Ovs-agent.logs

Entries in the ovs-agent.logs begin with [YYYY-MM-DD hh:mm:ss NUMBER]. Please, does anyone know what these NUMBERs mean?

The numbers are the PIDs of the processes that had been spawned to do the various tasks. This is to be able to keep track of a process in the ovs-agent.log.

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OVS-Agent not start..

Hi guys,
after a lot of tries to configure OVM Server 3.0.2 with OVM Manager 3.0.2, now ovs-agent on server doesn't start anymore
here is the log:
[root@vmoracle ~]# /etc/init.d/ovs-agent restart
Traceback (most recent call last):
File "/opt/ovs-agent-3.0/agtctl", line 25, in ?
from OVSCluster import server_cluster_online, server_cluster_offline
File "/opt/ovs-agent-3.0/OVSCluster.py", line 28, in ?
from OVSPoolFileSystem import (create_dmnfs_device, remove_dmnfs_device,
File "/opt/ovs-agent-3.0/OVSPoolFileSystem.py", line 316
raise OSError in ocfs2_file_lookup() if corrupted
^
SyntaxError: invalid syntax
Traceback (most recent call last):
File "/opt/ovs-agent-3.0/agtctl", line 25, in ?
from OVSCluster import server_cluster_online, server_cluster_offline
File "/opt/ovs-agent-3.0/OVSCluster.py", line 28, in ?
from OVSPoolFileSystem import (create_dmnfs_device, remove_dmnfs_device,
File "/opt/ovs-agent-3.0/OVSPoolFileSystem.py", line 316
raise OSError in ocfs2_file_lookup() if corrupted
^
SyntaxError: invalid syntax
[root@vmoracle ~]#
i've already tried to "zero disk" the mapper, but doesn't work.. last chance is to destroy LUN on the storage and represent to the host, but this is not an elegant solution (but all OVM infrastructure not seems so good compared to XenServer and ESXi)
Edited by: user8287971 on Nov 28, 2011 4:40 PM

Mongolian wrote:
Please tell me what will i do?I would completely reinstall. Looks like your system wasn't installed properly or something went terribly, terribly wrong.

Agent logs not being generated

On a recent installation of 2 x Exchange Server 2013 Cumulative Update 2 (CU2-v2), neither server appears to be generating Agent Logs. The default path for such logs (C:\Program Files\Microsoft\Exchange Server\v15\TransportRoles\logs\Hub)
does not even appear to contain an "AgentLog" folder.
The Get-TransportService cmdlet returns:
AgentLogMaxAge           : 7.00:00:00
AgentLogMaxDirectorySize : 250 MB (262,144,000 bytes)
AgentLogMaxFileSize      : 10 MB (10,485,760 bytes)
AgentLogPath             : C:\Program Files\Microsoft\Exchange Server\v15\TransportRoles\logs\Hub\AgentLog
AgentLogEnabled          : True
I have tried modifying these settings, changing the path, manually creating the "AgentLog" folder, restarting the transport service, and nothing seems to make any difference.
If anyone can offer any suggestions / provide any pointers, I would be extremely grateful. We regularly use agent logs when querying mail flow.
Many thanks in advance,
Simon.

Hi,
As Martina mentioned,you should install Anti-Spam Agents first.
By default, anti-spam features aren't enabled in the Transport service on a Mailbox server. Typically, you only enable the anti-spam features on a Mailbox server if your Exchange organization doesn't do any prior anti-spam filtering before accepting incoming
messages.
In addition,if you want to configure Spam Agent Logging,plesae refer to the fowllowing article:
Configure Anti-Spam Agent Logging
Thanks.
Niko Cheng
TechNet Community Support

