Paid For

Paid for and always asking me to pay again. What's Up?

What service did you pay for and what are you trying to do when you are prompted to pay again?

Similar Messages

HT201318 i've paid for my icloud storage but now need a vat receipt, where can i get one?

i've paid for my icloud storage but now need a vat receipt, where can i get one?

Usually Apple sends an invoice to your mail 1-2 days after your purchase.
You may even search the invoice yourself, but I'm not sure if you will find it before 1-2 days.
More info here https://discussions.apple.com/message/12360444#12360444

Apple Support ignores me completely, there is no way I can complain about lack of feed back and I even have paid for a protection plan!

I have paid for an extended support through the Apple protection plan. Frankly I do not understand what I´ve paid for as there is no support and no plan, except ignorance and waiting time.
I have had and still have serious problem with my Mac Book Pro, and spent loads of money on phone charges with mainly negative results. All I have "achieved" is wasted time. I just wonder if it is only me who feel totally helpless as the Support People are not really helping. I´ve spent approsmimately 200 USD in phonecharges on their support phone, so far. But that is nothing compared to the hours spent waiting for answer and listening no absolute nonsense. Finally I went to an Apple store who sent the machine in for repair, and one fault was the motherboard. However I could still not connect with my Time Capsule and Aperture seemed to have lost all my photos. This all happende after upgrading to Mountail Lion. Also the cable network isn´t working. I can easily see on the net that I am not the only one with problems. I´ve ended up with solving most of this myself, except the network connection. It is still not working.
I am actually deeply dissapointed with Apple and I cannot find any way to even forward a complaint. Not that I believe it would help, but at least I´ve tried. I also think it would be fair to to get my money back for a product I´ve paid for which obviously isn´t working, namely the Apple Care Protection Plan.

Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.

Downloaded Muse before Creative Cloud. Muse there but not working, Paid for?

Hi,
I have just given my bank account details and paid to download Adobe Muse (it said nothing about having Creative Cloud open, etc)... Didn't know if I needed it open?
Anyway, it said 'downloading Muse' I couldn't find it anywhere... then I realised I must need to have Creative Cloud - I installed/Opened Creative Cloud and there it is, Muse - right at the top of the menu... It says it is installed... I can't see it on my Mac HD in the Applications folder though. AND it will NOT open. It says I must uninstall. However, the uninstall feature is shaded out, so I CANNOT uninstall. I use this application at work and I need to be able to use it now.
Please can you tell me how I can get Adobe Muse to work?
Only other conditions:
Using Mavericks
Had a trial version of Muse on my machine (forgot to delete - deleted now and move to trashed after an uninstall of that version)
Thanks - need answer asap
Nobody at Adobe available to help. I need to be using this this weekend. It's not life or death, but it's my JOB on the line here.
ANY advice as to what's gone wrong and how to fix it will be most welcome. Been sat here for ages trying to follow all online forum advice... it may have worked for them, but not for me... oh, and it is NOT showing up in my Uninstaller either....
Cheers,
A

Thanks Vivek, They are useless though, I'm afraid... a big corporation like Adobe and not one single bit of help has been give to me over the last 7 days.
But as I have said.... nobody is responding to me... it (your link) just keeps reloading the same old tired pages and say that there is nobody available right now.
Oh, and just in case anybody else is interested, Muse (the one I have just paid a subscription to but have been UNABLE to use it properly from DAY ONE - purchased on December 20th 2014) is NO LONGER WORKING:
Paid for, won't load up - not even start trial works... """Start Trial?""" I am paying for it?
This was my latest message to the '24/7' Chat help (rolls eyes sniggering... 24/7 my a****:
This is getting totally ridiculous now.
Firstly, I have CS5/5.5 versions running on my machine.
Secondly, I paid for and installed Adobe Muse.
Thirdly, Adobe Muse wouldn't launch without telling me to reinstall Application Manager.
Fourth, I kept on reinstalling the Application Manager and Adobe Muse would not work.
Fifth, Adobe Muse 'uninstall' was shaded out, so I could not uninstall that either.
Sixth, Adobe Muse eventually started working, but then ALL of my CS5 software STOPPED working.
Seventh, I disconnected from the internet and Creative Cloud to see if my CS5 software would start to work - no, it did not.
Eighth, I have now logged back into Creative Cloud and it is now saying 'Start trial' for Adobe Muse... remember, the software that I have actually paid for and downloaded has now turned itself into a trial.
I am absolutely fed up to the back teeth.
I am going to cancel my subscription if this new software and my OLD software do not start working today. This is totally ridiculous and has been going on for days and I cannot seem to get ANY help from you guys.
Unfortunately, they didn't have ONE SINGLE MEMBER of staff available on the """""""24/7""""""" 'HELP'line.
Adobe, you are a joke.
I am calling your number first thing on Monday and if anybody answers (which I doubt) I will be cancelling my subscription and I require a full refund.

