Ovi Suite crashed and my 6210 won't turn on

Hello everybody,
I have a nokia 6210 navigator (rm-367) and Ovi Suite 2.1.1.1 on Windows 7. Yesterday I connected my phone via USB, and I intended to update my phone since it had been slow lately. There were no updates available, so I chose to reinstall the latest version. The software was downloaded, and a few seconds after the installation started, Ovi Suite crashed, delivering a not responding blah blah message. My phone doesn't work anymore since the process was not complete. When I turn it on all I see is a black screen and 3-4 seconds later phone turns off. It's not about the battery. I've tried hard reset (by pressing on/off + 3+ * + green keys together). Nothing would help. Any suggestions?
Thanks

Try opening the case and see if the power button contact is properly aligned. Once the case is open, inspect for bulging or leaking capacitors.
You can also run
Disk Utility
   1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
   2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
      Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
   3. Click the First Aid tab.
   4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
   5. Select your Mac OS X volume.
   6. Click Repair. Disk Utility checks and repairs the disk.
Then reboot and repair perm issions.

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Try opening the case and see if the power button contact is properly aligned. Once the case is open, inspect for bulging or leaking capacitors.
You can also run
Disk Utility
   1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
   2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
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   3. Click the First Aid tab.
   4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
   5. Select your Mac OS X volume.
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Then reboot and repair perm issions.

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My computer is connected to the Internet via mobile boardband and it works fine. Now, I'm using Ovi Suite 2, and when I check for any new software through Ovi Suite, it insists on connecting to the Internet via my phone or it just says there's no Internet connection available. Why can't Ovi Suite use my computer's connection? This problem existed with Ovi Suite 1 too.
For some reasons PC Suite 7 won't connect to my phone at all in Windows 7, but Ovi Suite is OK.
FWIW, I'm using Windows 7 64-bit, connecting to my phone via Bluetooth.
P.S. Why is Ovi Suite so slow? A basic sync of contacts and calendar was done in seconds in PC Suite, now it's minutes...
N97-1

Hi there,
altough I'm not from Australia, I'm facing same problem with NOS connection while checking for updates.
The specs:
Nokia Ovi Suite 2.1.1.1
PC Connectivity Solution 10.18.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 1.1.0.82
Microsoft Windows 7 32-bit Edition
Language: Polish
Connection: USB
Nokia 5230
Firmware: 10.0.071.259.02
Whenever I try to check if there're any updates for both NOS and 5230 firmware, Ovi Suite gives me an error saying my connection is broken or the firewall is blocking ports.
I'm 100% sure BitDefender allows NOS to connect to the internet, the machine was restarted after the installation.
Any solution for this?
Thanks!

OVI Suite Crashes on Calendar or Task Selection

I have a 2330 Classic. I am running it with OVI Suite on Windows XP. My Outlook version is 2003. Bluetooth connection WIDCOMM version 5.5.0.3200
I am unable to even select sync with Outlook under
Tools|Options|Calendar & Tasks or
Tools|Options|Notes.
It doesn't matter what connections are made, OVI Suite Crashes immediately if I touch either of those selections above:-
When Outlook is running
When Outlook is NOT Running
When Signed in to OVI.com
When NOT Signed in to OVI.com
When the Phone is connected
When the Phone is NOT connected
When Bluetooth is ON
When Bluetooth is OFF
Surely this must be something wrong with the OVI SUITE Software ??? I'm sure it worked under some previous version of OVI Suite, I wish I hadn't updated it.
is there some access to old versions of OVI Suite that might work?
Error txt file is attached
Someone help please? The Contact Us on the Nokia website just goes round and round in circles, I am not impressed. There appears to be many, many complaints re: Outlook Sync?
Attachments:
Error Log File.xml ‏107 KB

mobile_cracker wrote:
Hi,
There is a new version of NOS available for download i.e 3.0.0.290 with improved features and many bug fixes please update or you can download from www.nokia.com/ovisuite
Hopefully the new version doesnt report any crash for you.
Cheers
V 3.0.0.290 was perfectly working for me till yesterday. Today it crashes as soon as Photos are selected...Rest works OK..There is no problem while syncing the photos though...

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Hi,
Nokia Ovi suite 2.1 final on Windows 7 with Nokia E75 connected via bluetooth and the PC connected to WiFi network.
Ovi suite crashes after I resume my laptop from hypernation, but only sometimes. It may be connected with a internet connection not always being available immediately after resume.
Regards,

Could you please provide more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information )
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
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Nokia c6-00 brand new.
Ovi Suite 2.2.0.245 - downloaded and installed today
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WHen I go in to Tools > Options then select Contacts and select Microsoft Outlook, Ovi Suite crashes.
Please advise what the solution is to this. There is the first Nokia phone so there has been no other Nokia software installed on this PC before.

Hey,
When i chckd, i can't c any new update I chcked using Software updates of Nokia Ovi Suite, it was not there, then i uninstalled existing one and re-installed new version frm www.nokia.com/ovisuite, i m unable to c any new version? Wht r v missing?
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OVI Suite crashes when connected e71 on bluetooth ...

