Panasonic PBX Dial Tone with SPA3102

I have successfully configured two SPA3102 to deliver remote dial tone.
(CO Line)----[SPA3102]===={IP Network}====[SPA3102]----Telephone
Works fine calls in or out using dial tone from a Rhino Channelbank.
This does not work so well
(Panasonic PBX Analog Extension Port)----[SPA3102}===={IP Network}====[SPA3102]----(CO Line)---->>PBX CO Port
I can call from another ext. in the PBX to the analog phone and it work, but it will not grab the line to make the call from the Remote ATA, or the local ATA. Has anyone dealt with this or a similar issue?
Thanks, Damon

Damon:
The problem lies on the voltage. Go to Voice/Info and check at PSTN Line Status the Line Voltage on hook, then off hook. (In my case with a 308 it was -26 and -6) and then put the number between those (in my case, -16) in Voice/PSTN Line at International Control, Line-In-Use Voltage
Best regards,
Rick

Similar Messages

Stuttered dial tone with no message waiting illuminated

we have seen this in the past in the field
but we now have this on a 525g2 and a 504 in our office
how can the phone get into this state?
how can I clear it without doing a factory reset?
thanks

Hello! If the machine was totally unhooked from everything then I'd surmise that the modem isn't damaged. Where did you unhook the phone line? ...From the computer or from the wall? I'd check the prongs at the wall jack. Lightening can overheat the prongs in the jack causing them to be "blueish" in color and not make good contact. Tom

Dial tone but unable to make calls.

Hi,
I had BT Infinity installed on the 10th Feb 14. About a day or two after it all switched off for about 30 mins. When the phones and internet came back online the phones would not ring out.
Whether the phones are plugged into the master socket or either extension they are unable to make external calls yet there is a dial tone.
If I plug the phone in to the test socket then it works fine. This has only ever been an issue since the new faceplate and installation of BT infinity.
When I went to plug the phone into the test socket I noticed an orange and white wire that has seemingly come out of its connection but as to where I don't know. The other 3 cables are still in.
Also internet is working fine.
Any ideas?
Thanks
Dave

SegaMegaDave wrote:
None of the extensions work, I get the same thing. A dial tone but unable to ring out.
So before I order one is this looking to be a faceplate fault? Thanks for all your help.
Dave
If you get dial tone with the faceplate disconnected, then the fault is within your own wiring, and it means that the extensions are wired up wrong. You either pay BT to sort it out, or get an independent telephone technician.
This diagram showns the correct way it should be wired.
http://forumhelp.dyndns.info/infinity/infinity_wiring2.jpg
Its most likely that whoever did the Infinity installation, forgot to check for any "star" wiring. ie. extensions connected before the master socket. Its quite often the contractors that forget to do this. The Openreach people usually know what they are doing.
There is nothing else I can suggest, as it appears that the faceplate is not at fault, as the phone and broadband both work fine from the master socket faceplate.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

SPA3102 pstn-voip dial tone without entering pin

Hello,
Once spa3102 is authenticated by pin, the adapter gives dial tone without entering pin (just the # sign after the beep) even when a different phone is used to call the spa3102 pstn number.
Isn't this a security compromise? Any one can access my voip account if the pin does not work.
Any help will be greatly appreciated.

that's weird...if PIN Authentication is enabled, it prompts the caller to enter the PIN number followed by a # key
how long is your PIN? i have the same set-up in my house and authentication works fine and i tried pressing # after the beeps but it didn't give me a dial tone....
| isolate! isolate! isolate! |

No DIal Tone, phone rings if I test it with a mobile but can't answer it. The ADSL works OK.

Hi, My Telstra home phone has gone completely dead. There is no dial tone at all, so I can't dial out or answer any phone calls. I have ran an isolation test without any adsl filters and the only time it works is when I use my mobile to ring the home phone to test it. It starts to ring but when the hand-set is picked up, there is nothing there but complete silence.I also have an ADSL2+ internet connection (with VeeTel) which seems to be working ok but not as fast as usual. Hence, I am able to post this fault report. I also recently had the "Messages 101" connected when I changed my phone plan to home phone National....but don't know if that would cause any faults cos it has been ok up to when the phone line stopped.Any ideas would be greatly appreciated, thanks for reading.Michael.

