Outlook 2010 Not Accepting User Credentials

I am having one user who has recently stopped being able to use her Outlook Desktop application. I have tried reinstalling the full office prof. suite with no luck. When attempting to create a "Mail Profile" via the add new account wizard, I enter
the Name, Email Address and Password correctly, On the following page after clicking next, i get green checks for Establish Net. connection and Search for [email address] server settings, but once it reaches Log on to server a login box pops up asking for
username and password. At this point I enter the users email address and password correctly but the box just keeps coming up and not accepting the credentials.
I am able to log the user on via web browser through the OWA just fine, so I know her account is active and her credentials are correct. It just seems that the outlook desktop application is either not communicating with the server correctly to validate
the credentials.
Some more info: Using Windows 7. Hosted email on Microsoft Exchange 365. Desktop Suite is Office 2010 Professional.

Hi Justin,
Have you confirmed that the end-user has the correct account log-on in relation to their e-mail address within your Active Directory environment?
Kind Regards,
Daniel
Daniel Scoland Windows 7 Professional SharePoint 2010 Microsoft Office 2010

Similar Messages

Office 2007 Outlook Not Accepting User Credentials

I was setting up a user with Outlook 2007 so that he can check his email. The user is a domain user and his AD account is "synced" with his microsoft exchange account (Same password). Simple install, so it should have been straight forward. When
initializing his email account, it asks for his password and username. we input it and hit ok. The box prompts again for the same credentials. It gives me 2 green check marks but the "log on to server" issue does not give me a check mark and continuously
prompts for a username and password. The information is correct....
Things I have done:
I have already removed all of his MS Outlook credentials from credential manager.
I have reinstalled Office 2007.
I have also done other random tips I cannot remember.
Any suggestions?
Don't forget to mark the post that solved your issue as "Answered." By marking the Answer you are enabling users with similar issues to find what helped you. Lewis Renwick - IT Professional

Anyone have any suggestions to my issue? I attached a picture of the issue.
I also have more details now. After the first time you enter the user credentials the "Remember me" box disappears as shown in the picture. The prompt then continues to ask for credentials. I can access the OWA with the same credentials and there
is an ADF and I can login to the computer with the same credentials...
Don't forget to mark the post that solved your issue as "Answered." By marking the Answer you are enabling users with similar issues to find what helped you. Lewis Renwick - IT Professional

Outlook 2013 not accepting password

I've recently tried to reconnect my work email account to Outlook. However, when I try to enter my password (which I'm sure is correct, as I can log onto the account online with the password), Outlook will not accept it.
Any advice as to how I can get this figured out?
Thanks!

