Outlook 2010 - messages stuck in Outbox

Hi All,
I'm wondering if you can help? I've seen a lot of forum posts regarding this issue and gone through several steps people found to resolve it. Unfortunately in this instance these steps failed to work.
Problem:
350Kb email stuck in outlook Outbox (Exchange non cached mode)
OS & Software involved:
Mail server: Windows Server 2008 R2 running Exchange 2010 14.01.0438
Client: Server 2008 R2 (Remote Desktop Services)  Running Outlook 2010
Steps Already tried:
» Disabled Antivirus fully and tried deleting
» Removed the attachment from the offending email and tried to delete again.
» Attempted to drag email to new folder but it fails saying message doesn't exist. It may of been moved, removed or access is denied
» Disabled all Add-ins & Tried running outlook in safe mode
» Enabling Cached Exchange mode, allowed to build OST & using Work offline method
» Attaching to users mailbox and deleting from another user
» rebuilt the users outlook profile
When I look at the properties of the outbox (Properties » Folder sizes). It shows the file is still there on the server
Any help would be greatly appreciated as this has happened a couple of times for this user now.
Many Thanks,
Jon

Hi,
Have you tried using MFCMAPI tool to look at the Outbox of your mailbox? If not, please follow the steps below to check the result:
1. Start MFCMAPI
2. Go to Session > Logon
3. Select your profile, the default profile name is Outlook.
4. Double-click on the problematic account.
5. Expand “Root – Mailbox” > “IPM_SUBTREE”
6. Right click “Outbox” and select “Open Contents Table”
7. New Window Launches with Title “Outbox”
8. Delete all items in the list.
9. Close MFCMAPI
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

  • Microsoft Outlook 2010 email stuck at outbox, the mail will successful send out after you restart the outlook

    Dear Mdm/Sir,
    I've a problem on Microsoft outlook 2010 with service pack 2.
    Sometime it cannot send out email, the email will stuck at outbox.  It only work after you restart the outlook and resend.
    I've add the 2 email account into this Outlook profiles and running at Windows 7 professional Operating system.
    I've try run the Outlook into safe mode, but it can't solve the problem too.
    I also create a new email profile and user profile, but still cannot solve the problem.
    Please help,
    Thank you,
    Wcnw

    Can you please check onto the Exchange server, the Outbox folder size and Items in it. Use the below command to verify the Outbox folder.
    Get-MailboxFolderStatistics -Identity <Alias> -FolderScope Outbox
    Look out for ItemsInFolder and FolderSize. If it displays content in it, you would need to remove the emails from the Outbox Folder. The Outbox folder can be accessed from the OWA light version.

  • Messages stuck in outbox when using "Send to Mail recipient" and outlook is closed

    A user who uses RPC over https all the time on his desktop in the office. In general
    he has no problem to send/receive emails. But when he tried to send a File through right click - > send to -> Mail recipient , New Email window opens and He changes
    the subject and add receipt and send email when outlook is close. The email stuck in outbox.
    any idea and how to fix it?
    Thanks in advance. 

    Hi,
    As what Roady says, it is an expected behavior. This is because the
    “spooler” which is something that manages the MAPI transports is working when Outlook is running. So when you sending messages when Outlook is not running, there is no spooler running, and so nothing is going to send your mail. The next time you launch Outlook,
    you will see the mail in the Outbox.
    For more information about this behavior, please refer to A trip back in time—the evolution of Outlook part of the following link:
    http://blogs.technet.com/b/office_resource_kit/archive/2013/08/15/the-mysterious-outlook-outbox.aspx
    Regards,
    Winnie Liang
    TechNet Community Support

  • Messages stuck in Outbox in Outlook

    We are running Exchange 2007 SP1 and Outlook 2007 SP2.
    We are increasingly recv'ing reports of users having messages stuck in the Outbox folder of their Outlook client. The messages are also visible in OWA, although the strange thing is that the messages do seem to have been delivered.
    There seem to be a multitude of posts about this issue, but nothing concrete - does anyone know if MS has found a fix for this?
    I can see this:
    http://support.microsoft.com/kb/948984.
    However, it states:
    "In this scenario, when you log on to the online account that uses this personal folder, the Outbox folder indicates that there is a message that is waiting to be sent. This message is visible only in Outlook Web Access. The message is not visible in Outlook 2007"
    - The difference is that we see this in Outlook 2007 as well.
    Anyone?

