P1102w 'unable to communicate with any wireless router or access point using the provided SSID

For more than a 1 1/2 years I have been able to print wirelessly. Prior to getting all set up, I was getting this message and had difficulty with the setup. At that time I was under warrantly, I was able to get help from HP. However, it took techs a very long time to figure out why I was receiving this message. I somewhat recall doing something in the control panel and checking the SSID and password.
I recently received a new wireless router and now my printer does not work wirelessy. I can't figure it out!!
Anyone having the same probelm?

Replacing your wireless router try here.
http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
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Similar Messages

"Unable to Communicate with Printer"

I work at home, dialing into the office through VPN. Windows 7. Been using my HP printer flawlessly for 7 months, including up to yesterday, but today, I get the above error. The printer is connected, the wireless is working in my home for all other peripherals attached to it. My work help desk is talking gobblygook to me and can't help. It's something about an IP address. Can anyone help? Work firewall won't let me download the HR Scan Doctor.

Hey @GinaCh,
Welcome to the HP Support Forums!
I understand that you have been using your HP Officejet Pro 8620 e-All-in-One Printer through the wireless connection to your Windows 7 computer fine for months now. However, recently, when connecting to your VPN to print you are receiving the message 'unable to communicate with printer'. Unfortunately, this error message is the exact reason why your printer is not supported over the VPN connection when wirelessly connected.
When you network the printer it comes down to a numbers game. To explain this better I am going to use an example below. When you have a wireless printer on your network it is assigned an IP Address from your router that allows it to communicate with other devices on your wireless network, such as your computer. The first 3 sets of numbers in an IP Address are the same on every device connected to your network.
As an example,:
Printer IP: 192.168.1.8
Desktop Computer IP: 192.168.1.5
Laptop Computer IP: 192.168.1.3
As you can see, the first 3 sets of numbers are identical and the last digit is different on each device.
When you connect over a VPN your computer disconnects from its local connection (your home network that the printer is connected to) and connects to your business network. This VPN connection will change the numbers so your computer that is connected to the VPN will no longer have the first 3 sets the same as the printer.
As an example:
Printer IP: 192.168.1.8
Desktop Computer IP (On VPN): 10.1.10.19
Laptop Computer IP (Not on VPN): 192.168.1.3
If the Desktop computer 'thinks' it's on a different network when connected to the VPN than your wireless printer will be blocked from communication. The 100% way to resolve this issue would be to connect your HP Officejet to your computer through a USB Cable. If this is not an option than the next supported step would be to log into the VPN and open the document you need to print, then disconnect from the VPN and select file and print and everything should work fine.
Now there may be security settings or port settings that may have changed on the VPN which is why the printer is now being blocked from communicating over the network. To resolve this you would need the IT Department for your company to take a look into this issue for you.
I hope this helps clear up any confusion. Should you wish to connect your printer through a USB Cable connection I can certainly assist you with that. Best of luck!
X-23
I work on behalf of HP
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How to set six WRT300N wireless router use the same SSID

I have six WRT300N wireless router and cannot setting shared the same SSID....
Somebody can help me?

please explain like how are you trying to set up these routers..... even if you set up these routers using the same ssid , they won't communicate with each other wirelessly....

Laptop unable to 'communicate' with hp 3050a printer wirelessly

laptop unable to 'communicate' with hp 3050a printer wirelessly, could it be the virgin superhub? (been on the phone to Virgin for an hour they said not their problem) i can eprint and print using a usb cable. Printer displays 'connected' message.
OS windows 7 64 bit. Tried uninstalling etc, 11 hours on still no joy!

Hi,
Did you try HP Auto Wireless Connect?
1. Restore network defaults from the printer front panel. Wireless>Wireless Settings>Restore Network Defaults.
2. Download the printer software, http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-93470-1&cc=us&dlc=en&lc=en&...
3. Before you run the sofware, make sure you computer is wirelessly connected to the Virgin and that the connection is a saved profile(automatically connects). You can check this in the Manage Wireless Networks section of the Windows Network and Sharing Center.
4. Run the software and select the Wireless connection option.
5. Select Yes to run HP Auto Wireless Connect.
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DCOM was unable to communicate with the computer xyz using any of the configured protocols; requested by PID 7b28 (C:\Program Files\Microsoft\Exchange Server\V15\Bin\MSExchangeHMWorker.exe).

