Oracle support help
Hi,
I have just got the login details of Oracle Support.
I have some Q's regarding client site and want to post on metalink to seek Oracle experts help
How I can do that?
Thanks
Hi 787186 ;
Yes, I read to use the button, but just couldn't found the create SR button
I'm service requests tab
can't find the buttonIf you have open SR permission(your admin can give that right to you) than Service Request tab next to Knowledge tab on metalink main page.
Please contact wiht your Metalink admin and ask for you have permisson for can create SR or not?
Regard
Helios
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Multiple Instances of RWServlet. - Oracle Support help.
Hi,
I am noticing that the RWServlet doesnt send request for second report untill the previous one (first one) has run by the report server.
Is it true? Is there anyway we can avoid this?
And also, If the browser from where the report request is fired gets closed, what happens to the request...does the report request job still run?
We are commited to using RWServlet for making the reports available over web, but this problem will spoil our plans.
I appreciate your help.hello,
try background=YES this might solve the problem.
regards,
the oracle reports team -
Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?
Hi All,
Oracle Support has asked me to run a diagnostic script (OTL_Diag.sql for anyone familar with the script) that produces output in HTML format using SQL*Plus to help troubleshoot an OTL problem we are having. Unfortunately I don't have SQL*Plus installed and my company is not on board with me installing it because of the SQL*NET connection required. Instead I have access to SQL Developer 3.1.0.7. While this works fine for most situations I'm having problems generating the required .html output file that Support needs.
I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
My second approach was to open a SQL Window where I typed in @C:\OTL_Diag.sql without quotes. This approach also gave me the opportunity to enter the necessary input parms and it seemed to end normally. It also created the 'start' of the diaganostic output file on my Windows file system, but it 'completed' before any of the 'real' diaganostic output was written to the .html file.
The Metalink note clearly specifies that the OTL_Diag.sql script is to be run with SQL*Plus 10.2 or above so I don't think I can complain too loudly to Oracle about this...but given that I don't have access to this product (and it is useless for me to again ask to install it) I am hoping someone out there has some ideas or insight as to how I can use SQL Developer to execute this diag script in a manner that will produce the required .html output file.
Thanks in advance to anyone taking time to read my post !!
Jeff
Edited by: user13111861 on Jul 10, 2012 6:43 PM
Edited by: user13111861 on Jul 10, 2012 7:51 PM>
As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
>
Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said. -
How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)
****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
Where's The WCI Knowledge On My Oracle Support?
Have you been frustrated by how difficult it is to navigate the My Oracle Support "Product Tree" when searching for WebCenter Interaction knowledge articles?
Do you find yourself confused by the number of articles returned from your keyword searches for knowledge that have absolutely nothing to do with WCI Products?
Is there really any knowledge base for WCI products at all?
The answer is yes! In fact it's very healthy and getting healthier every day.
Across the breadth of the the WCI Products (Portal, Collab, Publisher, Analytics...etc.) there are hundreds of current and updated knowledge articles available on MOS.
New knowledge is created from almost every support case where the issue was not otherwise solved by existing knowledge or documentation.
The Support Team is reviewing and publishing an average of 20 new articles a month, each of them solutions culled from actual customer engagements.
We recognize that it can be difficult to navigate the "product tree" to narrow the scope of your search results to ensure it's limited to the knowledge created specifically for the WCI products.
To help make it easier for WCI customers to get to the right knowledge as quickly as possible we've created a valuable link to use anytime you want to search MOS for
WCI product knowledge. The link at the bottom of this posting will limit your search to only the products in the WCI family.
Let Us Know How We're Doing
Did an article help you resolve your issue and avoid having to log a service request?
Was the article perfectly written and exactly what you needed?
Was the article more complicated than it should have been or somehow incomplete?
Make sure you "rate" the article after viewing it and feel free to make comments to improve an article.
Look for the "Rate This Document" icon at the bottom of the view window for the article and click there.
The feedback goes directly to the team that created the article is actively reviewed in an effort to improve on the knowledge already provided
or to help generate new knowledge as needed. The Support Team is striving to ensure that the right information is available at the right time.
<h2>Click this link: WCI Search
The link should take you right to the WCI KM search section on MOS (after you log in) and all you need do from there is enter your key words and "Search".SUPER userful.
I attempted to use the Knowledge Base on oracle support earlier today to find this precise information and gave up in frustration.
