Outlook 2010 Signature Issues

I am having issues when trying to create a signature. When I click File>Options>Mail and click on the signature button no nothing happens. I'm pretty sure a window should pop up allowing me to create new signatures and edit others. Its like this feature
is disabled or something. I have a co-worker which this option works for them. Any help to fix this issue would be wonderful.
Ryan

Sounds like a corrupt registry key. Check the values in these two registry keys - it should point to your office install. 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
I have instructions at http://www.slipstick.com/problems/the-stationery-and-font-button-doesnt-work/
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Similar Messages

  • Outlook 2010 Signature: Resizes GIF-pictures when you do not have 100% dpi set on display settings

    Our automatic signature tool creates signatures for all our employees. The signature works fine until people with non-100% dpi setting on display (e.g. medium 125% or Larger 150% in Control Panel > Display) try to edit their generated
    signature and saves. Suddenly the images get resized and blurry, even if it is not displayed as resized when save the updated signature.
    It works fine to edit and save if you have display DPI set to 100%.
    The company logo is 127x38 pixels, 2,15KB GIF file.
    Is this a known bug or something else? I'm not sure its fair to blame the signature-tool as it works okay before the editor has been doing its stuff.
    Another strange thing. If I have edited a signature in 125% and saves it. I send an email and the signature logo is blurry.  But if I change display DPI to 100% and send another email (logoff and logon first to change dpi) then the logo is fine again.
    Seems like the logo is bound to text size

    Our company is having this exact same problem.  We have Outlook 2010 SP2 and Windows 7 SP1 Enterprise.  As the OP we have a signature creation tool that helps us create these HTML signatures dynamically.  OP did you ever resolve this issue?
    However, in our situation our logo gif image is already 96 DPI.  Our HTML signatures work perfectly fine when Windows DPI is set to 100%.  But, as soon as you go to 125% or 150% we have problems when saving email drafts and sending emails where the
    logo increases in size.
    Here is an example of the HTML code for my current signature.  Any help on this issue would be appreciated.  Is there a way to prevent Outlook from doing this when DPI is increase from default.  We have a lot of users that need to increase
    the DPI to see their PC better.
    <HTML><HEAD><TITLE>GK Signature</TITLE>
    <META http-equiv=Content-Type content="text/html; charset=windows-1252">
    <META content="MSHTML 6.00.6000.16674" name=GENERATOR></HEAD>
    <BODY>
    <DIV align=left>&nbsp;</DIV>
    <DIV align=left><FONT face="Arial" size="2" color="#002654">Ryan Lewandowski</FONT></DIV>
    <DIV align=left><FONT face="Arial" size="2" color="#002654">Senior PC Specialist</FONT></DIV>
    <DIV align=left>&nbsp;</DIV>
    <DIV align=left><IMG alt="Godfrey & Kahn, S.C." hspace=0 src="http://www.gklaw.com/images/logos/gklogo.gif" align=baseline height=17 width=184 border=0></DIV>
    <DIV align=left><FONT face="Arial" size="2" color="#002654">780 North Water Street</FONT></DIV>
    <DIV align=left><FONT face="Arial" size="2" color="#002654">Milwaukee, Wisconsin 53202-3590</FONT></DIV>
    <DIV align=left><FONT face="Arial" size="1" color="#002654">TEL</FONT><FONT face="Arial" size="2" color="#002654"> • 414.273.3500</FONT></DIV>
    <DIV align=left><FONT face="Arial" size="1" color="#002654">DIR</FONT><FONT face="Arial" size="2" color="#002654"> • 414.287.9537</FONT></DIV>
    <DIV align=left><FONT face="Arial" size="1" color="#002654">FAX</FONT><FONT face="Arial" size="2" color="#002654"> • 414.273.5198</FONT></DIV>
    <DIV align=left><FONT face="Arial" size="1" color="#002654">EMAIL<FONT face="Arial" size="2" color="#002654"> • <A href=mailto:[email protected]>[email protected]</A></FONT></DIV>
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  • Outlook 2010 Calendar issue - can't delete items of shared calendar, but can move it of

    So I'm deploying Office 2010 to our group and our office assistant/receptionist helps manage several calendars and he was able to do so witout problem after the upgrade from Outlook 2003 to Outlook 2010. But the other day out of the blue he started to not
    be able to add meetings to peoples calendar, but that now works in part to the /cleanfreebusy switch, but he is not able to delete meetings from other peoples calendar. He keeps getting the following error mesg: "Could not complete the deletion.
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    He does have full editor access for the calendars. The other users are still using Office 2003, except for two (who are using 2010), but he has the same issue with their calendar also. Now here is the really strange thing, he is able to drag and move (holding
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    line switch I could find.
    Help!