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have downloaded/paid fora plug in from adobe site (cracked backgrounds) it told me ti install creative Cloud which i have done but i cannot install the plug in into lightroom5 via plug in manger to use the backgrounds...please help as this is the firs

Ihave downloaded/paid for a plug in from adobe site (cracked backgrounds) it told me ti install Creative Cloud which i have done it shows the plug in on there as downloaded but i cannot install it into lightroom 5 to use? i have tried the plug in manger but it says cannot install plug in..also downloaded the Adobe extension manager cc but that does not add either....Please help first time i ave tried to install a plug in !!!!!! Lucy

Dear Lucy
Please remember to unzip the file from your Downloads folder in order to load them into Lightroom.
What is the error in Lightroom?
Did you read the 'Where to Find it' section?
Thanks,
Krystal - Add-ons team

I've paid for and activated the cloud software I need, yet I am repeated asked to "Activate or start my trail software"

I've paid for and activate adobe cloud services. Yet I am repeatedly asked to activate or start my trail software.
This is getting extremely annoying, especially in combination with having to repeatedly sign in for software updates.
I don't want to have to sign into my account everytime I need to use photoshop, illustrator, on indesign!
I also feel like I should not have to sign in for software updates. I only work on one computer.
I want my software updates to take care of themselves, beside security pop ups asking me to grant Adobe software permission to make changes on my computer.
I most especially don't want to be asked every time I use the software if i want to "activate" or start a trial of the software! Besides the annoying time suck, it makes me feel like I am not a valued customer, if every time I use my software it can't remember if I paid for it or previously activated it.

Inarinainari please reinstall the Adobe Application Manager by utilizing the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html. The Adobe Application Manager has been rolled into the Creative Cloud Desktop application which is why the referenced document refers to the Creative Cloud Desktop application as opposed to the Adobe Application Manager. Since you are running Mac OS 10.6.8 it is not possible for you to run this later version.

Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?

Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)

The requested url was not found on this server is displayed when trying to play a video I paid for on itunes

When I try to play my itunes videos that I downloaded it says that "This requested url was not found on this server." Why? I paid for it, it s/b stored on my phone in itunes. It was working fine 2 weeks ago. I am using my iphone 4

I had a similar problem with a tv show. I contacted Apple Support and got the following instructions:
"please delete the episode from your iPad and then redownload it directly to the device. You can download past tv show, app, music, and book purchases without incurring additional charges as long as what you want to download is showing on your Purchased page. Some content may not be available for download again if its provider no longer offers it on the iTunes Store, App Store, or iBookstore.
To enable this feature, you must have the latest version of iTunes. It is available on the Apple website:
http://www.itunes.com/download
The latest version of iTunes will not affect your library or any items in your account.
To learn how to download past purchases, check out this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519"
I tried it this morning, and it worked.

After installing Firefox 6.0.2, Site Advisor disappeared. Back to 3.6.22, I can't get it to work there either. Paid for SA Live. It wouldn't install on either.

I've used free Site Advisor for years on Firefox. I upgraded from 3.6.16 to 6.0.2. No Site Advisor. Paid for Site Advisor Live. It wouldn't install. Went back to 3.6.22. SA Live wouldn't install there either. Downloaded SA Free again and installed it. It doesn't appear, even though Tools>Options>Add-ons says it's enabled. I've rebooted Windows (Vista) and restarted Firefox several times. No Site Advisor. Any ideas?

