Order reports $0 and no points on my bestbuy

I have an order placed on 2/10, shipped on 2/11 and delivered on 2/12.
order# ending -947
Order total is $179.98+$16.20 tax = $196.18, paid with bestbuy credit card and I didn't cancel/return it.
The order is shown correctly on bestbuy.com order history, however on my bestbuy it shows correct item and qty but with a $0 order total thus 0 points.
So can someone help me and fix the issue?

Hi lucida,
Thank you for reaching out to us on the forum!
I used the email address you registered with the forum to review your account history, and I believe that I can explain why zero points are currently pending in your My Best Buy™ account for that recent BestBuy.com order. From what I can see, it appears that you applied that order to a promotional financing offer (no interest for 6 months), and as of 7/31/2013, a purchase that is applied to a promotional financing offer does not qualify for points. While the order may not qualify for points, it should still count toward reaching Elite and Elite Plus status.
My Best Buy™ Program Terms
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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