I've had been dealing with the same issue for three weeks now. For years Outlook worked fine, then one day it asked for the password - and even when providing the correct
password (proven by the fact that the very same password was working on my phone and the web client), still didn't accept it.
Finally, about 10 minutes ago, I fixed it. Before I go back to the binge drinking I’m doing to celebrate, I wanted to share everything I tried and the final solution.
I recommend trying each approach in order – they go from the simple to the increasingly complicated / time consuming. Hopefully one of the approaches will work for you.
My theory is that Windows somehow stored the wrong password somewhere, and kept on overwriting the correct one. I’m just very glad that is working now.
NO LIABILITY IS ASUMED – FOLLOW PROCEDURES AT YOUR OWN RISK. If you’re not a professional, seek professional help.
Here's all I tried:
APPROACH # 1: Delete the Exchange account and try to recreate it
1. I tried this approach in two ways: I deleted the Exchange account from within Outlook and in different attempts, deleted the account from within
the Mail profile from the Mail area of the Control Panel.
2. Try to recreate the account from within Outlook using autoconfigure. Outlook would not let me - it would give me an error ("encrypted connection
not availabe with your server"), then would try to set it up "unencrypted", then it would ask me to go to the Mail setting in the Control Panel
3. When creating the account in the Mail area of the Control Panel, everything would seem to work - all green check marks when creating the account
with autoconfigure.
4. When trying to open Outlook, it would again prompt for the password, and would not recognize the correct password.
5. I did a similar approach doing manual settings. All settings would be correct within the Mail area of the Control Panel, but Outlook would still not accept the password.
APPROACH #2: Delete the Profile and try to recreate it
1. Went into the Mail area of the Control Panel and deleted the profile.
2. In essence followed steps 2 – 5 from above (creating a profile first, then the account). No luck.
APPROACH # 3: Use the profile assistant from my cloud Exchange provider. (Not sure if this a proprietary thing of my Exchange provider Intermedia.net.)
1. Delete profile.
2. Downloaded the "profile assistant" from the "Setup" area of my Intermedia.net account.
3. When trying to run it, it would do something weird (it even stumped the Intermedia.net tech support guy): instead of creating a profile, it would
simply say "password saved" and prompt for the user name and password.
3. Of course, when trying to start Outlook, the password would not be recognized.
APPROACH # 4: Delete stored credentials
1. On the search box, type in “credential” and go to the “Credential Manager” that you will find.
2. Delete all credentials (both “Web” and “Windows”) that appear to have anything to do with Outlook, Exchange or email. (BTW – I tried this several times, going as
far as deleting ALL credentials I could find in my last attempt)
3. Went back and tried approaches 1 through 3, deleting the credentials before each attempt. No luck
APPROACH #5: Uninstalled and reinstall Outlook.
1. Did this, then tried approaches 1 through 4.
2. It didn’t work.
3. Yeah. I know. Still recovering from this one.
APPROACH #6: The registry (I think)
I know Windows stores passwords in the Registry as well. Ib spite of not being really sure what a Registry is, I did a web search and found the mysterious area where subdirectores with cryptic
names (like 124ww244ab-Zs—u) are created and deleted for each app. Looking at the activity there felt like listening to the musings of a BSG Hybrid.
Found the right directory for Outlook. Renamed it by adding “-old” to it.
Did approaches 1 thru 4. No luck.
APPROACH #7: Create a new User Account in my computer (Victory at last)
I wish I had tried this first.
The account in my computer is linked to my Microsoft account. So first, go into your Account and disconnect it from your Windows Account, making it a local account on the PC.
Create a new account with Administrative rights. Connect this account to your Windows account.
I went back to approach 1, but when I saw the same errors, skipped it and went to #3. This worked at last.
I hope this info is useful. Now back to partying.

How do I sync my iPhone 4s with Outlook 2010 NOTES?

How do I sync my iPhone 4s with Outlook 2010 NOTES?
NOT using iCloud-- using cable sync between iPhone and Dell computer. Contacts and calendar and music all working, but Notes not working.

Hello, Skagit46.
Thank you for visiting Apple Support Communities.
Here are the steps on how to sync your iOS device with Outlook using iTunes.
iTunes 11 for Windows: Sync contacts, calendars, and other info with iPod, iPhone, or iPad
http://support.apple.com/kb/ph12317
Cheers,
Jason H.

Outlook Anywhere Prompts for Credentials only for Outlook 2010, not Outlook 2013

I'm having a heck of a time with this one. We have Exchange 2010 on premise, with our filtering through EOP. Clients that are using Outlook 2010 Professional Plus are continuously getting prompted for credentials when off network and relying
on Outlook Anywhere.
I've read many threads about configuring credential manager appropriately for the internal domain and our external domain. I can get them to authenticate just fine, and email flows, but they continue to be prompted everytime they connect again.
Here is the kicker: When I install Outlook 2013 on the same computer, outlook anywhere functions just fine, no problems, no authentication prompt.
Like I said I have read a plethera of articles and threads about this, I have gone through all settings on Exchange, our edge server, our firewall, our certificate. The MSSTD string matches our "Issued To" string. NTLM authentication
is configured on both the client and the server. Appropriate settings are configured on the firewalls.
Anyone know why Outlook 2010 would have this problem, but not Outlook 2013 on the same computer, same user, same mailbox database?
Thanks in advance!!!

I'd still Echo Ed's original question.
Do you have Outlook 2010 patched up? At this time you need to be on SP1, and SP2 by October the 14th.
Also I expect you to have a recent update ontop of that as well.
http://blogs.technet.com/b/rmilne/archive/2014/04/14/office-2010-sp2_1320_-do-you-need-to-upgrade_3f00_.aspx
Cheers,
Rhoderick
Microsoft Senior Exchange PFE
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Outlook 2010 show all users presence not just those you added to Jabber?

