Palm Pre for Sprint Data Back Up Problem

I am having issues with data back up with my Palm Pre for Sprint - Palm webOS 1.4.1.1
I have the setting set so "On" so the data is set to back up automatically to my Palm Profile every day, however it has not backed up automatically since June 5th. I just noticed this today (June 17th), and I have tried today to manually back up the data by choosing "Back Up Data Now" button, but the screen just gets hung up indefinitely with a note saying "Preparing" without ever backing the data up.
On a related note, between June 6th & June 10th I took a trip to Canada where my phone was International Roaming - so I can understand why it might not back under those circumstances - but I returned to the US on June 10th and it has not backed up automatically since and it does not appear that it is able to back up manually either.
Has anyone had a similar issue or know what I might do to remedy this?
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Would you care to share the link to the solution? It will help anyone who searches this thread... Thanks!
WyreNut
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Post relates to: Pre p100eww (Sprint)

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This is a peer-to-peer forum, designed to help users. Suggstions for Palm Inc. to request changes should be made here:
http://www.palm.com/us/company/feedback.html
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I would not take it in for repair. I would use webOS Doctor 1.4.5 on it to install webOS 1.4.5, rather than trying to get it to upgrade.
Download the Doctor here to your computer: http://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar
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I wish the subject matter was not true , but it is. I lost all my company contacts last week and have been pleading for help from Palm for over a week, I have already written a link based on Minkas complaint. I have heard stories about bad servers ect ect through the grapevine but the bottom line is , no matter what has happened....Palm has not honored any of the 3 promises to call me back that had been arranged at a Sprint Store with the help of the employees over the speaker phone, I head the promise, the employees heard the promise and over a week later I still have not heard back from Palm. I have lost important business contacts for my labor supply, my material supply and a handfull of contacts that I can not replace because they are not in the phone book....Bottom line, Palm does not care about you or the company your run, the support is lacking and almost comical...can you believe I was told the only way to contact or make a complaint about the company is to write a blog....If somebody has an issue with my personal products they can talk to me 24 hours a day, yet Palm has no such contact or even a official form I can fill out....THE ONLY WAY TO FILE A COMPLAINT IS BY A BLOGG....and hope somebody reads about this at Palm and cares enough to call back....this company acts like they believe in witchcraft and the only way they can handle a issue is that it must be delivered to them by devine intervention....I have never complained about a product in my life, but I bought this phone to help my business and what I got was abandoned, ignored and left to rot while they continously ignore me and my situation. Here are some things you should get used to if you have a problem with Palms products..1. Wait 72 hours and a level 3 or 4 tech will call you back but they do not 2. We will escalate your problem and you will be called back in 72 hours or less but they wont. 3. No, you may not contact the CEO of the company or anybody in authority. 4. If you have a complaint u have to write a blog because nobody specializes ln complaints about service. I understand problems happen , but a company that ignores customers begging for help almost every day because it affects a companies income... the money needed to pay bills and support families....this kind of company will watch you fall over a cliff and perish without a second thought....I will never trust Palm again, they will take your money and abandon you in your most dire time of need. They have done it to me, and as of tonight at 11 pm they told me somebody will call me in 72 hours.
Post relates to: Pre p100eww (Sprint)

To anybody who has lost a contact list from palm my deepest sympathies go out to you. Be prepared to be ignored and dismissed by Palm. Today is Sunday November 9 and this is the 9th day I have waited for a call back from a level 3 tech but I want to share with you what happened today. I actually got a call from Palm but it was not from a tech...after pleading with the online help last night and explaining I have been ignored and need to speak to a tech person guess who called me ? It was the standard help line that you can call listed on this website...He had no clue at all how to help but promised me again (This would be promise 5 from online chat help and Im still also on promise 3 given at the Sprint store) needless to say he said that because of the serious nature of my request and the time I have waited he would talk to his manager and make sure I was contacted today...I waited and once again received no call back but what was really disturbing was he told me that the Sprint manager and the 2 employees that assisted me at the store were a bunch of liars. He told me no calls were ever made to Palm, even though we all listened on the speaker phone to the Palm representative each of the 3 times I went back to the store for help....I go to the store on greenback in citrus heights, Ca each time they have been fantastic in trying to help me and each time they have spent 30-40 minutes trying to clear my problems up and at the end of each conversation they make Palm promise to call me back with a level 3 or 4 tech. So...today they not only lie to me again but they call the employees at Sprint a bunch of liars telling me that no records of a call back have ever been made...once again Palm continues to abandon the customer and also offer up Sprint as the sacrificial lamb. As bad as the problem is, I noticed some disturbing facts again ( I am now on my 3rd palm pre in 3 months) My problems started over a week ago when all info was lost.Once I had the drive wiped and only got 6 contacts back.I actually entered 3 new contacts on my phone by hand ( I do use any Google or any other site ect) long story short I got a new phone on Friday the 6th of November because of constant lock up and inability to answer...when I downloaded my Palm profile it downloaded only 6 contacts again (they lost aprox 90) but it once again lost the 3 new contacts I had in my phone for 5 days ( and yes all autoback ups were on) I see more and more people are having these problems and I want to let you know that Palm does not care about you or any issues you have that require level 3 help.( Please note if you look up level 3 help at Palm its refers you to a webpage about Santa Clause....because neither exist)..you should take a deep breath, get in line and hope maybe you will be luckier than I have been...I really saw the writing on the wall when they started calling Sprint a bunch of liars....I think Palm is pulling off the biggest pyramid scheme the industry has seen in years. They got the money and now they are nowhere to be found. Here is the bottom line once again...Something is still wrong on the servers...they continue to lose contact information and they know they have a problem. I speak the truth when I say this... Palm does not care about you or your business, If your really serious about your business and your responsible for the income of employees and families you should avoid Palm at all costs. After 9 Days of Begging for help I feel like a total chump for trusting Palm and believing in this company.
Post relates to: Pre p100eww (Sprint)

OFFICIAL Feature/Fix suggestions for Palm Pre

I invite all those who have suggestions to Palm about making the Pre even better... please do so here.
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Off-line browser viewing
Ability to turn off callerID pics
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Post relates to: Pre p100eww (Sprint)
Update 6/18: I have directed this thread to a manager of Palm's technical team, he advised me that many of these suggestions were forwarded to the development team and most are being worked on/considered. He also confirmed that an update is coming over the next couple weeks that will fix a few issues including the SSL issue with EAS... and there is another update that will fix the MSFP issues (security policies) with EAS email (in around 60 days) It's good to hear that Palm is very responisive to our needs and suggestions.
Update 7/11: Since this thread has received so much attention and ideas I have not been able to post all the different suggestions on this front page. I have put this forum thread in front of several sprint/Palm employees that do have a say in future updates... so please keep posting suggstions! Please also use the link below. Thanks!
Feel free to add your request/reccomendation here... Palm's official feedback form: http://www.palm.com/feedback/
Message Edited by gregdep on 07-11-2009 11:25 AM

Thanks... fixed and updated with visual voicemail

Palm Pre for Sprint Data Back Up Problem

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