Outbound e-mail in IC WebClient 7.0

Hi Experts,
Small question in regards to the use of sending outbound e-mails from the IC WebClient application.
- Is it possible to have these e-mails in the Agent Inbox?
- if not, is there any way to keep track of these e-mails and to look them up? (it is not stored in the CRMD_ORDERADM_H)
Thanks,
Sebastiaan.

Hi Sebastiaan,
If it helps, for your second question you can track the outbound emails in SOST transaction.
I mostly use CRM4 and there we're not able to put the outbound emails in agent inbox only by configuration. In CRM7 I don't know if it is possible.
Kind regards,
Garcia

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Anthony_VZ,
Thanks for your reply but I still cannot get this going. If I change the outgoing port to 465 and check the secure SSL option, it simply times out and still never sends the message. So, I tried all combinations -- setting the new port numbers as you have suggested for both incoming and outgoing, turning SSL both on, then off and nothing seems to work for the outbound messages. I am OK on inbound and even if I reset the incoming port to 995, messages come in on port 110. So, problem still exists for my outbound messages.
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Hello specialists
I searched quite a lot in the forums now. I found lot of info but nothing regarding my issue.
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Edited by: Renaud Desarzens on Feb 11, 2010 3:00 PM

Hello and thanks for your help.
I was able to solve it like this:
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Regards
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Best,
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May have found a fix!
Thrashing around in Mail | Preferences | Accounts...
I painstakingly worked through all the settings for the GMail account (e.g., double-checking IMAP and SMTP parameters).
In doing so, I notices that the setting for "TLS Certificate" was "None" (as it is for my other GMail accounts).
On a whim, I clicked the drop-down for TLS Certificate...and selected com.apple.idms.etc.etc.
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Hello Onkar,
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Hi.
I am trying to set up a scenario where an outbound notification email is sent out when a Service Request is created. I have created the email FORM in WEB UI but was wondering how to trigger the email sending process (I am looking for the best practice).
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Rgds,
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Edited by: Shridhar Deshpande on Jun 10, 2010 6:38 AM

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Hi Mathan,
Please check sap note
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When filling in the email configuration for the Host, is it better to use IP address or DNS name? Is the Authentication needed, or can I just set this to allow all user to send email? Is there a preference? Would the GWIA need an exception for this server?

Originally Posted by dschaldedfg
Is the Authentication needed, or can I just set this to allow all user to send email?
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Hi!
My outgoing email is not working i have tried everything and the mail for outgoing to internet is not working.
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I can send mail internally.
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Hi Benyamin ghavam nader,
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Regards
S.Nithyanandham
Thanks S.Nithyanandham

Signatures in outgoing mail in Webclient

hi all,
how to add signatures in outgoing mails in IC webclient.We are working on CRM5.0
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Ramesh

Hi Ramesh,
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Hope this helps.
Regards,
Gervase

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Need to create sale order from the flat file & mail has to be sent

Hi Experts,
I have a requirement to create a sale order from a flat file and once the oder is created, mail has to be sent to customer as well as to internal user with the order details. I want to know how this process can be implemented and what adapters are needed to execute this.
it would be very helpful, if i get an step-by-step procedure.
Points assured for any helpful answers.
Thanks in Advance
Jai

HI Jai,
You need to create two interfaces as file will be sending the Sales oreder details that you need to capture in IDOC or RFC and then have to trigger to create the sales order. For this Standard BAPIs are also available.
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/people/arpit.seth/blog/2005/06/27/rfc-scenario-using-bpm--starter-kit - File to RFC
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1685 [original link is broken] [original link is broken] [original link is broken] - File to Mail
/people/krishna.moorthyp/blog/2005/06/09/walkthrough-with-bpm - Walk through BPM
/people/siva.maranani/blog/2005/05/22/schedule-your-bpm - Schedule BPM
/people/sriram.vasudevan3/blog/2005/01/11/demonstrating-use-of-synchronous-asynchronous-bridge-to-integrate-synchronous-and-asynchronous-systems-using-ccbpm-in-sap-xi - Use of Synch - Asynch bridge in ccBPM
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1403 [original link is broken] [original link is broken] [original link is broken] - Use of Synch - Asynch bridge in ccBPM
If you will use IDOC then In IDOC inbound processing you need to trigger for Sales order creation and then have to send the Sales Order generated IDOC as an Outbound to Mail Adapter
Flat file -
> XI ---> IDOC
IDOC -
> XI ---> Mail
This will be bit easy scenario to develope as compare to using BAPI with BPM
/people/ravikumar.allampallam/blog/2005/06/24/convert-any-flat-file-to-any-idoc-java-mapping - Any flat file to any Idoc
configuring IDOC-XI-Mail scenario using following web-log:
/people/michal.krawczyk2/blog/2005/03/07/mail-adapter-xi--how-to-implement-dynamic-mail-address
/people/sravya.talanki2/blog/2005/08/18/triggering-e-mails-to-shared-folders-of-sap-is-u - Triggering Email from folder
Thanks
Swarup

IC WebClient Cookbook

Hi,
Can anyone kindly mail me IC WebClient Cookbook at [email protected]
Thanks
Deepak

Dear All,
Please find the document in http://service.sap.com/crm-inst
As we do not encourage document sharing via email, I am taking off the points rewarded here.
Please take care that in order to improve the quality of the forum, please do not post request asking for document via email.
It is better to share the link instead.
As more ppl will be able to know where to get the doc, if he has the proper user id accessing service.sap.com for example.
Thanks & Regards,
Hongyan as moderator

Outbound e-mail in IC WebClient 7.0

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