Out of nowhere: Restore Errors Galore

Hi
This morning I woke up to my 3G iPhone´s screen saying 'Restore Needed. iPhone cant make or receive calls'. Hmm. Surprise, first hiccup since having the phone 3 weeks ago. As usual, I Googled the error and found that the answer was to switch it off, Hold down the Home button, and connect to iTunes. Indeed, this took me to a Restore Button, which upon pressing began a 7 minute process with a nice progress bar on the iPhone screen, and all seemed to be working itself back to normality
Surprise though, after finishing, I get a message in iTunes 'the iPhone "iPhone" could not be restored. An unknown error occurred (1013). and the Phone goes back to the screen where apparently it is begging to be plugged into iTunes.
I have gone through this last process 3 times now.
How do I proceed?
Thanks
J

You need to go into DFU mode. To do this, get a windows pc, or boot your mac using bootcamp (No Parallels or VMware!). Make sure your iPhone is on and plugged into the computer with iTunes open. Hold down Top button and Home button for 10 sec, then release the top button, continuing to hold down the home button. Your iPhone screen should be black! If it is not, repeat and try again. Now iTunes should say "Waiting for iPod/iPhone", now, let go of the home button. Restore your iPhone from here. If it gives you an error, do not do anything! Let it do its thing. It might start up again in recovery mode (iTunes logo with USB cable). Do another restore, do not worry if this gives you an error. Now, if you got an error on that last one, make sure your phone is in recovery mode (it should be), and now hold down Top and Home buttons for 15 sec, and then let go of home button for 2 sec, and then let go of all buttons. The iPhone should boot up. From there, plug into itunes and just activate if needed.

Similar Messages

Will not restore (error 1604 w/ battery 1611 w/out battery)

Ok I have a faulty iPhone4.
Two weeks ago it ended up in the washing machine... not a full cycle because I realized it a few minutes in that it was in a pocket and I couldn't find it.
So I took it out of the washing machine (it shut itself off, btw), and I dried it with a towel and a blow dryer on cool. I headed out to the store and got a bag of dry white rice. When I got home, I took apart the iphone and put it in a bag of rice (known trick to dry out wet cellphones - works for many people).
Now I tried getting it working again in a few days, but I have the same result, so back in the rice it went.
Now today is the two week anniversary of this event, so I figure if I can't get it to work, it's hosed. So here's what happens...
Without the battery, if you plug it into the PC, the screen comes on and it shows the new iTunes icon along with a usb cable pointing to it. iTunes detects the phone in recovery mode and attempts to update it. When it goes to update, it reboots the phone maybe 3 times. You see the screen flash, then apple logo, then the connect to itunes screen. So that happens a few times and thats it. iTunes will say error 1611, the phone remains on the "Connect to iTunes" screen.
So with the Battery inserted, it's a different experience. First of all, it's much harder to turn on. I'm not sure how I got it on, but it was some combination of holding home and the power buttons. So it shows the apple logo, then a usb cable with an arrow pointing to iTunes. Again iTunes detects the phone in recovery mode so I click Restore. After iTunes extracts the software and does "preparing iPhone for restore", the iphone screen flashes white then black, and then shuts off. In the meant time I hear the Windows 7 device connect / disconnect sound a few times. So iTunes effectively shuts off the iPhone, and then I take it after awhile it times out and presents an error 1604.
Any idea's? Is this thing hosed? The screen is flawless. Right now I'm using an old slow as a snail 3G. I was able to use electrical tape and finagle the microSIM in the correct position in the 3G's sim card tray, so I'm not without phone service. Just the 3G is so slow and the VNC program doesn't even work on it (crashes- I think it doesn't have enough memory). Anyway I'd love to get the iphone4 back to life, it's amazing how much you miss it when it's gone.
Here's some of iPhoneUpdater 15.log dated today.
2010-12-18 18:45:28.413 [8840:1e34]: <Recovery Mode Device 00ACA4D0>: operation 4 progress -1
2010-12-18 18:45:28.453 [8840:1e34]: bootstrapping restore with iBEC
2010-12-18 18:45:28.460 [8840:1e34]: <Recovery Mode Device 00ACA4D0>: operation 31 progress -1
2010-12-18 18:45:29.460 [8840:1e34]: <Recovery Mode Device 00ACA4D0>: Recovery mode succeeded
2010-12-18 18:45:30.083 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#3b5b4e6f
2010-12-18 18:45:30.132 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:30.132 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 1
2010-12-18 18:45:30.132 [8840:1bb0]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#3b5b4e6f, inst: 0x7752038
2010-12-18 18:45:30.132 [8840:1bb0]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#3b5b4e6f, inst: 0x7752038
2010-12-18 18:45:30.132 [8840:1bb0]: _AMRecoveryModeDeviceFinalize: 00ACA4D0
2010-12-18 18:45:30.174 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#3b5b4e6f
2010-12-18 18:45:30.176 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:30.176 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.405 [8840:1bb0]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#84d58430
2010-12-18 18:45:39.405 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#84d58430
2010-12-18 18:45:39.430 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.458 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.485 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.513 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.513 [8840:1bb0]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2010-12-18 18:45:39.513 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 2, error: 1359.
2010-12-18 18:45:39.513 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.514 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.534 [8840:1bb0]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#84d58430
2010-12-18 18:45:39.534 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#84d58430
2010-12-18 18:45:39.561 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.581 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.618 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.645 [8840:1bb0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2010-12-18 18:45:39.645 [8840:1bb0]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2010-12-18 18:45:39.645 [8840:1bb0]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 2, error: 1359.
2010-12-18 18:45:39.645 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.645 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.743 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#84d58430
2010-12-18 18:45:39.746 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.746 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
2010-12-18 18:45:39.802 [8840:1bb0]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#84d58430
2010-12-18 18:45:39.805 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07507c58, notify: 2, connected: 0
2010-12-18 18:45:39.805 [8840:1bb0]: WinAMRestore::ProcessDevNodesChanges: device: 0x07752038, notify: 2, connected: 0
Message was edited by: cypherx