Hi Sean,
Current configuration:
On the PIX:
crypto isakmp policy 5
      authentication pre-share
      encryption 3des
      hash sha
      group 2
      lifetime 86400
crypto map outside_map 1 match address outside_1_cryptomap
crypto map outside_map 1 set peer X.X.21.29
crypto map outside_map 1 set transform-set ESP-DES-SHA
crypto map outside_map 1 set security-association lifetime seconds 28800
crypto map outside_map 1 set security-association lifetime kilobytes 4608000
crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
access-list outside_1_cryptomap extended permit ip 10.1.0.0 255.255.0.0 10.20.0.0 255.255.0.0
tunnel-group X.X.21.29 type ipsec-l2l
tunnel-group X.X.21.29 ipsec-attributes
     pre-shared-key SECRET
On the Router:
crypto isakmp policy 1
      authentication pre-share
crypto map la-2800-ipsec-policy 1 ipsec-isakmp
      description vpn ipsec policy
      set peer X.X.138.132
      set transform-set la-2800-trans-set
      match address 101
access-list 101 permit ip 10.20.0.0 0.0.0.255 10.1.0.0 0.0.255.255
crypto ipsec transform-set la-2800-trans-set esp-des esp-sha-hmac
crypto isakmp key SECRET address X.X.138.132 no-xauth
Portu.
Please rate any helpful posts
Message was edited by: Javier Portuguez

I paid for and tried to download the song "Cryin" by Aerosmith but it won't let me download the song each time I go to the store and click on available downloads, it looks like it's downloading and I get an error message that the file is corrupt

I paid for and tried to download a song from itunes but the song won't dowload! When I got to store and click on available downloads it looks like it's downloading but I keep getting a message that the file is corrupt.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I am trying to download my paid for Elements 13 upgrade. When I click on the "download" button, I recieve this message: 413 Header Length too Large

I am trying to download my paid for Elements 13 upgrade. When I click on the "download" button, I receive this message: 413 Header Length too Large. Help?

You can download using direct download link , which I had provided.
Download Photoshop Elements products | 13, 12, 11, 10
During installation , when prompted enter serial number and proceed with the installation .
If you had purchased upgrade serial number.
First enter Photoshop Elements 13 serial number .
Then it will ask for previous qualifying version serial number.
From the drop down list , select Photoshop Elements 12 and then enter Photoshop Elements 12 serial number

Having a Problem Backing Up Paid For Apps on iPhone to iTunes

Hi, I am having a problem finding out how to back up/sync the Apps I have purchased on my iPhone and have on my iPhone BUT did not purchase in iTunes nor do I have them in iTunes.
Basically, I did not purchase these apps on/in/through iTunes. I got them all while I was on my iPhone. Therefore they are not in iTunes or backed up anywhere else for that matter. And now I want to back them up somehow or "sync" them in iTunes if that is what your suppose to do.
BUT.......
Every time I try to "sync apps" or any other choice in iTunes while my iPhone is synced up it gives me the message that it will be deleting all the paid for apps on my iPhone and replacing them with the apps currently in iTunes (which is zero !) I am smart enough to know NOT to do that and learned my lesson several times with photos, and music how completely stupid and irrational the "syncing" process is with iTunes and the iPhone and how it makes no sense. (as in, why is it not just like a hard drive ? Drag and drop files to and fro your computer and iPhone that you want backed up or on or off your iPhone, etc..) ? What is with this LAME, stupid, completely convoluted "Sync" idea ? I know several people that constantly lose their contacts, photos, music, calendars, etc.. ALL because the iPhone and COmputer does not act like a normal Hard Drive.... I mean, what is Apple thinking ? Get rid of "Sync" man, its unneeded.
ANYWAY, enough of the rant - So I ask --- HOW do you back up your paid for apps if they are currently on your iPhone, but not in iTunes ? I have searched and searched and nothing is available to do so in iTunes.. what gives ? Surely there has to be a way, but of course is worded wrong with a horrible "action name" maybe ? Restore ? IDK, please help.
On a 16GB iPhone 4 (not the new ones), and running iOS 4.3.5. Latest version of iTunes.
Thanks in advance for all help !

