Outgoing Mail not working with Mail.app in 10.5.7

I am helping my mom set up her email accounts on her new macbook laptop. It has 10.5.7
I have tried setting up two different email accounts in mail.app, one is a roadrunner webmail account, and the other is a gmail account. For the roadrunner account, I followed their instructions, which can be seen here: http://help.rr.com/HMSFaqs/eOSXmail.aspx
With the gmail account, mail.app was able to do the setup itself from the email address and password.
I know that the account information is partially correct because with both the accounts they were able to correctly download email onto the computer into mail.app. But both accounts have not been able to successfully send an email.
I can provide any other information about the settings used in the outgoing server or advanced information if it would be helpful.

This is so strange. The exact same thing happened to me yesterday. Suddenly, on my Mac and my PC, I was no longer able to SEND email. I am able to receive email...just not send. I too am a Comcast customer. I contacted Comcast and they, of course, said the problem had to do with the servers that my email client is trying to access and that it had nothing to do with them. We then set up my Comcast.net email account (which I never use) and it worked fine (sending and receiving).
So, I switched my other accounts to use Comcast's smtp server and that worked on the Mac only. I can now send email on my Mac but not on my PC.
This leads me to believe that it is not something wrong with my email client (since I have the problem on both my Mac and PC) but instead, something is up with Comcast.
I checked and it turns out that Comcast just implemented a new Acceptable Use Policy which specifically implements a NEW traffic management policy. This was JUST implemented this month. So, I am getting the sneaking suspicion that Comcast is somehow denying me access to those SMTP servers and I have to use their SMTP server instead.
Does this make any sense to anyone???? I am at a total loss here.
Thanks,
Susan

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Message was edited by: roconnell123

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