Over 6 Weeks to get a new BT line installed...even...

Hi
I moved into a new flat a few weeks back and wanted to get broadband setup through the BT line that was installed there, i rang BT and gave them the working phone number that was in the flat, they advised me that i could go ahead and use that existing line/number and could go ahead and setup broadband on it (in my case through O2) which i did....
However, a few days later O2 informed me that they had been contacted by BT who told them my phone line was to be cancelled...i found this strange as only days earlier they said i could use it, so i rang them up and they said as that phone line was in the name of the previous occupier (nice of them to tell me!) i would have to get a new line setup which would cost £127, i reluctantly agreed especially when they told me the earliest date a new line could be installed would be the 25th of January 2011 (i placed the order on the 9th of December....) due to the openreach engineers being "busy"...
Is there any anything i can do to speed this up?? As i can't get broadband at my property through any other method apart from using a BT PSTN line and getting an ISP to setup ADSL on that line
The main thing i don't understand is the fact a working BT line was active at the property up until the 8th of December, so i don't see why an openreach engineer has to be involved at all, surely its just a logical switch change at the exchange using the existing physical lines
I'm just wondering if anyone can give me any advice on this as i can't really wait that long to get the line in, as i rely on working from home and using a reasonably fast broadband connection
Many Thanks
Darren

Its taking 6 weeks for them to get round to installing my line too. Seems like a widespread problem - plenty of people complaining about similar delays on this message board e.g.
http://community.bt.com/t5/Phones/Installation-of-new-line-not-possible-until-the-13th-of-January/td...
I think this is appaling.
When I spoke to O2 to ask about it - the guy I spoke to said that they had been having this issue for months now. He pushed me in the direction of complaining directly to BT - but BT Openreach seem to claim that all complaints must go via your individual provider (i.e. they don't deal with the public)! Normally I would agree with interaction with the direct provider, but it isn't like they have a choice in which company they use to provision the line - BT Openreach is the problem!
I will echo the request of the original poster: how do we speed this process up?! Failing that - is contacting Ofcom the best way to note the poor performance of BT Openreach?

Similar Messages

I mistakenly wiped my mac ox from my macbook and i'm struggling with getting it fixed or getting a new one to install.

i mistakenly wiped my mac ox from my macbook and i'm struggling with getting it fixed or getting a new one to install. Can anyone help me? thanks
<Email Edited By Host>

Restart the Mac and hold down Command+Option+R. Choose to reinstall OS X. The version of OS X your Mac came with will be installed.