    Hi Yoshi,
    1. Would you please let me know whether your customer has same scenarios described by the KB (Move Sent Items from OST to local PST file) when the issue occurs?
    2. Whether the issue always occurs and can be reproduced? If the issue can be reproduced, please let me know the steps which reproduced the issue
    3. If the issue can always be reproduced, please let me know whether the issue occurs if you use OWA to send email or use Outlook Online Mode to send email.
    ~~~~~~~~~~~~~~~~
    Mike Shen
    TechNet Subscriber Support in forum
    If you have any feedback on our support, please  contact [email protected]  
    ~~~~~~~~~~~~~~~~

  • Images in Outlook 2010 messages disappeared (SOLVED)

    Racking my brain on this one, and tried a ton of things found in googling. I have Outlook 2010 with both a work Microsoft Exchange and personal Gmail IMAP set up, and both have stopped showing pictures embedded in e-mails.  They just show
    a completely blank box (no red X). I've been through all the "Show pictures" settings in both Outlook and Word. I disabled, rebooted, and then re-enabled just to be sure something wasn't stuck. I've also tried clearing the Temporary Internet
    folder. Even went so far as to create a dummy Admin account and completely DELETE the Temporary Internet folder so system could do a scratch rebuild.  Similar steps on Gmail.  Deleted the entire account from Outlook and created it as new. 
    All my IMAP messages pulled right back in, but still no images.
    Any idea of other things I might try?  At a loss here . . . . .
    ~Vol

    Well, about the time I posted I found the answer to my own question.  They are both things that I had tried, but I guess I had never tried them at the same time!
    STEP 1:
    - Close Outlook.
    - Go to this registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
    - Rename “OutlookSecureTempFolder” key as OutlookSecureTempFolder.old”
    - Re-start Outlook
    STEP 2:
    - Create new email
    - From e-mail compose screen, go to File / Options / Mail / Editor Options / Advanced and make sure that "Show picture placeholders" is NOT checked
    - Close & re-start Outlook
    Hopefully that tidbit helps someone else.  Thanks!

  • Outlook 2010 messages that have not been deleted are available in Recover deleted Items list

    Hello,
    Outlook 2010\Exchange 2010 SP1-clustred
    I have looked at several mail accounts through Outlook 2010 client, they are not using the cached mode, they have not emptied the trash.
    When I look in Recover deleted items I am seeing messages, mostly sent messages that are available for recovery, the problem is that these messages have not been deleted, they are
    still in the sent folder.
    I have restored one to see what will happen, it does restore to the deleted items folder.
    It seems to random messages some sent to groups some sent to a single individual
    Some Outlook 2010 clients I have checked do not show this problem, but several do including myself, I would have assumed that the Outlook 2010 client user had somehow deleted
    it and restored it causing this problem if I did not see this on my own account.
    Is this normal behavior? Perhaps some from replication or temp draft's
    Any help or information would be appreciated.
    Thanks

    Since the post is over two year old, I'm not sure manotelli is still following it, but I think he is talking about something else:
    1. He starts a message and does not complete it (or send it).
    2. The message is saved as a draft pending completion.
    3. Once he completes the message and sends it, there is an autosaved version that is deleted.
    I'm not sure what relationship exists between the "draft" which (I would think) is what is ultimately sent when the message is completed and whatever is sent to the recycle bin.
    It has nothing to do with webmail (OWA) or any form of remote access.
    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

  • Messages Stuck In Outbox Vanished Into Thin Air

    I sent a bunch of important messages to my e-mail when browsing Safari, but for some reason they weren't going through and were stuck in my outbox.Now all of a sudden all those messages are nowhere to be found in my mailbox, and I know I didn't delete them.Would an update wipe them all out?Is there any way to recover them?I don't understand why all of a sudden they are gone.I have looked everywhere for them.

    I had an excellent Apple support agent named Luis who helped out. Re-installed the account partially. Discovered that there is in fact a bug in Yosemite. The mail client in mac will not save the outgoing server address and confusion amongst different mail account happens, added to outbox messages stuck. Hopefully Apple will correct bug in later OS X version. Case number 753401346

  • Messages stuck in Outbox of iPad Mini

    Can't send messages using Yahoo on iPad Mini, they get stuck in Outbox. Can't delete messages in Outbox either. Please help, thanks.

    Why did you post this in the category "Apple Branded iPod accessories"?!?
    Try reviewing your outbox data, SMTP, IMAP, POP3, whatever you are using, you might want to look up Yahoo for more detail.

  • Messages stuck in outbox in Mavericks

    there are 3 random messages stuck in my outbox on the retina mb pro running 10.9.4.  they won't sent after all tries including restarting computer.  anyone have any ideas?  everything else is working as intended in mail.  Many thanks for any suggestions!
    ptkmac

    From the Mail menu bar, select
              Window ▹ Connection Doctor
    Click the Show Detail button. A drawer opens. Try to send one of the messages and post the text that appears. Anonymize any personal information before posting.

  • Outlook 2013 mail stuck in Outbox

    We just started using Outlook 2013 and Exchange 2013 (Fresh install) but we got a problem with additional mailboxes.
    When you open additional mailboxes on your exchange account settings where you have send as permissions and full access and then send an e-mail from that mailbox it stays in the outbox. Sending an e-mail in owa works fine from the mailbox.
    What can this be?

    We need to try basic steps for this mail stuck in outbox issue as below:
    Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
    Temporarily uninstall or disable firewall and antivirus software.
    Test in Outlook safe mode.
    Create a new profile and re-setup your account.
    Let me know the resualt. Thanks.
    Tony Chen
    TechNet Community Support

  • Mail won't quit and messages stuck in Outbox

    Having a very strange problem with Mail on my father's Mac Mini. It is not my computer so I'm not sure what has lead to this, but Mail will not quit, and every message we try to send gets stuck in the Outbox. The version running is Mac OS X 10.6.8, and the version of Mail is 4.6 (1085).
    I have tried removing all messages from the Outbox and then deleting Outbox.mbe. This hasn't worked.
    Has anyone else had this problem?