    Dear David,
    Based on my research, this issue might be related to many factors, such as some third-party add-ins’ conflicts. At this time, I suggest checking the issue by
    starting Outlook in safe mode.
    Start the Outlook program in safe mode
    ==============
    1.      
    Click Start, point to All Programs, and then point to
    Microsoft Office.
    2.       
    Press and hold the CTRL key, and then click
    Microsoft Outlook.
    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally,
    you could do the following to disable the conflict add-ins in your Outlook program:
    Disable add-ins
    a.    
    Click
    File menu à click Options à
    Add-in à click Go button in the Manage:
    Com-in Add.
    b.   
    Check if there are any add-ins,
    clear the checkbox to disable them.
    c.    
    Close the Office program and
    restart it.
    d.   
    Add one check back each time to the list of Add-In,
    restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.
    Best Regards,
    Sally Tang

  • Email accounts in one outlook 2010 profile issue

    Hello all;
    I hope I have reached to the correct forum.
    We are using 1and1.co.uk as the email host. Hence no exchange server.
    My client has 2 different email accounts set on outlook 2010. One is his email which everyone sends and other account he uses to check othe financial details. 
    It has been set up few months ago and he dint have any issue until 4 days back he found out if anyone sends an email to him it goes to the inbox of other account. He says sometimes it leaves a copy and sometimes it only goes straight there.
    Both accounts are in one outlook setup in his computer profile.
     I had created a rule after this that all emails sent to [email protected] should go to the inbox of [email protected] But even then it is going to different inbox.

    Hi,
    Which type of email account are you using? IMAP or POP3?
    If you are using POP3 account, please check the delivery location of your mail account. To do this, click File > Account Settings > Account Settings > highlight your POP account and click the
    Change Folder button on the bottom of the Account Setting wizard. Check if you have set the proper delivery location for the problematic mail account.
    If the delivery location is set properly, please try to create a new mail profile in Control Panel and reconfigure these two accounts in the new mail profile to check if the problem continues. See:
    http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1
    Hope this helps.
    Best Regards,
    Steve Fan
    TechNet Community Support

  • IPad outlook 2010 sync issues

    I used iCloud control panel to,wirelessly sync my iPad II with outlook 2010, windows xp pro.  First sync was successful.  All subsequent syncs have failed with an error message.   Also, when re synching, I didn't see an option to sync only changes.  The only option appearing was to re sync all calendar and contacts.

    I finally resolved this... by changing everything over to a new laptop.  I had been running iTunes on a Vista desktop, and moved Outlook and iTunes to a Win7 x64 laptop.  Once I got everything installed, I copied the iTunes folder to the laptop, transferred the purchases, backed up the iPhone and iPad to the new iTunes, and then synched them.  Set iTunes to sync Calendar, Contacts, Mail, and Notes on both, and resynched.  Once this was done and I verified that everything was intact on both the iPhone and the iPad, I tried entering a calendar event on the phone and then did another sync.  The event showed up in Outlook.  I then deleted the event from Outlook and did another sync and the event was gone from the iPhone.  Did the same with the iPad and got the same results.  So this apparently was something related to the desktop or Vista; I never got it resolved on the desktop.  Not sure what it could be, but now that it's resolved I'm going to leave it alone.  Maybe after I upgrade to an iPhone 5, I might try messing with the iPhone 4s on the Vista desktop.  If I do, and happen to get it resolved, I'll surely post something regarding that.

