Overhead cables

Firstly - sorry if this message is in the wrong place!
For the first time in years, I decided to cancel my window-cleaner and clean my windows myself only to discover that I can't actually open them due to the outside cable (to the pole) running across both the bedroom and the bathroom windows!
I was referred to Openreach and advised beforehand that there may be a charge in the region of £138.00 for moving the cable.
I was a bit dubious about filling in the 'relocation' form on the Openreach site as I didn't want to place an order. I wanted someone to explain to me if it was usual practice to ignore the fact that some windows swivel when installing these cables.
To my knowledge, the cable has been in it's present position for a number of years.
I would have thought that common sense would have prevailed in these situations and that engineers would have placed it at a higher level? Apparently common sense in this situation did not apply!!
Any suggestions?
Annie
Spoiler (Highlight to read)

Thank you for your reply John.
I agree that whichever engineer installed said cable, wouldn't have known the particular opening style, but again, common sense should apply, that unless the space was very limited (which it's not), this would be taken into consideraton.
Had it been installed slightly higher, no matter what way the windows opened, it would have been high enough not to interfere.
Annie

Similar Messages

Tech question about installation, cabling, speed, ...

The gentleman who owns the company I work for has a home office with regular ADSL. He only gets about 2Mb from this line and would like it faster if possible.
I went on the BT checker page and it said Infinity was available and he could get 30Mb download speed. Please can someone tell me what end to end this check is conducted over? Does the test go all the way to the master socket in the house or does it just test between the 'exchange' and the BT box at the end of the street?
The reason I ask is that he has 50-100m of old overhead cable going in to his property (big drive/garden) and this is the main reason he has always cited for the slow bandwidth issue on ADSL as neighbours who live closer to the BT box fair much better for ADSL speeds and a neighbour who recently had a new long overhead cable installed also did much better.
I am concerned that if I order this product for him the speeds will be far lower than those promised because of the poor quality cables between his house and the BT box.
Please can someone advise?
Many thanks in advance.

mjwilde wrote:
Thanks for your responses guys.
Infinitechris: the lady in the BT call centre I spoke to told me that it was the specific line in question that had been tested, although when I pressed her on the details of this (i.e. was it tested to the BT box or to the master socket in the house) she first said one, then later said the other. When I kept asking about this, she just kept telling me I didn't get it as it was fibre optic broadband. When I said the last 100m was an overhead cable and most definitely not fibre optic, she insisted that the line had been tested and the speeds she told me were the speeds I would get.
PLC: His actual usage will be quite low - just a few GB per month but what he wants is for things to happen quickly when he is online.
If you are just talking emails /web browsing, then he is hardly going to notice a speed improvement.
If you are talking Downloading large files/ streaming/ youtube, Iplayer etc then yes you will notice the difference
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

How to save photoshop CS5 extended edited photos in iphoto on Mac?

Hi this is my first post on here, so i'm unsure if i have put my question in the right place? etc....?
I have only just purchased CS5 extended and have just been on a intro course, and today decided to edit a few of my photos in photoshop.
i opened my photo from iphoto and edited it fine, that part was fairly easy to do, once i had finished i then went to file to save my photo, which i thought was straight forward as per click on 'save' once i had done that i closed the photo down, then moved onto another photo to edit.
after which i was looking through the iphoto folder, and i noticed that the photos i had edited using photoshop were still showing the parts of the picture that i had edited out i.e. overhead cables were showing in the picture! when i clicked on the photo to make it larger the edited version appeared.. i.e. no cables were showing!!
now am i going mad here, how has this happened? the next time i did a 'save as' and selected to save as and replace the original, but yet again the small picture in the folder is still displaying the original, now how am i going to know which photos have been edited and which haven't unless i click on them to make them large and show up the edited version!!!!! do i need to save the edited photo in a differnt way?
sorry for the long post but i wanted to give you all the info i thought might be of help.
Many thanks if you have read this far and i await your comments....Marie

