Ordered on 10/2, ship date 10/26... Still NOTHING

I didn't even get a confirmation email with my order. I have the receipt and a confirmation number which comes up saying it's "in process" or something vague like that. Did everyone get a confirmation email? Does it come from Verizon? I haven't had a new phone in 6.5 years and I am ready for my doggone iphone.

I hope you're enjoying your iPhone 5 by now track145. You deserve to have that awesome new device in your hands after such a long relationship with your old phone. All the iPhone 5 orders placed before October 19th have been shipped, so please follow and direct message me your mobile number if you still haven't received your tracking number. We can find out what the delay is and get that great phone out to you quick.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

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Is there a way on CONVERSION to create a sales order with a scheduled ship date in the past?

Is there a way on CONVERSION to create a sales order with a scheduled ship date in the past?
Customer wants to maintain the original scheduled ship date on converted ordered, but the scheduled dates is defaulting to sysdate for past due shipments on converted orders.

Hi Friend,
As of now there is no functionality to display SSD,RD,PD backdated, max it can be sys date, not lower then that.
Regards
Shyam
Please see following Metalink Note ID for all in One solutions
Oracle E-Business : All In One Metalink Note ID's
If you are happy with the Document, please mark as Helpful by doing so this will provide assistance for other people looking for answers to their queries.

IPhone 6 Plus Order Confirmation Email and Ship Date???

Verizon Wireless Customer Support ,
I pre-ordered the iPhone 6 plus on 9/12/14. I have yet to receive an order confirmation email and I have had 3 different CSRs tell me via phone three different possible ship dates. Can you please give me some clarity on this situation and possible give me my order information so that I may track it myself??
Thanks,
Gena

I can only imagine how anxious you are about your pre-order.
I would love to check on it for you since you never received the confirmation email,glmoore08.
Once we get the order confirmation number, you can check the order status here http://bit.ly/RjmCUB.
Please look out for a direct message from me.
TamaraH_VZW
Follow us on Twitter @VZWSupport

CC not yet charged, Confirm Email says Delivery 9/19, but Order Status page says Ship date 9/19

I ordered wihin first hour of presale, my card hasn't been charged yet, and I see a lot of people are getting shipping confirms, but I haven't gotten any. what gives? This is the 64 Gig iPhone 6, not the 6+
Order Location: D771001

Crazey4wwe Confirming that your pre-order went through is important. We apologize for any delays you have experienced. Have you checked the email address used when placing the order? If so, have you checked your spam folder?
SheritaH_VZW
Follow us on Twitter

Is It Normal? I have order 3/06/10 ipad 16gb 3g, and still nothing!..

Hello, is it normal to wait so much for get ipad 16gb 3g?? almost 1 month.. and even no information about when i will get it, i live in italy and did the order in data trade of rimini, they still dont know when i will get it! Someone can tell me if it is normal waiting or i must delete order and find it in different way?
Thanks

Data Trade is a reseller. I wonder if they will ever get any iPads to sell. Not listed on their page:
http://www.datatraderimini.it/

Ordered new Internet service a month ago and still nothing!

At the end of August I placed an order to upgrade the speeds to my Internet (sounds good so far doesn't it verizon). Well it's now September 28 and I still haven't received anything from these people. I've called about 5 times in the past month, the first call I was told I don't need anything done because it's just an upgrade to speeds and should take hold within the day. The second call I was told I need a new o n t box (a211 instead of the box iI have now) and they would have to send a technician out to do so. The tech guy walks in my door looks at my router and says everything is fine and walks out the door. I check my service the next day and low and behold no upgrade. Call 3 "sorry about the inconvenience we'll be sure to fix the problem,transfer transfer transfer, the problem was we're seeing that the tech guy put in order completed but it's not showing the new o n t box was installed! We'll get a tech guy out ASAP! Day of installation nobody shows. No we're on call 4, (at this point I'm calling to cancel because this is absolutely ridiculous, three weeks have went by and I'm still waiting for the new service at which Verizon would be getting paid a higher rate from me and they are treating the situation as screw the customer we don't need him or his business) " we understand your frustration but if we can fix the problem would you be willing to try again? We can set up a new appointment for you ASAP and get your new service up and running. I will personally make sure the work gets done correctly as I am leaving notations in bold and all caps on your file. " I myself was exhausted by the ordeal but did want higher speeds on my Internet so I said" sure we can try again". This is where the biggest load of bull came in. The tech guys come to my house and state "the order that was put in was a repair job and not an installation so they can't do the work"! Are you **bleep** kidding me! Is this the way you people at Verizon do business! The worst part of it all is the fact that over the phone your reps seem to know what their doing but can't communicate it to the rest of your people to actually get the job done. UNACCEPTABLE! Call 5" once again I'm sorry for the inconvenience and the trouble we've caused I understand that you want to cancel by now and I would too if I was put through this ordeal but can we try one more time to rectify the situation, if we try I can offer bull**bleep** deal after bull**bleep** deal and get your new service installed at your discretion"? The kicker is I accepted the **bleep** deal because I really need a higher speed Internet. Let's see if they add more fuel to the fire or actually fix the issue. Verizon practices in customer service thus far has been absolutely deplorable. Try thinking about the customer for once and not your bottom line! If they do screw up again I will cancel service and go somewhere else for television and Internet service.

