Organization Data for Service Orders and Service Confirmation

Hi,
Whenever I create any Service Order or Service Confirmation, the Organization Data is automatically populated.
My doubts are :
1. Is is mandatory to provide Organization Data for Service Order/Confirmation Creation ?
2. What/ Where are the customization for the Organization Management for the above scenario ?
Thanks and Regards,
Samantak.

Dear Samantak,
org determination should only be made, if you have customized it.
So please check which org. data profil has been assigned to the involved transaction types (in SPRO Define transaction types).
And what the profil does (the rule behind) can be found also in SPRO
- Master Data
- Organizational Management
    - Organizational Data Determination
      - Change Rules and Profiles
         -Maintain Organizational Data Profile
Please check the documentation there!
Regards, Gerhard

Similar Messages

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

Datasource for Maintanance Order and Service Activity

Dear Experts,
I have a requirement to create report to show cost of services used in Maintanance order.
For the same I want a datasource which gives Maintanance Order and Services against each Maintanance Order.
Can anyone tell me which standard datasource I can use for the same?
Regards,
Nirav Shah
Edited by: Nirav Shah on Apr 6, 2009 8:55 AM
Edited by: Nirav Shah on Apr 6, 2009 10:45 AM

Hi,
depends on the settings in Source System.
Usually you can gen structural information out of the LIS extractors 2LIS_18*.
In most cases the costs ar processed in CO-Overhead-Management.
Check Extractor 0CO_OM_OPA_6 with CO-Number (0COORDER) = Number of Service-Document.
If you get all required data by this depends on the settings in Source System.
Probably you've got other CO-Applications (Like ABC or WBS). Then check in these Applcations for other extractors.
hth
Cheers
Sven

Creation of service order and service notification

Hi guys,
Please any one help me how to create service order through service notification, and explain me the process.This is very urgent for me kindly help the same.
Reg
Eswar
[email protected]

hi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Service Orders and Service Entry Sheets

Hi
A quick check.
May i know how to confirm the Service Order is Closed.
Also, how to migrate Service Entry Sheets.
Appreciate your response...
Kind Regards,
btanuji

Hi,
You can assign the service master records administered in your company to different groups, according to their usage. Such a group is described by the service category.
To characterize the service categories in more detail, the latter are assigned an organization status. The organization status indicates the areas in which service master records are used.
For example, units of your company may use services provided internally by other units of the company, or procure services externally (from other companies). Your company may also provide services for others.
AS01: If you select this the service master data is at basic data level. That means basic data about the service will be depicted here.
AS02: Service master stored at basic and CO level. To maintain the information at CO level this organizational status is required.
AS03: Service master stored at basic plus purchasing level. For procurement purpose(MM), THIS LEVEL is useful.
Create a po with service activity number in me21n with account assignment category K & and item category D.
For the SES, the creation date would still be same. Only field ESSR-BUDAT (posting date) would get changed.
That shouldn't be a problem, since you would know anyway when the SES was created from ESSR-ERDAT, the SES creation date.
Also the last change date would also be correctly updated.
You have another field Doc Date ESSR-BLDAT which records the date the SES was posted
Thank's
Raj

Service order and service notification

Hello folks ,
could someone let me know please if ther's an BAPI or other way to create service order with a reference to service notification so that when calling the BAPI or function mudole to create the service order its get the entire data from the reference of the service notification .
example of this situation is when executing IW52 transaction nd from the main screen of change service notification a button of service order takes the data from the service notification to the service order .
Regards,
Hertzel.

Hi,
Please make use of this 2 FM. (You have to use both the FM ).
"QM06_FM_TASK_RMA_ORDER_CREATE" and
"QM06_RMA_ORDER_CREATE".
Hope this will help you.
Regards,
Smart Varghese

Difference and processes between Service Order and Service Notification

Can somebody please explain the difference if both are needed, only one is needed, and what each is for?
Thnks!

Hi Dave,
A service order contains operations that describe the individual work steps.
A task to perform within a company.
The order specifies:
Which task to perform
When the task must be performed
What is needed to perform the task
How the order costs are to be settled
The following notification types exist in the standard system:
Maintenance notifications, including malfunction and activity reports and maintenance requests
Service notifications, including problem notifications, service requests, and activity reports
Quality notifications, including complaints against the vendor, customer complaints, and internal problems
I hope this is helpful.
Regards
Olivia

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Set Service order and Notification to 'Technical Complete.

