Overquota pop notification (Info sent to MUA)

Hi all,
I would like to know if it is possible to alter in some way the manner in which overquota notifications are hanndled. I'm not referring to the email message sent out to the users but rather the "command" sent to the MUA that causes it to show a popup alerting the user he/she is overquota.
Netscape clients (Thunderbird...) handle this better showing info in the status bar so it's not so much of an issue there, however most users have Outlook and this shows an obtrusive popup informing that the person is overquota. Any action done on the imap "folder" causes the popup to display again so even the simples action of cleaning out the imap mailbox becomes dificult. (Imagine... delete one email... popup, delete another... popup...)
What I would like to know is if it is possible to handle this serverside, either disable or change the interval or manner that this is handled.
Thanks in advance for any help.
Version
imsimta version
Sun Java(tm) System Messaging Server 6.3-8.04 (built Jul 29 2009; 32bit)
libimta.so 6.3-8.04 (built 16:15:44, Jul 29 2009; 32bit)
SunOS ecn12 5.10 Generic_118833-03 sun4u sparc SUNW,Netra-T12

palobo wrote:
Netscape clients (Thunderbird...) handle this better showing info in the status bar so it's not so much of an issue there, however most users have Outlook and this shows an obtrusive popup informing that the person is overquota.The quota information in the status bar in Thunderbird is not related overquota pop-ups. When an IMAP client opens a mailbox it gets "ALERT" information which it may present to the end user e.g.
LOGIN shjorth 2010/5/20 11:26:21
0.001>4 OK User logged in<0.008<5 LANGUAGE en-us
0.000>* LANGUAGE en* NAMESPACE (("" "/")) (("Shared Folders/User/" "/")) (("Shared Folders/Public/" "/"))
5 OK Completed
<0.010<6 select "INBOX"
0.003>* FLAGS (\Answered \Flagged \Draft \Deleted \Seen Archived NonJunk $MDNSent $Forwarded)* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen NonJunk $MDNSent $Forwarded \*)]
* 31 EXISTS
* 0 RECENT
* OK [UNSEEN 5]
* OK [UIDVALIDITY 1261536262]
* OK [UIDNEXT 6016]
* NO [ALERT] Mailbox is over quota
6 OK [READ-WRITE] Completed
<3.396<7 getquotaroot "INBOX"
0.001>* QUOTAROOT INBOX user/shjorth* QUOTA user/shjorth (STORAGE 6171 6000 MESSAGE 80 6000)
7 OK CompletedThe 'getquotaroot "INBOX"' statement is run by Thunderbird to get the information required to paint the quota bar.
If the user is overquota and the client performs an "IMAP Append" operation it will fail with the overquota error message e.g.
<0.010<6 append "Trash" (\Seen) "05-Mar-2010 19:08:39 +1000" {2417+}
==> message body
0.000>6 NO Over quotaThis is essential to prevent the user from exceeding their quota limit.
If the user is overquota and the client performs an "IMAP Copy" operation it will not fail e.g.
<1.914<15 uid copy 6000 "Trash"
0.045>15 OK [COPYUID 1261536262 6000 5979] Completed<0.011<16 uid store 6000 +FLAGS (\Deleted \Seen)This is so IMAP clients can delete emails which is usually performed by "moving" the email to Trash. As there is no IMAP move operation and the IMAP copy only creates a hard-link at the server-side (so no storage impact) it was considered an acceptable compromise to allow this operation.
Any action done on the imap "folder" causes the popup to display again so even the simples action of cleaning out the imap mailbox becomes dificult. (Imagine... delete one email... popup, delete another... popup...)I don't see this behaviour with Outlook 2007 + MS7u3. Is the Outlook Client configured to mark-the-email-as-deleted or move-to-Trash?
What I would like to know is if it is possible to handle this serverside, either disable or change the interval or manner that this is handled.In short, no. The reason Thunderbird produces less over-quota pop-ups is it tends to keep mailboxes/IMAP connections open so you get less over-quota pop-ups when selecting the same mailbox.
The IMAP append operation must be rejected everytime (with an appropriate error message) otherwise there is no point enforcing quotas.
Regards,
Shane.

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