OS X 10.8: Actions like "about this mac", "force quit", "shut down" don't work at all (no response).

I just updated to OS X 10.8 and everything works good except those actions like "about this mac", "force quit", "shut down" not working (from apple logo left upper corner). There is no response at all after clicking on those actions. Anyone has the same issue?

You are not alone! I have been trying to find a work around since I updated to 10.8.
the only way to reboot my system is by cold booting.
cmd-alt-esc doesn't work
restart/shutdown/switch user doesn't respond
I'm going to try and reinstall 10.8. If that doesn't work, I'm going back to Lion until this is resolved

Similar Messages

  • I don't know what it means "other" in "about this mac -- storage". Someone knows???

    Like i said, when i'm at "about this mac --> more information --> storage" i don't know what it means "others". I want to know this cause i used 27 gb of "others". Thanks,
    Francisco from Argentina

    fran.catena wrote:
    Like i said, when i'm at "about this mac --> more information --> storage" i don't know what it means "others". I want to know this cause i used 27 gb of "others". Thanks,
    Francisco from Argentina
    Hi, have a look at this Discussion...
    https://discussions.apple.com/message/16073912

  • Storage values under about this mac displaying incorrectly, but amount of space used IS correct. Any ideas?

    I noticed recently that the "storage" under "about this mac" is displaying incorrectly. It doesn't show the correct values for my photos, videos, and audio files. It classifies this data under "other". I have been searching all over the internet, I went to the Apple genius bar yesterday and they recommended I re-install OSX. I did and it still shows up incorrectly. They were baffled, said they never really came across this issue. I have tried re-indexing spotlight, that didn't seem to help.
    The amount of storage used IS correct. It just doesn't show up under the correct categories in storage, under about this mac. Also, the computer seems to work fine. No real issues. It's a mid 2012 MBP. 500gb hard drive. Most recent OSX is installed.
    I DO NOT think it is local snapshots, cause my backups category is small and the amount of space used and free is correct. I have downloaded omnidisk sweeper to confirm this.
    I have seen a few posts on here and around the web referring to this, but no real answers. I have also reviewed Pondini's info on this to no avail.
    Does anyone have any ideas?!?!

    Also,
    I had installed a version of parallels with windows 7, but deleted it. Would parallels be causing my computer to index incorrectly? I I used appcleaner to delete all the parallels files so I do not have it anymore.

  • Wrong photos/videos reading in About This Mac - Storage Tab

    I have updated to Photos from iPhotos but now when i hit about this mac and storage reading ... i get it all messed up it shows 1GB of photos where i have at least 20GB .. is there any way to fix this ? before i used to re-index the database but i don't know how to do this in the new app

    IF you set up Photos to keep only an "optimized" library on your local drive, the size will be substantially smaller than if you chose to keep "original."
    How large is the library when you navigate to your User > Pictures folder and check the size there?

  • Storage usage, for Snow Leopard, like Lions about this mac option?

    When you hit about this mac on Lion you have an option to look at a storage break down. i.e it shows you what files are using the storage. Is there a way to do this on snow leopard? Either an app or widget for the dashboard?

    I plugged the external drive with Snow Leopard (it's set to always boot in 64 bit kernel), and booted up iMac with it. It started fine, but it decided to use 32 bit kernel anyway. This is iMac version 7.1 with 64 bit EFI and 4 GB of RAM. It should technically be possible to boot 64 bit kernel, but doesn't work. I won't even try my Aluminum Macbook .

  • Deleted stuff became a backup in 'About This Mac'

    Hi all,
    I deleted about 60GB worth of stuff off my laptop to free up some space. After deleting it I went back and had a look under 'about this mac', there wasn't any backups showing there before - as there shouldn't be - but now I have 109GB showing as a backup. Is this anything to do with deleting things? I have emptied trash so there's nothing there - I actually use 'Clean My Mac 2' as it's quicker.
    So basically, can anyone suggest how to find these so called backups and free up some space? As I have less than when I started clearing things of my laptop.
    My mac seems to be getting slower recently so I'm wondering whether to start again but I really didn't want to have to reformat it.
    Any advice would be appreciated