Oh that's too bad. Broken iPhone4's on e-bay are going for $300 and up. That would of paid for the $199 replacement.
Well I have to decide what to do. There's also an online store you can ship it to, and for $140 they fix it. I think it needs a new battery, and maybe the power supply regulator/charging circuit and NVRAM chip.
It won't take a charge and I'm not sure if that's due to the battery or the charging circuit itself, because I don't have another iPhone4 battery to test. I think the NVRAM may be faulty, because iTunes simply cannot write to it. It's so confused that it fails to enter DFU or an update state.
Sadly everything else looks great. The "plug into iTunes" screen is crystal clear, just like a brand new phone. No sign of water damage at all in the screen.
So I'll have to evaluate what the next step is. Pay a third party to fix it, or drive an hour to an apple store and pay $199 along with surrendering the broken iPhone for a new one.

My iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

Hey jestinsinclairr,
Thanks for using Apple Support Communities.
After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#10
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Have a nice day,
Mario

Iphone4 would not restore Error -50. I have tried to restore and it restored it to the point that it created after 5.0 was installed. How can I get it an older restore point from my backups and restore it on another computer? The phone has been wiped out.

Iphone would not restore---- Error -50. I have tried to restore, and it restored it to the new point that it created after 5.0 was installed. How can I get it an older restore point from my backups and restore it on another computer? The phone has been wiped out. I can see earlier backups in my C:\Documents and Settings\user\Application Data\Apple Computer\MobileSync\Backup folder. There are four subfolders in this address. I need my contacts, photos, and messages back. I know this is a common error but I can not figure it out. I have ran the other troublshoot items in the error steps for 13 and 14 like apple says. Is there a way to call apple and get a step by step of how to restore from another restore point? Does anybody have a solution????

It tells you to go to Error 13 and 14 if you receive error (-50).
Here is what I have tried...
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting. I have moved it around to different ports.
Put a USB 2.0 hub between the device and the computer. Didn't change anything.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts. Removed all virus protection and firewall.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.Used the Microsoft fix it.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online. Doesn't matter.
Try to restore from another known-good computer and network. I do not know how to do this or how to find the correct/full/complete restore point. There should be more information for this.

I purchased a full album and as it was downloading it stopped out of nowhere and all the music that was downloading said download error. Tap to retry. So i taped all of them then it said it couldnt be downloaded at this time. Its been like this for 2 days

I purchased a full album and as it was downloading it stopped out of nowhere and all the music that was downloading said download error. Tap to retry. So i tapped all of them then it said it couldnt be downloaded at this time. Its been like this for 2 days. Help me!!!

