Outage south of Boston, MA

Voice, Data and SMS seemed to just give up from about 12:10pm to 12:45pm. For no reason.
No bars, failed SMS delivery. Calls from landline either get fast busy or go directly to voicemail.
What gives?

Hi Xppppp,
We apologize for the delay with our response. I hope that this issue repeated itself but if you are still experiencing issues with your device we will have to complete further troubleshooting. Have you tried powering off the phone and removing the battery. (only complete this step if your phone has a removable battery)
Please get in contact with us again if the battery pull did not resolve your issues. Please also let us know what type of device you have to further assistance.
Thank you,
NidiaA_VZW
Please follow us on Twitter @vzwsupport

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Connectivity issue/outage-south jersey

bad storm came through last night in the moorestown area and i've lost connectivity. the internet light isn't lit on the modem, even after reset. has anyone else around this area had the same problem. i am trying to find anything on the verizon website that states an outage but can't find anything.

Sorry about your service interuption. If you are still experiencing problems, please send me a private message so we can run some diagnostics.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Did FIOS go out in the Boston Area?

I've lost everything (phone, TV, Internet) and I have red lights on my ONT. Trying to get the support line but I've been on hold for a while. Logging in via my cellular data network. It happened right during the Patriots game too! :^/
Wondering if others are experiencing issues?

I am 45 mins south of Boston and since last Thursday I have been unable to access certain websites as well. It'll go for say, 51 out of 52 items and then just stop. This is on everything connected to my router: Desktop, laptop, and ipods.

Still do not have 4G since October

Hi all,
I would like to know when 4G is coming back...if it's coming back. I am currently an owner of the HTC Thunderbolt and haven't had 4G since the outage 1 or 2 months ago. Is there anyway for Verizon to know why I am not getting 4G coverage.
I live in a 4G city (Boston) and I have had 4G in the past. So, what's the deal?

Hello Thabass,
I am more than happy to assist you with your 4G service in your area. The good news is that there is not a 4G outage in the Boston area. To confirm that there is 4G is in your area, you can input your home address into this link to verify.
http://network4g.verizonwireless.com/#/coverage
Once you have confirmed that your home area is covered by our 4G LTE network the next step would be the one that Ann154 suggested in her post. In addition to these steps, I have listed some additional troubleshooting steps for you to try on the Thunderbolt to help restore 4G service. They are as follows.
Verify that bluetooth and wifi is turned off when not in use.
Uninstall any 3rd party app that manages data signal/service.
Confirm that Mobile Network is checked in settings.
Data Roaming should be checked.
System Select should be set to Automatic.
Once you have confirmed that the settings posted above are correct, please do a battery pull and retest your voice and data service. If the issue persist then please post your findings so I can further assist.
Thank you...

Time from ordering to receiving?

Hi,
I fully realize that my question may be fairly ambiguous, but i'll give it a shot regardless:
I'm thinking of ordering some books for Christmas. I had heard of these books, but never looked into them until now and my oh my, I regret not doing it sooner. The idea looks amazing!
So, how long does it generally take - 2 to 4 weeks? I know some people may wait longer or not long at all..i'm looking for a ballpark so I can guestimate as to when I should get this done (asking bro and sis-in-law to contribute photos).
I've read posts from Old Toad and RickfromToronto (GO SENS GO!) so i'm ready to set the prefs and go from there.
Giddy up!
Keebler

Hello All:
Since I had posted at the Buy Book - it just doesn't work what had happened to my "book" production, I thought I would follow up with how the book ordering progressed.
My 53 page, hard cover book of 96 pages was sent in on 10/17, Monday at 7:30 AM and I received verification from Apple at 9:23 AM that morning.
I next received notification 10/20, Thursday at 8:00 PM that it was shipped that morning at 8:13 AM and would arrive 10/21, Friday at 3:00 PM. When I checked the tracking this morning I was able to see it is in a facility about 15 miles from me and out on the road and I'm located 30 miles south of Boston.
I did pay for express shipping as I will be at a reunion Saturday of all the folks who were on this vacation and I wanted (hoped) to have the book to show them as well as the various slideshows and DVD I made of the trip to Yosemite.
Now the wait to see what the quality will look like and will post that also!
Gene
PS - the only odd item was the multiple postings to my credit card, still in TEMP status so will watch to ensure no mistakes there and that only the real cost makes it thru. It appears that everytime one connects to Apple, they post to your credit card in the Apple One Click account even if it doesn't end seccessfully albeit on TEMP basis.

Strike

I am an IBEW LOCAL 1049 member and a Verizon customer. I am truly disgusted by the fact that Verizon pushed their work fours out on strike. They make billions in profits and there CEO and executives are stuffing their pockets with millions. If they were truly loyal to their community’s they would not be hurting the local economy with a forced strike. I am sick of greedy big business trying to hurt the middle class workers in this country. I can only hope that there customer’s will fight back if Verizon doesn’t settle with a fair contract very soon. I will be looking to end my contract if the outcome is not fair.