    Do not use any so-called "cleaning" programs to do anything in particular. Like many ill-conceived "cleaning" utilities, CleanMyMac is capable of corrupting a Mac to the point that erasing it completely is the only practicable means of recovery.
    Cache files exist to increase performance and should not be deleted without justification.
    I really didn't want to have to reformat it.
    If you used CleanMyMac or similarly ill-conceived utility to alter your Mac's file system, that action may be required. Write back if you would like detailed recovery instructions.
    ... how do I get rid of crap on my macbook pro?
    First, make no assumption that lack of available disk space is the cause of poor performance. Your Mac will work perfectly fine until the available space becomes almost literally zero. When the boot volume approaches capacity, OS X will inform the user with a descriptive dialog. If it appears, it should not be ignored.
    To reclaim disk space read OS X Yosemite: Increase disk space.
    If your Mac is still performing poorly, don't prematurely conclude the underlying cause. Describe what's happening and when. You may be able to use Console to correlate the slowdowns to actions caused by poorly implemented or incompatible software as well as certain hardware failures. To do that follow these instructions:
    Launch the Console app - it is in your Utilities folder. You can find it by selecting Utilities from the Finder's Go menu.
    If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu. Select Show Toolbar if it is not already shown.
    Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's problem.
    To do that click the Clear Display button in the Toolbar. All previously displayed log entries will be disappear.
    Next: Perform whatever actions cause the Mac to exhibit the slow behavior. If the problem is caused by errors logged by the system, the Console window will show them being recorded in system.log.
    One or more of them, along with their time stamps, may reveal the reason for the problem you describe.
    Copy and paste those log entries in a reply. If hundreds of the same repetitive messages appear, please edit them before posting. There should be no need for more than a few log entries.
    Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

  • When I go to About This Mac and click on Storage it shows 421.93GB as Other. This only leaves 46.85GB of 499.25GB free. How do I find out what this "Other" is so I can remove the stuff I don't need?

    When I go to About This Mac and click on Storage it shows 421.93GB as Other. This only leaves 46.85GB of 499.25GB free. How do I find out what this "Other" is so I can remove the stuff I don't need?

    What kind of use do you make of your MBP?  A lot of photo or video?  If so, you may be storing a lot of large files.  Look at Finder and see what the file system looks like.  Do you have large libraries of data files associated with applications?
    You may want to think about an external hard drive to use for backups and data storage, you can point applications to the external drive as the default storage location.
    A good source of external drives at a reasonable price is the Mac specialist, OWC, http://www.macsales.com
    I bought their Mercury Elite Pro 2 TB dirve last September and set it up to use part for Time Machine backup and part for other work space.  Setup with Disk utility into two partitions is very quick and easy.  Just remember to format as Extended Journaled with GUID partition table.  Setting the partition sizes is by using a braphical image on screen in DU so it is like falling off a log, so easy.

  • Serial number? I have a MacBook Air (mid 2011). When I go into about this Mac, all it says for serial number is systemserial

    Serial number? I have a MacBook Air (mid 2011). When I go into about this Mac or any of the other ways to look up the serial #,all it says for serial number is systemserial#. Is there a way to fix this?

    About This Mac will show something like this:
    Click on More Info... leads to some thing like this:
    Serial Number is the second line from the bottom.

  • About This Mac Storage shows wrong size

    Hello, the story so far
    Actions:
    - MBA early 2014 (128GB) maverick updated to yosemite in November 2014
    - fresh install of Yosemite via wifi in January 2015 - followed instructions as suggested here http://support.apple.com/kb/PH14243
    Consequences after fresh installation:
    - About This Mac > Storage shows total hard disk size 120GB, About This Mac > Storage shows 110GB
    - About This Mac > Storage shows approx 9GB of apps. The actual applications folder size is far, far, far less than 9GB as showed in Terminal.
    - About This Mac > Storage shows approx 1GB of data for videos, audio and photos. There are no photos, video, documents stored on MBA.
    For the records, no device data was sync after fresh installation and the trash is being emptied securely.
    I am new to MAC so I would be grateful if you could help me understanding why About This Mac > Storage is showing more data stored than Terminal and Finder and what I should do to rectify the discrepancy.
    Many thanks of your understanding and support.
    Cheers, puzzled_me

    Kappy, may thanks. No difference, Get Info for the folders returns same data size as About This Mac > Storage
    On a different note I have noticed that there are two Library folders under harddrive. See screenshot attached.
    System/Library (6.8GB) folder contains subfolders that are also contained under Library (2.7GB) folder.
    Could that be the problem?? Is that normal to have two Library folders??
    Thank you for your help.