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

IC_TRAN_PND의 TRANSACTION DATE가 ORDER의 SCHEDULED SHIP DATE와 불일치시 처리방법

제품: MFG_GMI
작성날짜 : 2005-11-29
IC_TRAN_PND의 TRANSACTION DATE가 ORDER의 SCHEDULED SHIP DATE와 불일치시 처리방법
====================================================================
PURPOSE
IC_TRAN_PND의 Transaction Date이 잘못되어, Order의 Scheduled Ship Date와 match되지 않는 경우의 해결방법을 기술하고자 함.
Problem Description
OMSO order lines에 대한 pending default transaction에서 transaction date가 Order Line의 scheduled ship date와 일치하지 않는다.
이것은 MRP를 통해, 잘못된 날짜의 Plan 정보를 발생시킨다.
Instance: 11.5.8 patchet J
Workaround
Order Header level에서 Request_date를 Order line level의 schedule ship date로 변경시킨다. 이는 IC_TRAN_PND의 trans_date에 반영된다.
Solution Description
This issue has been fixed in the files:
GMIURSVB.pls version 115.133.115100.9
GMIURSVS.pls version 115.35.115100.1
To implement the solution, please execute the following steps:
1. Please download and review the readme and pre-requisites
for Patch 4560700
2. Please apply Patch 4560700 in a test environment.
3. Please confirm the following file versions:
GMIURSVB.pls version 115.133.115100.9
GMIURSVS.pls version 115.35.115100.1
You can use the commands like the following:
strings -a $GMI_TOP/filename |grep '$Header'
4. Please retest the issue.
Reference Documents
Bug 4560700

Despite one more screw-up in my shipping date...iPhone 6+ 128GB Space Gray is actually arriving 9/19 by 3pm

I've had a lot of issues getting a reliable status out of Verizon. See the previous posts here and here. Needless to say, I'm fed up. Finally, after being told that my phone would definitely arrive on 9/19, my card was actually charged on 9/17. That seemed promising. The order status updated to the typical "Processing, check back tomorrow" message. The order actually appeared when I logged into my Verizon account for the first time. So I waited all day and when I woke up on 9/18...the status did actually change. The status changed to "Ship by 10/7". I about lost it.
I got Verizon on the phone, the first time via the Internet Orders phone number. The guy basically told me that they didn't have a tracking number and that their system had a lot of issues and due to the overwhelming demand they had to delay some of the orders. I tried to get more info and see if there was any chance I would get my order 9/19, and was told "No, that's just the way it is". So I tried calling 611, talked to another CSR. They told me pretty much the same thing and that I would be stuck waiting. I was livid. But at that point, I was done. Done calling, done posting, I just resigned myself to the fact I would be waiting weeks to get my order and that I would be switching my carrier at some point due to the total lack of knowledgeable customer service.
I checked the status again on a whim, around 6pm EST. It actually changed again...this time the "Ship by 10/7" date went away, and it changed to "Shipped", with a UPS tracking number. The tracking number was actually a link that pointed to FedEx (seriously, they can't get anything right). I looked up the number on UPS's site and found out it was shipping from Memphis, TN via UPS Next Day Air Saver, and it listed my correct delivery city (I was hesitant to believe it, because I've been given a FedEx number before by a CSR that was bogus and shipping to another state). The package says it will be delivered 9/19 by 3pm, and has moved from Memphis, TN to Louisville, KY.
I'm hopeful I'll actually get my phone tomorrow, and not a gift-wrapped pile of...something...in a Verizon box. I wouldn't put it past Verizon to find a way to screw this up still, but this is the most promising things have looked thus far. To all those checking the order status every day for the next couple weeks...the best advice I have is just don't believe it. At all. I've had dates showing 9/19, 10/14, 10/7. I had CSR's guarantee delivery on a date, and others telling me I'd be waiting weeks and there was nothing they could do. I've had a response via Twitter saying I would definitely receive my order on 9/19 and a DM on this forum telling me the Twitter user was wrong. I had the date change after the card was charged. I've had a fake order number sent to me from an actual Verizon number via a text just to get me off the phone. I've been given a FedEx tracking number for someone else's order to get me off the phone. I've had the absolute worst customer service experience I've ever had in my life. Before this, I thought Verizon was the best carrier out there, and this destroyed all confidence that anyone working there in customer service has a clue about what's going on behind the scenes.
So yes...Verizon..."I understand how exciting this can be." Just not in a way that reflects positively on you.