My journey of almost two weeks to get a new phone

my story of how to get a new phone has many ups and downs.
may 29th, i return from belize with a broken phone (dropped it in the ocean on a scuba trip). i go to the apple store who recommends i call verizon to see if they're going to be flexible about upgrading early to an iphone 5 rather than purchasing a refurb iphone 4. the agent i spoke to the phone tells me he asks his superior, then informs me that i can call back the following monday (may 3rd) to get an order for a new phone. why may 3rd? because it's a new billing cycle, which would put me just 1 month early for an upgrade (my actual due date for an upgrade is july 3rd). he tells me he put a note in my file saying i have been approved for this 1 month early upgrade from his supervisor so it should be an easy deal for the next agent to handle. i drive to verizon on my way back from the apple store and they tell me they do not do early upgrades and all of this would have to be done over the phone, which i do not have [ great....]
may 3rd. i call to order my phone. i need a billing password? what? nobody in my family knows what it is (my dad is the owner). i ask the rep what security question does my dad need to answer to reset the billing password. he says the security question is the last 4 of his SS. i inform the rep that i am an appointed manager of the account and i know the SS so can i reset the password? he says no, and that it must come from the owner himself (at this point i'm contemplating just to call and hang up and impersonate my dad to reset it). i ask the rep if he can take my order down (black iphone 5, 16gb, renew 2 year agreement on my number) and my credit card info, call my dad at work to authorize this purchase, then use the info i already gave him to place an order. he says yes he can do it. i ask if he can send me the confirmation email so he takes down my email address. 3 hours later i drive to the verizon store and i call my dad who says the rep called him and it should be fedex'ed to me by wednesday, may 5th. i call the verizon customer service to get confirmation numbers but lucky me, the verizon computers are down and service rep is unable to access any accounts for the next few hours but they are able to answer any general questions i might have.... (i never received an email confirmation but i figured if my dad said he took care of it, everything is done).
may 5th. no phone. i call my dad, and he says it should be there. i call verizon and they say my order is pending. why? the ToSA (terms of service agreement) has not been completed (my dad was never notified of its lack of completion). I ask them to review the details of my order. the order was not under my number, but under another phone number that was eligible for an upgrade. so not only was my order held, it wasn't even correct to begin with. i ask them to cancel the order, place the correct one under my number, and to email me the confirmation. i complete the ToSA but again i fail to receive an email. i call back and they say i have an incomplete order that requires the ToSA. i tell them i just did it and they said how about you try again and we'll call you back in 5 minutes. they transfer me to a ToSA that is for porting numbers (***) so obviously i declined it and hung up. i wait 20 minutes but i never get a call. fed up, i call again, and FINALLY i get some real answers as to what has been going on by a rep named Shelly in pendleton, indiana.
i tell shelly i was trying to complete a ToSA but i was transferred to the wrong automated machine. shelly then informs me i have TWO open orders. [ surprise! ] iphone 5 for my own number (order A) and an iphone 5 for the other eligible number (order B). [ note: the previous agent was trying to get me to complete ToSA for order B and transferred me to the wrong ToSA ] order A has a complete ToSA, and order B is pending. i tell her i cancelled order B with the last rep and she said this cancellation must be done through the automated voice ToSA. she said she can walk me through it on a 3 way call, and we successfully cancel that order. but i had my doubts so i asked her to review my other order before i hang up. she says the ToSA is complete but it the order is still pending. [ now i'm confused ] i re-tell my ENTIRE story to shelly about how i broke my phone, i spoke to a rep last week about early upgrade approval, and now it has been a train wreck trying to get a phone since then. she goes through all of my notes and tells me the first rep did make notes about early upgrades (agent notes never count as actual supervisor authorization), but then when the phone was ordered, it was ordered on the eligible phone number in order to bypass supervisor authorization. so because my active pending order could theoretically be rejected, she double checked again with her boss, and then informed me that it was HIGHLY likely my early upgrade would be DENIED. [ i'm really trying not to break my friend's phone at this point ]
so now i tell shelly that i want to re-order the exact order i just cancelled (order B) to guarantee that i will get a phone. we go through the automated process together to cancel the order i just submitted (order A). then we place the order on the other phone number with the eligible upgrade. but wait, there's another catch. i need to know my dad's social, not the last four, but the last SIX digits. [ are you kidding me? the security process is getting absurd at this point ] i ask her if she's sure since i've completed a ToSA before (order A) and was never asked that question. she said she guarantees it 100% that it will come up. she hangs up and dials me back to put me on a 3 way call with my dad to ask him for it, and then we go through the ToSA. she is absolutely correct that i needed it, and finally my order is confirmed. she is also the only rep who actually was able to get me the confirmation email of my order. i check my credit card online, and my payment has been processed. after 2.5 hours on my friend's phone today, now i am finally confident that i can get my phone by saturday or next monday, which should put this whole ordeal at almost two weeks.
my gripes
1. i waited until may 3rd for no reason at all when i could have just used another phone's upgrade option. in addtion, shelly told me i could have even swapped contracts with the other number (renew + upgrade on the other number + swap => leaving me exactly with what i wanted - a 2 year contract and an upgraded phone). this unnecessary wait probably bothered me the most. it was just wasted time and me twiddling my thumbs when i could have had a phone on monday.
2. never getting confirmation emails i asked for from other reps.
3. getting transferred to the wrong ToSA. (however, shelly told me this mistake is easily made because different ToSA share similar numbers)
4. the phone call i was supposed to get 5 minutes later after completing the ToSA came like 45 minutes later. (i was already on the phone with shelly so i never bothered picking it up.)
5. agents saying they'll do one thing then change the plan, which makes it confusing for all parties. if there's a notes section, please be thorough in documenting AND reviewing it. it also does not help at all that there is no direct line to speak to specific agents so that the customer and the service rep can work together efficiently and effectively. in my situation, i do not currently have a phone (nor do i have a land line for them to contact me at). there has to be a way for me to effectively place an order ONCE through and PERFECTLY. this is literally the most frustrating customer service experience i've ever had.
positives?
whoever shelly in indiana is needs a raise/bonus/promotion. she actually SOLVED my problem in one sitting. she also seems like the only person who actually knows how to process and cancel orders.
cliffnotes
-you can swap contracts and their phone upgrades
-verizon has the worst system for placing orders over the phone. avoid at all cost if you have to. and if you have to, hope some girl named shelly in indiana is the one picking up your call.

