Output message error

I have three output options configured for PO. The buyer is supposed to pick between Print; Fax and Email. The Print works fine but when we are looking at Fax option it gives an error
"Error in Open_Form for document"
I can not figure out where is this coming from- any ideas? and how to correct it?
Thanks
Raj

Hi.
I found a SAP note 397691 and 532251.
Please check these note.
Keiichiro

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