Forget about iPhoto. Honestly.
iPhoto doesn't play nice with Photoshop—or any other program, as a matter of fact.
iPhoto uses a "libraries" paradigm and buries your images deep in "packages" only iPhoto can access. (Sure, there are workarounds, but what a hassle!).
I routinely delete the iPhoto application from all my OS X installs.
I suppose what you can do—if you insist on using that program—is to open the Photoshop-edited image with iPhoto and do a Save As from iPhoto itself.
Wo Tai Lao Le <====== (unabashed iPhoto hater)
我太老了

Welfare Cases what exactly does priority mean?

We have been awaiting a fix on a welfare case since last Saturday, first reported on Friday 20th but still no commitment from BT as to when the service will be restored. All we get is excuses from the BT call centre along with promises of call backs to update and provide a fix date but so far nothing we have been promised has happened. I asked for a senior manager to call me on this and despite promises still nothing.
Given that a Welfare case should be fixed within 24-48 hours what on earth are BT playing at?
Without a successful resolution of this today, I am going to raise a case with Ofcom.
Solved!
Go to Solution.

Thanks for the views. Appreciate that some fixes are considerably more difficult than others but the main problem I have here is that we have had very little feedback from BT as to the cause apart from advising that it is an exchange problem and that they would need to get a frame engineer in to fix. The story then changed and they said that there was a problem with an overhead cable. This story then changed again and they went back to the Frame Engineer having to rebuild and reconfigure cabling within the exchange.
We have had so much BS from BT that we do not trust any of their answers of estimates of fixes. They have promised absolute fixes 3 times over the past 5 days and we have yet another deadline of midnight tonight, promised 10 minutes ago after the call centre spoke to the frame engineers (apparently).
For a communications company BT are not communicating and even when we do manage to get someone who apparently is trying to do something about it, we are the ones who have to chase up again to fnd out why the latest promised fix time has not been achieved.

Bizarre phone fault - can anyone shed more light t...

We have recently moved into a rented house and switched to BT from day one as there was a special offer phone/broadband/TV package. But we have an odd phone fault and wondered if anyone had experienced similar?
We have a main socket which is different from any shown on BT website, with two identical slots each labelled "BT exchange line", each with a sticker with a different number (does not seem to be a phone number): the socket looks a few years old and the stickers have an obsolete customer service phone number on them.
We can plug a phone into one of the slots and it works and we have also now plugged the BT hub into the same slot via a splitter - that also works. The other slot is dead, so we assume it might be two separate phone lines.
But the main socket is in our daughter's bedroom so we need to use the various extensions in the house - we also need to connect our BT hub near the TV.
When we plug a phone into any of the extensions we get a dialling tone and can dial but when we get to the eighth digit (always the eighth) of whatever number we try we get "the number you have dialled has not been recognised".
After going through the BT faults site (no use as our main socket is not shown there and there is no reference to a similar fault with the extensions) we rang BT and got the call centre, which was frankly no help. They did not recognise this fault and seemed to have no technical knowledge at all. I asked to speak to an engineer and was told (I quote) "this facility is not offered" - this is clearly unsatisfactory (in fact, utterly stupid), our previous phone company always had experts on the end of the line if necessary and they twice helped us to sort out problems in a few minutes with no need for call out.
But BT said, very unhelpfully, that the only way they could help would be if, rather than a two minute phone chat, we called out an engineer for which we would be charged £129.99 if the fault turned out to be beyond the master socket. We had no way of knowing whether this was the case in advance (neither could the call centre operative enlighten us), given that the extensions DO seem to be connected to the line (as we have dialling tones), just not working for reasons that may or may not be to do with the main phone line or the way BT has connected our number.
Obviously £129.99 is a ridiculous call out charge for what could be two minutes work. It also seemed suprising that BT could not immediately access a record of what sockets were installed by BT itself in the house and that the call centre seemed never to have encountered before the type of socket we have. And that BT then advised us "to contact a local engineer" - should not BT have local engineers, we live near Reading so hardly the back of beyond?
In fact, even more bizarrely, a BT engineer, local or not, had already visited WITHOUT an appointment a few days previously after we had first contacted BT to say the phones were not working properly and phoned us from outside asking for access to the house....but this was during a period when we had notified BT in three separate ways (phone, text and e-mail) that we would be away.....
All in all we are mystified by the nature of the fault - if anyone on this forum has experienced similar, it would be great to hear about it - and equally so by BT's response to it and by its apparent policy that no-one with any expertise should speak to us about it without a £129.99 charge - hardly the way to welcome and retain new customers in what is now a competitive market! After a forceful complaint it seems that we will now be able to talk to someone other than the call centre....but not clear whether this will be a qualified engineer and getting this far has already taken hours of our time.