security questions was the least of my issues, hence, it did not make my gripes summary. the account owner authorized the order over the phone easily, but somehow some way the order still failed to go through. only one agent, the last agent, stayed on the line while the ToSA was being done 1. to check that she was transferring me to the correct ToSA, 2. to check that the ToSA was successfully completed, and 3. so she could me the confirmation numbers i needed to track it.
i had difficulties with completing the ToSA, simple required task for an authorized purchase, not once, but TWICE. the ToSA did not go through on the order on june 3rd for whatever reason. and when i was transferred to the wrong ToSA line in my own attempt to authorize a purchase on june 5th, i can see this error being replicated numerous times limiting the efficacy of an automated system when agents don't stay on the line to confirm that the final step goes through. i even tried getting the confirmation number on june 3rd, but when i called, the verizon system is conveniently down rendering any form of follow up useless. as a consequence, the lack of ability to have a single agent managing the case turns into a telephone game through the documented notes with agents unaware of what has been done previously and the reasons for managing a case a certain way.
another huge frustration i didn't highlight in my gripes is that none of this can be resolved in person at a verizon store. fortunately for those who live next to a corporate verizon building, it is easy. for the rest of us, it isn't quite so.

Ever since local provider qwest installed Bing (without permission) i cant log into my gmail account for over 2 weeks, and getting desperate here.

local provider Qwest nstalled "Bing" onto my internet without my permission , and since then, i cant log into my Gmail acct. Wont recognize my name or PW. no log in for over 2 weeks now. Getting desperate. i have asked for help using online support dozens of times with no reply from mozilla

Just to recap, this is a collection of ports I have collected over time for people who needed this information when setting up the HP ePrint app so that they could view their email from within the app. I am certain other applications also need this information. Although lengthy, I could not find a more comprehensive place to retrieve this information. Feel free to post additional information, faulty information, or other related topics below as this is simply a collection of data and it would be practically impossible to test all of them. Thank you!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

How can I get a new overhead line replaced?

Hey guys, I suscribed to BT infinity two months ago and I've noticed that everytime it rains my internet is knocked offline. Yesterday my area was battered with rain and wind all day and my internet disconnected 6 times an hour as the light kept going orange showing the annoying router walkthrough page. I've located the source where the wire is exposed and its at the top of the house:
Now I flagged this up to BT two days ago via the online chat page that was sent through twitter but I've not recieived a reply after 48 hours. DLM also has kicked in reducing my speed from 78mbps to 74mbps. I know that from reading these forums, once the speed goes down it stays down forever. I'm now considering turning off the HH5 to stop the speed plummeting even more until this is fixed. Now the question is if I were to replace the whole line, is it possible for BT to restore the speed back to 78mbps? And how do I go about changing the line? Also I believe as it is outside the demarcation point, it's upto BT to fix it and I should not be charged for it?
Cheers guys
Solved!
Go to Solution.