  • I want to check my storage but my "About This Mac" will not launch. Any other ways to view my storage? (Not iCloud)

    Like I wrote above I just want to see how much storage I have left, any other methods on how to view it?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Click the Clear Display icon in the toolbar. Then try to open About This Mac. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

  • Emac processing SLOW...wheel spins even when trying to open "about this mac"

    this is a new to me mac. I have only had it about 5 days.
    running 10.5.8.  1.42g 512 160g w/superdrive
    It runs slow most of the time. when I am connected to the internet it seems ok, but when running or trying to open things like itunes, system preferences, system profiler and other applications it keeps that annoying spinning wheel going for minutes.  I have even had to just shut it off and start it back up again by pressing the button.  also, when I put in a cd or dvd it takes forever to read it. and the drawer doesn't want to open readily.
    my other mac running 10.4.11 on 800mhz 512 80g doesn't have this trouble at all. I was thinking I was upgrading. 
    I tried to do repair permissions and that was taking forever, so I stopped it.
    I know I will get some smirks by this, but I do not have the start up disks. I purchased this used without the disks.
    I did look up some other posts about this, but wondered if there were some more suggestions without downloading anything.
    any help would be appreciated.
    thanks! Kelli

    Hi Kelli,
    10.5 needs twice as much Memory as 110.4 does, as wel it's far more demanding of the Video card & Hard Drive.
    These are "Minimums" which never suffice for much...
    Tiger Requirements...
    To use Mac OS X 10.4 Tiger, your Macintosh needs:
        * A PowerPC G3, G4, or G5 processor
        * Built-in FireWire
        * At least 256 MB of RAM (I recommend 1GB minimum)
        * DVD drive (DVD-ROM), Combo (CD-RW/DVD-ROM) or SuperDrive (DVD-R) for installation
        * At least 3 GB of free disk space; 4 GB if you install the XCode 2 Developer Tools  (I recommend 20GB minimum)
    http://support.apple.com/kb/HT1514
    Leopard requirements/10.5.x...
        *  Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
    minimum system requirements
        * 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
        * DVD drive for installation
        * 9GB of available disk space (I say 30GB at least)
    So we know more about it...
    At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...
    Hardware Overview:
    Model Name: eMac
    Model Identifier: PowerMac6,4
    Processor Name: PowerPC G4 (1.2)
    Processor Speed: 1.42 GHz
    Number Of CPUs: 1
    L2 Cache (per CPU): 512 KB
    Memory: 2 GB
    Bus Speed: 167 MHz
    Boot ROM Version: 4.9.2f1

  • I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from under about this mac and it is the same as the one one the bottom of the MAC any ideas ?

    I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?

    Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
    Do you have an original shipping carton the unit arrived in?
    If the product was a retail 'open carton' purchase and no
    back-track is possible, contact the reseller.
    And if the computer had seen a major service with logic
    board replaced, etc, it may have other issues with serial
    number vs one they may have assigned it. Usually a
    new logic board may have the SN flashed or if a unit
    was determined to be a reman, a new # assigned. But
    that would appear in System Profiler, if officially reman.
    If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
    https://getsupport.apple.com/GetproductgroupList.action
    A blue text with triangle See all products and services opens an Apple ID
    sign-in window, then the page changes to show your items & info about them.
    If you run the serial number through online Lookup, what appears?
    http://www.powerbookmedic.com/identify-mac-serial.php
    Not sure if this helps, 'your product' should appear - if registered.
    Good luck & happy computing!

