Ordered wrong replacement remote and need to return it

Using the In-Home Agent, I ordered the incorrect/wrong remote. When I got the remote and try to program it, it now does not work correctly or may be defective. I used the code for my TV and it seemed to work okay at first; however later all it would do is go to 333 when typing the channel and then to the FIOS (help) channel, then back to 333 and kept repeating this over and over again. I finally took the battery out. I let the remote "rest" for about an hour, put the battery back in, try to change the channel and it did the same thing...333, then FIOS channel.
I inquired how to return it with a Verizon/FIOS representative and was told how to return the remote, which I had check out prior to contacting them. No where that I could find gave you information on how to return the remote...only the set top boxes. I was afraid to try any more for fear I would mess up my account with the "accidental" return of equipment I don't need to return.
It would be helpful if Verizon/Fios would have a simpler way to return the remote and not have me running in circles on the website or not get this information from a representative who takes me to the same place...and I still have no answers.
Can I please get the address or find out if I can go to the Verizon Fios store to exchange the remote for the correct one and NOT go around in circles.
Solved!
Go to Solution.

FiOS only sends out one remote control these days. It's the TWO button one showed here and you can generally get it for free from any customer service rep. they send these out like they are going out of style.
the OTHER remote is a different story.
if you want their older 4 model remote then you have to buy it, fortunately it's only 6 bux, but they don't send out the 4 button universal anymore using the in home agent or by calling into customer service. customer service and the in home agent will only send out the two button remote shown above.

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