Thought I'd give you guys an update, I tweeted BT a few days ago and filled in the online form. They finally rang me back today and it was a fella from Ireland! He saw on the system that I had many intermittent line faults and broadband kept knocking out so I'm having an engineer in first thing Monday morning!
So a word of advice guys, best thing to do is use Twitter and fill in the form and wait for them to get back to you. I don't want to sound racist in any way but it's good to speak to someone who can speak and listen to in English fluently albeit in an Irish accent
I'll let you guys know of any developments and whether my dlm will be resetted once the issue is fixed. It's so sad seeing my speeds drop from 76mb to 54mb over two days of heavy rain
Oh and Btw one question for the pros, my master socket is backwired and I only found this out after my BT infinity installation. To be honest it's not backwired, just that it's crimped through to the extension which was converted into a master rendering my original master defunct. Could I tell the openreach guy to fix that as well or would I be charged for it as it's not a priority to be fixed?

I'm trying to download flash player, but keep getting message 'newer version already installed'

I have uninstall it and then reinstall it, but it could not work. I have done everything as described in:http://forums.adobe.com/thread/928315 but still unsuccessful.
My system is window 7 with 32-bit.
Pls help..

Hello,
Welcome to Adobe Forums
Please check the version of Adobe Flash Player on your computer (You may check it here : Checking Flash Player version)
Note : Adobe Flash Player 11.9.900.117 is the latest version.
Download and run Flash Player uninstaller
Note : Make sure you have closed all the browsers window while running uninstaller.
Now you may download Latest version of Adobe Flash Player from here : Adobe Flash Player
Thanks,
Vikram

Computer is getting a new hard drive and my iPods are full of all my stuff!

I have a 3rd generation Nano and a 160GB Classic iPod. Here is my problem and I am hoping that someone can tell me how to proceed through this. My computer crashed and is getting a new hard drive installed now. I have all of my music on the Nano and all of my movies on the Classic. When I get my computer back, it will be completely bare of anything other than the original operating system. How do I set up my new iTunes account so that it won't delete my entire saved libraries when I plug the Pods in the first time? Ideally, I would like to just transfer all of my old content straight back into the new iTunes library after I set it up.
Can anyone give me any guidance on how to pull this off?
Thanks,
MH75
Message was edited by: MH75

I had the same problem when my computer crashed.
What you have to do is under the FILE menu, there is a thing known as Lybray/ Export Lybrary (Depending on your version of ITUNES) And click Export. Save it to a potable floppy/CD/Flash drive. When you get your new Computer, hit IMPORT, and click that file, and everything will be transfer over again. Ill be like you IPOD never left home! =D

Can't get the new version of Itunes to install either autoupdate or manualy

I'm having a problem getting the new itunes to install through the apple update software, or doing it manually.
the Errors I'm getting are "Error writting to file C:\program files\common files\apple\mobile device suport\com.apple.ie.client resources .etc....(I'm just going by memory here. so it might not be toally in the right way.
Also I'm getting this error when I'm doing it manually (remember doing it by memory here) Error accourred while installing the updates if the problem persist go to tools -> download only.

Running XP Home edition and new iTunes 10.2.1 will not install for me either. Bonjour.msi is claimed to be missing even though I have tried manual download and install of Bonjour index. This seems a problem since 2008-2009 from Google search and was being cured with Windows Installer Cleanup that is no longer available for download to help this issue. Apple seems to say remove and reinstall but my system will not let me unistall either, even trying to use the proper order as outlined in this support area.
I know this is just a time bomb waiting to shut me and my phone down. Help? Someone
the Chkdsk had no result. My Safari also hangs up with no end about 3/4 thru. wanting tghe Bonjour.msi Tried in Add/ Delete Control Panel to restore Bonjour.msi with no result also. Anybody working Apple or just diddling with their phones?? and Pads>>>

I cannot get my new macbook pro running off my home wifi? HELP

I have my Mac desktop running off a dlink (Time Warner Cable) AirPort - BUT I cannot get my new macbook pro to even find this AirPort. It also wont connect as a wifi network. Everytime I try and enter the password it comes back with a connection timeout. What can I do to get macbook to recongnize my AirPort Base Station.

