Outlook 2010 Problem selecting ISP for email default when sending receiving OK
I am using Outlook 2010 for email with an ISP. Recently installed Outlook 2013 on a new laptop using the same broadband wireless router connection. The email file is showing as my ISP but in the Data files window although my ISP file appears I
cannot select it as the default it remains on the Data file with my ISP below it.
When I send an email it goes straight to the sent box but is undelivered.
I can receive email in the Inbox from other computers.
In the Email account details only my ISP appears with below it a statement that new messages will be delivered to the ISP account ending .pst
How can I make my ISP the default data file.
On my laptop Outlook 2013 has the default as my ISP account ending .ost
Help please
Hi,
Based on the description, you have a pst data file in Outlook 2010 and an ost data file in Outlook 2013, I think you are probably using an IMAP account?
Please note, in Outlook 2010, IMAP data files can't be set as default, because IMAP doesn't support the special folders - calendar, contacts, tasks. Outlook needs a default data file to store these information.
This has been changed in Outlook 2013, we can now set the IMAP data files as default.
If you have further questions, feel free to post back.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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