Ordered new Internet service a month ago and still nothing!

Question

At the end of August I placed an order to upgrade the speeds to my Internet (sounds good so far doesn't it verizon). Well it's now September 28 and I still haven't received anything from these people. I've called about 5 times in the past month, the first call I was told I don't need anything done because it's just an upgrade to speeds and should take hold within the day. The second call I was told I need a new o n t box (a211 instead of the box iI have now) and they would have to send a technician out to do so. The tech guy walks in my door looks at my router and says everything is fine and walks out the door. I check my service the next day and low and behold no upgrade. Call 3 "sorry about the inconvenience we'll be sure to fix the problem,transfer transfer transfer, the problem was we're seeing that the tech guy put in order completed but it's not showing the new o n t box was installed! We'll get a tech guy out ASAP! Day of installation nobody shows. No we're on call 4, (at this point I'm calling to cancel because this is absolutely ridiculous, three weeks have went by and I'm still waiting for the new service at which Verizon would be getting paid a higher rate from me and they are treating the situation as screw the customer we don't need him or his business) " we understand your frustration but if we can fix the problem would you be willing to try again? We can set up a new appointment for you ASAP and get your new service up and running. I will personally make sure the work gets done correctly as I am leaving notations in bold and all caps on your file. " I myself was exhausted by the ordeal but did want higher speeds on my Internet so I said" sure we can try again". This is where the biggest load of bull came in. The tech guys come to my house and state "the order that was put in was a repair job and not an installation so they can't do the work"! Are you **bleep** kidding me! Is this the way you people at Verizon do business! The worst part of it all is the fact that over the phone your reps seem to know what their doing but can't communicate it to the rest of your people to actually get the job done. UNACCEPTABLE! Call 5" once again I'm sorry for the inconvenience and the trouble we've caused I understand that you want to cancel by now and I would too if I was put through this ordeal but can we try one more time to rectify the situation, if we try I can offer bull**bleep** deal after bull**bleep** deal and get your new service installed at your discretion"? The kicker is I accepted the **bleep** deal because I really need a higher speed Internet. Let's see if they add more fuel to the fire or actually fix the issue. Verizon practices in customer service thus far has been absolutely deplorable. Try thinking about the customer for once and not your bottom line! If they do screw up again I will cancel service and go somewhere else for television and Internet service.

Answer 1

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required.  If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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