If I open up the AirPort App - it only says that it cannot find my AirPort wireless device (probably because I dont have one) and then if I go to networks to connect to my wifi I select my home network and it ask me to input a password (as it should) but when I try to put in my password for my network it says "connection timeout" and the screen behind it (where the options for wifi or ethernet ext are) it says no ip address under wifi (also the status indicator is showing yellow - since my wifi is on just not connected to a network. I cannot seem to find any place to input my information for my specific router. Although I can connect to neighboring wifi routers just fine.

New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

I got a new computer and installed Firefox, but don't know how to transfer the bookmarks from Firefox on the old computer.

This has to be one of the the most common problems that people encounter. We all get new computers every so often, and we all need to keep the old bookmarks when we get a new computer and install the new browser.
I feel like I must be among the small minority of people who do not know how to do this. My older computer is not dead, it just got old (it uses XP). I have been keeping it around until I get all of the data from it. Any help in doing that would be greatly appreciated.
I am now using Windows 7.

Firefox also makes regular backups of your bookmarks in a folder named bookmarkbackups in your personal settings folder. You can restore the backup to your new Firefox, but unlike importing the HTML-format file, it is a complete drop-in replacement, so if you have saved new bookmarks you do not want to lose, the export/import method may work better for you.
By default, Windows hides your personal settings folder so the easiest way to access it is from inside Firefox. You can use either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This will launch a window showing your Firefox settings files.
You might want to back up this whole folder if you have other data you want to preserve from your XP computer.
Either way, you should find the bookmarkbackups folder here and when you click into it, find maybe 10 files with dates in their names.
The procedure to restore the file once you have it on removable media or some other convenient place is described in this article: [[Restore bookmarks from backup or move them to another computer]].
Regarding the other files and what you might find of use: [[Recovering important data from an old profile]].

I purchased a new Macbook pro and an Ipod touch on the 25th of March. There was a promotion that 'buy a Mac u may get a free Ipod touch'...A specialist told me that i will receive $259 with in 2 weeks. But it has been over 2 weeks, i haven't receive it???

I purchased a new Macbook pro and an Ipod touch on the 25th of March. There was a promotion that 'buy a Mac u may get a free Ipod touch'...A specialist told me that i will receive $259 with in 2 weeks. But it has been over 2 weeks since i send receipt and product codes to repay centre in Sydney but i haven't receive it yet. Can you tell me if there are any problems?
Thanks

This is a user to user forum Apple don't handle things like that here you need to contact the point of purchase and follow up there.

I have spent the last week trying to get a new phone.