I've got more conflicting responses to add to the list:
Via Twitter from @vzwsupport:"Great news Matt. Your pre-order is ordered correctly & is scheduled to ship 9/19 via FedEx. No other info is until it ships. ^VC"
Via direct message on these forums from @saraho_vzw:"Thank you very much for getting back to me. I know it's exciting to be waiting for this phone and I'm sure you want to know exactly when to expect it. I must apologize because the email date that you received in that confirmation is incorrect and this was due to some system issues we were having at the time these orders were placed. I am seeing the correct delivery date for your order is 10/7, and I'm so sorry for the confusion and delay. -Sarah"
Upon replying to @saraho_vzw and asking why the response from @vzwsupport conflicted with her response:"If I received both of those dates I'd be confused too! 10/7 is the correct date. I'm fortunate enough to work right alongside ^VC and she was not aware of the issues going on with our system at the time the order was placed. I've made her aware of this so others are not misinformed. -Sarah"
So if the last message is correct, I'm not going to have my phone until 10/7, and Verizon's entire checkout process and confirmation emails completely misrepresented the actual date I will receive my phone. I've asked them to re-mediate the issue but I'm not confident they will meet their original agreed upon delivery dates whatsoever. This is absolutely horrible customer service. Advertising a deliver by date of 9/19 prevented me from going elsewhere to get my order fulfilled. And no...it's not 'exciting to be waiting for this phone'. It's frustrating. We had an agreement when I placed the order and Verizon is failing to meet the agreed upon terms without any explanation other than 'issues' in their system, and claiming they have no control to escalate the order and correct the ship date. I'm done.

Scheduled ship date not taking PO need by date

1. Please consider following case -
a. Sales order is created for org UK for item A for 10000 qty 24-Mar-2011 with order request date as 29-Mar-2011.
a1. There is no on-hand in UK for item A.
a2. The item lead time for item A, as defined in UK org in item attributes’ Lead times tab, is as following -
a21. Pre-processing time - 4 days
a22. Processing time - 20 days
a23. Post-Processing time - 1 day
a3. A standard purchase order for item A is created for 15000 quantity on 25-Mar-2011 with Need by date as 10-Apr-2011.
a4. The ATP rule that is attached to the item, is having Purchase orders checked, under supply sources.
Observation : Before purchase order creation, the scheduled ship date on SO was 28-Apr-2011 (item lead time of 25 days).
Then the PO is created as in point a3 and ASCP plan was run. The sales order line for item A is unscheduled and Rescheduled, the scheduled ship date becomes 25-Apr-2011.
Questions :
1.     Why did the scheduled ship date change to 25-Apr-2011?
2.     What all things it is taking into consideration?
3.     As per our understanding, the scheduled ship date should have been changed to PO Need by date. But this didn’t happen. Is our understanding flawed?