This link definitely helps. -
Error message for calling oracle support
Hi,
We are getting the following error codes:
ORA-27302
Ora-27303
Ora-2000
ora-1013
can anyone please help out.The error message is for contacting Oracle support
Thanks a heap
regards,
vinayakVery limited info has been given.
Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
Have you applied any new patches recently?
When does this problem started?
Is this problem coming when querying anything or while database startup?
Also, check your alert.log and paste the complete error message.
Jaffar
Message was edited by:
The Human Fly -
How do I add a new Support Identifier to My Oracle Support?
I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
DawnHello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella -
Selling on Oracle support services
Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.Hi Kai.
Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
Kind regards,
Richard
Fusion Applications Developer Relations -
Error saving Data Source Properties. - Base Exception. Call Oracle Support
Hi,
Oracle Application Server 10g Release 2 (10.1.2).
I tried to create new Datasource using OEM Console but it throws error as following :
Error saving Data Source Properties. - Base Exception: The Entity et="system";ei="0",et="application";ei="138",et="data-sources";ei="146":child:data-sourcechild key:location:jdbc/OracleCoreDS; class:com.evermind.sql.DriverManagerDataSource; already exists in the repository. Resolution: If possible, remove et="system";ei="0",et="application";ei="138",et="data-sources";ei="146":child:data-sourcechild key:location:jdbc/OracleCoreDS; class:com.evermind.sql.DriverManagerDataSource; . Call Oracle Support.
May I know how to resolve this please ?
Thank you.
J.Hi ,
Write following code in your UDF
String Query = " ";
Channel channel = null;
DataBaseAccessor accessor = null;
DataBaseResult resultSet = null;
Query = <your query>;
try{
channel =LookupService.getChannel(<comm channel name>,< business system>);
accessor = LookupService.getDataBaseAccessor(channel);
resultSet = accessor.execute(Query);
if(!(resultSet.equals(null)))
Iterator rows = resultSet.getRows();
if (rows.hasNext()) {
Map rowMap = (Map)rows.next();
<your variable>.add(rowMap.get(<db field name>)+ "");
catch(Exception ex)
result.addValue(ex.getMessage());
finally
try
if (accessor!=null) accessor.close();
catch(Exception e)
result.addValue(e.getMessage());
Thanks ,
Suvarna
Pls award pts if it helps . -
Need Info to access My Oracle support account
Hi..
I need info regrading the My Oracle support account.I came to know that It needs a CSI ,How can I get this CSI ? Will Oracle charge for CSI ? If so , may I know the amount ?
Actually ,I need to download some patches for Solaris Sparc 10u10 its very urgent .Pls help me
Thanks in advance.A CSI is a "Customer Support Identifier" so you need a support contract to get one, yes.
You need to talk to your local sales rep to buy it, or, right on the support front page before you log in is a link to [url http://www.oracle.com/support/contact.html]Contact Support
John -
Feed back needed about the Oracle support service request
Dear Oracle professional,
When you have an issues in the Oracle softwares while doing the installations or working funcnalities.
Is it good to get it touch with Oracle support services to get supports or Self efforts is good.
Some company's are feeling get supports is not good way of approach from the Oracle supports services.
Rather they would keep thier business on hold till they get the supports by themself.the daly will causes in to the business losses because of the time.
And their business production will be less.
By getting Oracle supports you get the solutions faster this helps to increase the productivities high.
Some IT Manages will like to play this role always find a solutions by themself and eaten up the time.
Why this is happending with them?
Any issues or eagostics with them?
Feel free to express it to me, i would be happy to hear this please.
Thanks
Riyas
email [email protected]Clearly it is a trade of between high productivity vs time & money.
So now a days companies which i have seen that they will have internal team of SMEs which will try to look into issues and there are certain escalation points from where in you will get some support from Oracle support.
and again this changes from organization to organization not a thumb rule.
Regards
Prashant Pathak -
My Oracle Support Communities for Database Installation issues
The My Oracle Support Community which covers all support related questions on Database Installation is available here:
https://communities.oracle.com/portal/server.pt/community/database_install/278
The My Oracle Support Community is a vibrant forum for Oracle customers, partners, and employees to share knowledge, discover best practices, and ask questions. We encourage you to use these communities for all your support related topics.
With over 427,000 members and 227 communities dedicated to product and industry-specific topics, the My Oracle Support Community encompasses a huge range of technologies, applications, and business processes—including 30 focused communities for Oracle Database, 6 for Enterprise Manager, 4 for Engineered Systems, and more.