Have you tried redownloading on computer and syncing?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

I've had my iPod 5th gen for a few months now and out of nowhere the microphone has stopped working.

I've had my iPod 5th gen for a few months now and out of nowhere the microphone has stopped working. It won't pick up anything, I can't use it for recording, face time, siri or anything else. Every time I try and record and play it back its just all fuzzy, is there anyway of fixing it without having to send it off for repair?

- Make sure the mic hole is clear and unobstructed. It is the little hole on the back by the camera lens(if has back camera). For the 16 GB one without the back camera the mic hole is on the tope edge near the center.
- Open the Voice Memos app and see if you see movement on the VU meter needle with changes in noise level trying to be recorded.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
You can also send it to Apple.

Out of nowhere my iMessage,FaceTime,YouTube and push notifications don't work at all!!!!

Out of nowhere my iMessage,FaceTime,YouTube and push notifications will not work!! I get an activation error saying that there is a problem with my network. I've tried everything I have read, but still no success. My iPad and all of its apps have worked perfectly since Christmas, and without doing anything differently this happened one morning!! Lame huh?? Well, I'm SO FRUSTRATED!!!!
Please help me!
I have tried changing the DNS, I have turned wifi off and on, I've tried connecting elsewhere, restarting my whole iPad, soft reset and hard reset. Resettled my wifi. And still NOTHING!!! My dad went away for a few months, and that's why I got my iPad, now I haven't been able to talk with him for over a week... I'm desperate people!! ;) help mee pretty please with a cherry on top!

Hi Brian,
If you are having an issue with your iPhone and other devices not being able to make or receive phone calls I would suggest that you troubleshoot using the steps in this article -
Get help using Continuity with iOS 8 and OS X Yosemite
Thanks for using Apple Support Communities.
Best,
Brett L

Ipod restore error (1611)

Hello, i am having trouble with my ipod touch 2nd gen. I got it all working and fine when i first got it. But one day, when i tried to charge it with my computer, it wouldnt recognize in my itunes. Then, i tried to do the 5 R's, then i finally restored my ipod, with the restore function on my ipod, and completely restored my itunes. But now, i must restore and update to use my ipod on my computer. When i try to do that, i get this unknown error (1611). Please help!

Hello sorry to see you are experiencing this today. Please check out article below as it does contain information to better assist you in possibly getting your iPod Touch up and running again. Post back if you need more assistance from the community.
Update and restore error messages on the iPhone and iPod touch
http://support.apple.com/kb/TS1458

IPod restore error 1604

iPod Touch 1.1.3 restore error in iTunes 7.6 -- Windows XP Pro
I,ahem... JB'd... my iTouch, and I "DID NOT LIKE IT" so I tried restoring it. Now I get the error 1604 right after it is "Preparing iPod for restore..." screen, saying, "The iPod "iPod" could not be restored. An unknown error ocurred (1604)"
I have looked on Apple.com and even Googled it for hours. I tried rebooting, trying another USB port, trying another user on the computer, and draining the iPod's batttery. Also, when it is restoring, the "Connect to iTunes screen" is still active and the white cord has the circle progress thingy. Is this normal? I have restored it before and it used to show the Apple logo with the circle thingy. Also, when I connect the iPod when it is booted to the "SpringBoard" iTunes says that "The iPod could not be synced because the Apple Mobile Device Service is not active" even after I located the "AppleMobileDeviceService.exe" and opened it. After the error message goes away when I click "OK" the iPod reboots into "DFU Mode" (as I think it is called). Also, I can only reboot it to the SpringBoard if I use Zibri's ZiPhone 2.0 utility to "Verbose Boot."

For those of you who ask...
JB is an acronym for JailBreak. I didn't want to spell it out directly in an Apple hosted Help Discussion, seeing as I don't want to deal with the consequences. If you still don't know what the above term means or refers to, go ahead and google it.
DFU Mode: I suppose it stand for "Download Firmware Update" seeing as when I connect it during this mode that it has the error "Could not contact the iPod update server. Try again later" or something to that effect(my internet is not working, it is unrelated and the internet company is trying to solve the problem right now, but I am getting very impatient with them). I don't have any clue myself what it really stands for, and I can't find it anywhere on Apple.com. What exactly is DFU mode? I suppose it doesn't help even now, except for you to experience it for yourself:
To get into "DFU Mode" hold down the home and power buttons until the iPod is shut off. At this point, keep holding the home button, but release the power button until iTunes detects it in that mode. The screen should remain black after it is shut off. If it reboots, or ends up in "Connect to iTunes Restore Mode" with a picture of the cable and iTunes logo, please try again.
To get into restore mode with the iTunes logo and iPod cable, push AND hold the Home and power buttons until ou see the Apple logo. At the exact same moment you see the Apple logo, release the power button but keep holding the Home button until the above described screen is shown.
My question: What is the difference between the two modes, and would DFU mode fix the 1604 error I receive when I try to restore it in "Connect to iTunes mode"?

