Over $100 of unauthorized charges were made.. on my E-certificate, remedies?

So i redeemed a $178 e certificate (somethign i got from Coinstar) and used about $75 worth last night and then set it aside. This morning i get an email from Apple telling me,
"Your Apple ID, XXXX , was just used to make a purchase in 二战风云 HD from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you made this purchase, you can disregard this email. This email was sent as a safeguard designed to protect you against unauthorized purchases.
If you did not make this purchase, we recommend that you go toiforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance."
I immediate checked my purchase history and saw 2 purchases of over $53 that i did not make. I then changed my password on the account and emailed Apple Support. After reading the forums, it seems that this happens relatively frequently to people who get their credit cards charged.. and that their solution is to dispute those charges with the credit card company.
But my CC wasn't compromised, and my charges are coming out directly from Apple's account. I am afraid that this may be $100 gone up in smoke, has anyone had a positive experience with this? I emailed but after reading other forum messages i am not very confident that this will be resolved in my favor and that is pretty upsetting to me.
Linus

First things first, make sure you change your password immediately. Next, go to the Express Lane section on Apple Support website, click on iTunes, then account and billing on the left hand side. You should be able to find a Contact Us button where you can email your issue...make sure you include all of your unauthorized order numbers and charges in the email. Also, contact your bank and let them know of the fraud.
I finally just got my issues resolved after two weeks and PAYPAL ended up being the ones that refunded me, not Apple. I'm extremely disappointed in Apple. For having more money than the US government you think they'd have no problem refunding me a measely $228.
Another tip, make sure you sign out of iTunes and delete your cc info every time you use it. Best of luck, I hope you're able to get your money back! Through my experience I've learned about the type of corporation that Apple really is and I'd use the phrase that Steve Jobs used to use about other companies to describe their customer service.

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Hello jek28,
Thanks for using Apple Support Communities.
If you're getting the message that your Apple ID has been disabled for security reasons, then please follow the directions in the article below to resolve the issue.
If your Apple ID has been locked - Apple Support
Have a good one,
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HT5622 I've gotten over $200 in itunes charges that were not charged by me or any family user. How do I get refunded and/or charges reversed?

I have over $200 in itunes charges that were not submitted by me or any household member. How do I get refunded or charges reversed?

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http://support.apple.com/kb/HT4213
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Over $150 unauthorized charges

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MoonBlosm wrote:
I have over $150 unauthorized charges on my itunes to paypal accounts. I have changed passwords on each account as well as put in a dispute resoultion with Paypal. How do I contact Apple to dispute these charges. I had a balance with itunes cards. Also, how do I disable my account from going to paypal. This site lets me change password etc. but not how my account is charged. HELP! I want to stop the charges before they deplete me as I have heard that Apple and Paypal are in cahoots and do not refund your money (at least this was the case in the past!)
That would be a criminal conspiracy, you should call your local law enforcement if you think that is what is happening.

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So, I was hit with an unauthorized charge for the first time...

... Certainly could've done without that in my life. Was winding down on my phone before going to sleep, and received an email from Chase. I have my phone set up so that it silences between 12:00 AM to 5:00 AM, so I have to say I was really glad I wasn't able to fall asleep tonight. Someone made a charge for $143.94 at Match.com (how can you make a charge that expensive on Match? Is the membership expensive like that...?), Chase asked me online if I authorized it. Clicked no, and they said they blocked my account, and would call me tomorrow. Logged onto my account to make sure that there were no other unauthorized charges (even though I have email alerts for charges over $1, alerts can delay or fail so you never know!) just to make sure. When I logged off, I got this as an ad: I'm covered? Yeah, no kidding, haha! Should I be concerned, still? How does Chase tend to handle things like this, are they good about it? I take identity protection really seriously. My only other card (Slate) has the same charge alerts, and has been SD since I got it (it's an emergency card). I use a privacy browser that encrypts data and blocks tracking when making online purchases. My spend tends to run around the same stores I've used for years (and I haven't been making many purchases at all, since I'm paying down balance), and since getting the EMV card, I've only made two purchases—one at Target to buy some medication, and one at Staples to fax an important document—and both with the EMV terminal. Could the information have been stolen there? I don't know, I'm still really jittery from this situation—my hands are shaking and I even feel like crying a little bit. $150 isn't a lot for other people, but it's definitely a lot for someone like me. I don't know if I'm going to be able to sleep tonight, haha...

