Outlook 2010 rules only run manually

Question

Hello All,
I have a user whose Outlook 2010 rules only run manually. He has some server rules and he has some that say client only next to them. All of the client side rules are listed under the server rules. I have deleted all of his rules and had him recreate them
and i've ran outlook /cleanrules and they still do not work. I'm not sure what to try next. We are running Exchange 2010 Standard and Outlook 2010. Any ideas?
Thanks,
Alex

Answer 1

I had this same problem, tried many things that said it would work and didn't. Here's how I fixed it:
There are several good programs that backup Outlook. Backup FIRST.... I use Outback Plus 9 (http://ajsystems.com/outbackplus/obp.html) and there's also BackupOutlook (http://www.backupoutlook.com/)
Backup Outlook using Outback 9 Plus then:
1 - Go to the Control Panel
2 - In the Search box - enter:  
Mail
3 - Run the Mail 
- or -  Mail (32 bit) applet
4 - Click: 
Show Profiles
5 - Select the profile (you likely have only one)
6 - Click: 
Remove    [this will remove the registry settings for this profile]
7 - Close the Control Panel
8 - Run Windows Explorer
9 - Go to the: 
[My Documents]\Outlook Files  folder
10 - Delete the \Outlook Files folder (or delete all of the items in it)
11 - Go to the folder  
c:\users\--your user name--\appdata\local\Microsoft\outlook
12 - Delete all of the files in this folder
13 - Go to the folder:  
c:\users\--your user name--\appdata\roaming\Microsoft\outlook
14 - Delete all of the files in this folder
This gets rid of the Outlook data and the profile setting.
I would restore the Outlook data (using OutBack Plus 9 - and assuming you have at least one POP3 type account) as follows:
1 - Run OBP9 and click Restore
2 - Locate the backup file to restore from  
-- Open it
3 - When you get the message indicating that a full profile restore will not be done - acknowledge it.  
OBP9 should then be planning to do a "Default" restore (i.e. it will restore the data to the default locations). 
4 - Select the Outlook data files for the restore ... but do NOT restore any ".ost" type files (Outlook will rebuild these automatically).
5 - Finish the restore -- this will restore the Outlook data files to the proper default locations (e.g. 
[My Documents]\Outlook Files for normal ".PST" files)
6 - Start Outlook [which will begin with a request to create a new Profile (Outlook) then email account]
7 - Refer to the web page:  
http://ajsystems.com/kb3/outlook2010emailaccounts.htm
and begin at step "B" ... by electing to do a manual configuration of the account.
8 - Link the account to the (appropriate) Personal Folder file [PST file] restored to [My Documents]\Outlook Files
9 - Add any other POP3 type accounts using the same procedure .. linking them to the appropriate PST file. 
Note - you can have multiple POP3 account linked to the same Personal Folder file (as was always the case prior to Outlook 2010.
10 - Add any other accounts (e.g. IMAP based accounts) which will automatically create the appropriate file and re-synch with the server.
11 - Re-run OBP9
12 - Locate the backup file to restore from  
-- Open it
13 - Select Outlook Profile settings and ancillary settings (e.g. Signatures) ... but do NOT select any PST or OST files.
14 - Finish the restore to restore these settings to the new profile (created by step 6).
This was done with Outlook 2013 as well and on Windows 7 and Windows 8.1.  All worked!