Hi Sandeep,
when we try to Rescheduled out the PO and the request is errored out the with the error:-
Start of log messages from FND_FILE
reschedule fails
old date in planner workbench: 19-MAY-11
new date: 07-JUN-11
header: 417474
line: 605652
po number: 2049031859
shipment no: 1
The need by date/promised date in the source instance is not the same as the need by date/promised date in the destination instance.
In the source instance,
The need by date is 19-MAY-11, and the promised date is 19-MAY-11
End of log messages from FND_FILE
---------------------------------------------------------------------------

"Expected Ship Date: Not available at this time." Please help.

I ordered an iphone 6 plus gold at 12:01 AM PST. My email confirmation says "Deliver By: 09/19/2014". However, when I go to check the status of my order it says: "Expected Ship Date: Not available at this time." Please help. Thanks!
Please PM with details if possible. Thanks in advance!
Subject was edited by: Verizon Moderator

Hello JFull14. Making sure that your order is still on track is very important. By chance, has there been an update to your order status screen? http://vz.to/Ulymw6
If not, I have sent you a DM so we may help look into this.
NicandroN_VZW
Follow us on twitter @VZWSupport

STO shipping data tab not appearing in PO hence cannot make deli.by VL10B

Hi,
I am doing stock transfer order setting in define shipping data for plant in SPRO (stock transfer order setting ).In documentation it is mentioned that we had to set customer number of receiving plant and also sales org/dis/channel for supplying plant.
My queries are
1) This customer number (for receiving plant ) should be created in which company code,sales org,dist channel as of supplying plant or receiving plant.Feel should be in supplying plant.
2) if receiving plant is receiving material from different plants /sales org.then how these entries are maintained as we can maintain only one entry over there.
3) In LE-shipping basic shipping functionassign shipping point data is maintained for SCloading groupplant+pr.ship point .My query is this shipping condition is maintained in which view of customer master /vendor master.
a) In which case this will be used from customer master.
b) in which case from vendor master.
As shipping data tab is not appearing in STO PO I am not able to make delivery by VL10B
Thanks & Regards
Atharva

Hi,
Thanks for prompt and very clear reply.I have one more quey related to it.
In Customer group for intercompany customer field shipping condition is supressed so not able to see shipping condition field in customer master.In this case how shipping data will be fetched as normally based on shipping condition+plant combination shipping point is fetched.
In this case as there is no shipping condition maintained in customer master how shipping point will be derived.
Thanks & Regards
Atharva

Expected ship date question

On 9/28/14, at a Verizon store I ordered an iPhone 6 Plus Gold 64 GB. My pre-order status shows an expected ship date of 10/31/14. Is that expected ship date the date it should arrive at the Verizon store, or, is it the date it will ship to the store? And, when could I expect to get contacted when its ready for me to pick up from the store.

Hi tdur,
I apologize for any delay with getting your order. The expected ship date is based on the availability of the device of which a tracking number should be provided. Use that tracking # you can contact the store to give a heads up to and to arrange a pickup when it is available.
Thank you!
EdW_VZW Follow us on twitter @VZWSupport

Time Streams and Shipping Dates

Hello,
Does anyone have any documentations regarding time streams? I am checking on how time streams and determination of shipping dates such as loading date, pricing date, GI date, etc. are related.
I noticed that when we run ZZTTSTR program from SAP which clears time stream handles, before we create order documents, somehow some order documents determine wrong shipping dates.
We setup a background job to run ZZTTSTR daily every night and during the day we upload order files which converts to about 500-1000 order IDOCs and posted to be order documents.
Now, i removed the backround job of ZZTTSTR and the issue never happened again. I'm looking for more info about time streams so I can determine how this caused my issue.
I hope someone can help.

You will get it within the window you were originally promised by Apple. If you get it early, bonus.
There is nothing else anyone here can say about it.
Speculation and rumor are prohibited by the Apple Support Communities Terms of Use.

Do Verizon customers have any legal recourse in response to the false advertising of iPhone ship dates, as well as de-prioritizing existing customers in the fulfillment order?