Last Wednesday I spoke with a lovely young lady in the Charlotte, NC call center. My cell phone was no longer working and I was just a little over a month shy of my renewal date. We had a great conversation and she granted an exception to have me order a new Samsung Galaxy Note 4 and we could renew my contract early. Great! I ordered 2nd day shipping thinking it would be to my home my Friday, maybe Monday. I was fine with that.
I kept an eye on verizonwireless.com and noticed it still said my order was pending as of Thursday, so I called and spoke with a gentleman by the name of Tucker. He told me the phone was still pending manager approval, but that he would have that approved immediately and it would be sent out post haste. Not ideal, but I could live with Monday delivery.
Yesterday (Monday), I phoned again. My Verizon didn't have the tracking number. The person I spoke with called the warehouse and said that my credit card was declined, and that was the reason the phone was never ordered. She said I should have been told this last week and apologized. I asked if I could go into a store to pick up the phone and she had to talk to her manager to get that approved. After a long hold she came back on the line and told me that I could go into any store to pick up a phone, that I would be eligible for an early upgrade, and it would be clear to the person in the store that was approved.
I get to the store yesterday, and they check my account, which says I'm not eligible for an early upgrade and I'm told at this point I will not be able to get the phone there. I call customer service and speak with a girl who transfers me to tech service, where I reach a man named Tucker. I'm not sure if it's the same person I spoke with last week. Tucker senses my frustration and tells me he will fix the problem. He offers to send me a phone via overnight mail to my home address. He says he cannot make it so I can pick up a phone anywhere, and that it's quicker if he just does this. I had resigned myself to the fact that I will need to wait for a new cell phone, and accept the offer to overnight the phone.
Today, I called customer service. My phone hadn't shipped. It turns out the terms & conditions were accepted after the batch time, and it wouldn't be available until tomorrow. I explained the situation yet again to a new person, who felt for what I had been through and told me that it's not typical service and not acceptable. He offered me a special promotional plan and offered to overnight a phone. I indicated I preferred to get a phone today (as I've said the last 3 days I've called) since my previous orders through customer service had gone awry and that I would appreciate it if there was a supervisor I could speak with. The rep transferred me to Marlene.
Marlene again sympathized with the situation and told me should would resolve the issue. She told me the reason the store was unable to fulfill the order was that the Wireless Zone I'd gone to was a 3rd party and I'd have to go to a corporate store. She called the closest Verizon store while I was on hold and spoke with the manager. She got back on the phone and told me everything was all set...I should talk to Zach and I'd be able to get a phone. I drove the 25 minutes to the Verizon store in Waterbury, CT. I got there and Zach informed me that he was sorry for the confusion, but that he wasn't able to give me the phone since he could only offer me a small discount. I had to buy a $70 pay as you go phone in order to remain reachable by work and in case of emergencies (another snow storm tonight).
Needless to say I was and am very frustrated. When I returned to the office an hour and a half later, I called customer service and got Ryan. He offered the same thing I'd been offered before; he would order the phone via overnight delivery. To sweeten the pot, he offered me a promotional plan for $20 cheaper than my current plan. Great. I was on the phone for 23 minutes, the majority of which I spent on hold while Ryan tried to get an approval. I hung up when I had an urgent issue come up. I called back later and spoke with a woman who told me the order was not placed, that she could call me back with a resolution in a half an hour. I did not hear back from her.
I finally call back close to 3:30 and get John. John is very kind and is sorry for all the difficulty I've experienced. He gets a director to approve a change to my upgrade date so I can go into a store (and he specified any store) to get a new phone. I left work early and went to the store, where the rep said I could not get a phone due to the fact that there was a pending order on the account.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

My kids share use my apple id for their ipods. Now I'm getting an ipad and wondering if I should get a new id (they don't want to start over). Can we share but not have to see each other's apps, contacts, etc?

My kids use my apple id for their ipods. Now I'm getting an ipad and wondering if I should get a new id (they don't want to start over). Can we share the id (my email address) but not have to see each other's apps, contacts, etc? I'd rather share I think, but don't want to create a nightmare for myself. Also, I already have a kindle app (with purchased content) for my computer - does getting a new id for itunes change my ability to access my kindle account on my ipad? Thanks!

So first I'd say that it's not a good idea to start a new apple id if you have a large purchase history. You may not transfer purchases between apple IDs. You should consider some other options listed here http://support.apple.com/kb/HE37 Primarily the option where you or your children have seperate icloud accounts/email accounts that sync their contacts apart from yours. You may use your apple ID for purchases and use a different one for icloud/email/etc.

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of the

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of these ids are obsolete and I have no access to those accts. The songs all played on my old computer without prompting me for a password.
Any ideas how I can get around this hassle and get them all to play? We're talking about 800 songs that are being obstinate. The new computer is authorized under my "new" Apple id, which I have used for years.

Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

Over 6 Weeks to get a new BT line installed...even...

Similar Messages

Maybe you are looking for