Overcharged and was promised a return and never got one.

Hello,
I was overcharged during a purchase at Best Buy. I was told that I would be getting a refund in 7-14 business days and it has been well over that and I have received no refund. I have receipts, bank statements, and even the Best Buy points in my account page to prove that I am owed a refund. What is my next step?
Thanks in advance.

Greetings qtlol,
Thank you for reaching out to us in regards to your purchase! It is strange to hear that you were overcharged, and I apologize for any inconvenience that this may have caused you. With the email address you registered with the forum, I was sadly unable to locate any indication of what purchase you were overcharged on.
With that said, please keep an eye on your inbox for a message from me, as I am requesting further information from you to look into this issue. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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