Ovi Suite recognizes my 5800 well, but I can't upd...

Hello,
Recently I've tried to update the firmware on my 5800XM. I connect it to the computer with no problem. both Ovi Suite and PC suite recognize it. But when I'm trying to update the firmware, I get a message: "You're phone is not connected, please connect it to continue"!
What can I do? I can't update via wireless, because the phone won't find the update for some reason.
Help me please
Thanks

hi hativa1 ,
Could you please try this once?
** Take complete backup of your device
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Please search and download MSI clean up utility from microsoft website
Once installed please select the programs related to Nokia and click remove.
Restart Computer.
Then download from microsoft website and install Windows Installer, so that the installer is upto date.
4. Restart the PC
5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/​nokia-ovi-suite
6. Do restore factory settings of your device. Once it is done switch off & remove the battery and switch on again
7. Connect the device and try to upgrade the firmware
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

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