Need to set service order and notificatin to teco. Use below logic and it works fine for Service Orders but
it doesn't set the Notification to NOCO.
Can anybody please help?
Thank you very much
Juergen
lit_methods-refnumber         ='000001'.
lit_methods-objecttype        = 'HEADER'.
lit_methods-method            = 'TECHNICALCOMPLETE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_methods-refnumber         = '000001'.
lit_methods-objecttype        = ' '.
lit_methods-method            = 'SAVE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_header-orderid        = g_Order.
lit_header-NOTIF_NO       = viqmel-qmnum.
lit_header-TECO_REF_DATE = sy-datum.
lit_header-TECO_REF_TIME = sy-uzeit.
APPEND lit_header.
   lit_header_up-orderid     = 'X'.
   lit_header_up-NOTIF_NO    = 'X'.
lit_header_up-FINISH_DATE = 'X'.
lit_header_up-BASIC_FIN   = 'X'.
APPEND lit_header_up.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
      TABLES
         it_methods         = lit_methods
         IT_HEADER          = lit_header
         IT_HEADER_UP       = lit_header_up
         return             = G_return.

Hi,
There is no diffrerence between service order and service order notification.
Its better if we can say - IW51 is for Service Order Notification
Generally when request is initiated by the customer or distributor to the retailer then the retailer will create a service order with the detail further process.
Regarding IW31 no proper idea. I have worked in SO notification only.
Regards.
Abinash.

Delta update for Cube : 0CRM_PRI - Service Orders and Confirmations: Item

Dear experts,
For Cube : 0CRM_PRI - Service Orders and Confirmations: Item
Source data is from Two ODS
1. Confirmations (Item Data) : 0CRM_CNFI and
2. Service Orders: Item Data : 0CRM_PROI
I have done Init upload to this cube from both this ODS.
I am not getting delta option to this.
When I am trying update Delta after init from ODS message is No new deltas in DataStore object 0CRM_PROI for update. No delta option available . It is showing Initial and Full Update option only.
How i can initiate delta option for this Cube ? Please update us.
Thanks in advance.
Regards,

Hi,
you can use DTP's to laod data from ODS to cube .. it will take deltas ..
With a data transfer process, you can transfer data either in full extraction mode or in delta mode. In full mode, the entire dataset of the source is transferred to the target; in delta mode, only the data that was posted to the source since the last data transfer is transferred. The data transfer process controls delta handling and therefore allows you to fill several targets with different deltas from one source. With a data transfer process, you do not need to explicitly initialize the delta method as you do when copying data with an InfoPackage.
or you can create a sepeate Ip for delta apart form full and init .. that will laod delat data in cube ..
Regards,
shikha

Table for satatus, CS, service order and notification

There is a field of status at the CS notifications. The tcode for customizing this field is OIBS but in which table can I find the related data? I'm also looking for the other tables of CS, service order and notification.
Edited by: Yasar Demircan on Jan 27, 2010 10:06 PM

Hi,
You can refer the table JEST, TJ30, TJ30T for object status and user status

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Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

How to create a service order and check the internal order in R/3

Required Solution:
1. How to copy existing service order and create new one and check the internal order in R/3, whether the certain service order is correctly created in r/3, can you polease explain the steps plz.
2. If i am creating service order by service template finally the service order is getting created but it is not showing me in the table iaom_crm_aufk, how to check this.
can any one help me in this issues as soon as possible.

Hello Zita,
Try to restart your portal after creating <b>ServiceUser</b> in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
        try {
            serviceContext = AccessController.doPrivileged(new PrivilegedExceptionAction() {
                public Object run() throws WcmException {
                    return ResourceFactory.getInstance().getServiceContext(CONTRACT_SERVICE_USER);
        } catch (PrivilegedActionException e) {
            logger.severe(e, "ResourceContext for the technical " + serviceUser +
                 " user could not be retrieved.");
IResourceContext resCtx = (IResourceContext) serviceContext;
So I modify all KM resources with this resCtx.
Hope this helps ...
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Organization Data for Service Orders and Service Confirmation

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