Michael, definately something amiss there. By chance do you have another phone that you could plug in to check that it's not just the handset? If you haven't got a spare, insted of borrowing a cup of sugar see if you could borrow a phone from the next door neighbour. If all else fails, best to report the fault: https://service.telstra.com.au/general/home-phone-fault/form;jsessionid=537365117A2E0142782F7B887AD18A57?execution=e1s1

Need Help with iMac G4 No Dial Tone

I am working on a friend's iMac G4 800 Mhz. Has Mac X 10.2.3 OS. Internal Apple 56K V.90 Modem.
The modem gives error "no dial tone". This just recently started happening for no apparent reason. Tried different phone cable and tested the wall jack for dial tone on a connected phone. All tests OK.
This modem is "built in". Is this problem fixable? Is it a hardware or a settings issue?
The only fix I can think of is an external modem, but would like to fix the internal one if possible.
Any ideas? Any and all advice is appreciated. I'm new to Macs, so I have limited knowledge of the system.
Thanks,
Jim
iMac G4 Mac OS X (10.2.x)

Hello,Try going Apple Menu > System Preferences... > Network > Show: Internal Modem > Modem tab > uncheck the wait for dialling tone option.
Does that solve it?
mrtotes

Getting the dial tone on my landline using a DECT ...

This issue has been ongoing since April 2012. If I use my Panasonic DECT phone (bought in 2006) to make or receive a call, the BB connection drops within 5 secs (Home Hub 2.0). I had a Voyager 220V for 6 years working alongside this DECT phone and all was well.
I had to call BT Faults in April because suddenly my BB service kept dropping out up to 6 times every half hour. (unrelated to the phone at that stage). BT Faults Level 1 (India) said the Voyager needed had come to the end of it's life and needed replacing with a Home Hub 2.0. They also said there was a software issue at their end & it would be sorted within 24 hours!!!. The replacement Hub worked with my DECT phone for less than a week before I noticed whenever I made or received a call the BB dropped out after 10 seconds.
I called BT Faults about the issue of BB dropping out when the phone was used, but it went on for weeks with BT not getting to the nub of the problem. They did their usual tests and in July they sent an engineer who swapped the hub over, ripped out the existing ADSL box, put in a new SSFB box (no filters required), tested and all was well for..... 10 days. Then the old problem returned. I checked with my phone company about compatibility issues, but they were unable to help. (after all the phone had worked for 6 years alongside the old router).
I wrote to BT complaints and in Aug 2012, they sent yet another engineer who this time ripped out the existing internal cabling just outside the front door of the property (star wiring) and put a direct line in from outside, telling me that this should rectify the problem!!! Another Home Hub 2.0 was tested and appeared to work compatibly with my DECT phone. Within 3weeks the old problem had come back. BB drops whenever I get a dial tone or receive a call.
I've tried swapping over locations for the Hub and phone (at least 5' away from each other), swapped over power sockets, isolated all electrical devices using the same power socket, connected the Hub and the phone only to a different power socket. I'm fast running out of options. BT Level 2 Faults will call me on Mon 24 if nothing has changed they want to send another engineer who this time will charge £110 no doubt & they still can't get to the bottom of the issue.
If you've been through something similar and can offer suggestions, anyone please?
Wits end!
RR
Solved!
Go to Solution.

Hi Keith
ADSL stats as requested.
RR27
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 1:15:52
Downstream
4,459 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 9.3 dB
Line attenuation (Down/Up)
38.0 dB / 22.0 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm

Need second dial tone after dialing 9

Hello, I am trying to configure CCM so when user picks up his phone and dials 9 he is provided with a second dial tone. Usually this is a feature provided by the local PBX but I wanted to know if I can do this on the CCM.

Hi Farid,
Check your 9@ Route Patterns for this setting;
Provide Outside Dial Tone
Check this check box to provide outside dial tone. To route the call in the network, leave the check box unchecked.
From this CCM 4.1.3 doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed685.html#wp1023973
Hope this helps!
Rob

4630 dial tone detection fail

Getting a Dial Tone Detection fail on my 4630. The line has a dial tone through a phone. Anyone ever see this before?