Join a community of peers with real-world experience using Oracle products, and Oracle support engineers who moderate and contribute to discussions, for unparalleled access to deep and practical expertise. With My Oracle Support Community, you’ll get access to information about Oracle technologies to help you improve your operational efficiency and reduce downtime.
An existing support contract is required to access the My Oracle Support Community.
If you have not used the My Oracle Support Communities before, please watch this brief (2 minute) video to help you quickly understand the benefits available to you.
http://bcove.me/rvjqwdn5
Edited by: rgulledg on Jul 11, 2012 12:17 PMPlease note that an existing support contract is required to access My Oracle Support. The original text has been updated to reflect this.
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Oracle Support: SNMP, OEM Console & Intelligent Agent
I have the Intelligent Agent running fine (thanks to the "Does
anyone at Oracle Support read these messages" thread). I can
tnsping the agent and listener from the Win98 OEM Console
machine, I can access the listener when manually discovered.
When I try to submit a job, there is nothing in the Destinations
window. I have SNMP enabled on the 8.0.5.1 server.
Simple question, will it work or not, I really have got better
things to do with my time.
Sick of wasting time.
Paul Smyth
nullYes it will work. You'de better sign a Technical Support Contract
with Oracle (if you havent) and call them.
They surely can help.
Regards,
Michael
Paul Smyth (guest) wrote:
: I have the Intelligent Agent running fine (thanks to the "Does
: anyone at Oracle Support read these messages" thread). I can
: tnsping the agent and listener from the Win98 OEM Console
: machine, I can access the listener when manually discovered.
: When I try to submit a job, there is nothing in the
Destinations
: window. I have SNMP enabled on the 8.0.5.1 server.
: Simple question, will it work or not, I really have got better
: things to do with my time.
: Sick of wasting time.
: Paul Smyth
null -
Oracle Support - Outdated version
AM looking for info on support vs running oracle on a non-supported version. By this I mean running a version that no longer gets CPU, etc. We do support for a client that has seven licenses all running 10.2.0.3, which earlier this year extended beyond its CPU time line. We are recommending upgrades to 10.2.0.4 but there is some resistance on there part. In a situation where Oracle support would be required, which we pay for, would they attempt to work through the issue or suggest getting it upgraded first and then trying to resolve the issue. Any and all comments welcome.
Thanks
MartinIf you pay for support, Oracle Support will work with you to get whatever version of the database you are working on working correctly. There will almost always be a suggestion to upgrade if an issue comes up, but they understand that is not always possible. If you happen to hit a bug that is fixed in the 10.2.0.4 patchset or some one-off patch that requires 10.2.0.4, Support won't backport that fix to 10.2.0.3 for you at this point. And if you identify a bug that hasn't been fixed yet, they aren't going to create a patch for the bug on 10.2.0.3. Other than that, they'll be happy to help.
Justin -
hi all , please today i recive the below email from my oracle support
is this mean i can reigister with any course i want without many and online
depend on my account ???
Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars help ensure you optimize the value from Oracle Support.
Click on the Register link to register for your selected seminars.