  • Autodiscover and Outlook 2010 Client Issue

    Hello
    We are running an Exchange 2010 SP1 and our Outlook 2010 clients are not able to connect to users' mailboxes. When we open Outlook 2010 client, we keep on getting a pop-up requesting to enter credentials. The same credentials work on OWA but don't seem to
    get accepted by Outlook 2010 client.
    Any ideas?

    Hi ,
    1.What happens when you insert the credentials ? will it get accepted ?
    2.What is the results for the test email configuration.Does it get succeed .On this step we need to concentrate on the two options (i.e results and tabs) .
    3. Get-ClientAccessServer -Identity "cas server name" | fl *uri*
    Please share me the output for the above mentioned command .
    4.The name used on the internal autodiscover uri needs to be available on the SAN certificate.
    5.Please disable the internet explorer proxy exceptions and restart the outlook client and check the results .
    6.Does the affected outlook users are connecting to exchange from LAN network or else from the internet ?If it is from internet please check the authentication set for the outlook anywhere is on NTLM to avoid the password prompts .
    7.Does the outlook client connections are going through LB or else directly to exchange 2010 cas servers ?
    Thanks & Regards S.Nithyanandham

  • Outlook 2010 appointment issue

    Hi I'm wondering if someone can help.
    Upon setting up an appointment in Outlook 2010 I have found that any time a 3rd party changes the appointment, the organizer will receive an email with an update to the meeting. However no change is made to the appointment on the organizers calendar, only
    to all other attendees. The organizer will receive an email with an update to the meeting. However no change is made to the appointment on the organizers calendar, only to all other attendees.
    Why does the organizers calendar not change after it has been amended by someone else?
    We are using Outlook 2010 with Exchange 2007 SP2.

    Hi,
    Please disable any third-party programs and make changes for the appointment by meeting organizer instead of any other users.
    Generally, when the organizer sends a meeting to all attendees, if there is an attendee proposing a new time, the new time updates would only be send to the organizer instead of other attendees. Then the organizer can change the meeting and send updates
    to all attendees.
    Please also check whether there is any delegate settings in your meeting organizer or other attendees.
    Regards,
    Winnie Liang
    TechNet Community Support

  • Outlook 2013 signature issue

    Hello,
    I'd be very grateful if someone could help with the following query that I received from a colleague. This issue was raised after I asked all members of staff, to standardise their email signatures.
    "I followed your script for this: my image comes out bigger than yours?"
    My instructions (the script) was:
    Copy the attached .jpg image to your desktop
    Select ‘FILE’ from the main navigation
    Select ‘Options’ from the drop-down menu
    Select the options for ‘Mail’ in the left hand column
    Select ‘Signatures’ from the right hand column
    If you’ve not already set up a signature, select “New”, give the signature a name and select “OK”
    Having selected the name of the signature you want to edit, insert or update the text and image in the space provided.
    Format the text, along the lines of my signature block below, adding or removing any elements (fax no, direct line, DX address etc.) according to your individual preferences
    Set the defaults relating to when you’d like the signature to be used.
    Any guidance about why the image is coming out larger when sent from a different email account/PC would be very welcome.
    Many thanks,
    Richard 

    Hi,
    There is a setting in Outlook 2013 that may reduce the size of images, if you have ticked this option, the email that you send may display the image smaller than the one other people send.
    In Outlook 2013, click FILE -> Options -> Mail -> Message format -> Reduce message size by removing format information not necessary to display the message. Uncheck this option and click OK.
    Now send the email again to check the result.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Windows 7 (64 bit) iTunes 9.2 Outlook 2010 Sync Issues

    I’ve noticed bunch of conversations here about issues with the new version of iTunes NOT syncing with outlook contacts / calendars but none of them seem to be resolved. I also have lost my calendar sync since I installed the new iTunes. I have un-installed / re-installed iTunes, tried creating a new PST file, created a new mail account, tried pretty much everything I can think of and nothing works. I have wasted more than 23 hours of my time playing with trying to fix this and I am getting pretty fed up. My question is has ANYBODY actually made it work. I fear we may be wasting our time meaning that there is a bug that no one at Apple cares to acknowledge. Thoughts?