Hi @PTrietschChaney,
Welcome to the HP Forums!
I understand that you are getting a dial tone detection fail with your HP Officejet 4630. I am happy to look into this issue for you!
For further assistance, I have a few questions for you:
Is your phone service analog or digital? Analog. Digital. What’s the Difference?
If the phone service is analog, please see this guide, Cannot Send or Receive Faxes. If the phone service is digital, then see this guide, How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line. HP fax devices are designed to work with traditional analog phone services. They are not designed to work with digital phone services such as ADSL, PBX, ISDN, or VoIP. While HP fax products are not supported on these types of lines, they might work given appropriate setup and equipment.
For future reference, here is your printer's user guide.
Hope this helps!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I only got dial tone but can't dial local number

Hi All,
We are upgrading our existing Cisco 3640 router with two nm-2v's with three e&m voice cards) to Cisco 3725 router from the central site( running configuration attached). The remote site uses the same 3640 router.
Before the migration, our VoIP connection from two sites works fine. Both sites used Cisco 3640(two nm-2v's and three e&m voice cards).
After we migrated the central site to Cisco 3725 router( one nm-2v installed with two e&m voice cards) using the same parameters on the Cisco 3640 router, we can only get a dial tone to the remote site but can't connect to the local number. We are using IOS Voice on the Cisco 3725 router(central site) version 12.3(8)T3.
Attached are the running configuration for the Cisco3640 and Cisco3725 router.
During the migration we have verified that the Analog E&M Hardware is recognized by the Router using the IOS Voice software by issuing the show version command .
We have also verified that all voice ports are active and verified the E&M signaling type, Audio implementation, Start dial supervision and dial method by issuing the show voice port command. The show voice port command was issued after configuring all the parameters mentioned. This parameters are based on the current config of the Cisco 3640 router to communicate to the PBX.
We have assumed the wiring arrangement between the PBX and the voice gateway(Cisco router) to be OK, since it is already running using the Cisco 3640 router.
We have also verified that the Cisco 3725 router is communicating with the PBX. By issuing the "debug vpm signal command", the supervision signaling or the on-hook/off-hook signals are being transmitted between the PBX and the router by lifting the phone handset and dialing the extension number of the remote site. But we only got a dial tone but could not dial the local number.
We have checked if the Cisco 3725 router is sending and receiving digits to and from the PBX or if the address information (DTMF digits or Pulse Dial) is being passed between both ends by issuing the "debug vtsp dsp command". But unfortunately the router debugging output shows no signs of digits being send and received between the two devices.
With this, are there any issues that we need to consider on the cisco 3725 before migration? Our data connection and dial-up for remote users works fine. Only the VoIP link to the remote site.
Hope you can provide inputs on this problem.
Thanks,
udimpas

Ok thanks. I did try the online help. Initially got a very helpful young women who then transfered me to a thoroughly unhelpful man who just said i should wait for the engineer and there was nothing they could do.
Well the engineers turned up mid morning on friday. Turns out the dial tone i was getting was the previous owner's line that had been blocked when they left. the engineers attached a new bt box, then had to go to the exchange to connect my number, then back to my flat to test. all sorted but seems totally unneccesary. shouldn't this have all happened as part of the activation process and not involved me taking a half days holiday..oh well

New Broadband - No Dial tone - Line Test shows no ...

Hi,
I was wondering if anyone can help me before i start pulling my hair out!....
I have recently attempted to set up my new broadband and phone.
My activation date was 4 days ago and ever since ive been on the phone to customer service trying to work out what the problem is.
Summary of problem:
my phone line has no dial tone at all. On my day of activation, the manager from the office below my flat came to tell me his phone lines had been cut off. After this, he tried to set his line back up and i recieved an email to tell me someone was requesting to take over my line. So i phoned BT and they cancelled off this request and assured me they had set up the line to the right address and not the offices below me. I was told it was an internet problem and that i should wait to midnight until my activation is complete (although i had already recied two emails to tell me this was complete).
I waited a further 48 hours until today - Phoned up, explained the problem again went through line tests/broadband tests and was told that everything was fine, it should be working. It must be a connection problem between my router and device. Ive tried several devicces (laptop, phone, ipday, tv etc) and none of which work. They connect to the router but say the router is not connected to internet.
My router has solid orange light with flashing red "b".
I dont know what to do next?
Help please!!
Thanks,
Arlene

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Loss of phone line, no dial tone but broadband sti...

I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?

