Orchestrator 2012 SP1 Update Rollup 2 - Runbooks missing in web console and designer after moving to new folders

Question

I've run across an interesting problem.  After applying SP1 update rollup 2, I decided to re-organize my runbooks by placing them in a new folder naming structure.
I created the new folder structure under the runbook server in the runbook designer.  I then right clicked and moved the runbooks to their new location.  Everything was fine until windows updates were applied (Windows 2012) and the server was restarted.
After the restart, the runbooks are missing from both the designer and the web console.
I saw posts about truncating the Authorization Cache.  I did that (see below) but that has not resolved my issue.
TRUNCATE TABLE [Microsoft.SystemCenter.Orchestrator.Internal].AuthorizationCache
EXEC [Microsoft.SystemCenter.Orchestrator.Maintenance].EnqueueRecurrentTask 'ClearAuthorizationCache'
EXEC [Microsoft.SystemCenter.Orchestrator.Maintenance].EnqueueRecurrentTask 'Statistics'
Not all the runbooks are missing.  Some are visible.  However, if I view the runbooks via SQL by querying Orchestrator.dbo.Policies, I see all of the runbooks. They just all don't show up in the designer.
SELECT * FROM [Orchestrator].[dbo].[POLICIES] Order by Name
The ones that are missing are always the same when the web console or designer is run (designer ran with and without elevated permissions).
Has anyone else seen this behavior?  How do I get the runbooks to show back up in the correct folders?  Or, how can I get them to show up anywhere so I can move them to the appropriate location?
Thank you
Ted

Answer 1

Hi Ted,
sometimes seen similar.
It's not supported to manipulate the Orchestrator DB with SQL, but I know only to fix it with SQL statements.
All information below without warranty!
There's a column named Deleted in table Policies. Look with your select statement above if the Runbooks have the deleted flag. If yes, update it to 0.
But, I guess not. I think the previous containing folder has the deleted flag (table folders) and the Runbooks have still this folder as ParentID.
SELECT POLICIES.Name AS RunbookName, FOLDERS.Name AS FolderName, FOLDERS.Deleted AS FolderDeleted
FROM POLICIES INNER JOIN
FOLDERS ON POLICIES.ParentID = FOLDERS.UniqueID
WHERE POLICIES.Name = 'Name of one Runbook'
If so, change the deleted flag from the containing Folder:
UPDATE FOLDERS
SET Deleted = 0
FROM POLICIES INNER JOIN
FOLDERS ON POLICIES.ParentID = FOLDERS.UniqueID
WHERE (POLICIES.Name = 'Name of one Runbook')
after that Restart Management Service and Refresh view in Runbook Designer
Good luck!
Stefan
www.sc-orchestrator.eu ,
Blog sc-orchestrator.eu