Overcharged and was credited then charged back.

Last month I decided to add a fifth line to my family plan. Went into a premium retailer got phone and then decided I did not want phone. Never had phone in my possession. The specialist called and deactivated the phone. The I got charge the early term fee and a lot of other fees. Verizon credited my account over 200.00 for all these charges, then charged me over 250.00 under Verizon surcharges and other fees. I have talked and talked to Verizon and retail store. Does anyone have any idea to help me get these charges off my bill. Have been with Verizon over one 1/2 years and service is great. I like that they should of never charged all charged to begin with. And then to have then charge them back was not right either. Can someone please give me some advice. Was told to call customer loyalty and talk to them or financial services( yea like that helped. Credited last months bill and all owed was 39.00, then this month added all back on know have over 500.00 cell bill. I would leave if didn't get good service.
Frustrated!!!!!!!!!

Thank you budone for your input.
@chevygirl,
I can certainly understand how frustrating it can be to have unanticipated charges on your billing statement and I welcome the opportunity to assist you in resolving this issue.
We would need to take a look at your account to see why you were billed these fees. However, if you purchased your phone at an indirect store, as budone mentioned, you would need to go back to the store where the device was purchased. If you purchased the phone at a Verizon Wireless store please send me a private message with your name and mobile so I can access your account. I'll be more then happy to assist you in getting this resolved as soon as possible.

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Hello,
I was overcharged during a purchase at Best Buy. I was told that I would be getting a refund in 7-14 business days and it has been well over that and I have received no refund. I have receipts, bank statements, and even the Best Buy points in my account page to prove that I am owed a refund. What is my next step?
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Thank you for reaching out to us in regards to your purchase! It is strange to hear that you were overcharged, and I apologize for any inconvenience that this may have caused you. With the email address you registered with the forum, I was sadly unable to locate any indication of what purchase you were overcharged on.
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I'm going to China and was wondering about charging issues-

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i was told that in China the watts are the same but do i still need an adaptor?
dont want to burn something out.
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(| |)
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VZW sucks, after overcharging me for four months they issued a credit and then charged me for that credit the following month and 2 cost service reps and one supv can't figure out why...THEY SUCK

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Grothka wrote:
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Thats interesting. Sounds like a fairy tale but interesting.

Overcharged and was credited then charged back.

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