I would Like to print Exceptions to an agent Log not a console

I purposely set this error so my agent would produce the error. The error listed below prints to the Java Console in Lotus Notes. I would like it to print to an agent.log I know this can be done through the use of a StringWriter and e.printStackTrace(StringWriter). But I need some documentation. Can anybody help??
Below is a snippet of the agent and the error follows.
} catch(Exception n) {
System.out.println("Error Caught");
System.out.println("Error Message" + " " + n ); //+ " " + el + " " + n.getMessage());
n.printStackTrace();
[FATAL ERROR] notes:///__86256D7B000B5CD1.nsf/0/CA2EA717D0E3594686256DAD005B7E7D(XMLBody) Line:16 Column:36: "</connectduration>" expected.
Error Caught
Error Message "</connectduration>" expected.
"</connectduration>" expected.
     at com.ibm.xml.framework.XMLParser.handleError(XMLParser.java:413)
     at com.ibm.xml.framework.XMLParser.error1(XMLParser.java:485)
     at com.ibm.xml.internal.DefaultScanner.emitError(DefaultScanner.java:312)
     at com.ibm.xml.internal.DefaultScanner.scanContent(DefaultScanner.java:1195)
     at com.ibm.xml.internal.DefaultScanner.scanDocument(DefaultScanner.java:419)
     at com.ibm.xml.framework.XMLParser.parse(XMLParser.java:329)
     at com.ibm.xml.parsers.NonValidatingDOMParser.parse(NonValidatingDOMParser.java:1069)
     at lotus.domino.Parser.parse(Parser.java:49)
     at lotus.domino.local.Item.parseXML(Item.java:571)
     at ParseEvents.NotesMain(ParseEvents.java:41)
     at lotus.domino.AgentBase.runNotes(AgentBase.java:161)
     at lotus.domino.NotesThread.run(NotesThread.java:203)

If you have a log file created and want to log the stacktrace in it you can get the stacktrace as a String & write it to the log file:
    public static final String getStackTrace(Exception e)
        if (e == null)
            return null;
        StringWriter sWriter = new StringWriter();
        PrintWriter pWriter = new PrintWriter(sWriter);
        e.printStackTrace(pWriter);
        //String stackTrace = new String(sWriter.getBuffer());
        String stackTrace = sWriter.toString();
        pWriter.close();
        try {
            sWriter.close();
        catch (IOException ie) {
        return stackTrace;
    }

What is the function of the ovs-agent processes

When I use the command service ovs-agent status on a Oracle VM Server, I get the following output:
service ovs-agent status
ok! process OVSLogServer exists.
ok! process OVSPolicyServer exists.
ok! process OVSMonitorServer exists.
ok! process OVSAgentServer exists.
ps -ef | grep ovs | grep -v grep
root 2365 1 0 20:17 ? 00:00:00 python /opt/ovs-agent-2.2/OVSLogServer.py
root 2369 1 0 20:17 ? 00:00:00 python /opt/ovs-agent-2.2/OVSAgentServer.py
root 2372 1 0 20:17 ? 00:00:02 python /opt/ovs-agent-2.2/OVSMonitorServer.py
root 2373 1 0 20:17 ? 00:00:00 python /opt/ovs-agent-2.2/OVSPolicyServer.py
I'm trying to figure out what these processes exactly do, but I can't find any documentation about this on the Oracle site or with the help of Google.
The python scripts don't contain any comments about the purpose of the scripts.
Is there anybody that knows what each process does?
Regards,
Rob den Braber

Thanks, but maybe I should have been more specific.
I would like to know what each particular process does.
I can't find it in the documentation or on Metalink.

Agent Logs under agent names shows no information in CSD

I have 1 supervisor and that supervisor needs to see the agent logs under each individual agent name but for some reason there is nothing being reported there. If an agent takes a call or makes a call, inbound or outbound will appear under the agent name with data but logs just will not show anything. Is there a setting somewhere i'm missing?