LOL, thanks so much roaminggnome ! The one place/thing I did not see/understand I guess.
Done deal ! It worked fine. I am now all 100% backed up.
Thanks again.
modular747, thanks for chiming in and helping. I will keep what you said in mind. Although, this particular time all I was trying to do was back up/sync/transfer the Apps I did purchase on my account. I was not intending on doing that for the Apps that came with the iPhone. I figure those will always be there after every update anyway right ? So no need to back them up.
Anyway, thanks again guys, you both were very helpful..

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod?

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod? And if I can't put it on my ipod how do I get my money back? I registered my ipod on iTunes, why was a song I can't put on my ipod even offered to me? What a rip?

Because you can only synce with one iTunes library and you are switching libries by using the new computer. To nake this yyour syncing computer:
- Move all the media(apps, music, synced video and photos etc) to the new computer.
- Connect the iPofd yo the computer and bake a backup fo the iPod by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
Note that the backup that iTunes makes doe not include media.
To move mdia to the new computer see:
iTunes: How to move your music to a new computer
iTunes Store: Transferring purchases from your iOS device or iPod to a computer

Absolute horrible customer service!!!! I cannot use a product I've already paid for and no one is helping!!!!

So I have been a longtime Adobe customer. I have nearly every version of the creative suites, with all the bells and whistles and have spent thousands and thousands of dollars on these products for our business as well as personal use. SO.....we just upgraded the OS on our primary editing bay, and I found that I needed to reinstall the Premiere Pro 5.5 upgrade to the system that I purchased online a couple years back. I go to access my online account, and it said that I needed to reset the password, but the problem is that the email that was used is not turned off and I have no way to access.
Thinking that this was not a big deal, I contacted support via the chat system. The first person told me he could not help at that time, and while asking a follow up question he (or she) cutoff the chat. I immediately started another chat. The next agent stayed on, but also said that they could not anything, but they would escalate it to the next group up, and that they would transfer the account to my current email address. That was nearly 3 weeks ago.
I have since received emails nearly daily apologizing for the delay (a form letter) in resolution. Then I got another email saying I needed to write a letter saying what I wanted, and that should take care the problem. So....I did. Then I got another email.....this time saying that the letter was not enough, and that I would have to add a scanned image to the letter of my government issued ID. I replied, indicating my patience has run out after 3 weeks, but sent the letter again as requested. And guess what??? Today I get another email with an apology, and that it would be escalated to another group to see if they could do it.
This is not acceptable in any way. I have to get my keys to the 5.5 upgrade as its using the trial version right now since I can't login to get my keys....and NO ONE AT ADOBE IS ABLE TO DO A THING ABOUT IT. How hard is it to change the access email to ones account, or have it transferred to the new one. (I had to sign up for a new account with the correct email just to post on the forums).
SO PLEASE.....if there is a competent person left there, that can take care of this problem please do. I just need my purchases attached to this account!!!! . I will have no choice but to start seeking a legal remedy within the next 48 hours is not resolved. I have a project that has to be completed, and due to this incompetence I can't use a product I have already paid for. It should never take nearly 3 weeks for this to be resolved.

Thanks Steve, I appreciate any help that can be provided. I’ve tried to be patient but after getting yet another Friday saying the exact same thing about it being escalated to the right group (which is the same email I’ve gotten day after day for 3 weeks) I have had enough. Clearly whomever is handling the general customer service, in whatever country they are in really do not care or even have a process to follow. They just clear their cue apparently so that they make their personal numbers. (I was formerly a tech support manager for one of the large PC and peripherals producer....so I am familiar with some of these antics, though we would have fired someone for something like this). Given how much I have paid to Adobe for their products over the past ten years as a business owner it a shame that this is not getting resolved.

I paid for PDF Pack and keep getting an error 404 - file not found when I try to do anything

Just paid for PDF Pack and cannot get it to start working. Have a file open, went to account, create, got to website, and it wont let me do anything,

Hi EJ,
I wanted to check in to make sure you have everything working at this point?
Let me know if you have further questions.
Regards, Stacy

Paid For

Similar Messages

Maybe you are looking for