I don't know why someone who supposedly has no interest in Verizon would be commenting on their customer forum, but I can assure you the service outages has everything to do with the strike. I lost my home phone service on Friday afternoon, for the first time in 11 years. Coincidence...? I sympathize with their grievances, but one must first understand that when union people go on strike, someone, either of their own volition or under the instruction of others, goes out and breaks stuff. It's what they do. There are reports of outages in greater Boston because of cables being cut. I have no doubt once they are fixed, they'll be cut somewhere else. Of course once the strike is over (if ever; I foresee a war of attrition, with the workers losing) the workers will be able to recoup all the money they lost on strike working overtime to repair all the damage they incurred.
I'll end with one last thought...Landlines are the buggy whips of the 21 century, and I really dont think Verizon cares about the landline business and the workers and customers associated with it, particularly rural ones.

X1 vs TIVO

After looking at the TIVO box a friend of my has now compared to the X1 I have tpo say TIVO is far superior to the X1 in sevral areaa 1.The TIVO box has 1000 hours recoding in SD2.Record up to 6 shows at one time3.Far less bugs then the X14.Can watch Netflix and Youtube among other things on the TIVO which you cant do on the X1 In conclusion in a few months i will take my X1 back to Comcast and buy a TIVO.

There is no shortage of cablecards. The Brockton office(south of Boston) had hundreds of cablecard self install kits. The problem is Comcast has no inventory control and the phone reps have no idea what a cablecard is. FCC regulations REQUIRE, that Comcast give ANYONE who asks, a card. CableCARD: Know Your RightsNew rules went into effect on August 8, 2011, that clarified and expanded rights for owners of CableCARD-ready devices. Here are a few things you need to know.
• Pay only for equipment you have. Your operator must give you a discount on any packages that include the price of a set-top box if you choose to use your own CableCARD-enabled device. FCC Rule 76.1205(b)(5).
• Accurate information on the rental cost of a CableCARD from your provider. Your operator must list the cost of a CableCARD rental on its website or billing inserts and on its annual rate notice, and must provide you with this information when you call. FCC Rule 76.1205(b)(5), 76.1602(b). Typically operators charge $2-4 per month to rent a CableCARD.
• Use your own set-top box without extra charge. FCC Rule 76.1205(b)(5)(C). Your cable operator may charge you to lease a CableCARD or tuning adapter, but may not charge you an additional service fee for using your own digital-cable-ready television or set-top box.
• Self-install your CableCARD. Effective August 8, 2011, cable operators must allow self-installation of CableCARDs if they allow self-installation of other equipment, such as digital boxes or cable modems. By November 1, 2011, all cable operators must allow self-installation of CableCARDs. Your operator may decline your request for self-installation if your equipment manufacturer or vendor does not provide you with instructions on how to install a CableCARD and offer a toll-free telephone number for product support. FCC Rule 76.1205(b)(1).
• Receive the number of CableCARDs you request. If you opt for a professional installation by your cable operator, the technician must arrive with at least the number of CableCARDs you request. FCC Rule 76.1205(b)(3). If you opt for self installation your operator must provide them to you through their normal self-installation procedures (for example by mailing them to you or letting you pick them up at the operator’s local retail location). Some CableCARD devices may require two CableCARDs to access all features. Refer to your user manual for more information.
• Receive a multi-stream CableCARD unless you request otherwise. FCC Rule 76.1205(b)(2). If you have a retail device with more than one tuner and that device supports multi-stream CableCARDs, one multi-stream CableCARD can allow you to access multiple simultaneous channels.
• Receive all “linear” channels (channels other than “on-demand”) in your subscription package. This includes premium channels and specialty channels. For some channels delivered using a technique called “switched digital video,” you may need a second device called a “tuning adapter.” This device is typically provided at no additional charge to CableCARD customers. FCC Rule 76.1205(b)(4). CableCARD-ready devices currently cannot receive your cable operator’s Video on Demand services.
• Get accurate information about services available to CableCARD subscribers. FCC Rule 76.1205(c).
If your cable operator does not resolve your concern, you may file a complaint with the FCC and/or your local franchise authority. To file your complaint with the Commission, click on www.fcc.gov/complaints.
For more information about CableCARDs, go to: http://www.fcc.gov/guides/digital-cable-compatibility-cablecard-ready-devices.

Outage in South Denver?

Anyone else experiencing an outage in South Denver?

Yes we have lost connectivity to outside world..... cell phones and home phone connect...
Can dial but nothing happens immediately, if you wait for 1 minute, then a real slow busy tone comes on....
What's up ??

Phone outages in the Greater Boston area?

Is anybody else in the Greater Boston or Metro-West area experiencing a phone outage to their home?