    Hello,
    I've been searching through the forum, but did not find someone having a real solution in my situation having the problem as described above. I defintly CANNOT delete all my recurrent appointments! I have about 10.000 elements in my Outlook calender, because I'm really using it for planning my whole business day. Isn't there another solution?
    I was syncing my iPad-calender with MS Outlook (2003 SP3) successful during the last days, but "suddenly" (I think, it was after the iTunes Update) the syncing process was silently stopped as beeing successfull, and no appointments were synced anymore.
    I already followed the rules to resetting the syncdata history of iTunes and also forced to overwrite the iPads calender, but it still remains as before.
    Then I decided to delete the calender by stopping the calender syncing, I mean, I deactivated the hook and then iTunes asked, if I will delete all the data on the iPad, where I then agreed to, as you also describe. Then the calender was successfully emptied, but activating it again after syncing, the OLD state is synced back to the iPad and not my currently modified scheduled appointments from Outlook. This is a miracle, because these are old/deleted data!!! It seems the iPad is just doing a "undo".
    I already tried the "Help -> Start diagnosis" feature, this said, everything is fine. So, now I don't know, what to to?! I just want to have my calender synchronized!
    Changing the files "ssleay32.dll" and "libeay32.dll" by updating OpenSSL or copying from the iTunes "http://...\Apple\Mobile Device Support"-Folder did not lead to any changes :-/.
    I'm using iTunes v9.2.1.4, iPad iOS 3.2.1, Outlook 2003 SP3.
    So is there someone having some more ideas or giving me a hint, where I maybe could read somthing about a possible error in a log or something like that? Maybe, only ONE appointment is "ill"; how could I detect it?
    Regards, Andreas

  • Some emails from a particular sender causing Outlook 2010 to hang, task manager shows memory use spikes

    Posting this to the Exchange forum because I'm hoping there's a server-side solution.
    SOME emails received from an external sender (gmail.com address, not sure the mail client) are causing Outlook 2010 to hang when trying to open the email.  Outlook becomes non-responsive when viewing the email through the preview pane or by double-clicking
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    I've found several excellent threads on these same symptoms, but there seems to be a variety of causes.  I've tried a bunch of things so far:
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     - Tried opening from OWA, opens fine.
     - Tried exporting the email to a PST, then opening from a completely different system outside of our network, but still running Outlook 2010, same issue.
     - Tried exporting the email to a PST then opening from a completely different system outside of our network, running Outlook 2013, email opens fine.
     - Tried setting Outlook to open all emails as PLAIN TEXT, opens fine.
    Systems are running the latest Outlook 2010 SP and patches, and running a variety of OS's.  Only common denominator seems to be Outlook 2010.
    I was hoping to find a way to convert incoming emails from this sender to open as Plain Text using a Hub Transport rule, but cannot find a way to do it.
    Unfortunately I have no control over the sender, so don't know what could be triggering the problem.  
    Can anyone advise on a possible solution?  Any way to someone convert emails from a particular sender to Plain Text automatically?

    Either you inform the sender to configure in sender's outlook to send only to you in plain text please check this
    http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HA101992313.aspx
    Or
    Call a macro in your outlook example below. Please check
    this for details
    Dim msg As MailItem
    For Each msg In myNS.GetDefaultFolder(olFolderInbox).Items
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    Item.BodyFormat = olFormatPlain
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    Thanks,
    MAS
    Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

  • How do i sync my iphone with outlook 2010

    how do i sync my iphone 4 with outlook 2010?

    This is a very bad situation... i had multiple contact groups set up in outlook 2007 as per this Tut
    http://www.ehow.com/how_5937574_make-contact-group-iphone.html
    i then installed 2010 and all my contacts got removed from iphone...alot of wasted time later it turns out there is a Glitch somewhere and there seems to be only one workaround (Please if there is a better fix Post it HERE)
    if you have more than a single Outlook profile when you start Outlook choose the plain old "Outlook"  profile then click Contacts on the bottom left. now above that in the far left pane should be Contacts and Suggested Contacts - below My Contacts beyond that depends on additional accounts you have added to this account as Outlook tracks each email adress you send from as seperate ost file.
    The Contacts BELOW My Contacts is the only group that will synch with itunes so add whatever you need to this group and you should be good to go
    if you are having trouble making this work try another profile - but figure out what IS synching then copy the data you need into this group
    like i said its a work around not a fix
    APPLE  help!! Fix this Outlook 2010 synch issue Please!!!