Hi,
Previously I've two exchange server 2013 named : ABC and XYZ. After is decomm XYZ, i got this error :
DCOM was unable to communicate with the computer XYZ using any of the configured protocols; requested by PID 7b28 (C:\Program Files\Microsoft\Exchange Server\V15\Bin\MSExchangeHMWorker.exe).
EventID:10028
Source:DistributedCOM
May I know the reason why the server keep looking for the non-exist server and how to terminate this process?
Thanks in advance.

Hello,
It seems that error message occurs on the same machine with the previous Exchange Server you have decommissioned. Have you reinstall the Windows System after uninstall the Exchange
Server?
You need to check the registry keys but this is not efficient solution. The most efficient way is to reinstall the Windows if it is convenient.
Thanks,
Simon Wu
TechNet Community Support

DCOM was unable to communicate with the computer 172.17.8.95 using any of the configured protocols.

DCOM was unable to communicate with the computer 172.17.8.95 using any of the configured protocols.
Best Regard Mohammad Reza Abdi

DCOM was unable to communicate with the computer 172.17.8.95 using any of the configured protocols.
In addition:
DCOM WAS UNABLE TO COMMUNICATE WITH THE COMPUTER
Mahdi Tehrani |
|
www.mahditehrani.ir
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How to query members of 'Local Administrators' group in all computers?

M175nw during s/w reinstall - unable to communicate with product

Windows 7 64-bit / LaserJet 100 MFP M175nw / firmware 20120806 / all device resets done / software uninstalled after broadband hub replaced / re-install undertaken with McAfee firewall OFF / install undertaken with D-Link hub firewall also OFF
Software starts reinstall, proceeds and then asks for USB to be temporarily connected - after doing so it automatically proceeds (thus indicating that it's communicating OK with M175nw) - says "Product has been detected" - WIndows 7 reports "device installed" - then install stops at 15% completion and says "Unable to communicate with product".
Can find no way past this.
Was working beautifully but could not avoid hub upgrade which had to disrupt setup hence re-install.
HELP!

Hi @MonicaABC ,
I see that you are having issues the same issue with the printer installation, but you are on Windows 8.
I would like to help you out today.
Some of the steps are the same, I will provide more information for the Windows 8 steps.
I have also provided steps for configuring the wireless through the ethernet connection.
On the printer's control panel, touch the setup button, network setup menu, wireless direct, turn it on.
Here is a document to access the Wireless on Windows 8. How to Connect to Wireless Networks in Windows 8 and Windows 8.1.
Select the printer's network name.
Open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
This will load the Embedded Web Server for the printer.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption.
Apply settings.
Now the printer should be configured over the wireless network.
Then go to the wireless on the computer and select your network name.
Run the uninstall from the CD software to remove any registry files.
Disconnect the USB cable if it is connected.
Perform a clean boot and disable any Antivirus Software temporarily.
Then run the latest drivers. Software & Drivers.
Select your operating system, click next and click on the software to download and install.
Wireless setup steps through a Ethernet connection steps:
Connect the Ethernet cable from the printer to the router, temporarily.
Run the install to see if the drivers will fully install by this connection.
Follow these steps to configure the wireless now.
Wait about a minute, print the configuration page to see if you get a IP address.
Printing a Configuration Report.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. Select the networking tab, wireless on the left hand side. Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Then disconnect the Ethernet cable.
Wait for few minutes and you should get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. Just to make sure it is still on the network.
Then flip the port with the new IP address.
Go to start, devices and printers, right click the printer and left click printer properties, select the ports tab.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IP address for the printer.
Make sure the printer is online.
Test the printer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

HP 7520 All in One "Unable to Communicate with Printer" msg

We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe). This was the original set up. When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting the modem to a Linksys router). I was able to set up my windows 7 PC to this network and to the printer with no problems and was able to print to the printer for months. Now I am getting this error "Unable to communicate with Printer" and says it is unable to to be completed because the printer is unavailable or not connected.
The printer IS connected and on. My PC can see the printer listed in the control panel (I in fact uninstalled and reinstalled to see if that would fix the problem- it didn't). The only thing that has changed since I originally set this up was that I added my second PC (Windows XP) to the network but I don't think that's the cause of my print job requests failing to print.
I do know that the modem itself has been reset a couple of times due to the cable deciding to drop out a couple of times. Could this be the reason why?
What else can I look at to try to get my PC to communicate fully with the printer. I've tried printing from googlemaps as well as a short notepad file.
Thanks!
This question was solved.
View Solution.