Can you be more clear. Do you have dialtone? if so, then can you call out and/or not receive calls?

What is going on in South Jersey with calls? I can't hear people and they can't hear me! Is there an outage????

Since Saturday my service is getting worse. I can't hear people and now some of the people can't hear me! What is the issue in South Jersey and when will it be resolved???

tunapoboy,
Hearing that you are also having issues with calls in your area is concerning and we do want to get to the bottom of this for you right away. What kind of phone do you have? Did you notice this started to happen after a certain time or after an update of any kind? Please share some additional details so that we may assist you.
CandiceH_VZW
Follow us on Twitter @VZWSupport

South Jersey Outage & Lines Down

I live in an area that was hit by the storm on 6/23 which left us without power. We are still without power. The issue is one of the trees that came down in my yard yanked the cable wire from the telephone pole going into my house so when power is restored and cable is up again, I will have nothing. I have tried reporting this 3 times now by calling customer service. The first two times it appears due to the operators having such heavy accents, they didn't understand and thought I was just calling about the known outage. The third time, today, Mary advised she would put in a ticket for a technician to review the damage so the line can be repaired. She gave me a ticket number, but I can't find anywhere to check the status and I would like to know if she actually did understand what I needed. How can I find this information? If power is restored and it still takes another week for someone to come out and reattach the line, I do not expect to be paying for the service during that time because of the outsourced customer service.

cashbethann,
I am so sorry for the delay! I have reviewed your account and see that a technician is scheduled for you. After the technician resolves the issues and your services are back up and running, reach back out to us and we will apply the credit for the services that you were unable to receive.

3G outage in Boston?

Anybody else having 3G issues in the boston area? Edge is working fine...

Although it was fine when I posted an hour ago, it's now down for me as well.
EDIT: 5 minutes later, reset the iPhone, 3G works fine now.

Exchange outage in the South Wales area

Affected areas: Llantrisant, Newton Llantwit, Pontypridd, Pentyrch and Ynysybwl.
We're aware of an issue with Broadband, Fibre and Talk services for some customers in the Llantrisant, Newton Llantwit, Pontypridd, Pentyrch and Ynysybwl area. We're working hard to resolve this and apologise for any inconvenience caused.
For the latest updates please see servicestatus.sky.com
Thanks

For some reason i'm not seeing that update. This is all i can see when i follow that link: Broadband and phoneIssuesSee less detailsSky Broadband and Talk problems in LLANTRISANT You might not be able to get online or make and receive phone calls due to a problem in your local area. We now know the problem has been caused by broken fibre cables between Weston Super-mare and Cardiff. As the affected cables run underwater, investigations in to repair work is going to carry on throughout the day. We'll provide an update on our progress this soon. We're sorry for the continued inconvenience caused. last updated 13:15Date reported: 8th July, 04:26Sky FIbre Broadband problems in LLANTRISANT, PONTYPRIDD, NEWTWN LLANTWI, PENTYRCH, YNYSYBWL You might not be able to get online at the moment due to a problem in your local area. We now know the problem has been caused by broken fibre cables between Weston Super-mare and Cardiff. As the affected cables run underwater, investigations in to repair work is going to carry on throughout the day. We'll provide an update on our progress this soon. We're sorry for the continued inconvenience caused. last updated 13:14Date reported: 8th July, 08:42

Channel outage in Boston area.

I have been unable to watch HD Channels 603 (MSNBC) 628 (HISTORY) 631 (VELOCITY) 680 (SYFY) for almost 10 days. What's going on ? All SD Channels are working. Anybody have an answer.

What error message are you getting?
Do you have more than 1 box? If so, does it happen on all of them?
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Exchange outage in the South Wales area - Update please?

Last update was 1:15PM unless i'm looking in the wrong place. Please provide us (probably many users) with an estimated time for the completion of this work ?

For some reason i'm not seeing that update. This is all i can see when i follow that link: Broadband and phoneIssuesSee less detailsSky Broadband and Talk problems in LLANTRISANT You might not be able to get online or make and receive phone calls due to a problem in your local area. We now know the problem has been caused by broken fibre cables between Weston Super-mare and Cardiff. As the affected cables run underwater, investigations in to repair work is going to carry on throughout the day. We'll provide an update on our progress this soon. We're sorry for the continued inconvenience caused. last updated 13:15Date reported: 8th July, 04:26Sky FIbre Broadband problems in LLANTRISANT, PONTYPRIDD, NEWTWN LLANTWI, PENTYRCH, YNYSYBWL You might not be able to get online at the moment due to a problem in your local area. We now know the problem has been caused by broken fibre cables between Weston Super-mare and Cardiff. As the affected cables run underwater, investigations in to repair work is going to carry on throughout the day. We'll provide an update on our progress this soon. We're sorry for the continued inconvenience caused. last updated 13:14Date reported: 8th July, 08:42

Outage south of Boston, MA

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