@Scardy, this is exactly what happened to our phone line last September! The phone line was just mush, there was no dial tone, but we were able (just) to send email and look at certain web pages, but it was painfully slow. I tried everything, like you, no improvement. I got in touch with BT, they said there was a fault on the line, I said 'it's been fine for years why now?' BT sent an OR engineer, he turned up on time, it was a very enlightening time for me to be sure! He showed me the 'drop cable' that the phone signal came into our property on - 50 years old! Rubber outer, two strands of copper cable with cardboard insulation between them! I also found a big cut in the cable on the wall of our place, for the life of me that looked like vandalism. He arranged for a new armoured cable to be put in across our front lawn, and hey presto, all was well! With the confidence I had in that, we've got Infinity now, a new master socket and there's no going back. I hope this helps & it all gets sorted out out quickly for you.

No dial tone for the second time now

Hi guys,
Back in late November 2013 I discovered that the phone was not working correctly that being no dial tone and a faint outside crackling noise coming through, I couldn't call out or receive calls however when I called my phone the line rang fine but it was not coming through the headset, My broadband was still working perfectly fine so I instantly thought it was the headset and ordered a new one only to discover that it in fact wasn’t the problem at all. I began to call BT to report the fault and was directed straight to an Indian call centre the guy when through normal line testing faults only to come back with no faults found I told him that on my mobile my house is ringing but none of my headsets old or new was physically ringing we then went on to do the master test socket test and again same problem. After that he arranged an engineer to come out to have a look and was told the usual ''you may be charged if you have caused the fault'' blah blah now into December and I finally get an engineer out to have a look the engineer when on to say that whoever initially installed the face plate put a faulty one and that was the problem but if that was the case how had I been able to use my house phone perfectly fine prior to this problem? I asked the engineer if I would be charged for this call out and his said NO as it was not my fault, all things fixed and working.
My January bill came and what do I see £179 bill I look at the bill to see I’ve been charged for the engineer callout, furious I call BT in which this time I’m directed to English speaking people at last. I explain all of the above to the operator and go on to tell them I was told there would be no charge so they check the engineer report and then they tell me the engineer reported that the faceplate was damaged, I’m then question by the operator and asked how I had damaged the faceplate I told him what the engineer told me and that my master socket is up high on my window seal out of reach of my son so there was no way he damaged it, they told me they would look into for me and get in contact within 5 days. 5 days pass and I get the call saying sorry for mistake your money will be back in your account in 3 days well that’s great news.
Now I’m having the very same problem with my phone line no dial tone slight crackling sound but this time when I ring from my mobile may house phone rings fine but when I answer it up it continues to ring even though I’ve pressed the accept button I also cannot decline the call from the headset it really frustrating, I’ve tried to get though to BT but the queue times are just ridiculous even tried the call back feature and yet 3 hours later still nothing I’m not going to pay for a service I’m not receiving and I’m most definitely not going to pay engineer charges only to be refunded 10 days later a complete waste of time. I need my phone line fixed please can someone help me out here and give me some advice.
Many Thanks
Mike

jdybnsn wrote:
I have the exact same problem (also my second time in 4 months). Very frustrating as this is our business phone and it is frustrating knowing people are calling us but we can't pick up the calls ! More frustrating that its almost 2 days and no sign of an engineer !
You need to raise this on the Business Forum, this one is for residential customers.
You can click the white star next to this message if you think it was helpful.

Satellite L20: Modem doesn't get dial tone

Hi,
My L20 notebook doesn't get a dial tone whem I'm trying to dial up. On antoher pc the connection works well, so I'm sure that the line has a dial tone and that the other computer is 'listening'.
I also tried to uncheck the 'wait before dial tone' option, tried to remove it from the Device manager, but after this all the modem still doesn't work. The current driver that is installed is version 7.20.00.00, because I can't install the latest version (7.25.00.00) (setup doesn't finish well, no specific error is given).
Does anybody knows what to do??

Open the system control panel and choose the Phone and modem options.
There check the Modems tab. The modem should be placed in the list.
If not, so you need to install the modem driver.
Check the Modem function by pressing the "Query Modem" button.
If the Modem Information window contain a list of AT commands (including ATI2, ATI3, ATI4 etc.), then the modem is correctly installed. The ATI5 command ends in with the number for the selected Regional settings (for example Germany = 06).
To change the Regional Setting please use the Toshiba Internal Modem Region Select Utility.

Panasonic PBX Dial Tone with SPA3102

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