IPod Touch 1st Gen 1013 Restore Error Code

So I have my iPod touch that I treat with the utmost care and it got stuck in the apple logo on startup. I tried restoring in the iTunes(hold home button and plug in USB) and DFU mode and I always get the 1013 error code. So yesterday I brought it into the Apple Store and they attempted to restore it and it gave them the 1013 error code. He told me that it was a generic error code and it would cost $250 to get a new 3rd Gen iPod Touch, which isn't a very ideal result. So I spent some time thinking about this and I thought why is it my problem that Apple can't fix their iPod especially if it's a generic error code. I take great care of my iPod and have nothing wrong so why should I be paying $250 for a new one? So today I called Apple Care support and after complaining to them they told me that the $250 would be the cost to *JUST REFURBRISH IT!* So I said "so if I am going to pay $250 dollars then shouldn't I just buy a new 32GB 3rd Gen iPod Touch?" The man said he agreed with me and that he was sorry there was nothing else he could do. I then asked if there was a way to see if the iPod had a software or hardware error and he asked if the genius at the store had run a diagnostics test. I said no because all I had was a restore done and I was sent on my way. He said that the store should have run a diagnostics test because it was protocol. So now I have to go back into the Apple Store and get a diagnostics test run on my iPod because the initial genius didn't follow protocol and just insisted that the iPod touch had a hardware failure so it was out of warranty. I highly doubted it was a hardware failure because restoring the firmware is a software issue. And nobody can give me solid facts why it's not, other than the genius thinking he really is a "genius" and telling me it's not because he didn't follow protocol.
So tell me what else you think I should do other than get the diagnostics test run. Any comments or input would be much appreciated.
My overall goal would be to have my iPod replace or fixed for free because that would be the reasonable thing to do. Especially because all the trouble Apple has cause me thus far.

as directed by referenced guide followed steps below
recovery mode method
connect ipod device shows usb i tunes screen
dectected by itunes as ipod in recovery mode must restore to use
select restore/update to factory settings
Extracting then preparing ipod to restore
powers off after white screen flash disconect sound is heard, powers on black screen with apple connect sound heard, powers off to black screen diconect sound heard
error 1603 could not restore
DUF mode method
same as before except black screen due to duf mode
error 1604 (not 1603)
Manual Install method
Downloaded appropriate files
connected device itunes recognizes as in recovery mode
selected software with the shift+restore method
preparing to restore
white screen disconect connect black screen with apple logo then dicnnect black screen
could not restore error 1603
any other recomendations?

Out of nowhere I can only receive gmail on iPhone, cannot send?!?

Out of nowhere my iPhone stopped sending email from my work gmail account. My personal account works fine. The error message I get says the password is wrong - but I know it's not because I can log on via the web and send email from there.
I have tried deleting the account and reconfiguring with no success. It's just odd that it stopped working randomly one day. My coworkers who have the exact same email setup are not having any problems.
Please help!!!

Try this with the account involved:
https://www.google.com/accounts/DisplayUnlockCaptcha

IPhone 3GS won't restore (error 1600 or "not eligible for this build") no apple logo, recognised in DFU mode.