  • Outlook 2013 Signatures not showing up at all after transferring signatures from Outlook 2010

    Hello, 
    first time on here asking a question needing help.  I recently bought a new machine, windows 7 Pro and Outlook 2013. I successfully brought over my .pst files from my old machine running Outlook 2010, Windows 7. This was great and easy, got to keep
    all my settings, rules, and private folders for Outlook 2010 right into Outlook 2013.  Then it was time to move my signatures over, I did so with ease however when I went to my signatures in 2013, NOTHING was present, not 1 out of 30 signatures I have.
    I sure dont want to rewrite each one over again. I restarted, made sure the signatures were in the right spot in Outlook 2013. I also tried putting the signatures in another folder and importing them in, nothing.  What is the deal?  Can someone please
    tell me what I'm doing wrong or has anyone had this issue?  Please help. and thanks. 

    Just to check, so you went into C:\Users\%username%\AppData\Roaming\Microsoft\Signatures on your old machine and copied ALL of the files & folders you found there, and moved them over to the same folder location on your new machine.
    After doing that when you start Outlook and look in File, Options, Mail, Signatures you see nothing listed under "Select signature to edit" at all?

  • Images Do Not Display on Signature Reply Emails _ Outlook 2010 Professional

    I created a company signature which display fine when sent, however when replying to an email the signature shows up with out any of the images.  There are simply blank squares where the images should be displaying.  Can anyone help me resolve
    why this would be happening?
    *Would the device (i.e. iPad) one is viewing the email on be the reason for the issue?
    Thanks,
    Julia

    Hi
    As per the information and details provided by you, outlook 2010 not showing image in signature during replying emails, to solve this problem please follow these steps:
    You mentioned that you are using a device, i.e. iPad.
    Mobile device supports only Plain Text and that’s why the signature image is not showing in your emails.
    If your picture contains crucial information which you really want in your signature. You can
    customize your Plain Text version of your signature to include that information in a typed form instead of as a picture.
    HTML format is capable of displaying different kinds
    of font style as well as graphics like a logo.
    You can set the email format on the
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    I hope this information will be helpful for you.
    Thanks and regards
    Shweta@G 

  • Outlook 2010 has problems dealing with in-line attachment (not an Exchange issue!)

    Hi all...
    Is there an official way to have this bug looked at? 
    (Note -- it is *not* the Exchange/PDF bug that has been semi-addressed with the very-recentInterim Update for Exchange 2007...)
    If I set up Outlook 2010 to use an IMAP server account (not an Exchange account) and send that account a message from Apple's Mail.app program -- that contains an in-line attachment -- Outlook 2010 displays the e-mail incorrectly.
    If I send e-mail using Apple Mail of the form:
    <some text>
    attachment  (and in this case I've tried .pdf, .docx, .xls, etc. -- it seems not to matter what the attachment is...)
    <additional text>
    <signature>
    Outlook 2010 displays the resulting e-mail with a problem:
    The received e-mail will look like this
    <some text>
    then *two* attachments -- the attached file *and* an "Untitled Attachment" that contains the <additional text> and <signature> parts of the e-mail (!)
    The reproducible bug (at least here) is that Outlook 2010 should display the remaining text after the in-line attachment within the *body* of the e-mail message.
    Again, this is *not* the recent Exchange issue with .pdf files -- this is strictly an Outlook issue.
    Any thoughts/help on this one?
    - Steve