Let’s try this.
1. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browser, Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home
    Page (EWS).
2. Set a static IP in the printer outside the DHCP range of the router.
In the router:
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
   system (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Now try.
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If my post resolved your problem, please mark it as an Accepted Solution ...
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HP Photosmart 5520 Unable to communicate with printer

I have had a HP Photosmart 5520 for a few months that I am NEVER able to print wirelessly from Windows 7 PC's after it has been sitting idle for a period of time.
When the printer is first powered on everything works great.   I have two HP Win7 laptops that will both print to it with no issues.   However, if the printer has been powered on for some time and I try to print from either of these PC's, I get the "Unable to Communicate with the Printer" message below from the printer software running on the PC.
However, the printer appears to be working fine on the network for every other debug test I do while it is in this state. For example, if I open a command shell on the same PC and ping the pinter IP, it responds just fine.  I also put the known IP address in a browser window and the printer serves up the status page with no issues. The status page confirms the IP address is correct and says that everything is working fine from a connectivity standpoint (see pics below). Still, it won't print.
If I simply turn the printer off and then turn it back on, all pending jobs are printed. Any subsequent jobs that are printed also print w/o issue. However, if the printer sits idle for a short period of time it is right back in the same state! Please help, this is very frustrating!!
The behavior is the same if I (1) let my router DHCP server assign an IP address, (2) configure the DCHP server to always provide the same IP address to the printer MAC (which it was doing anyway), or (3) configure the printer to use a static IP address.
I am using a Netgear WNDR3700v2 wireless router firmware v1.0.0.36 (the latest).   Details about the printer, printer firmware version, printer network setup can be found below.
Product Name HP Photosmart 5520 series
Product Model Number CX042A
Service ID 23195
Firmware Version MGP1CN1351AR
Total Page Count 243
Country/Region USA
Network Type Infrastructure
Authentication WPA-PSK
Encryption Automatic (AES or TKIP)
Signal Quality (1=low, 5=high) 5
Channel 1
IPv4
Domain Name
Configured By Manual
IP Address 192.168.1.12
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
DNSv4
Configured By Manual
Preferred DNS Address 75.75.75.75
Alternate DNS Address 75.75.76.76
WINS
Configured By Unconfigured
Primary WINS Server 0.0.0.0
Secondary WINS Server 0.0.0.0
IPv6
Domain Name
IP Address Prefix Length Configured By
DNSv6
Configured By Unconfigured
Preferred DNS Address ::
Alternate DNS Address ::
Statistics
Total Packets Received 165110
Unicast Packets Received 124662
Broadcast Packets Received 40448
Total Packets Transmitted 82653
Unicast Packets Transmitted 81092
Broadcast Packets Transmitted 1561
Downlink Count 12

I changed two settings related to WLAN inside my router (see detailed feedback below). I doubt that they will have an impact,, but will report back with what happens.
The reason I do not think it is related to the connection to the printer is becuase when it is in a state where the PC can't print to the printer, I verify the connection is OK by pointing by browser to the ip of the printer. It works just fine....
The reason I don't thing there is anything set up wrong on my PC is because when it is in this "bad" state, I can simply power cycle the printer and the jobs stuck in the PC print spool all go through.
1. Set a static IP in the printer (see step 6) outside the DHCP range of the router (check your manual).
Previously tried (still configured this way)
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
    Assistant, Printer Home Page (EWS).
Previously tried (still configured this way)
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
Changed this.
4. Set router to 20Mhz only, or 145Mbps depending on router.
I don't know what this is. Is it related to the Wireless throughput? (I have 2.4Ghz bans set "up to 54Mbps", 5Ghz band set to "up to 300Mbps")
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
Already using this configuration
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
   system now and helps with wireless connectivity (if you want to know why, search the web).
Already using this configuration
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
Changed this.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Confirmed it was already ON

Unable to Communicate with Printer-OfficeJet Pro 8500 A910g

I have used this printer for two years. I suddenly started getting the "unable to communicate with printer" message. I have turned printer on and off, turned wireless on and off, turned computer on and off and uninstalled and reinstalled the printer. It keeps happening. The printer window shows that it is offline, but there is no option to make it online. I used the IP address the printer shows when I set it up. I am at my wit's end. Help!