Sounds like you have a LJU4.... In the early to late 90's when people got dial up BB a lot of them took a second line, so they could use phone/internet at the same time......
To stop people requiring two overhead cables from the pole and two different NTE's BT created the Drop Wire 10b, a 2 pair aerial cable. Orange/White pair 1 and Green/Black pair 2. They then did the double socket, LJU4 so you wouldn't need 2 separate sockets....
I would imagine the LJU4 would be your *Master Socket* and the others would just be extensions off it.... That's just my opinion though, without actually seeing the wiring setup I couldn't say....
Can you get a pic of the socket and a pic of the wiring behind it?

Quiet Line test with ADSL modem connected

Hi,
If I carry out the quiet line test from the test socket without the adsl modem connected then the line is quiet, when the ADSL modem comes on line, then a very distinct hiss is heard. It is loud enough to disrupt normal phone conversations.
Different Modems, different Filters (including the one recently fitted in the master socket by openreach) make no difference.
The fault history on the line is that during wind & rain then the line is really noisy with pops & crackles . Then as the weather improves the pops & crackles drop, but the hiss will remain.
Needsless to say the ADSL modem drops out regularly during bad weather, and is now connecting way below its normal 10Mb rate.
A line engineer is booked to visit , so hence can I use the adsl modem hiss on the voice line as a diagnostic to help them discover the problem?
Thanks
Andy
PS
my modem stats are:-
Billion 7800DXL
Mode
ADSL_2plus
Traffic Type
ATM
Status
Up
Link Power State
L0
Downstream
Upstream
Line Coding (Trellis)
On
On
SNR Margin (dB)
9.6
24.0
Attenuation (dB)
38.0
21.5
Output Power (dBm)
0.0
12.8
Attainable Rate (Kbps)
11528
888
Rate (Kbps)
2268
440
MSGc (# of bytes in overhead channel message)
98
12
B (# of bytes in Mux Data Frame)
4
55
M (# of Mux Data Frames in FEC Data Frame)
1
1
T (Mux Data Frames over sync bytes)
9
1
R (# of check bytes in FEC Data Frame)
14
8
S (ratio of FEC over PMD Data Frame length)
0.0689
4.0000
L (# of bits in PMD Data Frame)
2204
128
D (interleaver depth)
448
8
Delay (msec)
8
8
INP (DMT symbol)
11.00
2.00
Super Frames
1084427
962636
Super Frame Errors
921
1
RS Words
81906658
1413000
RS Correctable Errors
3210
0
RS Uncorrectable Errors
0
0
HEC Errors
268
3
OCD Errors
0
0
LCD Errors
0
0
Total Cells
7555496
1457894
Data Cells
218532
53320
Bit Errors
0
0
Total ES
25
1
Total SES
22
0
Total UAS
266
266
Solved!
Go to Solution.

