Outlook Client not showing all emails

Hi,
We have signed up for emails on domains.live.com for the domain name kamtress.com
We setup Outlook clients in our office using IMAP.
But the outlook client does not show all emails and also shows lots of copies of sent emails while we would have sent only one.
Could you please help us out with this issue as to how this can be rectified?
We use Outlook 2013 on Windows 7.
Thank you.

Hi,
First of all, please make sure your Outlook is fully patched.
Then, please log on your web mail and check if you can see all your emails. If so, please open your Outlook, go to File > Info > Account Settings > Account Settings > Highlight your Imap account and click
Change > in the Change Account wizard, check how you set the 'Mail to keep offline' slider. Change it to
All and then check if you can see all your emails in Outlook now.
If problem persists, please try to create a new mail profile in Control Panel and set up your IMAP account in the new profile to check if it helps. To configure an email account via IMAP, please refer:
http://support.microsoft.com/kb/829918/en-us
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

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I noticed that the issue only happens to specific user with specific computer. Please do the following checking to narrow down the issue:
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