  • When I open about this mac - more info and I switch through the tabs (display,memory,storage,support,service) it lags (fps drops, animation looks choppy not smooth). Why does this happen? (over 300 gb free,same programs installed,free desk-downloads)

    When I open about this mac -> more info and I switch through the tabs (display,memory,storage,support,service) it lags (fps drops, animation looks choppy not smooth) even though all the mac (programs , interface ) works smooth . Why does this happen? (over 300 gb free,same programs installed,free desktop-downloads -no garbage there- everything neat and tidy.) Need some help. Only there it the animations goes like 2 fps and is not smooth. I do not understand why because the programs are the same so its the usage. Nothing is changed, yet i experience this little issue for a couple of days.

    OK, I'm confused. When I do About this Mac > More Info in OS10.9, I don't see any animation other than the window resizing. Is that the animation you are describing?
    Which if any of the following apply to your computer:
    1) Are you running any anti-virus/internet security applications?
    2) Are you running any "cleaning/tune-up/optimizations" applications?
    3) Any peer-to-peer or torrent downloading software?
    4) Any third-party disk backup software that came bundled with an external hard drive?
    5) Any online backup scheme other than iCloud (Carbonite; GoogleDrive; MS One Drive)?
    6) Did your financial institution ask you to install Trusteer EndPoint Protection (also known as Trusteer Rapport)?

  • My battery is not charging but from About This Mac the battery seems good condition. HOW?

    My battery is not charging but from About This Mac the battery seems good condition. I had tried resetting smc but not working too. What can I do?
    Please help.
    Battery Information:
      Model Information:
      Serial Number:          W0017PM0LBX0A
      Manufacturer:          SMP
      Device name:          bq20z451
      Pack Lot Code:          0000
      PCB Lot Code:          0000
      Firmware Version:          0201
      Hardware Revision:          000a
      Cell Revision:          0157
      Charge Information:
      Charge remaining (mAh):          53
      Fully charged:          No
      Charging:          No
      Full charge capacity (mAh):          5845
      Health Information:
      Cycle count:          257
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          0
      Voltage (mV):          10961
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          10
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          10
      Wake On AC Change:          No
      Wake On Clamshell Open:          Yes
      Wake On LAN:          Yes
      Current Power Source:          Yes
      Display Sleep Uses Dim:          Yes
      GPUSwitch:          2
      Battery Power:
      System Sleep Timer (Minutes):          10
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          2
      Wake On AC Change:          No
      Wake On Clamshell Open:          Yes
      Display Sleep Uses Dim:          Yes
      GPUSwitch:          2
      Reduce Brightness:          Yes
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          Yes
      ID:          0x0100
      Wattage (W):          85
      Revision:          0x0000
      Family:          0x00ba
      Serial Number:          0x00c0a8ba
      Charging:          No

    Hi all,
    I tried a different charger myself (the power source is reliable). But it does not work too. I think I need to bring it down to apple shop.
    But is quite disappointing with the new apple product I have. Cos not only my battery is not charging, my built in speaker, the sound is like broken too. So I can hear some noisy sound when I play music.
    I have a power book G4, and the power book, everything is still in good condition. Imagine how many yrs I have with the power book G4. This power book I never bring to do any services before. I sometimes really suspect is it Apple drop quality
    (cos the office new bought mac from my boss, the USB port is not working too..)
    But thanks all for the reply I think I need to bring it down to apple shop. Thanks!

  • Display Size Incorrect In About This Mac

    Hi
    I just noticed that in the About This Mac > More Info > Displays the size of my iMac display is incorrectly shown. The resolution setting is correct as is the video card model but the size is shown as 16.5 inches instead of the 24 inches it should be as a 2008 24 inch iMac.
    Anybody have any thoughts on what this means and how to correct it?
    Cheers
    Jeff

    Hi BDAqua
    I may put this off a bit as the issue was present when booted in Safe Boot.
    Seems that the issue is present for others. This thread is from someone who has an iMac with the same graphics card as mine:
    https://discussions.apple.com/thread/4398260?start=0&tstart=0
    and discussed here:
    https://openradar.appspot.com/12016584
    Interestingly, the jump from 10.7.4 to 10.7.4 feels about right for me in terms of the issue showing up.
    Looks like there's no solution yet.
    Cheers
    Jeff

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