LIVE WEBCASTS
Webcast Product Line Language US Eastern Central Europe Singapore Register
EBS - Maintenance Wizard Applications English Nov 08, 10:00 AM Nov 08, 04:00 PM Nov 08, 11:00 PM Register
Nov 13, 11:00 AM Nov 13, 05:00 PM Nov 14, 12:00 AM Register
Nov 14, 09:00 PM Nov 15, 03:00 AM Nov 15, 10:00 AM Register
Nov 22, 04:00 AM Nov 22, 10:00 AM Nov 22, 05:00 PM Register
EBS - Patch Wizard Applications English Nov 21, 09:00 PM Nov 22, 03:00 AM Nov 22, 10:00 AM Register
EBS - Support Diagnostics Tools Applications English Nov 14, 10:00 AM Nov 14, 04:00 PM Nov 14, 11:00 PM Register
Nov 28, 04:00 AM Nov 28, 10:00 AM Nov 28, 05:00 PM Register
Get Proactive Resolve - Answers Generic All English Nov 27, 09:00 PM Nov 28, 03:00 AM Nov 28, 10:00 AM Register
French Nov 28, 05:00 AM Nov 28, 11:00 AM Nov 28, 06:00 PM Register
Portuguese Nov 29, 12:00 PM Nov 29, 06:00 PM Nov 30, 01:00 AM Register
Spanish Nov 28, 10:00 AM Nov 28, 04:00 PM Nov 28, 11:00 PM Register
MOS - Communities All English Nov 07, 09:00 PM Nov 08, 03:00 AM Nov 08, 10:00 AM Register
MOS - Configuration Manager All English Nov 13, 01:00 PM Nov 13, 07:00 PM Nov 14, 02:00 AM Register
Nov 19, 04:00 AM Nov 19, 10:00 AM Nov 19, 05:00 PM Register
French Nov 19, 05:00 AM Nov 19, 11:00 AM Nov 19, 06:00 PM Register
Portuguese Nov 14, 12:00 PM Nov 14, 06:00 PM Nov 15, 01:00 AM Register
MOS - Configuration Manager - Install Process All English Nov 21, 04:00 AM Nov 21, 10:00 AM Nov 21, 05:00 PM Register
My Oracle Support Basics All English Nov 6,
11:00 AM Nov 6,
05:00 PM Nov 7,
12:00 AM Register
Nov 12, 11:00 AM Nov 12, 05:00 PM Nov 13, 12:00 AM Register
Nov 27, 11:00 AM Nov 27, 05:00 PM Nov 28, 12:00 AM Register
Portuguese Nov 08, 12:00 PM Nov 08, 06:00 PM Nov 09, 01:00 AM Register
Spanish Nov 27, 10:00 AM Nov 27, 04:00 PM Nov 27, 11:00 PM Register
PSFT - Change Impact Analyzer Peoplesoft Enterprise English Nov 22, 10:00 AM Nov 22, 04:00 PM Nov 22, 11:00 PM Register
Support Best Practices (formerly WEWS) All English Nov 14, 04:30 AM Nov 14, 10:30 AM Nov 14, 05:30 PM Register
Nov 14, 11:00 AM Nov 14, 05:00 PM Nov 15, 12:00 AM Register
Nov 15, 08:30 AM Nov 15, 02:30 PM Nov 15, 09:30 PM Register
Nov 20, 04:00 AM Nov 20, 10:00 AM Nov 20, 05:00 PM Register
Nov 21, 08:30 AM Nov 21, 02:30 PM Nov 21, 09:30 PM Register
Nov 21, 11:00 AM Nov 21, 05:00 PM Nov 22, 12:00 AM Register
Nov 28, 11:00 AM Nov 28, 05:00 PM Nov 29, 12:00 AM Register
French Nov 13, 05:00 AM Nov 13, 11:00 AM Nov 13, 06:00 PM Register
Italian Nov 20, 05:00 AM Nov 20, 11:00 AM Nov 20, 06:00 PM Register
Portuguese Nov 07, 12:00 PM Nov 07, 06:00 PM Nov 08, 01:00 AM Register
Spanish Nov 26, 10:00 AM Nov 26, 04:00 PM Nov 26, 11:00 PM Register
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.
RECORDED TRAININGS
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxxx for the rest of available recordings.
Topic Target Audience Language Play
Premier Support Entitlement New All Customers English Play
Lifetime Support Policy New All Customers English Play
Mobile My Oracle Support New All Customers English Play
My Oracle Support Overview New All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization New All Customers English Play
PowerViews New All Customers English Play
Service Request Create & Update New All Customers English Play
Service Request Management Best Practices New All Customers English Play
Knowledge Searching and Browsing New All Customers English Play
Customer User Administration New All Customers English Play
My Oracle Support Community New All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching New All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
many thankswhat about this one below :
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxx for the rest of available recordings.
Topic Target Audience Language Play
Premier Support Entitlement New All Customers English Play
Lifetime Support Policy New All Customers English Play
Mobile My Oracle Support New All Customers English Play
My Oracle Support Overview New All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization New All Customers English Play
PowerViews New All Customers English Play
Service Request Create & Update New All Customers English Play
Service Request Management Best Practices New All Customers English Play
Knowledge Searching and Browsing New All Customers English Play
Customer User Administration New All Customers English Play
My Oracle Support Community New All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching New All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
it's video for free i can watch it -
I wonder how other users feel about transition of support from Primavera to Oracle.
Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
Contract*
We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
My Oracle Support*
I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
I miss the chat feature form POINT - initiate chat and get response the same hour...
After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.Hi people,
Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
I have started to look for alternative solutions as I am sick and tired of the lack of support.
Regards
Rudi
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