Alright, so last night, I couldn't sleep. Sunrises can be a little slow.
Received a phone call this morning, did the song and dance, and she said I would get a new card within 3-5 days. When I hung up, because I was so rattled about this, I didn't bother to recheck the phone number to make sure it was legit! She had my personal info, but she asked me my email as well (not username or password, but...)!
I have 2-step verification on my email account, so I'm not concerned that (if the call was not legit) that they would go much further. Changed all of my passwords last night as well. And no SSN info was asked, so there's that. She also made me aware of two other previous pending charges that have been there for a few days (which are legit, I had been tracking them), so I feel slightly more sure that it was legit.
Checked back at the email and webpage provided to look at the security certificate, and it checks out fine. Nevertheless, I called at the back of my card because, by then, I was already nearly crying over my oversight--anxiety issues and a lack of sleep will do that to you, heh...
This CSR tells me that, indeed, my card had been compromised, and confirmed that the account had been blocked and that they were not overnighting the card, that it would arrive in 3-5 days (which also eases me, as the woman said they were sending it via regular mail and gave the same timeframe).
Regardless, I'm the world's biggest worrywart, so I requested a fraud alert on my CRs. I don't know what to do with myself now. What else can I do to protect myself? Had a good cry, I think I'll try and get some sleep, finally...
Thanks for warning me about the passwords, though, I hadn't thought about it until some of you said so!

How do I receive a refund for unauthorized charges?

First, I would like to hear ONLY from people who have successfully gotten Verizon to refund unauthorized charges. (If your goal is to explain why cramming those fees into customer bills is OK, please answer someone else's post.)
Has anyone successfully gotten Verizon to take off unauthorized charges? I am having no luck. The first Customer Service rep said they'd only refund one month. The 2nd said they'd refund 3 months but "took the offer off the table" when we demanded to talk with a supervisor. Then she hung up. When we called back the next person REFUSED to put on a manager even when we asked repeatedly. Then he said we'd have to fill out an online request to get a refund. We did and it immediately announced that we were ineligible.
We're clearly getting the run-around.
Our next step is to file a complaint with the public utility commission in PA , but we'd really like for Verizon to just fix the problem by refunding the unauthorized charges.
Any ideas?

dsiviy wrote:
Verizon might actually believe that they're providing a service, but clearly they are facilitating--if not participating--in consumer fraud.
That's a tough one to prove. You expect too much from any company with millions of people they in the end have to watch over. You could have cought this yourself. I read my bills throughly and I also have a block as soon as I start service with ANY carrier.
I am aware that you don't agree with me on this, but a lot of scammed consumers do. Whether Verizon agrees or not, customers who've been ripped off this way almost ALWAYS blame Verizon.
A lot of consumers allowed themselves to get scammed, and you expect someone to hold your hand. I bet someone did infact authorize it, but are lying about it. Sometimes spending the time to read makes the difference in the world.
Verizon is facing a PR nightmare on this. The sooner they quit blaming their customers and start making an effort to stop the fraud, the more customers they're likely to keep.
This has been going on since 1990's with ALL carriers... There's very little PR nightmare as the courts so far has agreed with the carriers, and often times the person complaining about the charges are often the ones trying to commit fraud, or didn't bother reading the terms on what they signed up for.
You can say what you will about what I have posted, and I could careless if you agree with me or not. We live in a day and age where we move so quickly and we need to slow down and start to actually read, and think of the choices we make. Instead of putting powers in others hands and expecting them to get it right 100% of the time we need to start doing it ourselves and spend the extra time.

In April 3o,2012 and May 9,2012 some purchases of $38.75 and $24.51 were made and they were not made by me because i never spend that much. Thing is that on February 7,2012 my ipod was stolen and i havn´t gotten it back since, i need to know who did this!

In April 3o,2012 and May 9,2012 some purchases of $38.75 and $24.51 were made and they were not made by me because i never spend that much. Thing is that on February 7,2012 my ipod was stolen and i havn´t gotten it back since, i know have a new ipod and have made some purchases but never that much. I need to know who did this !!!!!!

The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Whether or not they'll do anything for you I don't know, particularly if you didn't change the password after your iPod was stolen.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

Over $100 of unauthorized charges were made.. on my E-certificate, remedies?

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