A customer has requested that in Outlook 2010 that Presence state is show for all users. Not just those that have been added to their Jabber for Windows 9.7.1 client.
Is there any way to do this?
J4W 9.7.1
IMP 10.0.1SU1

So for all users in consideration; kindly check if the proxy address field in AD is populated with the following format or not;
SIP:uid@sipproxydomainname ... ( this is also the IM address and please note prefixing with the word SIP: is really important).
Note this field will ensure whether you get the presence consistently or not. Refer to the following document for more information;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97_chapter_01.html#JABW_TK_E83CC0F0_00
Here is the section that you may want to refer to; "Enable Presence Integration with Microsoft Outlook"
Please rate if you find this helpfull.

Outlook 2010 keeps prompting for credentials

Hello,
I have just about every user experiencing an issue with Outlook 2010 where Outlook keeps prompting for credentials. This has been happening ever since recent Microsoft Office updates that rolled out last week it seems. All my users still have connection
to the exchange server and can send/reply just fine. Issue occurs on both 32 bit and 64bit versions. This prompt will appear every few seconds and is becoming a nuisance for all my users.
I have attempted the following with no resolution:
- removed credentials from credentials manager
- ran Outlook in safe mode
- ran repairs on Office
- completely removed and re-added users Outlook profile (profiles are manually configured)
- made sure Office is up to date
- configured Outlook account on freshly imaged PC

Hi,
For this issue, you can first try some suggestions in this forum content:
Why does Outlook keep prompting for password
Especially try NTLM Authentication to check the result.
We have received some report about this issue since the February 10, 2015 update for Outlook 2010 (KB2956128). If you have installed this update, please note we have realized this issue and once there is any update, I'll let you know.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 not connecting exchange server

We have Exchange server on remote site. we have installed win7 SP1 and office 2010 SP2 and updated the system as well. but
outlook 2010 is always "asking password" or it shows "trying to connect" in status bar and then it got disconnect. i have tryied configured NTLM authentication, https proxy settings everything i have tryied as mentioned in
blogs but it doesn't worked out to me but outlook is working fine in other system with same settings and H/W and S/W. can any one kindly help me on this

Hi,
You can first use Remote Connectivity Analyzer to test if you can connect to the Exchange server:
https://testconnectivity.microsoft.com/
We may need to repair the Outlook profile to fix the problem:
In Outlook, click the arrow next to Account Settings on the
File tab, and then click Account Settings.
In the Account Settings dialog box, select your account on the
E-mail tab, and then click Repair. Follow the instructions in the repair wizard.
When the repair is finished, restart Outlook.
As you mentioned, Outlook always asks for password. If the issue persists, check this setting:
Go to File tab -> Info -> Account Settings -> Account Settings…
Highlight your Exchange account and click Change button.
Click on More Settings button.
Select the Security tab.
Under the User Identification, make sure the “Always prompt for logon credentials” option is not selected.
Outlook may continuously asks for password due to the corrupted credentials, we can try the following steps as well:
Go to Control Panel, and then click Credential Manager.
Note If View by is set to Category, click User Accounts first, and then click Credential Manager.
Locate the set of credentials that has Outlook in the name.
Click the name to expand the set of credentials, and then click Remove from Vault.
Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 not responding, hangs, freezes or stopped working when going from one email to another

Hi all,
I have an issue with one of my clients running Office Pro Plus 2010 32bit on windows 7 pro with exchange 2010 service pack 3 where they have voicemails coming in as .wav files and have a rule set up to automatically going into a sub-folder call
"voicemails". I have deleted all the voicemails except for 5 for testing purposes (as there was over 800 messages and thought this could of been the culprit). When opening these voicemail emails, outlook doesn't respond for about 1-2 minutes and
then opens the email eventually, then I can open the .wav file. The .wav files are approximately 50kb to 200kb in size. All other attachments seem to open quickly with the rading pane on or off.
Troubleshooting Steps I have done;
- Install the latest updates
- Check to make sure Outlook is not in use by another process
- Investigate possible issues with add-ins
- Check to see if your mailbox is oversized
- Repair your Office programs
- Repair your Outlook Data files
- Check to see if your antivirus software is up-to-date or conflicting with Outlook
- Create a new user profile in Outlook
- Created a new .OST
- Perform a Selective Startup to determine if another program is conflicting with Outlook (for advanced user)
- Create a new Windows user profile (for advanced user)
- Started in outlook /safe mode
- Turned off chached mode
- Checked error logs and receive a Outlook Hang error ID: 10001
Since doing all the above troubleshooting, I have found out the same problems occur within a Terminal Server Session (Server 2009 R2 with Service 1) running Outlook 2010 Professional Plus.
One thing I notice is that when I click on one of the email messages, where is usually says "connected to MS exchange", it is saying "requesting data from exchange".
The above is happening with another user so this is not user specific.
If you need any other info, just let me know.
Thanks in advance.

