Our emails blocked by Microsoft FBLW15 over 1 month now, no contact to Microsoft

Hi,
We are UK based company and all our emails have been blocked by Microsoft for over 1 month now.
We are receiving back:
Message could not be delivered to some recipients.
The following recipient(s) could not be reached:
        Recipient: xxx
        Reason: Remote SMTP Server Returned:  Service unavailable; Client host [xxx] blocked using FBLW15; To request removal from this list please forward this message to delist... etc
When we have sent delist request, someone from Microsoft sent us back another email, asking more questions.
Hello ,
Thank you for contacting Microsoft Online Services Technical Support.  This email is in reference to ticket number 1276221567, which was opened in regards to your delisting request for xxx.
We see that the IP address in question has been submitted for delisting within the last 30 days.  In order to process this new request please provide us with the following information:
What caused the spam-like activity from the IP address?
What steps have been taken to prevent the spam-like activity from occurring again?
Please respond to this email with your answers and any questions or concerns you may have.
Thank you again for contacting Microsoft Online Services Technical Support and giving us the opportunity to serve you.
We have replied couple of times, but no reply from Microsoft.
How can we resolve it? We never been sending any spam, our emails are 100% legitimate.
As far as I'm concerned, Microsoft can be liable damages for disrupting legitimate correspondence.
What is the reason for our emails blocked - don't know.
Please help, we are blocked for over 1 month now.

You need to check with the support to get more details and maybe they can provide you more details about the sent e-mails.
It might be that the mails were not sent by one of messaging systems but it can be a virus or a malware program that was sending e--mails from your IP to spam others. I would recommend filtering SMTP traffic to allow only authorized servers and systems to
send mails and to run virus and malware programs identification and removal on your managed systems.
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
My Website Link
My Linkedin Profile
My MVP Profile

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    Quite line is fine not much noise even though im using a cordless phone.
    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:57:48
    Downstream
    1,151 Kbps
    Upstream
    708 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    25.0 dB / 8.8 dB
    Line attenuation (Down/Up)
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    Output power (Down/Up)
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    0 Kbps
    1000 Kbps
    Max Achievable Speed
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    0 Kbps
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    http://www.speedtest.net/result/1221794792.png
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    rest of the stats : 
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    21.9 dB / 8.3 dB
    Line attenuation (Down/Up)
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    Output power (Down/Up)
    20.1 dBm / 12.4 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    11189 / 22
    CRC Errors (Down/Up)
    8 / 2147480000
    HEC Errors (Down/Up)
    nil / 878043
    Error Seconds (Local)
    5

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    2 com.apple.CoreFoundation 0x907de9b8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907de2bc CFRunLoopRunSpecific + 268
    4 com.apple.calcore 0x9a6c1fe4 -CALRunLoopSemaphore down + 140
    5 com.apple.calcore 0x9a75fde4 -CALThreadedOperationHandler run + 252
    6 com.apple.Foundation 0x92be50c0 forkThreadForFunction + 108
    7 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x00000000907d6720 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
    cr: 0x44002448 xer: 0x0000000000000004 lr: 0x00000000907d6714 ctr: 0x00000000907d6704
    r0: 0x0000000091031154 r1: 0x00000000bfffe130 r2: 0x0000000000000004 r3: 0x0000000000000000
    r4: 0x0000000000000000 r5: 0x0000000000000030 r6: 0x0000000000000003 r7: 0x0000000000000005
    r8: 0x0000000003f021bb r9: 0x0000000000000000 r10: 0x0000000003f001b7 r11: 0x00000000a1011b0c
    r12: 0x00000000907d6704 r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
    r16: 0x0000000000000001 r17: 0x00000000bffff320 r18: 0x0000000000000000 r19: 0x0000000003e642c0
    r20: 0x0000000000000000 r21: 0x0000000003ef6ec0 r22: 0x0000000000227388 r23: 0x0000000000000001
    r24: 0x00000000bfffe240 r25: 0x0000000000000001 r26: 0x0000000003e0dba0 r27: 0x00000000aa6b8498
    r28: 0x0000000000000000 r29: 0x0000000000000000 r30: 0x00000000aa6b8498 r31: 0x00000000907d6714
    Binary Images Description:
    0x1000 - 0x206fff com.apple.iCal 2.0.5 (1069) /Applications/iCal.app/Contents/MacOS/iCal
    0x2dd000 - 0x2e4fff alexlagutin.audiohijack.server 1.2.9 /Library/Application Enhancers/Instant Hijack Server.ape/Contents/MacOS/Instant Hijack Server
    0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
    0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.9 (368.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aea000 - 0x90b5cfff IOKit /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
    0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.17 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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    0x91011000 - 0x91092fff com.apple.SearchKit 1.0.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
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    0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x914fe000 - 0x91536fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x91551000 - 0x91623fff com.apple.ColorSync 4.4.10 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x9174e000 - 0x91805fff com.apple.QD 3.10.25 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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    0x9193c000 - 0x9197efff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
    0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91ce7000 - 0x91d24fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91d2b000 - 0x91d45fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91d4a000 - 0x91d4dfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91d4f000 - 0x91e2dfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x91e4d000 - 0x91e4dfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91e4f000 - 0x91f34fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x91f3c000 - 0x91f5bfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x91fc7000 - 0x92035fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x92040000 - 0x920d5fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x920ef000 - 0x92677fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x926aa000 - 0x929d5fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x92a05000 - 0x92af3fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x92af6000 - 0x92b7efff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x92bbf000 - 0x92deafff com.apple.Foundation 6.4.9 (567.36) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92f17000 - 0x92f35fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92f40000 - 0x92f9afff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92fb8000 - 0x92fb8fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92fba000 - 0x92fcefff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92fe6000 - 0x92ff6fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x93002000 - 0x93017fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x93029000 - 0x930b0fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x930c4000 - 0x930cffff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x930d9000 - 0x93106fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x93120000 - 0x9312ffff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x9313b000 - 0x931a1fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x931d2000 - 0x93221fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x9324f000 - 0x9326cfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x9327e000 - 0x9328bfff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x93294000 - 0x935a2fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x936f2000 - 0x936fefff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x93703000 - 0x93723fff com.apple.DirectoryService.Framework 3.3 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x93777000 - 0x93777fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x93779000 - 0x93dacfff com.apple.AppKit 6.4.9 (824.44) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x94139000 - 0x941abfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x941e4000 - 0x942a9fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x942fc000 - 0x942fcfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x942fe000 - 0x944befff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x94508000 - 0x94545fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x9454d000 - 0x9459dfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x945a6000 - 0x945c0fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x945d1000 - 0x945f3fff libmx.A.dylib /usr/lib/libmx.A.dylib
    0x94796000 - 0x947a5fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
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    0x94800000 - 0x94819fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x94820000 - 0x94b4afff com.apple.QuickTime 7.4.1 (14) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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    0x95024000 - 0x95034fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
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    0x98e5c000 - 0x98e83fff com.apple.DotMacSyncManager 1.0.5 (157) /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
    0x98fad000 - 0x98ff0fff com.apple.PAPICommon 2.5 (131) /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
    0x9a6ac000 - 0x9a816fff com.apple.calcore 2.0.5 (687) /System/Library/PrivateFrameworks/CALCore.framework/Versions/A/CALCore
    0xc0000000 - 0xc000ffff com.unsanity.ape 1.4.6 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r

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