Hi,
I run a mrtg server to log stats from the modem. current connection time is an hour or so. During the storms of the past few days, the connection can be up and down every few minutes . During these periods, the crackle and pop on the line is deafening.
I am double filtered on the phone line (i.e. a filter connected to the faceplate).
At times, when the modem is stuggling to connect, extablishing a voice call can stabilise thngs. To my mind this all points to a high resistance connection. That somehow is causing the higher frequency adsl signal to be the source of lower frequency (& thus audible) hiss.
I guess it's going to depend on whether the Engineer is up for replacing overhead cables / joints . Given that one is under significant strain from large silver birch branch some 100m away from my property.
If someone could do a quick quiet line test, (with their adsl connection up) and report whether they hear a background hiss it would be most useful.
Thanks
Andy

Who is responsible for permanent repair of a downe...

A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. So I called our provided (Sky) and they needed me home in order to verify that it was nothing internal - so I made my way home.
As I drove along the road outside our front door I could see the cable lying in the field next to the road, just outside our front door - it had been severed and had dropped from the telephone poles. Sky of course wanted me to still do some checks inside the house... and biting my tongue I duly obliged.
Sky's customer service was great and they listed it as a fault with BT - and said I should also report the cable as dangerous. Since it was lying on the edge of the road, partly in a farmer's field, I did so and was duly given a reference for the issue. Two days later a BT guy turned up and repaired the cable on the ground - linking the severed ends via another length of cable (and two junction boxes). Of course, it was still lying on the edge of the field. He said about 10 days later someone should come along and fix it properly (presumably meaning putting it back onto the poles).
A few days later a neighbour came along with photos and description of the lorry that had damaged the cable - as he'd witnessed it. We'd kind of assumed the farmer had been involved, but now had photographic proof (cable dangling from lorry cab!) of who did it. I rang up the BT line and gave this information, which they were thankful for.
Roughly 6 weeks later I rang up BT again (their 'dangerous cables' line) and asked what was going on. This is where things got weird. I confimed that my line was working and that the cable was no longer dangerous. But of course the cable wasn't fixed. That's not BT's job, apparently - or at least not the job of the BT department I was speaking to. They'd done their bit in making it safe. They even said to ring Sky - but I pointed out that since my line was working fine they wouldn't do anything. The lady on the line admitted it was a weird situation to be in - how to escalate the problem, to get it properly fixed? She had no clue - but offered to get another BT guy out to check it (giving me another reference number). The BT guy may have come along - but that was weeks ago, and no proper repair has occured since.
You see, the famer accesses the field by driving from the road to the field, as most farmers do, and will inevitably drive a big tractor across the line - and most likely damaging it again. We've told the famer about the cable, but the cable is now submerged in crops growing around it, so I doubt he can avoid it.
WHO can I contact to escalate this non-faulty but incorrectly-located cable? There appears to be no-one. The fault-reporting system appears to be grey-area for cases like this, where my line is not faulty, but would quite literally prefer a pole-line than a land-line.

If you reported your line out of order to Sky and reported a dangerous cable to Openreach (something a concerned passing member of the public could have done ) , then were 2 reports in the system ?, and the engineer who turned up , which one was he working on ?, or were both tied together ?, you need to ask Sky about the fault you raised with them, did they even raise one ?, if they did what was the 'clear code'
The engineer has done a temporary fix , but more of a concern would be why the repair was done that way, overhead cables have standards to be adhered to, and are probably adhered to more these health and safety conscious days than in the past, like hight above the road, and where high sided vehicles may pass under, the hight above increases, so it's possible that's why the wire wasn't replaced like for like, or it could be the poles are deemed 'D' , dangerous to climb, again this would explain not putting up a wire exactly as it was previously.
If it's a temporary fix then presumably at some point more work will be done, but a doubt any timescale would be provided, if it's the permanent fix, then I doubt you can do anything other than expect the line to be damaged again in the future
As others have said though, as you are not a BT Retail customer, then this isn't really the appropriate forum , as you use Sky it's them , and you seem quite happy so far with their response , you need to speak to, but don't accept any 'it's not us it's BT,' because it isn't, if it's Openreach, you cannot speak to them , you need to get Sky to do that for you

What versions of the Home Hub are compatible with ...

