Scanning Documents From File Center from HP Officejet Pro 6830 Not Working with Twain Driver

I just purchased a HP Officejet Pro 6830 All-In-One printer and planned to use it to scan from Filecenter (Lucion Technologies) using TWAIN driver. The Twain driver for the HP shows up in Filecenter, but the scan produces a blank document. My previous All-In-One printer from Dell (Lexmark) scanned to this software with no issues. Are there any solutions to this issue?  Filecenter has different scan modes A and B and Transfer type (Native, Memory and File) and I tried all 6 options and none worked.

Hi @cyclebob ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Similar Messages

  • Networked Officejet Pro K850 not working with WIndows 7

    At work, I have a networked Officejet Pro K850 and I can not get it to work with WIndows 7 Pro 32-bit OS. I have read several forums on this problem and tried some of the suggestions and nothing works. My print server is running WIndows 2000 Server. Not sure what else to do so I am writing this post hoping someone has a solution to this problem. After I installed the printer is has a green checkmark by the printer icon, but when i do a test print page I get the 'document failed to print' error. I have also tried the Windows update and used one of the printers on the listing to no avail.
    I downloaded the Universal PCL 6 driver and installed it on the WIndows 7 PC. I ran the utility and it recognized and successfully installed an HP Lasertjet 4350Dtn, I say successfully because I was able to print a test page. HELP! Thanks in advance

    Hello Betty7,
    Please let me take a moment to say "Welcome" to the HP Forums.
    I hope you enjoy your experience!
    I see that you are having an issue with getting the printer reinstalled. 
    I suggest that we start off by running the HP Print and Scan Doctor.  If the Doctor fails, please let me know where it fails as well as any error codes it may generate.
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro 8600 not working with Windows 8.1

    I got a Trojan virus on my computer and had to have it wiped clean.  I've been trying to reinstall the printer, which is on a wireless network.  The computer initially identified the printer on the wireless network and I installed it.  It worked OK for a couple of days.  Today I developed a problem, that the printer would not print from various cloud-based programs that I routinely use, in one instance it deferred to the Microsoft program and worked.  Then I started to get messages that the printer would not work until One Note had been used for the first time.  (I have never used One Note)  I went through a whole trial of trying to get One Note installed, it finally said the trial period had expired and I was unable to start the program.  The Microsoft process I went through had me change my Microsoft password.  At this point the printer totally stopped working.  It is completely dead. I have plugged the computer directly into the wall outlet to no avail.  The HP information page says the printer is "offline", but when I went into control panel, discovered that the computer does not identify a printer anywhere.  It might be helpful to know that I installed Nuance PDF standard yesterday.  Any idea what's going on?

    Hello Betty7,
    Please let me take a moment to say "Welcome" to the HP Forums.
    I hope you enjoy your experience!
    I see that you are having an issue with getting the printer reinstalled. 
    I suggest that we start off by running the HP Print and Scan Doctor.  If the Doctor fails, please let me know where it fails as well as any error codes it may generate.
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Will my HP Officejet Pro 8500 Wireless work with the new Mac OS Lion

    Will my HP Officejet Pro 8500 Wireless work with the new Mac OS Lion

    My experience with upgrading from Snow Leopard to Lion is that the OfficeJet Pro 8500 Wireless will print just fine, although it seems to take a little longer to find the printer on the network. My scan function however locks up and will not work. This really is an annoyance, though, since I have VueScan, which works fine with Lion.
    Hopefully, Apple and HP will not orphan the OS native scanning feature for HP multifunction printers.

  • Where do scanned documents go I have a hp officejet pro 8600 plus

    Where do scanned documents go?  I scan from the printer to the computer, it says it was scanned and sent but to where? how do you scan into an email?

    When you scan to PC they go to your Documents folder. Mine saves in a  folder in Documents named Scans, or possibly Scanned documents. I am using a new machine which has not received any scanned files so I can't remember the exact name but it is usually easy to identify once you open up your Documents folder.
    To scan to email you will need to use the printer software installed on the PC to set it up.The document here should help:
    http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • HP OfficeJet Pro 8500_A910_231 not compatible with Windows 8 CP

    Hi HP support,
    I was just wondering if anyone add a solution to make the
    HP OfficeJet Pro 8500_A910_231 work in Windows 8
    Consumers Preview yet. Because every time I try to run the
    installer it tells me that this printer is not compatible with
    my operating system.
    Sincerely
    Jason Michaud
    This question was solved.
    View Solution.

    Hello Jason.
    Print and scan drivers for your HP OfficeJet Pro 8500 are already included as part of the Windows 8 Consumer Preview.  You should be able to print and scan by simply connecting your OfficeJet to your pc.
    Have a nice day!
    Although I am an HP employee, I am speaking for myself and not for HP. My posts and replies are my own.

  • Since update HP Officejet Pro L7680 printer work with Windows 7 I have an HP busy icon

    HP Officejet Pro L7680. Serial #[removed for privacy] . Windows 7 64 bit Home Premium.
    The install seems to have worked well, but there is now an HP busy icon in mid-screen for the past 24 hours. Can I get rid of it? I've tried evrything but a re-boot and don't want to do that if it will interupt a process.

