P1102w eprint and airprint not working
Hi, i have been using the printer for more than 2 years wirelessly without any problem. It is connected to an Asus RT-N56U dual band router with a static IP 192.168.1.10. The router address is 192.168.1.1. The printer has bootp unchecked and preferred DNS set to 8.8.8.8
Now for the first time I am trying to set up ePrint, first login to the printer wirelessly using the IP, then go to web service tab and click on enable, but after a while I get a message "connection error - check internet connection". I have browsed through some of the similar problems reported on the forum and can't figure out what needs to be changed to get eprint working. Tne router and printer are both configured to use WPA/WPA2.
Now another seemingly related problem is Airprint, as I wa not able to find any printer on my IPad running IOS 7.0.3.
The printer is on firmware 20130213. A screenshot of the printer network summary are below:
Enabled Features
Password: Not Specified
SLP Config: Enabled
DHCP: Enabled
BootP: Disabled
AutoIP: Enabled
Raw Port Printing: Enabled
LPD Printing: Enabled
Enable Bonjour: Enabled
SNMP: Enabled
WS-Discovery: Enabled
TCP/IP(v4)
Host Name: NPI50FA53
Domain Name:
IP Configured By: Manual
IPv4 Address: 192.168.1.10
IP Subnet Mask: 255.255.255.0
IP Default Gateway: 192.168.1.1
WINS Configured By: DHCP
Preferred WINS Server: 192.168.1.1
Preferred DNS Address: 8.8.8.8
Alternate DNS Address: 0.0.0.0
Any advice anyone? Thank you!
Hi Goldenbear,
Thank you for all the information, it is extremely helpful.
For the AirPrint printer disappearing I suspect that your static ip for the printer is too low and the router assigning that same ip address to another one of your devices. I would recommend a ip address like 192.168.1.150, that will minimize the chance of the router assigning the printer's static ip address to another device. AirPrint does require multicasting to be enabled. I have included a document about using Apple's AirPrint. One section is titled "What if a 'No AirPrint Printers Found' message displays on my Apple Device?". I suspect you have completed the steps but it's always handy to use as a checklist.
In addition, for the Alternate DNS Address it is currently set to 0.0.0.0 please update it to 8.8.4.4. That should allow you to enable your web services to setup ePrint. I have tried to include links to all the documents that you will need to setup ePrint on your printer and using it from your iPad.
How to Use Apple's AirPrint Over a Wireless Network
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02623193#N1330
Getting Started with ePrint
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03282162
Getting the Printer Claim Code
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03550536
Setting Up a Custom Email Address for ePrint
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02940150
HP ePrint Mobile App FAQs
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01923321
Regards,
Happytohelp01
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I work on behalf of HP
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