I've heard verbally from a variety of people (all paid by BT) that v1 Hubs won't work properly with 21CN and I have certainly just had a "user 21CN upgrade experience" that confirms that - exchange got upgraded, my profile which used to be over 5000 using a previously satisfactory v1 Hub immediately dropped to half that, and as soon as I connected with a new v2.0 hub, the profile shot up to 21CN levels which were more than double the pre-upgrade levels.
It would be great to see a formal response from BT about this and some published documentation about which hubs are compatible, and also a clear statement of what BTs formal policy is on how v1 Hub owners are dealt with when exchanges are upgraded to 21CN.Possibly also updating the online help files and FAQs about 21CN?
It would also be good if the overseas support staff were briefed on the matter and given an appropriately updated script.
I would like to thank the excellent UK based support team, accessed via the online contact route, and the BTOpenreach engineers who were all excellent. At the moment I am very satisfied with the result - but would like reassurance that OTHER customers who might be struggling with poor speeds after a 21CN upgrade, purely because of having a v1 Hub, (or even a 1.5 hub?) are not subjected to a lot of frustration, wasted engineer visits etc. when just sending them a new 2.0 or 2.1 hub might solve their problem.
My broadband secrets and tips

RogerB wrote:
Linda_Smith wrote:
I tested before and after the engineering work on my line, using the old hub and saw very little change - and virtually NO change in the key noise stats. I tested both on the test socket and on the normal setup. And the profile would not shift from its low level.
I tested before and after connecting the new hub today, and saw a huge and immediate change, in both synch rates and profile, and noise levels - instantly the hub synched. And the profile came up dramatically within about two to three hours - this is the only thing that had moved it over the last week. And I tested the new hub immediately via both the test socket and the normal connection. So I don't agree with the last comment about CCSNR because I KNOW what the engineering work did to the CCSNR (and so did the engineer who checked it before he left and commented on it still being so high).
Linda are you saying that after the new hub synched and gave you a better synch and profile .... the noise margin was still running at a high level? ..... or did it reduce from previous levels ..... or stay the same??
Trying to get an angle as to what's coming off with the 21cn upgrades, as clearly this is a common event all of a sudden.
Before the line work/engineer visit,the engineer who phoned me (while we did various remote tests with hub in test societ) said, after we had done remote tests with the hub in the test socket - tell your visiting engineer this information from remote tests - "Loop Loss Line attenuation 23dB, Profile from Exchange - 3dB downstream, SNR is high even using test socket."
the v1 hub - prior to the line work - was giving these sort of stats
(test socket)
DSL Connection    Link Information - Uptime:   0 days, 0:02:01 - Modulation:   G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:   735 / 4,091
Data Transferred (Sent/Received) [KB/KB]:   23.00 / 25.00
Output Power (Up/Down) [dBm]:   9.5 / 19.5
Line Attenuation (Up/Down) [dB]:   11.0 / 23.0
SN Margin (Up/Down) [dB]:   8.0 / 17.5
Here are the stats AFTER the engineer line work and using the v1 hub (test socket) - and I'm sure nothing was done at the exchange whatsoever cos the engineers didn't go there. Everything stayed the same over the next day or so till I received the new hub and connected it. the up/down bandwidth has gone down - there is an "odd" result for output power of 0
v1 hub again - test socket.
DSL Connection    Link Information - Uptime:   0 days, 0:01:03 - Modulation:   G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:   691 / 2,979
Data Transferred (Sent/Received) [KB/KB]:   61.00 / 44.00
Output Power (Up/Down) [dBm]:   9.5 / 0.0
Line Attenuation (Up/Down) [dB]:   11.0 / 23.0
SN Margin (Up/Down) [dB]:   10.0 / 21.5
As you can see the synch and noise are not very different to what they were before the line work. This is still the v1 hub, but with everything from the cable connecting overhead cable to the NTE5 replaced with spanking new kit - new down cable, new NTE5, removed old GPO junction box. But as the visiting engineeer said - you still have a lot of noise.
then my 2.0 hub arrived
today I got this - v2 hub in test socket as soon as I unpacked it and once I had the wireless link sorted and could run a speed test on my desktop - everything else the same as the test above. Prior to fitting the hub there had been no dramatic rise in profile or synch on the old hub but I haven't recorded the results. This is the first 2.0 test.
ADSL line status
Connection information
Line state   Connected
Connection time   0 days, 0:35:23
Downstream   13,399 Kbps
Upstream   1,107 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   3.0 dB / 5.8 dB
Line attenuation (Down/Up)   25.0 dB / 11.5 dB
Output power (Down/Up)   0.0 dBm / 12.5 dBm
The profile at that point was still as it had been before, but then adjusted after about two hours and shot up from 2500 to 11000
NB - remember that just to confuse us - the v1 stats and the v2 stats give up/down figures the opposite way round.
I noticed that doing tests in the test socket with the v1 hub, very often it would fail to login to the internet (no internet light, no internet connection) even after synching and being left. A GUI restart didn't fix it, but a cold reboot seemed to make it login and the internet would connect again.
I'm not arguing the techie explanations for all of this - but I was very careful recording all the stats and circumstances and exactly when they were done, and what had and hadn't been fixed. I'm not technically minded and know nothing about SNRs and attenuation - I will leave the discussions to the rest of you.
All I can see is that the change of hub was what made the BIG difference and it was instant.
My broadband secrets and tips