Hi,
Logon OWA and check if the voicemails can be played fine, make sure the mails are good.
If you have installed the improper drivers for any devices or hardwares, this kind of issue may occur. Actually some devices which seem to have nothing to do with the issue may also be the culprit, like a printer or some audio devices in this case.
Try restore the system to an earlier date if you have backup.
If you have got the logs, you may post the complete logs here, it may help to determine the cause of the issue.
Regards,
Melon Chen
TechNet Community Support
Thank you very much for your reply. I could access in OWA successfully with a quick response and used this as a workaround. There was not too many logs to go from.
It looks like there was a server that was decommissioned around 6 months ago and just a test thought I would start this up to see if our voicemail server had any relationship with it - once I started this server up, voicemails
were opening quickly will all users. I am not sure if our voicemail software (Cisco Unity) is pointing to our old server or if has anything to do with DNS entries but will need to dive into this further as we cannot have the old server online for too
much longer.
If anyone would have an inclining as to what this could be, please let me know.
Thanks again.

Looking for definitive answer: Outlook 2010 Notes will/will not sync with iPhone 5 with iOS v7.1.2 ?

Everyone, I have read the message board posting/response for just about every iteration of this topic I could find. I have read (and tried!!!) as many knowledge base articles as I could find. Bottom line: I feel I've tried everything I could, and I assure you, I have done a good bit of "hair tearing out" about this. Nothing in the "user friendly" world of "smartphones" in the year 2014 should be this **** complicated.
Moving on... I have a PC (viewing my iCloud account), an iPhone and an iPad with Notes that sync very harmoniously. In fact, everything that I have set to sync does so. However, I use Microsoft Outlook 2010 (Exchange version) and although I have uninstalled the functionality, I have tried the Outlook <--> iCloud sync. I uninstalled it because it was very problematic. I'm pretty good with computers, and all of the issues surrounding "the Cloud" so far in the year I've had an iPhone have seemed to be of an excessive number.
So... I welcome concrete suggestions, or more welcome... an answer.
Thank you!!

Everyone, I have read the message board posting/response for just about every iteration of this topic I could find. I have read (and tried!!!) as many knowledge base articles as I could find. Bottom line: I feel I've tried everything I could, and I assure you, I have done a good bit of "hair tearing out" about this. Nothing in the "user friendly" world of "smartphones" in the year 2014 should be this **** complicated.
Moving on... I have a PC (viewing my iCloud account), an iPhone and an iPad with Notes that sync very harmoniously. In fact, everything that I have set to sync does so. However, I use Microsoft Outlook 2010 (Exchange version) and although I have uninstalled the functionality, I have tried the Outlook <--> iCloud sync. I uninstalled it because it was very problematic. I'm pretty good with computers, and all of the issues surrounding "the Cloud" so far in the year I've had an iPhone have seemed to be of an excessive number.
So... I welcome concrete suggestions, or more welcome... an answer.
Thank you!!

Outlook 2010 not deleting messages from Deleted Messages

I have Outlook 2010 standalone on a 64-bit Win Pro system. I have settings to empty Deleted Messages at exit and to delete messages from the server when downloaded by this instance of Outlook (POP3).
BUT ... when I exit Outlook, I get the dialogue about ok to delete messages, I accept deletion, and when I restart Outlook, not only are the messages back in the Deleted Messages folder, but the messages I deleted in the last session are back in the Inbox
and Junk Email folders! Manually emptying the Deleted Messages folder does not solve the problem.
And yes, I have checked that I have my POP3 settings in Outlook correctly set.

Could you just check this?
In Outlook 2010 Click the File tab, Click Account Settings, Click on account settings again, Hightlight existing email account, click change, click more settings..., click Advanced tab, in Delivery section uncheck box "Leave a copy of message on the server.",
click OK, click next, after test email has been sent click close, click finish
BR
Mads
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Outlook 2010 not displaying images

Upgraded our MDs Outlook to 2010 and now now embedded jpg images etc that are sent to him displays.
I have tried the following without much luck:
1. Set the Automatic download option to download automatically
2. Made sure that show image placeholder is unticked
I am stumped! Any help?