    Hello,
    In order to get a better understanding of your issue I have a few questions:
    1: You mention that the sending client is an Apple mail application. Do you see this issue when sending from a non-Apple email client?
    2: Which version of Apple Mail app are you using?
    3: If you send the same mail to an Outlook 2007 or earlier version of Outlook do you see the same issue?
    4:  What is the format of the Email when being sent from the Apple mail client, is it HTML; Plain Text or Rich Text? Additionally, what happens if you send the same email but change the format.
    5: If you send an Inline attachment to the Apple Mail application from Outlook 2010, what happens?
    6: As per the Post you are attaching a single Inline attachment with text before and after the attachment before sending the email, but when you receive the mail in Outlook you get two attachments. Are these attachments still inline attachments?
    7: The second file attachment; next to the remaining text and the signature does it contain any other text? Like some error added by the server?
    9: Instead of .pdf, .docx, .xls file if you send an image as an inline attachment from the Apple mail application, then so you see the issue?
    10: If you send the files as normal attachment not inline does everything work?
    Below is an article which may be applicable to your issue although it pertains to an earlier version of Outlook:
    ‘Outlook renders inline message information as an attachment’
    http://support.microsoft.com/kb/814111
    I also came across a user who experience similar issue and they suggested, setting the apple mail application to Always insert attachment at the end of the message.
    View->Attachments and select "Always Insert Attachments at End of Message
    Let me know what the results are using that setting.
    Do let me know if you have any queries regarding the same and I shall try my best to address it as far as possible.
    Regards,
    Harveyy - MSFT

  • Outlook 2010 Shared Mailbox Outbox Send Immediately Issue

    Hello, 
    So we have a weird problem tat we have being trying to diagnose for a while and I think that I have finally got to the bottom of the problem, just now need to find a solution.
    We have a shared email email account. This is set up as shared mailbox in exchange (2010) with Full Control and Send On behalf of privileges given to three users. Each of these users has added this shared mailbox
    as a second account to their outlook (2010) profile.
    The Problem we have appears to be two fold. For some reason emails are not sent immediately for this account even though this is value of the setting in outlook. This puts an email in the shared mailbox outbox. We then have a race condition where by the
    first user of the shared mailbox whose outlook client does a send an receive first becomes the user who sent the email on behalf of the shared inbox rather than the user that hit sent. This has caused mild confusion for the recipients as signatures of the
    email does not match what outlook is displaying.
    So, firstly is this expected behaviour for shared accounts, that the outbox is shared so this race condition will always exists?Secondly, any idea why on this second mailbox attached to outlook emails are not always sent immediately? In fact this appears
    to be a bigger problem, email not getting sent until people hit send and receive has just happened to someone else. What can I do to diagnose this issue?
    Cheers
    Rich

    Hi,
    Based on the description above, the issue is that when you send an email message from a shared mailbox, the sent email message remains in your Outbox until you manually perform a Send/Receive operation.
    As far as I know, this problem occurs when both the following conditions are true:
    Your Outlook profile is configured in online mode (not cached Exchange mode).
    You have the DelegateSentItemsStyle registry value set to
    1.
    If you are using Online Mode, please switch to Cached Exchange Mode to check the result, if the issue doesn't occur then, please note there is no resolution to this problem other than to either switch your profile to cached Exchange mode or set the DelegateSentItemsStyle
    registry value to zero (0). Additionally, if your mailbox is located on Microsoft Exchange Server 2010 (or later), the Exchange administrator can configure similar behavior on the server.
    Important
    Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it,
    back up the registry for restoration in
    case problems occur.
    To change the value of DelegateSentItemsStyle to 0 in the registry, follow these steps:
    Exit Outlook.
    Start Registry Editor.
    In Windows 8 and Windows 8.1
    Swipe in from the right to open the charms, tap or click Search, and then type
    regedit.exe in the search box. Or, type regedit.exe at the Start screen, and then tap or click
    regedit in the search results.
    In Windows Vista and Windows 7
    Click Start, type regedit in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or click
    Allow.
    In Windows XP
    Click Start, click Run, type regedit, and then click
    OK.
    Locate and then select the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\<var>x</var>.0\Outlook\Preferences
    Note In this key path, the placeholder <var>x</var>.0represents
    15.0 for Outlook 2013, 14.0 for Outlook 2010,
    12.0 for Outlook 2007, and 11.0 for Outlook 2003.
    Select the DelegateSentItemsStyle value.
    On the Edit menu, click Modify.
    Type 0, and then click OK.
    Exit Registry Editor.
    Start Outlook.
    More details about the issue can be found in this kb below:
    Email remains in the Outbox when you use the DelegateSentItemsStyle registry value
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected].

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