BT Infinity sped dropped from 34Mb to 2.4Mb after ...

My telephone line wnet out of action on 22 December dure to local flooding problems. Service was re-instated in teh New Year. Before the interrupion to the telephone seervice (which resulted I beleive in a new section of cabling being replaced - over 100 local phone lines were afffected) I had BT Infinity download speed of around 34MB and upload of around 6Mb. Since reconnection of teh phone line this has dropped to a maximuk download of 2.4Mb and uplaod of 0.72Mb.
I have loggesd this with the fault centre in India. At first I was told that the problem was still with the telephone connec tion and there was a fault in an overhead cable somewhere. I was told that I needed an engineer visit after this had been sorted. I was given a date for a visit in 12 days time. Today the time is up and no visit has taken place. When I contacted teh fault centre again they denied making any arrangemtns for a visit (although they telephoned me twice to confrim the date and to ask whenther I wanted morning or afternoon). The fault centre now tell me there is no fault showing on their test and that my computer is the cause. (I am using a 2012 Apple iMac - the same set-up that was receiving the higher speeds up to 22nd December.) I have been through every recommended action - disconnecting, taking out all connections, restarting the router, etc, etc) and it makes now differnece. Connection between the router and the computer is by ethernet, and have also tried it with wireless.
I connot find any way to make direct contact with either BT Infinity in UK or with BT Openreach. Can anyone suggest a solution to my problem - I am now getting slower speed with BT Infiinity than I was a year ago without the 'superfast' conncection.
Solved!
Go to Solution.

The test gave the following results:
Download: 2.37Mbps
Upload: 0.72Mbps
Ping Latency: 60.25ms
Further diagnostic test gave:
Download speedachieved during the test was - 2.4 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 2.41 Mbps
Upload speed achieved during the test was - 0.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
The test result has indicated that you should contact your ISP for further assistance.

FTTC less than half the speed of neighbour who's f...