Hi,
Thank you for contacting Outlook IT Pro Discussions Services.
From your description, I understand that
the embed jpg file cannot be shown in Outlook 2010. You have tried to check the Automatic download options and make sure that show image place holder is unchecked. If there is any misunderstanding, please feel free to let me know.
Based on the current situation, this issue may occur as some settings on the computer are not proper. Let’s try the steps below
to change the settings:
===============
1.
Start,
Run (or Find in Vista) and type regedit and click okay.
2.
Go down the list on the left hand side of the Registry Editor screen to
HKEY_CURRENT_USER \Software\Microsoft\Office\14.0\Outlook\Security, and finally highlight
OutlookSecureTempFolder.
3.
On the right hand side of the screen you will see
%USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
Note the %USERPROFILE% may be the user’s name instead.
4.
Highlight and delete %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if
there is anything I can do for you, please feel free to let me know.
Best Regards,
Sally Tang

Outlook 2010 not display public folder/calendar

We have a calendar in a public folder which is no longer visible when navigating through the public folder list. User which have previously opened this calendar and added to my favorites are still accessing the calendar without issue. But no one else can
open the calendar. I've tried to manually enter the path in the open shared calendar dialog and not found. How can users be accessing the calendar from an old favorite but the calendar not be visible any longer? Everyone is using Outlook 2010.

Hi,
From the description, the calendar is no longer available (been deleted or something else) in the public folder. Logically, it's not possible to access the calendar.
For these users who still have access to the calendar, I'd like to confirm if they cached the public folder to local by enabling "Download Public Folder Favorites" under Account Settings. In this case, the users may access the calendar in the cached
Public Folder Favorites. To check if these users have the "Download Public Folder Favorites" enabled, please follow:
1. Click File > Account Settings > Account Settings.
2. Highlight the Exchange Account and click Change button.
3. Click More Settings button and switch to Advanced tab.
4. Check if the "Download Public Folder Favorites" option is enabled.
We can try unchecking the option to verify if this issue is due to the Public Folder Favorites cache.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Problem of long loading and processing file in outlook 2010 of domain user

Dear all,
I have a problem on long loading and processing file when every open outlook 2010
This problem occur when I join my computer to domain (window server 2008 r2) and set outlook of domain user to use shared .pst file, owner by administrator of that computer. Every time when log in to domain user and I open the outlook, it will take very
long time to loading and processing the file, moreover it always ask password of the email I have set. However, when I finish input password and it is finish send/receive the email, the program work normally.
I also try with another user account which is the administrator of that computer, the program run very fast and work normally.
I am not sure the problem is caused from, or is it the wrong way to share .pst file with another user? Any suggestions please give to me.
Thanks in advance.

Hello,
You should ask in one of the following forums, depending on your version of Microsoft Exchange:
Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients
Exchange Previous Versions - Outlook, OWA, POP, and IMAP Clients
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Outlook 2010 keeps asking for credentials

Hello,
We have a Exchange 2013 server with outlook 2010 clients wich constanly ask for credentials.
even with the option save credentials on.
The Exchange servers are hosted and the clients are not part of a domain and use Outlook Anywhere.
Outlook 2013 clients do not have this problem.
I tried several things:
-new profile
-rename ProtectSystemProider folder
- dword registry Savecredentials
- removed ProtectSystemProvider registry key
- Removed or edited credential manager accounts
We have this problem on serveral Windows 7 clients and Remote Desktop Server 2008 r2 sessions.
Hope anyone can help me.
gr
Cris

Hi Cris,
Please try to clean up the cached credential in your computer. Then fill in with the format of UPN when it prompted for credentials next time and check the Remember my credential to save it. About how to remove cached credentials, please follow these steps:
1. Launch the Credential Manager from Control Panel > All Control Panel Items > Credential Manager.
2. In the Generic Credentials section you’ll see a setting for [MS Outlook] which will include your SSO details. Click the downward-pointing arrow to the right of that value.
3. In the expand details, click Remove from vault. Then Outlook will no longer have a stored copy of your password.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2010 Not Accepting User Credentials

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