You may have already checked this and apologize if you did, but have you verified that the supervisor is configured to see the columns under the Logs?
In Supervisor, go to View - Preferences. In the window that appears, go to Team - Agent - Logs and click on "Configure" on the right side, in the "Columns" field. Make sure that the columns have a check mark next to them.
If that is ok, have you tried running Supervisor from a different machine to see if that works?

Agent Logs out and Logs in back several times

Hi,
Agent Logs out and Logs in back several times without his intervention. this was observed with one agent. Any idea what would be causing? We use a custom CTIOS client and we observe that only one agent had this problem

Hi,
Do you have access to the client desktop and the CTIOS server logs ? Look for the network related errors, sometimes the process in ICM might be giving up..
regards,
Shravan

Agent log rotation

Agent - Sunone Agent 2.1
Webserver - IIS
Policy Server - IS 6.0 SP1.
How do you get the agent log to rotate on size/time? Is there a parameter?
Currently we have to manually delete it.

Log rotation feature available in 2.2 web agents. You need to find other ways to do it.
-Subba

Monitoring Agents logged in, and out dialing notification to duty manager

I've been asked to come up with a way to monitor a few critical skill groups for agents logged in and if there are none dial out to predetermined outside numbers that reach duty managers. When the call is answered a message should be played indicating there are no agents logged into their skill group.
I figure I can write and Administrative script to keep track of the skill groups, which would then set a variable and kick off a routing script. However I'm stumped on how to play a message to them. Is this something the outbound dialer could be configured to do? Note this is strictly a proactive notification to the managers and I'm not planning to route the calls anywhere.
Any ideas on how I might be able to do this?
Best,
Rob

Hi Rob
It might be tricky - I would probably try the following:
- In your inbound script, check using the 'get reporting statistic' step for the number of agents in the CSQs (not the skill groups, as it's CSQ specific)
- From that script, you could do a 'send email' to notify a supervisor.
- Alternatively, you could use a 'send http request' to trigger another script, which would use a 'place call' and 'play prompt' routine to play out the notification. I would use a http request to trigger a seperate script, as if you do it from within the first script, the caller will be kept waiting while the system dials the supervisor and plays a prompt - the scripts cannot multitask.
- The other problem you might have would be that multiple notifications may be generated. You might be able to work around that by setting a variable in a session to indicate the threshold being triggered, and another when it has been notified. When the condition is cleared you could clear both variables to allow a new trigger event.
An easier option than scripting might be to use the 'Supervisor Workflow' feature. This isn't exactly what they have asked for, but allows a popup or audio alert to be triggered based on calls being in queue over x seconds, or length of a queue being x or greater. It's configured from within the Supervisor app.
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
Please rate helpful posts...

OVM 3.0.3 error, "VIP in use: conflict detected" when ovs-agent starts...

Edited the Server Pool to set a new pool master "ovm3", now when booting the previous pool master "ovm2", I get the following errors when starting ovs-agent
[2012-04-06 07:14:36 9140] DEBUG (OVSRemaster:98) VIP in use: conflict detected
[2012-04-06 07:14:42 9140] DEBUG (OVSRemaster:98) VIP in use: conflict detected
[2012-04-06 07:14:48 9140] DEBUG (OVSRemaster:98) VIP in use: conflict detected
[2012-04-06 07:14:55 9140] DEBUG (OVSRemaster:98) VIP in use: conflict detected
[2012-04-06 07:15:01 9140] DEBUG (OVSRemaster:98) VIP in use: conflict detected
And ovm2 won't mount the shared Repository /poolfsmnt...
Ideas?
Thanks in advance...

Check both ovm2 and ovm3 ifconfig to see if the VIP is still assigned to ovm2
ip addr | grep <your.v.i.p>
If it is, you can force it down by command: ifdown ethX.X
Of course this shouldnt be happening, is your server pool happy otherwise? Aka, can you re-discover the servers without error?