Before migrating to FTTC, I was getting 6.9Mbps and occasional dropouts. My neighbour was getting 3Mbps.
After migration to FTTC, my neighbour is getting 14.4mbps. I'm getting 6.0Mbps - slower than the previous standard ADSL to the exchange...
So far, BT are resisting fixing my problem. The cause seems obvious; my neighbour's line runs overhead to the cabinet, in a modern/copper cable bundle. My line runs underground in an old/aluminium bundle.
I suspect that my neighbour was switched from the underground cable to the overhead cable when he moved to BT Infinity 2; his estimated speed (during the negotiations) was 14.0Mbps. This shows that BT are aware that 14.0Mbps is achievable in our location.
Meanwhile, 40 yards closer to the exchange, I'm languishing on the aluminium bundle at 6.0Mbps. Might this be because I'm on a 3rd party ISP? They are complaining to BT, but BT is refusing to move my line.
Is this reasonable? I thought ADSL service providers were obligated to provide the fastest ADSL possible given the local circumstances?
Incidentally, I'm on the same cabinet as my neighbour, and I'm in port #1, the implication being that I probably migrated to FTTC before my neighbour.

when installing FTTC the existing phone cable from your home to the cabinet is used and then it is fibre to the cab from exchange. There is no changing the line.
It is opnereach that are responsible for the installation of fibre and there is nothing our ISP BT Retail can do to help you. you need to pursue your problem with your own ISP who in turn will contact openreach
openreach have made it clear many time that they will not change your line to another just to improve your broadband connection - need to show there is a fault which requires engineer visit
Sorry but you need to get your ISP involved
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BT Care – having CARE in your name does not seem t...

BT Care – having CARE in your name does not seem to reflect the service I have been given - I have not had a stable broadband since January, despite calling every 2 weeks for 5 months – I am still at a download speed of 262 kbps – and that is a high today (we started the day at 59 kbps)
Here is typical week
2 may 78 kbps
3 may 105 kpbs
4 may 447 kbps
5 may 444 kbps
6 may 423 kbps
9 may 660 kbps
10 may 229 kbps
11 May BT Engineer Visit Line swapped and IP Profile reset 1340 kbps – not great speed but I can live with this
12 may 399 kbps after heavy rain
13 May - Now getting noise on the phone line and today’s low was 59 kbps with a signal to noise ratio of 6db on the router – currently getting 262 kbps
AFTER 5 MONTHS THIS PROBLEM IS STILL NOT RESOLVED – and here again I have spent 2 hours on the phone with BT starting all over again
We have had 3 new routers
22 spans of NEW Cable from the DP to the House (we are at the end of a line)
At least 10 Engineer Visits
A lift and shift at the exchange
Swapped line from the DP to the Exchange with another line
Line engineer booked for MONDAY to fix the new issue of crackle on the line (after it rained) – so BT Broadband can not work on the Broadband issue until the crackle on the line is fixed
AFTER 5 MONTHS - I want someone to call me that will OWN THE PROBLEM UNTIL RESOLUTION - I want a senior manager in the customer care team to OWN THIS ISSUE EVERY DAY - so that I do not need to spend 2 hours on the phone every 2 weeks (it takes 2 weeks to get the next appointment)
All I want is a stable connection of 1MB or above is that too much to ask - please please please can someone please HELP ME

We had BT call from the India Service Centre on Saturday afternoon – “Hello sir, just to let you know the engineers have completed the work at the exchange and everything should be fine now, your internet should be working just fine and the speed should be back up” – They called on my mobile and I was out, so I could not verify what she was saying.
When I got home I ran the Broadband SpeedTest -- NOTHING HAD CHANGED - why did they call me, why did they not run these tests.
Download Speed 279kbps
DSL Connection Rate 512 kbps
IP Profile 350 kbps
Monday morning – indeed we are back to regular service
Download speed 79 kbps
DSL Connection Rate 256 kbps
IP Profile 135 kbps
Looking at the router it has
SYSTEM UP TIME of 3 days and 54 Minutes and a downstream of 256kbps (has not been down since I was asked to reboot the router)
SNR Downstream 11.4d
Line Attenuation 63.5 db (maximum the router will show)
In Summary
5 Months of elapsed time since I reported the speed issues
22 new spans of overhead cable
3 New Routers
New BT Box at the house
Swapped line from the DP to the Exchange
Lift and shift at the exchange
10 Engineers (another due today)
We have broadband running at a download speed of 79kbps
Next house has no broadband
House next to that has similar speeds to us
What can we do to get BT to fix this - any help is very much appreciated - how do we get this escalated instead of starting a new call - is there no escalation procedure internally at BT ??
again not sure if the experts on this forum can help - but if you can any help is very welcome

No Broadband on Home Hub - BT want to charge for a...