Please provide the following relevant information so someone can help including:
Detailed Problem Description - Done
Printer Model - Done
Operating System of computer (including service pack revision) -
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router -
Error messages - on printer screen and/or computer, any blinking light patterns.
Status of Blue Wireless light on printer, on, off or blinking? -
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I worked for HP but now I'm retired!

My photosmart 5510 says online but won't print-message says unable to communicate with printer

My printer says it's connected wirelessly, my computer says the printer is connected, all tests say it's connected wirelessly but when I go to print it says
Unable to communicate with printer - printer unavailable or not connected.... might need to update IP address
The only way to reconnect it is to turn off router and then back on again, but I have to do this every time I leave the printer for more than a few minutes.
Any help gratefully received before the thing goes through the window!

It sounds like the printer may be having a difficult time communicating on the network since rebooting the router seems to help.
What brand and model is the router?
Do you know if your network uses WEP or WPA security?
What operating system does the computer use? This will be good to know if any steps need to be performed from the computer.
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Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
Please help!

Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Unable to communicate with product message when installing laserjet cp1525nw printer

I have a cp1525nw wireless printer that use to work fine wirelessly. I changed my router password (linksys router) and now can't connect. I have tried changing the password back to the original password and it still will not connect. So I when back to the changed password.
I have tried resetting the printer to the default settings, removed all HP software, deleted all temp files, rebooted machine and attempted to reinstall the printer. The software loads fine, I've connected the USB cord and then get the dreaded "Unable to communicate with product" message. I have previously tried to connect by WPS and that didn't work either.
The Wireless Network Test Report shows that the Network Name Found test is Fail. The Network Summary report shows a different Network Name under the wireless Network Configuration section than my network's SSID.
What do I need to do?

Hello,
I see that you are having issues setting up the printer over the wireless network. I will certainly do my best to help you.
The password might not be recognized by the printer, if there are spaces or special characters in it.
Restore the printer defaults. Press the OK button, select Network Config, then select Restore Defaults.
Print a configuration page to make sure the SSID and the IPv4 address are cleared.
Printing a Configuration Report.
Run the printer software again and select Add a Device to setup the wireless again.
If you are having issues, then uninstall and reinstall the software to configure the wireless.
Uninstalling the Printer Software.
HP LaserJet Pro CP1525nw Color Printer Drivers.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Printer installed and recognised by PC BUT "UNABLE TO COMMUNICATE WITH printeR"

tHIS KEEPS HAPPENING. I have wasted hours and hours with this piece of junk! Install, re-install, make sure the network is working, get it working ... only to find a few days later with no explanation that it now doesn't communicate with the PC, or PC doesn't commuicate with the printer! HOw can this happen. Why can't HP make printers that work and continue to work. Aaaaaaaagh!!

When a printer is on the network (LAN or wireless), PC and printers don't talk to each other directly, they go through the router. "Unable to communicate", is usually due to network issues, or simply the way they work. Here are a few suggestions to minimize communication issues:
1. if your router supports, try assign the printer a fixed IP address, using DHCP means computers and other network devices (like the printer) could get a different IP address every time they turn on,and on top of that, computers and printers nowadays try to be smart and remembers those info they last have and when things change, they are out of sync. It takes time for them to re-discover each other on the network.
2. make sure the wireless signal strength is high enough, move the the printer closer to the router if needed.
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Unable to print/scan- unable to communicate with printer message

I am unable to print due to a unable to communicate with printer error messaege. I was previously able to print just fine( a few hours a go) the IP addy has not change. The printer is connected to the network and able to download updates etc just fine. The printer is connected but they just wont recognise each other. Print and scan doctor was a complete waste of time, it showed the printer insatlled but then could not connect. Can someone please help getting so very frustrated with these products. Printer is the 6700 All in one series and laptop is Hp Envy.

Hello @leilee , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're experiencing connectivity issues. I would like to help!
I would first recommend a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend utilizing this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

P1102w 'unable to communicate with any wireless router or access point using the provided SSID

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