Hi,
I'm using OVI Suite 2.1.1.1 on windows Vista and a Nokia e71-3 400.21.013.
If my e71 is connected over bluetooth and I move out of range and back in, ovi Suite crashes with the following error. http://twitpic.com/1qtb4l
Crash Dump in textual format:
Problem Event Name: APPCRASH
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Attachments:
ovicrash.jpg ‏60 KB

Hi,
I'm using OVI Suite 2.1.1.1 on windows Vista and a Nokia e71-3 400.21.013.
If my e71 is connected over bluetooth and I move out of range and back in, ovi Suite crashes with the following error. http://twitpic.com/1qtb4l
Crash Dump in textual format:
Problem Event Name: APPCRASH
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Problem Event Name: APPCRASH
Application Name: NokiaOVISuite.exe
Application Version: 2.1.1.1
Application Timestamp: 4b857b2b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000420
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.6
Local ID: 3081
Additional Information 1: ab3d
Additional Information 2: 9a1ad9a8a2f7b6c4eb46309f1b433c26
Additional Information 3: 3817
Additional Information 4: 6021944cbd0ff759eesf56e975e24b88
Attachments:
ovicrash.jpg ‏60 KB

Nokia E71x - OVI Suite crashes if logged in to OVI...

I have a problem with Nokia OVI suite. I recently tried to set up contacts on OVI.com so it would sync with my phone to a web contacts package.
If I have OVI suite connected to my OVI account, and the 'Sync with your Nokia account in Ovi.com' option selected, OVI suite crashes. It works fine if I do not attempt to sync my contacts with OVI.com
Any suggestions?
Thanks

I have a problem with Nokia OVI suite. I recently tried to set up contacts on OVI.com so it would sync with my phone to a web contacts package.
If I have OVI suite connected to my OVI account, and the 'Sync with your Nokia account in Ovi.com' option selected, OVI suite crashes. It works fine if I do not attempt to sync my contacts with OVI.com
Any suggestions?
Thanks

OVI Suite crashes when I want to sync contacts

I turned on the option to synchronize with my NOKIA account in ovi.com. and after that my ovi suite crashes everytime when i want to sync contacts..there is a photo as a proof.
i have the lastest version of OVI SUITE 3.0 and lastest software update for my nokia n95 8gb..i have last updated windows 7 OS..and i dont know where is a problem??
i tried to repair sync, restart my computer and phone..but problem is still there
plz help me!
Attachments:
Untitled.jpg ‏106 KB

I'm afraid I have the same problem, repeatedly. I got an e-mail from Nokia suggesting that I un-install and re-install Ovi, including hidden files. And then I managed to re-snychronize with Outlook, but once, and once only. And now Ovi crashes when I try to synch with my Nokia, AND when I try to sync Ovi with Outlook. It's infuriating to see that this problem is not being properly addressed by Nokia. But encouraging to realize that I'm not alone, not just an idiot who can't work it out for myself!

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Whenever i try to open the "Photos" Panel Ovi Suite crashes. I'm thinking it may have to do with it trying to index all of my videos, so i removed the "My Videos" folder from the watchlist, but it still crashes. I think maybe i need to delete it's cache, but have no idea how.
This is the crash report from Windows:
Problem Event Name:   APPCRASH
Application Name:   NokiaOviSuite.exe
Application Version:   2.2.0.245
Application Timestamp:   4c2da5db
Fault Module Name:   NokiaH264HPMPDecTFilter.dll
Fault Module Version:   1.0.4.0
Fault Module Timestamp:   4c062e83
Exception Code:   c0000005
Exception Offset:   00001b85
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   13322
Additional Information 1:   0a9e
Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
Additional Information 3:   0a9e
Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

Hi kuroyume
Thank you for your post.
Could you please provide more information regarding this issue.
SYSTEM INFORMATION: Help about Ovi Suite-System Information- Copy and paste.
CRASH LOG FILES
Windows XP
- On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the notepad.
- Find the minidump file (probably C:\Documents and Settings\%username%\Local Settings\Temp\???.DMP) . If there are multiple .DMP files, check the modification time the find the one that was created at the same time the application crashed.
- Start Task Manager and kill process "dwwin.exe", the dump file is locked by this process.
-The dump file can now be copied.
Windows Vista and Windows 7
- On application crash, you'll see the dialog suggesting "Check online for a solution and close the program" AND "close the
program". Do not click either yet! Leave that pop up open.
- Open TaskManager (e.g. press CTRL-SHIFT-ESC simultaniously).
- Find NokiaOviSuite.exe from the processes list in TaskManager.
- Right click NokiaOviSuite.exe and select Create Dump File.
- When the dump is ready, a dialog opens and tells where the dump was stored.
- Also expand the crash popup dialog window's "View problem details" and copy the contents to this case.
- After you have got the needed data press "Check online for a solution and close the program" in the crash dialog.
NOTE: If the crash dump is huge in size then follow the steps provided here.
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1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected] , mention your forum user name and link in the mail content
12. Select the epiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email receipient will receive an email with a link to download the file.

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2011-02-23 Nokia OVI - pathetic.doc ‏325 KB

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Hi all,
New user of an e71.
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Outlook 2007
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Hi all,
New user of an e71.
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I have tried both versions of Ovi Suite (2 and 3), and the contact sync is absolutely terrible. I have no confidence that I am getting the proper info at either place. It either munges the contact at the phone, or in Outlook.
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gordonbp531 wrote:
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Ovi Suite crashed and my 6210 won't turn on

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