Hi everyone,
Apologies in advance if this issue has been covered in the forums already, i have had a read through and can't seem to find any relating to this issue.
My mother has a Home Hub (white one) sorry not sure which model.
The phone line works ok.
The Home Hub is showing no Broadband (Amber light).
My mother has contacted BT and initially raised an incident and waded through the help desk being passed about and asked to reset everything, she explained she had already had the filter and master socket replaced along with resetting the Home Hub, checked internal cable and removed the only extension cable.
The BT helpdesk are insisting it is an internal issue and have closed the incident VOL051-*********** and are saying they will only proceed unless she pays for a call out.
She is not on fibre, it is an old overhead cable coming into the property.
Is this correct? Is there anything else my mum can do or does she have to pay?
If it turns out to be a BT fault is there a process for her to claim this payment back?
Again apologies if this has been posted before, but really do not know where to go now.
Many thanks,
Steve

welcome to the forum
first can you delete the vol ref number for your security as this is a public form
if the phone is working ok can you connect the filter to the test socket and then filter to hub and see if that gets a conenction
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Tech question about 2zs plati

Hi,?I just purchased a 2zs platinum card with I/O dri've and trying to install the card on an ASUS M2V-MX board with a AMD Athlon X2 64 processor ,WIN XP PRO. In the manual it says USE ONLY THE AD EXT CABLE, not a conventional IDE Cable ,or you'll fry? your card , I'm not sure what the?AD EXT Cable looks like I have a few cables that came with The?IDE cable and a few others. I haven't plugged the card in yet. Any help would GREATLY be appreciated. I dont wanna ruin my card.

mjwilde wrote:
Thanks for your responses guys.
Infinitechris: the lady in the BT call centre I spoke to told me that it was the specific line in question that had been tested, although when I pressed her on the details of this (i.e. was it tested to the BT box or to the master socket in the house) she first said one, then later said the other. When I kept asking about this, she just kept telling me I didn't get it as it was fibre optic broadband. When I said the last 100m was an overhead cable and most definitely not fibre optic, she insisted that the line had been tested and the speeds she told me were the speeds I would get.
PLC: His actual usage will be quite low - just a few GB per month but what he wants is for things to happen quickly when he is online.
If you are just talking emails /web browsing, then he is hardly going to notice a speed improvement.
If you are talking Downloading large files/ streaming/ youtube, Iplayer etc then yes you will notice the difference
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Will my iphone work in a power-out after a hurricane

I'm, er, technologically challenged, so forgive a dumb question.

Sorry to say but your cell phone (any brand network and/or frequncy cdma/gsm etc,....) is essentially just a short range radio transmitter/receiver device.
Mobile towers and cables are needed to get calls to and from you.
These ALL need a power source and in hurricane conditions the towers and any overhead cables are very susceptible to damage and resultant loss/interruption of your service.
SAT phones DO EXIST they remain very bulky are power hungry and have truly outrageous call charges.
A SAT phone to SAT phone call is $15.00 a minute with SAT phone to landline around $3.00 an minute!
Further these are actually more sensitive to weather conditions and will also loose service in electric storms !
SAT phones are normally hired and are used by journalists adventurers (such as round the world yacht sailors) scientists at the Poles, mineral exploration teams and global shipping lines.
They are just not suitable as a primary and daily telephone service for most people.

Overhead cables

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