OSX 10.10 and HP Officejet Pro 8500A not working

I updated my operating system to Yosemite OSX 10.10 and now my printer will not print or scan. When the click on the HP Utility it can not find the printer. I looked in Finder but folder for HP is gone. I went on HP's website but there are not drivers for version 10.10. I tried to download a driver for previous version of OS X but it says not compatible.
How do I get my printer back up on-line?
Thanks for your help.

The HP Printer Drivers v3.0 for OS X should help, or Software Update.
It's shown as supported here: OS X: Printer and scanner software available for download

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This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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HP Officejet pro 8500a not printing black

HP Officejet pro 8500a not printing black, we put new cartridges in two times, we replaced the printer head. If I change the document to a blue color, it will print that.

Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Hewlett Packard Technical Support
Regards,
Happytohelp01
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I work on behalf of HP

I got a vius and after removing Pro would not work, trying to reload and getting Error 1334, can someone advise me how to fix.

I got a vius and after removing Pro would not work, trying to reload and getting Error 1334, can someone advise me how to fix.

I downloaded, ran and restarted, tried to install Pro got same error
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<phone # removed - kglad>

CM755A HP Officejet Pro 8500A Not Connecting

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Hi izzie1,
I understand you're having an issue with your Officejet 8500A connecting wirelessly. I will definitely do my best to help you to get it to connect again.
First, I'd like you to print a Network Configuration Page, which you can see how to do by clicking here. Once that page is printed you want to look at the URL(s) for Embedded Web Server. If it is 0.0.0.0 the printer is no longer connected and you will need to reconnect it. To reconnect it please click here and look for Wireless network connection, and follow down to where it shows you how to reconnect the printer using either the Wireless Setup Wizard on the front panel of the printer.
If when you print the Network Configuration Page and you see an IP address, instead of all 0's (examples would be 192.168.1.2 or maybe 10.0.1.1) then you will want to go to your computer, download and run the HP Print and Scan Doctor by clicking here and follow the instructions it presents you with.
I hope these steps are helpful, and I hope you have a great day!
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**MissTeriLynn**
I work on behalf of HP

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Can we please get a driver for the HP Officejet Pro 8100 that is compatible with the Mac OSX 10.9? I bought the printer so that my roommate and I could share it to print wirelessly, but I am unable to do that without a compatible driver. Please develop one as soon as possible!
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Hi,
The Drivers are available via Apple Software Update,
In order to configure it wirelessly you may use the HP Easy Wireless Install app.
You may find a step by step guide in the following document:
h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4337543&spf_p.tpst...
The app iself can be downloaded from the Mac App Store:
https://itunes.apple.com/us/app/hp-easy-wireless-setup/id876495880?mt=12
If you experience any issues while trying to locate the pritner during the wireless configuration. restoring the network defaults for the printer can be done by pressing and holding both the Cancel ( ), the Wireless ( ), and the Power ( ) buttons for three seconds.
Regards,
Shlomi
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Priior to installing Windows 8.1, my printer worked fine. I installed Windows 8.1 and came across the message - Printer Error - Before you can perform printer-relate tasks... I removed and reinstalled the printer and it worked. I printed several documents yesterday. This morning, went to print and the same error message appeared, printing error. I checked under devices and printers and the HP printer was grayed out. When I clicked on the printer under device and printers, it says printer not connected.
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This question was solved.
View Solution.

Hi Dennis1825,
I understand you've been having some issues with your Officejet 8600 printing since upgrading to Windows 8.1. I'm sorry to hear this has been happening but I will certainly try to help.
To get a little extra help with this issue, I'd like you to download and run the HP Print and Scan Doctor (running for both Fix Printing and Fix Scanning to make sure it doesn't detect any issues) and hopefully it should be able to fix this for us.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Scanning Documents From File Center from HP Officejet Pro 6830 Not Working with Twain Driver

I just purchased a HP Officejet Pro 6830 All-In-One printer and planned to use it to scan from Filecenter (Lucion Technologies) using TWAIN driver. The Twain driver for the HP shows up in Filecenter, but the scan produces a blank document. My previous All-In-One printer from Dell (Lexmark) scanned to this software with no issues. Are there any solutions to this issue? Filecenter has different scan modes A and B and Transfer type (Native, Memory and File) and I tried all 6 options and none worked.

Hi @cyclebob ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
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Hello Betty7,
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I hope you enjoy your experience!
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hello Betty7,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with getting the printer reinstalled.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it fails as well as any error codes it may generate.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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I don't know what the **** was wrong with it, but I did a clean install of Tiger, and put back my backup DMG and it is now working. I just hope it doesn't break!

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This question was solved.
View Solution.

Thanks a million! This worked for me.

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Hey PruttHall,
Googles number is (650) 253-0000. You can also enter a question at this link.
http://www.justanswer.com/sip/google?r=ppc|ga|6|Computer+-+Top+Brands|Google&JPKW=google%20contact&J...
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

OSX 10.10 and HP Officejet Pro 8500A not working

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