out. A couple of days ago I called to ask when I would receive my visa gift card promised to me when I signed my two year agreement contract (Sept. 2012). The first rep I spoke to, Crystal, said I did not have any promotions offered to me because I had a month to month to contract. I told her, I had a 2 year contract because that is why I was offered the promotions (a choice between a $300 gift card or multi dvr for my whole house). She told me I was very mistaken, it was a month to month, and I was only calling to lie, tell her whatever I want and get a $100 gift card. I asked repeatedly to speak to someone else but she would not transfer me. Finally, after arguing with me, laughing at me, being extremely rude and telling me I was completely wrong, she put me on hold for over 15 minutes. I hung up, called back and spoke to Pam. I told Pam, yes, I want my gift card I was promised, but why would Verizon put me on a month to month without my consent? If I knew I was on a month to month I would have canceled a long time ago. She got me over to a supervisor named Mable. Mable, after arguing with me also, somehow realized I was right. After 2 hours of this finally someone didn't accuse me of lying. But then says that I don't qualify anyway because I didn't pay my bill on time. I told her I did, but maybe they have it wrong because I changed the date my bill was due. On top of the fact that they said they had emailed me things to explain my bill, plan, etc but I never received them. I asked her why the rules weren't explained over the phone and she says its because it was sent in an email. I told her, I have every single email I received from Verizon (I archive bills and such) and I never received one explaining my bill or the rules of the promotion. She told me that it basically was not her problem and there was nothing she could do. So after 2-3 hours of being told I was lying for $100, being laughed at, being yelled at, being put on hold, there was nothing they could do. After a year of paying them my hard earned money thinking I had done my part, there was nothing they could do. This was all done in such good faith. I just wanted to understand why I didn't receive my gift card, and now I am being told its because I chose to not read an email I NEVER RECEIVED. I am not a dishonest person, I did not deserve to get spoken to that way. And it is not my fault verizon has messed up notes and incorrect information. That incorrect information could include an incorrect email address because the only time I received emails from them was when I went to paperless billing. I am very frustrated. And saddened by the amount of disrespect I was treated with. I expected more from verizon, but all they did was trick me into getting their services, not stand by their word, not give the information I needed, and then allowed their customer service reps to talk down to me and say whatever they want. I am very frustrated and feel they should at least have handled the situation better. It is not fair that because of their mistake I didn't receive what I was promised. And what I had to go through over the phone with them is not right. Something needs to be done about this.

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • For Customer service complaint not a happy customer

    Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.

    EP2005 wrote:
    Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.To report this and get your services repaired try this: Send an email to:     [email protected]
    Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

  • Customer service is not into customer service.

    Terrible customer service, day one called to upgrade phone, only allow 2 phones of which I did not want. Rep was trying to change and then call was cut off. Never called back. Day 2 called had corporate approval, she would call me back. Never happened. Day 3 called sorry there is nothing I can do. 12 year customer is not important. Facebook Verizon, was told to send a PM and I got 2 responses and then no one ever responded again. Really this company is nothing but apologizing but never making the customer satisfied.

    Go to a store and talk to someone face to face.

  • Customer service is not dead after all...

    I normally feel there is no such thing as customer service in this world anymore.  But after my experience in the Temple, TX Verizon store the last two days, my faith in customer service is restored.  David H. and Brandon proved to me it is not all but a dying art.
    Thanks guys for the top-notch support and keep it up!
    Greg H.

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Customer service does not follow through and gives wrong information

    First of all, i would like to say that i USED to be a very happy Verizon customer. 
    Things started changing when i had to move. 
    I first tried to use the online move/transfer my service function. But the system did not recognise my new address. 
    then i proceeded to make 3 seperate calls to the customer service which in the end, still gave me the information that they did not service my new address. 
    I had no choice but to rely on that information given on the last call to terminate my services with verizon. 
    So, after giving my notice to terminate the services, i had no choice but to engage comcast. the day after comcast came to install services for me, i noticed that my next door neighbour had managed to get verizon installed in their home!
    And my neighbour is staying in the next unit of our duplex. 
    I really like Verizon's products but your customer service is much to be desired. After 3 calls, 2 of which had said service tickets were created to help me check if my new address could install verizon services, and would call me back within 3 working days, but never called back. And the last call ending with a 3 way conversation with a technical personnel, customer service and myself, stating that verizon was not available at my location. I am so disappointed that this is what you do to keep customers. especially when Verizon definately provides services on my street. 

    Re Wedding 
    Re LaughingJohn.
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    Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33.  I kindly pointed out the WHOLE story again emphasising the;
    LIES
    INCOMPETENCE
    LACK OF CUSTOMER REGARD
    THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
    As well as the £85 in lost wages for the 2 afternoons off work.
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    "I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
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    "because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
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  • Customer Service would not accept XP Laptop under "Upgrade from Windows XP" promotion

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    Greetings siggy228,
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    Any additional information you may be able to share would be greatly helpful in my research of your issue!
    Regards, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Account blocked due to customer service error

    I contacted customer services via chat, in order to remove my accounts linked to my second e-mail adress. But suddenly, I realized I was disconnected from my other account linked to my first e-mail adress (another mail adress). Now, my account (the one I am using) is blocked without any reason, due to the mistake of the customer services. They deleted all my accounts:Even though I put the right password I cannot connect to my account ! I filled forms, on net, but no result !  They suggest me to create a new one, but I want to keep my account, my contacts ! 

    Most unlikely. Legitimate emails from Apple will be addressed to you by name; and if you hover the mouse over the link they provide you will probably find it's obviously not an Apple URL. Do not follow such links  - they are trying to access your bank info to steal your money. If the email claims to come from your bank, contact them directly if you have any doubts; again, don't follow any links in such an email.

  • Attachments sent to customer service are not received.

    CRM Experts ,
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    In case they are sending their requests to someone`s private mailbox it is working fine.
    Valuable suggestion would be highly appreciative.
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    No answer , therefore closing thread

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