    I have the same issue with my OJ 6500 (network connected).  And I've been just been sent on a wild goose chase to install the support assistant - which didn't actually resolve my issue.  When I go directly to the drivers, it recognizes my OS as Windows 10, but doesn't give me a matching driver package to download... How/when will this be resolved? Does anyone have a workaround?If I knew that my printer/scanner doesn't work anymore I certainly wouldn't have upgraded to Windows 10.  Win 8.1 wasn't perfect, but at least everything worked... Thanks for any suggestions!

  • Why does it show my officejet 4622 as not working with an app when it shows it does in the info.help

    My printer is an hp officejet 4622.  I'm sorry to say I need step to step info as I am self taught 70 yr old trying to move forward. Thanks

    Hi vitamary;
    Hope you are doing well welcome to the HP forums
    can you be more specific in what is the problem that you are having, what app is showing that the printer is not working?
    Is your computer running Windows or is a Apple computer,
    letm e know this information and I will do my best to help you.
    Regards;
    RobertoR
    ▼
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • OfficeJet 6700 - feeder not working with scan to e-mail

    I'm having a problem with scanning to e-mail.
    I put the document in the feeder and use the app to scan to e-mail, but nothing happens.
    It just says "scanning failed, try again or exit"
    I have also tried to put it on the glass, but again nothing.
    I can scan from my computer - here the feeder works...

    HI now_what,
    Welcome to the HP Support Forums.  I gather that you are unable to use the scan to email feature of your Officejet 6700 printer.
    To better assist you, would you please provide some further information:
    What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
    How is the printer connected (USB cable, ethernet, or wireless)?
    What operating system are you using on your computer? whatsmyos.com
    If you are using a Windows-based operating system have you Tried the HP Print and Scan Doctor for Windows? If yes, what were the results?
    Are you able to make a copy from the front panel of your printer?
    Is the printer plugged directly into a wall outlet?
    Do you have any other error messages?  If yes, what does the error message say and where is it displayed (printer or computer)?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP OfficeJet Pro K550 not working after restoration

    I have succesfully restored from a SuperDuper! backup. Everything is working, however I noticed that I cannot print. The HP software was installed and finds the printer, but when I click on print, it brings up the printer queue, and then stops it after 5 or so seconds.
    I have removed the software and re-installed it countless times, even from a separate administrator account. When I remove it, it says that some files were shared and couldn't be deleted. No matter what I do it always says this. I've repaired permissions on the disk (for which it finds plenty that HP has mucked up), to no avail.
    Has anyone else had similar problem with HP software?

    I don't know what the **** was wrong with it, but I did a clean install of Tiger, and put back my backup DMG and it is now working. I just hope it doesn't break!

  • Officejet pro 8000 not compatible with mac??

    I have Yosemite OS (Mavericks before now) and duplex won't work on my printer. It tries to print both sides (and actually looks like it will) but then spits the second side out without printing on it and goes on to print page 3 on the second page. I can't print in draft, the lowest quality seems to be 300dpi with no option to use less ink, the pages are soaking in ink! Ridiculous waste. Can't seem to print in colour! Everything screems uncompatible drivers here, but there are no updated drivers for this printer on mac. Please help!!

    Hello @leonsmyth , and welcome to the HP Forums, I hope you enjoy your experience!
    I understand you're running into Yosemite print problems.  I would like to try and assist.
    I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
    Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
    I would then suggest reinstalling your printer by running your Apple updates:  OS X: Updating OS X and Mac App Store apps
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • OSX 10.10 and HP Officejet Pro 8500A not working

    I updated my operating system to Yosemite OSX 10.10 and now my printer will not print or scan.  When the click on the HP Utility it can not find the printer.  I looked in Finder but folder for HP is gone.  I went on HP's website but there are not drivers for version 10.10.  I tried to download a driver for previous version of OS X but it says not compatible.
    How do I get my printer back up on-line?
    Thanks for your help.

    The HP Printer Drivers v3.0 for OS X should help, or Software Update.
    It's shown as supported here: OS X: Printer and scanner software available for download

  • New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

    New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk.  User runs win 7 64 bit on a network.  Raninstall through setup.exe.  Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly.  It will not print from any application or even a testpage from the Printer Properties page.  If you go to the maintenance application it will print status and test page.  If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and  Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page.   It does not seethe printer.  It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk.   I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing.   I disable the virus protection to do the install so that is not an issue.  It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print.   I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

    Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
    I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account:  Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

  • Starting yesterday I can scan a pdf file in from the scanner and can not send a pdf in an email attachment

    Starting yesterday I can scan a pdf file in from the scanner and can not send a pdf in an email attachment.  What happened?  Windows 8

    Adobe Reader can't scan documents. What software do you use?

  • Can you see ink levels from Eprint center for the OfficeJet 7500A/E910

    Can You monitor ink levels from eprint center for the OfficeJet 7500A/E910?
    This question was solved.
    View Solution.

    Hello Raimonds,
    To answer your question, you are not able to check your ink levels from ePrint Center. The only thing that you can do in ePrint Center is monitor the status of your recent print jobs that you send via ePrint and monitor the status of connection of your printer to the ePrint Servers.
    If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

Maybe you are looking for