    Yes. Yes and yes. I don't want to sound like a broken record in these threads, but I got rid of Mac Mail shortly after 10.6. It became unstable and unreliable. I gave it another go with 10.8.1 and it was still a problem. IMHO it is a very weak client mail app.
    Finally I had peace in going for a web client (gmail) and problems went away.
    Just yesterday I spent hours on an unsolveable mail problem on my neighbors iMac. I finally just signed her up for gmail and imported address book and her old email server address. Simple.

  • Messages stuck in outbox but really sending many t...

    I have an E63 and just in the last few weeks whenever I try to SMS people the message is automatically sent to the outbox saying it will be resent at such and such a time for up to a few hours (unless I delete the message) but people are receiving the SMS multiple times without my knowledge (as my phone still has the message in my outbox). I have tried deleting all messages on my phone, taking out the battery, SIM card and memory card but none of that seems to work and I'm really not very keen to reset to factory settings for fear of losing all my **bleep** lol help!!

    Oh. I did use that code (then spent an hour trying to turn my phone back on!). It deleted my phonebook and since I'm **bleep** in checking that numbers are saved to my sim card... I wasn't very impressed. It seemed to do the trick, I can text again. I'm getting rid of the phone now though - I read on these forums that quite a lot of people have had the same kind of issue with the e63. Maybe I'm just a brat but I expect a phone to work properly for at least a year before giving me grief, especially a Nokia. I've only had it for 8 months!!

  • Ovi Suite 2.2.0.245 broke Outlook 2010 sync, stuck...

    241 worked pretty well, but with 245 I cannot sync with Outlook 2010 at all.
    The preparation phase will not complete:
      "Preparing to sync notes..."
      "Preparing to sync calendar and tasks..."
    It also cannot be aborted.
    When setting up sync, the selection of Outlook folders is very slow (several minutes), but it eventually does allow me to choose a folder. Still, I'm guessing the problem lies with the Outlook interface (MAPI?)
    I haven't tried to re-install Ovi yet, but looks like I have to.
    Related info:
    - 245 was an update to 241 (no re-install)
    - Nokia E71
    - Windows 7 x64
    - Office 2010

    I am not sure this will solve your problem but you can try this once.
    1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
    2. Delete the files from here If anything is there
    C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
    C:\Documents and Settings\user\Local Settings\Application Data\Nokia
    C:\Documents and Settings\All Users\Application Data\OviInstallerCache
    3. Please download MSI clean up utility from the below link
    http://support.microsoft.com/kb/290301
    Once installed please select the programs related to Nokia and click remove.
    Restart Computer.
    Then download and install Windows Installer, so that the installer is upto date.
    http://support.microsoft.com/kb/555175
    4. Restart the PC
    5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite
    6. Connect the device and try to sync
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Messages stuck in Outbox until restart on Outlook 2013

    hi,
    We are experiencing issues with Outlook 2013 on an onpremise Exchange 2013 system.
    the issue only affects users with Outlook 2013 and messages queue up in the outbox until we restart Outlook. 2010 users are fine.
    The article http://support.microsoft.com/kb/2862523 describes the issue exactly but i wanted to know if anyone has fixed this issue without disabling SPI on the firewall. The article says it is a temporary workaround as it puts the clients at risk and
    the last update was July 2014.
    Microsoft have already verified the on premise Exchange setup as we opened a call with the Exchange team before we discovered the article.
    sg

    Hi Yoshi,
    1. Would you please let me know whether your customer has same scenarios described by the KB (Move Sent Items from OST to local PST file) when the issue occurs?
    2. Whether the issue always occurs and can be reproduced? If the issue can be reproduced, please let me know the steps which reproduced the issue
    3. If the issue can always be reproduced, please let me know whether the issue occurs if you use OWA to send email or use Outlook Online Mode to send email.
    ~~~~~~~~~~~~~~~~
    Mike Shen
    TechNet Subscriber Support in forum
    If you have any feedback on our support, please  contact [email protected]  
    ~~~~~~~~~~~~~~~~

  • Outlook 2010 Messages get sent, but remains in outbox

    in my Windows 7 pc, i upgraded office 2007 in to 2010. now when i'm sending emails it's going to save in the outbox but mail is get sent.  

    Hi,
    Which type of email account are you using? IMAP, POP3 or Exchange?
    Is there another copy of the outgoing emails in the Sent Items folder?
    Please first make sure if you have the "Save copies of sent items in Sent Items folder" options enabled. Go to File > Options > Mail, scroll down to the "Save messages" section, select the check box before "Save copies of sent
    items in Sent Items folder".
    In addition, does this issue happen to all outgoing emails or just a certain type of emails? Such as a replying message? If this issue only happen to replying messages, please also have a look at the following KB article and check if it applies:
    http://support.microsoft.com/en-us/kb/293031
    Please let me know the result.
    Regards,
    Steve Fan
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

Maybe you are looking for