My iPhone 3GS decided to turn itself off (on 30% battery) yesterday and hasn't turned on since. After some testing (hard resets, DFU mode), tiny umbrella recognises it in DFU mode, as does Redsn0w. neither devices can successfully kick the phone out of the restore loop.
The screen stays blank throughout, no apple logo, connect to itunes logo etc. however every now and then the charging sign will appear (empty battery with a little bit filled (red)). even if i unplug it from my iMac the charging symbol stays there.
once I get the phone in DFU mode iTunes recognises that there is a phone connected that needs to be restored, it doesn't matter if I click restore or option + restore the process will fail on Error 1600 or "this device is not eligible for this build".
My iPhone is not unlocked or jailbroken. Before the incident with the coffee I managed to synchronize and update its firmware as indicated by iTunes. The latest update for my iPhone was iOS 5 firmware. My intent is not to unlock or jailbrake the device, just to make it work again.
Here are some things I've tried since:
1. Exiting recovery mode via Tinyumbrella
2. Entering DFU mode via Redsn0w
3. Shift + Restore and using firmwares from 5.0 to 5.0.1 to upgrade my iPhone.
4. Remove hosts to my Host file (in relation to the "device not eligible for this build" issue)
5. Try redsn0w and use IPSW to see if it is recognized by iTunes (iTunes recognizes the iPhone but then at the very last minute shows error 1600.
6. Save SHSH files and use Tinyumbrella to uploaded them to my iPhone.
I would really appreciate if someone can help me on this. I might be doing something wrong or maybe not even considering the right steps to solve this issue. I don't know if there are missing drivers that are preventing the device from communicating with iTunes properly. Of some tool that can be used to correct this problem. It may or may not be fixable but I think it is worth the try.
Thanks very much.

please ignore the comment about coffee. Someone posted a very similar question apart from he spilt coffee on his phone, I didn't.

Help getting"use itunes to restore" error message

I connected my ipod to my friends computer to copy a program i had on their to his computer and i then i take my ipod out and get the "connect to your computer use itunes to restore: error message. I know i can just restore it im not going to do that becasue it would be the third time doing so. I get a error with the ipod software but when the ipod updater program comes on the only option is restoring. So i am wondering is there a way to reupdate the software? if not is there any other solutions not involving reformatting the whole ipod.
Thanks in advance

hey kurtis,
seems like you and i were having the exact same problem. i took mine to an apple service centre today. the guy said if he can restore it in store it'll cost me $44- for a service fee if not he'll send away for a replacement iPod for free as it is under warranty.
got 10 mins down the road and recieved a SMS from the apple account saying it couldnt be restored and therefore had faulty hardware or the like and so i should be recieving the new one friday.
i recommend if you're still under warrenty (you can check by entering the seriel # on the back of your iPod somewhere on this site) that you follow my lead, even if they fix it in store $44 is better than $450.
cheers!
min

So out of nowhere my computer gets all these strange problems... Headache

Recently, after having my computer problem-free for quite some time now since the day I bought it, I'm starting to have problems with my Mac. Out of nowhere really, I'm getting several seemingly random problems I'll just go ahead and list:
- iTunes won't open.. says "an unknown error occurred (13014)"
- The Spotlight search function in the top-right corner is gone
- Can't change my desktop background
- Can't drag & drop icons on desktop or toolbar
Among other problems...
Even more, when I entered my OS X Installation disc it wouldn't allow me to reinstall it. Then when I go to eject the CD, it won't allow it to come out. Very strange indeed... Like I said before, my Mac was problem-free until now. I had none of these strange problems until just the other day.
Any help would be greatly appreciated. Thanks guys.

If you are under warranty, make a Genius Bar appointment and take it in.
You should also try running Repair Permissions from Applications/ Utilities/ Disk Utility.
If you really cannot get your install disc to load, try starting in single-user mode and running the fsck command:
http://support.apple.com/kb/TS1417
Good luck!

Help! error message 'The IPod cannot be restored' error message 1418

basically the last time I tried to sync my ipod i had run out of memory. I went back and deleted some of the playlists and then why i tried to sync it wouldn't let me because some of the playlists had changed.
I then restored the settings on my IPOD and realised how to change the settings in ITUNES.
Every time i connect my ipod it says cannot sync re the playlists when I go in and then change them and click on sync it doesn't seem to be able to pick up the connection.
when i tried to restore to factory settings got the message cannot be restored error 1418... Any ideas anyone?
Many thanks

Hi, I am having a similar problem with an i pod. I recently bought a second hand i pod for my son's 6th birthday pressie, from a friend who had a mac pc. I have plugged the i pod into my pc which is windows xp, and the message comes up saying the i pod needs to be restored. Everytime I try to restore it, the error message 1418 comes up. I have followed ALL the links on the help pages to try and restore this thing, but NOTHING has worked. This i pod is heading back to the original owner if I can't get a solution from someone, and my son's birthday is getting closer and closer!! PLEASE someone HELP ME!!!!!

Out of nowhere: Restore Errors Galore

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