9/19 guaranteed ship date, seems like a clear cut case of "bait and switch" on top of the customer service failure.
State and federal laws are in place to protect consumers from false or misleading advertising. These laws make deceptive claims illegal. No business may make false, misleading, or deceptive claims about a product regarding its:
Price
Quality
Purpose
Consumers who are victims of false or misleading advertising should contact an experienced lawyer to find out about his or her rights and actions that can be taken.
False advertising is any published claim that is deceptive or untruthful. Misleading advertising is any published claim that gives a consumer an incorrect understanding of the product they are interested in purchasing or using. The false and misleading advertising by companies of any product may result in the consumer suffering a financial loss, or another form of damage to the consumer.
The financial losses or damages acquired by a consumer due to the false or misleading advertising may not be significant. However, this is not a cost that any consumer should have to endure. Consumers who have suffered from financial losses or other damages may participate in a class action lawsuit to recover compensation for any losses incurred.
The Types of False and Misleading Advertising Tactics
There are several types of false and misleading advertising tactics used by companies to lure in unsuspecting consumers. Some of these tactics include:
Bait & Switch Advertising
High-Pressure Sales Tactics
Deceptive Form Contracts
Artificially Inflating Prices
Failure to Disclose
Bait & switch advertising is the advertising of a product that the business does not provide or does not intend to sell. Businesses usually lure consumers into stores by promising to sell or provide an item or service at a certain cost. Once the consumer is in the store, the business tries to sell the consumer a more costly item or service.
High-pressure sales tactics are used to get consumers to purchase a service or product that he or she does not want or does not intend to purchase.
Deceptive form contracts have ambiguous promises or fine print in their contracts that are usually overlooked or misunderstood.
Artificially inflating prices is used by businesses to give the illusion that a great deal on a product or service is available.
Failure to disclose is a term used for when a business does not inform consumers when an item or service is currently unavailable, or when an offer has expired.
Consumers may be awarded a variety of remedies against any business that engages in false or misleading advertising. These remedies may include:
Monetary damages
Injunctions ordering the businesses to stop running the advertisements
Injunctions ordering the businesses to stop engaging in deceptive practices
Injunctions ordering the businesses to include disclosure statements in their advertising

Good luck in proving that they purposely deceived you, me, and anyone else still waiting. I'm would guess that they were told by Apple to expect a certain amount devices, and when that amount fell short...well guess what happens...backorders and furious consumers. Was I upset that I had trouble pre-ordering...yes. Was I a bit bothered when my ship date moved...you betcha! Will my world come to an end if I don't have my new iPhone today...nope, not at all. I'm not saying you shouldn't be bothered but it's not like it's a limited edition device and they're only producing so many. Everyone who wants one will eventually have the opportunity to get it...some of us will just have to wait a little longer. I'm in no way telling you not to be upset, after all, you're entitled to your own opinion and feelings...I just know that my energy could be better used on something more productive than being angry at Verizon. After all, I know they're not sitting on a boat load of phones just pointing at laughing at the fact that I have to wait. When they have it, they'll ship it. I'll get mine and I'm sure if you hang in there, you'll get yours too. Have a great evening and smile...life's much to short to spend any moment being upset over something as simple as a delayed phone.

Is there any method to stop rescheduling of the PO Need By date from ATP if there is any holiday specified in shipping calender. The requirement is to update the schedule ship date on Sales Order but the lead time of Purchase Order should not increase

We are currently not able to manage schedule ship date proposed by ATP when our warehouse is closed. For example , we would like that ATP doesn't propose any schedule ship date for the first of May , which is a non working day in France. The constraint is that we don't want our purchase need by date to be impacted by the process.
I tried to closed one day in FR1 calendar and, after testing with order management, it appears that ATP didn't propose the closed day, so that's fine, but, our purchase order lead time was increased of 1 day and this is not what we expected.
Can you help us to find the right process.
Thanks

Hi Sandeep,
when we try to Rescheduled out the PO and the request is errored out the with the error:-
Start of log messages from FND_FILE
reschedule fails
old date in planner workbench: 19-MAY-11
new date: 07-JUN-11
header: 417474
line: 605652
po number: 2049031859
shipment no: 1
The need by date/promised date in the source instance is not the same as the need by date/promised date in the destination instance.
In the source instance,
The need by date is 19-MAY-11, and the promised date is 19-MAY-11
End of log messages from FND_FILE
---------------------------------------------------------------------------

Ordered on 10/2, ship date 10/26... Still NOTHING

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