Discover server fail 3.1.1, ovs-agent-passwd = User admin does not exists

Hello
The discover Oracle Server 3.1.1 (fresh install) failed from Oracle VM manager 3.1.1 with the message :
Job Internal Error (Operation)com.oracle.ovm.mgr.api.exception.FailedOperationException: OVMAPI_4010E Attempt to send command: get_api_version to server: @IP failed. OVMAPI_4004E Server Failed Command: get_api_version , Status: org.apache.xmlrpc.client.XmlRpcHttpTransportException: HTTP server returned unexpected status: Unauthorized access attempt from ('@IP', 24259)!
Then I tried to change agent password :
ovs-agent-passwd oracle => success
ovs-agent-passwd admin => fail ?!?
Traceback (most recent call last):
File "/usr/sbin/ovs-agent-passwd", line 71, in ?
main()
File "/usr/sbin/ovs-agent-passwd", line 60, in main
raise Exception('User %s does not exists.' % username)
Exception: User admin does not exists.
Voran
Edited by: Voran on Nov 9, 2012 7:35 AM

Server can be discovered after reinstall Oracle VM Server 3.1.1, so it was issue with password agent.
But then, how to change password of the agent, since ovs-agent-passwd don't work for admin user ?
Thanks for your help :)
Voran

Cisco Supervisor Desktop show "Agent Logs - call" and "Agent Logs - state" in N/A ::: UCCX 8.5.1

Hi team.
The Cisco Supervisor Desktop don't show any logs in the "Agent Logs - State" and "Agent Logs - Call" in some agents.
I restarted the Cisco Desktop Services in CCX Serviceability but the issue continue.
I appreciate any help respect this case.
Thanks a lot.
ErnestoG

Hi Ernesto,
Did you click or selct the Specific Agent\Inbound call which is currently being handled by the Agent. From the Screenshot you have attached (first one) doesn't look like the call has been selected.
Please select or click on that Specific Agent\Inbound call from CSD and check these values.
Hope this helps.
Anand
Please rate helpful posts !!

Ovs-agent starts automatically after reboot but hostname isnt resolvable

Hello Guys,
the theme is the problem. After rebooting a server the ovs-agent starts automatically but the DNS-Name of the SR isnt resolvable.
If I restart the agent by hand everything works fine. I checked the /etc/init.d, where its installed and the rc3.d. ovs-agent got S99 - which means, it starts last.
But which service is responsible for DNS? In my eyes the only thing that must be up, is networking, isnt it?
Do you have any hints for me?
Greetz

Please check your /etc/hosts and make sure that the hostname is on a separate line and not mapped to 127.0.0.1

Odi agent logs

Hi All,
I am running a scheduler agent in unix platform. Can you please tell me how to store the Odi Agent logs in a separate file so that I can use that log for my help ?
Thanks,
AC

Yes, from what I know, load plan logs get purged implicitly even though no purging process is scheduled.
By default, they get purged after 7 days - this is specified in "Keep Log History" attribute of generated load plan.
To avoid this, after creating the load plan and before executing it: Go to Load Plan and scenarios -> Open the generated load plan -> In Definition tab set Keep Log History (days) and change the value to any higher value, say 30 days and ODI will retain these logs for 30 days.
Hope that helps.

UCCX RTMT and CAD Agent Logs

I have a CAD agent (version 7.0(1)) which uses the IPCC extension to make outbound calls. My issue is with the RTMT showing these calls as Contacts Presented and Contacts Handled. When the agent logs into the client to start their shift, they are showing 17 Contacts Presented and 27 Contacts Handled even though they have not received any calls of yet.
I have tried to reset all stats in the RTMT, all stats clear for all other agents except this agent.
Is there a way to clear the call log from the CAD? This is effecting reports supervisors are gathering for call log data.
Any advice would be appreciated.

Certainly something to try, but I don't see why that would make a difference in an inability to log out. I have many customers who only use the default workflow and haven't seen any of them with this issue previously.
Are you guessing here, or have you actually seen that resolve similar problems?

Ovs-agent.logs

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